Japan Food and Wine Holidays

Staff were attentive to our requests and great customer service.

Great hotel In a central Location.

Have not tried the breakfast yet. Just next to Kabukicho, many restaurants nearby and very closed to the Shinjuku Station and its underground shopping streets, with many shops and restaurants, too. Overall, the hotel is within the bustling area of Shinjuku (Kabukicho). It is very convenient in transportation, food and drinks, entertainment and shopping, etc., even at the night. On the other hand, it is quiet and clean with the hotel. Highly recommended for those who want to feel the city live in Tokyo.

Excellent service !

The place and staff were nice but the dryer takes 3+ hours for a 5kg load and room might be small.

Very convenient but difficult to find when you arrive.

Staff were attentive to our requests and great customer service.

Very convenient but difficult to find when you arrive.

I discovered you don't get the same amenities one day to the next. You have to ask everyday for a towel to dry hair along with the only one per person that is left in the room. Lounge staff is amazing. The room air made us miserable. We changed rooms, still on exec floor...and it was worse. Plus the shower is impossible to turn out to get the water right before you get in without getting soaked. It is too far from the door. Some directions or warnings about ceiling part of the shower could really avoid getting soaked, especially with limited towels, and now wet clothes. A window to the beroom in the shower? That seems gross.No privacy glass? Why? However, the tub in my previous room was great. I wished I cout reach shower wand for my hair while in the tub. I am greatful for both though. Directions on how to navigate the underground area closest to the hotel would be helpful and kind. I do feel like the very minimum on customer focused helpfulness is done to prepare guest on the location. All that being said, it is beautiful and convenient, wish I knew the extent, before my last day of 4 days spent there. Food is excellent. Pillows were horrible. Ended up buying one before last day so we were not miserable.PJs are perfect. I wish I had been given the option to buy some. I would have. I did buy used ones from the hitek in Kyoto. They had a sign and book to choose from. I will miss wearing the hotel pjs that were lent to us. Thank you to the kind people that did help us.

Great hotel In a central Location.

Excellent service !