Shengsi Islands All inclusive Holidays

The staff is very helpful, detail orientated. Xiao Hu at front desk provided tips setting up heating in the room. We appreciate the free shuttle service.

Positives: Property: The hotel is stunning and expansive. Plenty of freebies: Free 1 time minibar, foot soak, breakfast, wine and photoshoot, shuttle bus for the airport and disney. Gym: very good gym. Negatives: Housekeeping: I don't think they replaced the bedsheets in the entire 9 nights I was there and didnt take away the dirty dishes we had for days. Supplies like shower caps, bath salts etc arent replaced - which sucks since they chucked out the shower cap the first day they cleaned my room. Breakfast: Pastries tasted quite stale and the variety didn't change much at all throughout my stay. Staff: weren't very friendly. They weren't awful but could certainly be more hospitable.

Overall environment and cleanness of the hotel is great. However, service of staff at restaurants have to be improved

Great for long stay in Pudong area!

We absolutely loved the Sofitel. From the moment you enter, you know you are in luxury central: the sparkling chandeliers and the polished marble floors lure you into a world where every detail of your stay has been considered and prioritised. From the high thread count linen sheets to the refined and tasteful decor, you feel extremely cherished. The staff are restrained and respectful while being impeccable in their service delivery. The position is just a short walk from the promenade of the bund and we walked everywhere from there. Oh and best not to forget how splendid the breakfast is….one of the best buffets I have ever had!

Positives: Property: The hotel is stunning and expansive. Plenty of freebies: Free 1 time minibar, foot soak, breakfast, wine and photoshoot, shuttle bus for the airport and disney. Gym: very good gym. Negatives: Housekeeping: I don't think they replaced the bedsheets in the entire 9 nights I was there and didnt take away the dirty dishes we had for days. Supplies like shower caps, bath salts etc arent replaced - which sucks since they chucked out the shower cap the first day they cleaned my room. Breakfast: Pastries tasted quite stale and the variety didn't change much at all throughout my stay. Staff: weren't very friendly. They weren't awful but could certainly be more hospitable.

Overall environment and cleanness of the hotel is great. However, service of staff at restaurants have to be improved

Would suggest providing capsules coffee and tea as well as comb in the room

Had some problems checking in but the staff were super friendly, spoke english and was just reassuring through the stay. Only issue was the smoke smell around the halls for those in dorms but it goes away once in the capsule.

Property said there were three beds in the one room, but there was two beds in one room and then a separate bed in the room next door. The facilities were clean, modern and had great air conditioning. The location is a little out of the old city or shopping district or Bund, but we took a taxi to all very cheaply. There is also public transportation nearby.

Closer to main street south lots of shipping malls, restaurants, Metro and hop on hop off bus stop.