All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Early check in was not an issue room was as described. Staff was extremely knowledgeable and attentive. Concierge team was extremely proficient, efficient and prompt with responding to issues, questions and concerns.
The staff at the hotel were exceptional, from the concierge, front desk, restaurant, lounge, housekeeping, spa etc. they were all very welcoming and it was evident that their focus was customer service! Amazing
I mean what can I say? Ultra luxury hotel in the heart of Zürich. Staff was fantastic. Concierge was excellent. Food was great. Rooms were super roomy and clean. Located about 20 minutes to the airport, and a few minutes walking to the lake. This hotel was an excellent way to end our trip. 10/10 would stay again and recommend to friends.
Excellent location , property top notch and concierge with excellent dining recommendations around the hotel, you can walk anywhere from the hotel . Only thing they can improve is the pillows which are small and bed is a little bit hard and I am more of a soft mattress guy. Everything else excellent!
My favorite hotel in Zurich. Close to everything, great service, great rooms!
Timmo
Stayed 1 night in May 2021
Response from Ramona Keller on 25 May 2021
Dear Timmo,
Thank you for your amazing rating!
It is great to see you enjoyed the time with us to its fullest and we are pleased to learn that we are your preferred choice when travelling to Zurich.
The entire team and I are delighted to welcome you back soon again and please feel free to contact me, if I can be of assistance to you.
Warmest regards,
Ramona Keller
Guest Experience Manager
Park Hyatt Zuerich
Dear Vismay,
Thank you for taking the time to share your recent experience at Park Hyatt Zuerich! It is great to see you enjoyed the time with us to its fullest.
The entire team and I are delighted to welcome you back in not too distant future and please feel free to contact me, if I can be of assistance to you.
Warmest regards,
Ramona Keller
Guest Experience Manager
Park Hyatt Zuerich
Park Hyatt Zurich is my home away home in Zurich a perfect business hotel.
As a frequent traveller I found this hotel as a perfect one for the business and none business travelers. Service is excellent! Concierge is outstanding, the staff in the reception and elsewhere in the Hotel all are fantastic, helpful and friendly. The rooms are extremely spacious and the bathrooms clean and fresh. Hotel is very well located and extremely convenient, within walking distance to the Lake Zurich and the Bahnoffstrasse for shopping and restaurants and cafes. Highly recommended!
Sophie
Stayed 1 night in Dec 2019
Response from Stephen Ansell on 2 Apr 2020
Dear Sophie
Thank you very much for staying at Park Hyatt Zurich, we were delighted to have you as our guest. Your feedback is very important to us as it plays a significant part in helping us achieve a higher standard of quality and improved customer service.
I am delighted to read, that the entire team went above and beyond to make your stay as memorable and you felt comfortable during your stay. I really look forward to the pleasure of sharing your words with the entire team accordingly.
Attentive service like this makes the difference in our line of work and we are always glad when we manage to fulfill the high standards we set for ourselves in order to create most memorable stays.
We look forward welcoming you back in hopefully not too distant future and hope that your stay will be just as enjoyable as your last. Please do not hesitate to contact me if I can be of any further assistance to you.
Best regards,
Stephen Ansell
General Manager
Park Hyatt Zurich