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Reviews of Park Hyatt Zurich

5 out of 5
Park Hyatt Zurich
Beethoven-Strasse 21, Zürich, ZH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 166 out of 219 reviews" "
Rating 8 - Good. 34 out of 219 reviews" "
Rating 6 - Okay. 10 out of 219 reviews" "
Rating 4 - Poor. 3 out of 219 reviews" "
Rating 2 - Terrible. 6 out of 219 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Attentive staff, excellent location for business or tourist
Stayed 2 nights in Mar 2024

10/10 Excellent

JOHN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried to fulfill guest's every need!
Stayed 2 nights in Mar 2024

10/10 Excellent

Gang, DIAMOND BAR

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. People are friendly, will come back again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark-Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in was not an issue room was as described. Staff was extremely knowledgeable and attentive. Concierge team was extremely proficient, efficient and prompt with responding to issues, questions and concerns.
Stayed 3 nights in Dec 2023

10/10 Excellent

xiangmin

Stayed 1 night in Nov 2023

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were exceptional, from the concierge, front desk, restaurant, lounge, housekeeping, spa etc. they were all very welcoming and it was evident that their focus was customer service! Amazing
Stayed 5 nights in Nov 2023

10/10 Excellent

Sabri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I mean what can I say? Ultra luxury hotel in the heart of Zürich. Staff was fantastic. Concierge was excellent. Food was great. Rooms were super roomy and clean. Located about 20 minutes to the airport, and a few minutes walking to the lake. This hotel was an excellent way to end our trip. 10/10 would stay again and recommend to friends.
Stayed 1 night in Sep 2023

10/10 Excellent

Jose, Aventura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location , property top notch and concierge with excellent dining recommendations around the hotel, you can walk anywhere from the hotel . Only thing they can improve is the pillows which are small and bed is a little bit hard and I am more of a soft mattress guy. Everything else excellent!
Stayed 4 nights in Sep 2023

10/10 Excellent

Eliane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Roger L

Liked: Staff & service, amenities, property conditions & facilities
Service beyond your expectations.
Stayed 1 night in Aug 2023

4/10 Poor

Farah

Stayed 1 night in Aug 2023

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extreme comfort
One of the most comfortable hotel rooms I've ever stayed in. Unbelievably quiet, with comfy beds and pillows. Highly recommended
Stayed 4 nights in Jul 2023

10/10 Excellent

Sarah

Stayed 2 nights in May 2023

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, great service
Stayed 1 night in Mar 2023

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming and great service throughout. I wish I had stayed longer.
Stayed 1 night in Jan 2023

10/10 Excellent

Jim

Stayed 1 night in Dec 2022

10/10 Excellent

Myriam

Stayed 1 night in Aug 2022

10/10 Excellent

Clemente

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent facilities. Beautiful design.
Stayed 1 night in Nov 2022

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and friendly staff!
Stayed 2 nights in Oct 2022

2/10 Terrible

Nicholas, Charlotte

Disliked: Staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

Cesar, Aguadilla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service. Near the major attractions.
Stayed 3 nights in Sep 2022

10/10 Excellent

Iritte

Stayed 4 nights in Sep 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Staff was amazing . Top of the line experience and product !
Stayed 3 nights in Aug 2022

10/10 Excellent

Hamilton

Stayed 1 night in Aug 2022

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true 5 star
Stayed 2 nights in Jul 2022

10/10 Excellent

abubakr

Stayed 3 nights in Jul 2022

10/10 Excellent

SVETLANA

Stayed 1 night in Jul 2022

10/10 Excellent

Awalan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and excellent service
Stayed 1 night in Jun 2022

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

SVETLANA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in May 2022

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2022

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 5 nights in Nov 2021

6/10 Okay

Judit

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with super friendly staff. Always feels like coming home!
Stayed 3 nights in Nov 2021

10/10 Excellent

ALVARO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid
The Hotel is in a very centric spot, staff is awesome, cleanliness was top, very likely I will stay at this hotel in future visits to Zurich
Stayed 3 nights in Oct 2021

10/10 Excellent

James

Liked: Staff & service
Stayed 2 nights in Sep 2021

2/10 Terrible

Julia

Disliked: Staff & service
Stayed 2 nights in Sep 2021

10/10 Excellent

Luiz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Over rated hotel, good location, poor service
Stayed 3 nights in Jul 2021

10/10 Excellent

Binyamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Muna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Clean / fast check in&out / aware of nearby COVID testing centers / rooms are good and spacious
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city center hotel
Beautiful hotel Perfect location With and exceptionally helpful staff.
Stayed 2 nights in Jul 2021

10/10 Excellent

Timmo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
My favorite hotel in Zurich. Close to everything, great service, great rooms!
Stayed 1 night in May 2021
Response from Ramona Keller on 25 May 2021
Dear Timmo, Thank you for your amazing rating! It is great to see you enjoyed the time with us to its fullest and we are pleased to learn that we are your preferred choice when travelling to Zurich. The entire team and I are delighted to welcome you back soon again and please feel free to contact me, if I can be of assistance to you. Warmest regards, Ramona Keller Guest Experience Manager Park Hyatt Zuerich

10/10 Excellent

Vismay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Ramona Keller on 19 May 2021
Dear Vismay, Thank you for taking the time to share your recent experience at Park Hyatt Zuerich! It is great to see you enjoyed the time with us to its fullest. The entire team and I are delighted to welcome you back in not too distant future and please feel free to contact me, if I can be of assistance to you. Warmest regards, Ramona Keller Guest Experience Manager Park Hyatt Zuerich

10/10 Excellent

Griffin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Park Hyatt Zurich Team on 19 Jan 2021
Thank you for your positive feedback! We are looking forward to welcome you back in Park Hyatt Zurich!

10/10 Excellent

Sophie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite Hotel in Zurich!
Park Hyatt Zurich is my home away home in Zurich a perfect business hotel. As a frequent traveller I found this hotel as a perfect one for the business and none business travelers. Service is excellent! Concierge is outstanding, the staff in the reception and elsewhere in the Hotel all are fantastic, helpful and friendly. The rooms are extremely spacious and the bathrooms clean and fresh. Hotel is very well located and extremely convenient, within walking distance to the Lake Zurich and the Bahnoffstrasse for shopping and restaurants and cafes. Highly recommended!
Stayed 1 night in Dec 2019
Response from Stephen Ansell on 2 Apr 2020
Dear Sophie Thank you very much for staying at Park Hyatt Zurich, we were delighted to have you as our guest. Your feedback is very important to us as it plays a significant part in helping us achieve a higher standard of quality and improved customer service. I am delighted to read, that the entire team went above and beyond to make your stay as memorable and you felt comfortable during your stay. I really look forward to the pleasure of sharing your words with the entire team accordingly. Attentive service like this makes the difference in our line of work and we are always glad when we manage to fulfill the high standards we set for ourselves in order to create most memorable stays. We look forward welcoming you back in hopefully not too distant future and hope that your stay will be just as enjoyable as your last. Please do not hesitate to contact me if I can be of any further assistance to you. Best regards, Stephen Ansell General Manager Park Hyatt Zurich