In-room safe, desk, blackout curtains, soundproofing

Reviews of Hotel Welcome Inn Zurich Airport

3 out of 5
Hotel Welcome Inn Zurich Airport
Holbergstrasse 1, Kloten, ZH

Reviews

8.8

Excellent

Rating 10 - Excellent. 518 out of 1000 reviews" "
Rating 8 - Good. 389 out of 1000 reviews" "
Rating 6 - Okay. 61 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Susanna Xin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ordered taxi service and it was very smooth. Very quiet hotel, great for adjusting jet lags
Stayed 1 night in Apr 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious. Close to the airport which is what we were looking for!
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Hello
Stayed 4 nights in Feb 2024
Response from Your Hotel Welcome Inn Team on 1 Mar 2024
Hi John!How can we help you?

4/10 Poor

Jan

Stayed 1 night in Jan 2024
Response from er on 24 Jan 2024
Ihr Aufenthalt im Hotel Welcome InnGrüezi JanDanke, dass Sie sich Zeit genommen haben, unser Hotel zu bewerten. Leider können wir Anhand dessen nicht nachvollziehen, was Ihnen nicht gefallen hat. Nichts hilft uns mehr im Streben unsere Qualitätsstandards einzuhalten, bzw. zu verbessern als die direkte Meinung unserer Gäste. Die Mitarbeiter des Hotel Welcome Inn geben jeden Tag ihr Bestes, um den Aufenthalt für unsere Gäste als ein aussergewöhnliches Erlebnis zu gestalten. Es tut mir leid, dass uns dies in Ihrem Fall nicht ganz gelungen ist. Wir hoffen, dass wir Sie wieder bei uns begrüssen dürfen und wir so die Gelegenheit haben werden, Ihren Aufenthalt als ein ganz besonderes Erlebnis zu gestalten. HerzlichstIhr Welcome Inn Team

8/10 Good

Beata

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from er on 24 Jan 2024
Dear ZuleikaThank you for sharing your experience. Your feedback is highly appreciated.We look forward to welcoming you back when you are next in Kloten.Best regardsYour Welcome Inn team

8/10 Good

Zuleika

Stayed 3 nights in Dec 2023
Response from er on 24 Jan 2024
Dear ZuleikaThank you for sharing your experience. Your feedback is highly appreciated.We look forward to welcoming you back when you are next in Kloten.Best regardsYour Welcome Inn team

10/10 Excellent

Kaisar

Stayed 1 night in Dec 2023
Response from er on 19 Dec 2023
Dear KalsarThank you very much for this positiv Feedback. It is great to know that you enjoyed the stay with us. We are looking forward to welcoming you soon on your next Switzerland trip. Kind regards, and merry ChristmasYour Hotel Welcome Inn team

10/10 Excellent

Michel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambres confortables et propres. Parking gratuit et hotel proche des transports publics (train pour le centre de ZRH).
Stayed 1 night in Nov 2023
Response from er on 19 Dec 2023
Cher MichelMerci beaucoup pour ce retour d'information positif. Nous sommes ravis de savoir que vous avez apprécié votre séjour parmi nous. Nous nous réjouissons de vous accueillir lors de votre prochain voyage en Suisse. Cordialement, et joyeux Noël

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from my window…
Stayed 1 night in Oct 2023
Response from Marija on 2 Nov 2023
Dear MariaThank you so much for choosing our Hotel and taking time to leave a rewiew. We are very grateful and we would be overjoyed if you visit us again.Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quit night near airport.
Good airport option. Slept well here and good price for Switzerland.
Stayed 1 night in Oct 2023
Response from Your Hotel Welcome Inn Team on 30 Oct 2023
Dear TravelerThank you for sharing your experience with us. We are glad you enjoyed your stay at the Hotel Welcome Inn in Kloten.We hope to see you in the near future.Sincerely,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Room was very comfortable and immaculate.
Stayed 1 night in Oct 2023
Response from Your Hotel Welcome Inn Team on 26 Oct 2023
Dear guest, thank you very much for your feedback. It would be a pleasure for us to welcome you again. Kind regards.

8/10 Good

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central Location and close to Airport
Stayed 1 night in Sep 2023
Response from Marija on 15 Oct 2023
Dear AlbertThank you so much for viting us and taking time to write a review.We do hope you will visit us again, meanwhile we wish you a great weekend.Kind RegardsWelcome Inn Team

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. We had to leave on an early morning flight. The proximity to the airport was a bonus
Stayed 1 night in Oct 2023
Response from Your Hotel Welcome Inn Team on 11 Oct 2023
Dear KarlThank you for sharing your experience with us. We are glad you enjoyed your stay at the Hotel Welcome Inn in Kloten.We hope to see you in the near future.Sincerely,Your Welcome Inn team

10/10 Excellent

dianne

Stayed 1 night in Oct 2023
Response from Marija on 2 Nov 2023
Dear DianneThank you for choosing our hotel and taking time to leave such a positive rewiew. We appreciate it much and would be overjoyed if you visit us again.Kind Regards

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marija on 9 Oct 2023
Dear Ahmed Thank you for being our guest and taking time to leave arewiew. We do hope you will visit us again.Hotel Welcome Inn Team

10/10 Excellent

Lynn

Stayed 1 night in Oct 2023
Response from Your Hotel Welcome Inn Team on 26 Oct 2023
Dear Lynn, thank you very much for your feedback. It would be a pleasure for us to welcome you again. Kind regards.

10/10 Excellent

Bruno

Stayed 1 night in Sep 2023
Response from Your Hotel Welcome Inn Team on 30 Oct 2023
Dear BrunoThank you for sharing your experience with us. We are glad you enjoyed your stay at the Hotel Welcome Inn in Kloten.We hope to see you in the near future.Sincerely,

6/10 Okay

Katie

Disliked: Amenities
One girl at the front desk was not very nice and helpful
Stayed 1 night in Sep 2023
Response from er on 21 Sept 2023
DearThank you for taking the time to submit an online review.We are sorry to hear that you did not enjoy your stay with us.We have regular meetings with our employees and teams and are very sensitized for all kind of inputs. We will integrate your statement surely in our next meeting.We look forward to welcoming you back when you are next in Kloten.Kind regards Your Welcome Inn Team

2/10 Terrible

shalini

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from er on 12 Sept 2023
Dear ShaliniUnfortunately, we cannot understand from your evaluation what you did not like during your stay. We appreciate the reviews and especially the input of our guests very much. Unfortunately, we cannot work with your rating. We hope that the next time you stay at the hotel we will receive more input and have the opportunity to improve it.All the best, your Welcome Inn Team

6/10 Okay

Vince

Stayed 1 night in Jun 2023
Response from er on 2 Aug 2023
Dear VinceThank you for taking the time to share your impressions during your stay with us. We would be very happy to welcome you back to the Welcome Inn Hotel next time. See you soon and kind regards Your Welcome Inn Team

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to thr airport with several restaurants within a block or two. Walking was easy and not too crowded.
Stayed 1 night in Jul 2023
Response from Marija on 24 Jul 2023
Dear AngelaWe are thrilled that you had such a wonderfull experience in our Hotel. Our mission is to elevate our guests experiences and we thrive to positivity and excellent service. Please do visit us again anytime.Hotel Welcome Inn Team

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
summer trip
Very nice Hotel, we enjoyed our stay very much.
Stayed 2 nights in Jun 2023
Response from er on 8 Jul 2023
Dear LawrenceThank you very much for taking your time to give us this excellent Feedback. This really puts a smile on our faces and it would be a pleasure to welcome you again on your next Switzerland trip. Kind regards and see you soon Your Hotel Welcome Inn team

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super easy check in, even after hours
Stayed 1 night in Jul 2023
Response from er on 8 Jul 2023
Dear TiffanyThank you very much for taking your time to give us this excellent Feedback. This really puts a smile on our faces and it would be a pleasure to welcome you again on your next Switzerland trip. Kind regards and see you soon Your Hotel Welcome Inn team

4/10 Poor

AMY

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn't Stay Again
Chose this hotel because it is close to the airport and had a good rating. It was quite stressful. We were arriving around 9PM so I messaged this info and they responded that they would email a code to get in and get our key. Never received. Called and they said the same thing, nothing. Arrived (exhausted and stressed of how to get in) and on our way in there was a guest buying drugs on the street, luckily she let us in the building. We did easily get our key after another phone call and the gal who answered was very nice and helpful. Other sketchy people were entering building (did not feel safe). Room was very small and basic. We travel a lot and I have never seen such a basic room. There was a horrible smell on the beds. We had to put bath towels down over the pillows to try to help with the smell. The beds were very uncomfortable. Needless to say, between the lack of comfort and the smell, we did not get much sleep. The TV was the tiniest TV I have ever seen. We just felt dirty and creeped out by the whole stay. This is not a "charming" hotel as described. This is not a $200 a night stay (which I know is not expensive), but maybe a $59-$79, but I still wouldn't stay for that price.
Stayed 1 night in Jun 2023
Response from er on 5 Jul 2023
Dear AmyThank you for taking the time to share your feedback with us. I am so sorry to hear about the unsatisfactory stay with us. Yes, maybe is better if you take a four or fife star hotel, so you will have all services you need. We never had problem with smelling pillow. The beds, yes, not everybody feel confortabel, but the most. Sorry for all inconveniance, maybe you have chosen the wrong hotel in this case.All the best and keep healty Your Welcome Inn Team

8/10 Good

William

Stayed 1 night in Jun 2023
Response from er on 5 Jul 2023
Dear WilliamThank you for sharing your experience with us. We are glad you enjoyed your stay at the Hotel Welcome Inn in Kloten.We hope to see you in the near future.Sincerely,Your Welcome Inn teamPS: On our hotel website you always book at the best price!

10/10 Excellent

Hans Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast buffet. Friendly staff. Offer day pass for local transportation!
Stayed 3 nights in Jun 2023
Response from er on 20 Jun 2023
Dear guestThank you for choosing to stay at the Hotel Welcome Inn. We very much appreciate the feedback we have received from you. Furthermore we are very happy to find that you very much appreciate our convenient location, and the small but cheap brakfast. It is also our utmost pleasure to offer the best hospitality experience possible, as we very much look forward to welcome you again soon. Many thanks!Kind regardsYour Hotel Welcome Inn team

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from er on 20 Jun 2023
Dear SusanThank you for choosing to stay at the Hotel Welcome Inn. We very much appreciate the feedback we have received from you. Furthermore we are very happy to find that you very much appreciate our convenient location. It is also our utmost pleasure to offer the best hospitality experience possible, as we very much look forward to welcome you again soon. Many thanks!Kind regardsYour Hotel Welcome Inn team

8/10 Good

Ping

Stayed 1 night in May 2023
Response from Ihr Hotel Welcome Inn Team on 24 Jun 2023
Dear PingThank you very much for staying at our Hotel and we hope you will visit us again.Welcome Inn Team

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to train and bus stations and restaurants.
Stayed 1 night in May 2023
Response from er on 20 Jun 2023
Dear FionaThank you for sharing your experience. Your feedback is highly appreciated. We are glad to hear that you found the location and the public transportation convenient. Furthermore we are glad to hear, you were also satisfied with our service.We hope to see you in the near future, and wish you all the bestKind regardsYour Hotel Welcome Inn team

8/10 Good

Jana

Travelled with family
Great place, helpful staff. Wifi was initially an issue - the instructions in the room indicated that there was a “Welcome Inn Free” account that we could not find. We later saw instructions and a password in the elevator for the right wifi to use, but the signal was weak and I couldn’t get to the website I needed for a while. Annika at the front desk was very kind and helpful!
Stayed 1 night in May 2023
Response from er on 20 Jun 2023
Dear Jana Thank you very much for taking your time to give us this Feedback. We are very sorry that the wireless lan did not work properly during your stay. Should not be, but there can be times when the lines are overloaded. We are very happy that Annika was able to help you.We hope to welcome you another time again and wish you all the best.Kind regards and see you soon Your Hotel Welcome Inn team

10/10 Excellent

Luisa

Stayed 1 night in May 2023
Response from er on 20 Jun 2023
Dear LuisaThank you very much for taking your time to give us this excellent Feedback. This really puts a smile on our faces and it would be a pleasure to welcome you again on your next Switzerland trip. Kind regards and see you soon Your Hotel Welcome Inn team

10/10 Excellent

Eduardo, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Apr 2023
Response from Your Hotel Welcome Inn Team on 12 Apr 2023
Dear EduardoThank you for sharing your experience. Your feedback is highly appreciated.We look forward to welcoming you back when you are next in Kloten.Best regardsYour Welcome Inn team

6/10 Okay

Ivo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not too far from the airport and it has free parking.
Stayed 1 night in Mar 2023
Response from MD on 30 Mar 2023
Dear ivoThank you so much for being our guest and taking time to leave the rewiew. We hope you will visit us again in near future.Welcome Inn Team

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was quite functional and clean, though the bathroom and shower facilities were rather cramped. The room was fine. The desk attendant upon early morning check out was quite unfriendly. I felt like I was annoying her by asking a question. Maybe a bad day for her. Young ladies there the night before we're very nice. There is no airport shuttle now, as in the past, making this hotel fast less appealing to me now, all factors considered. I'll probably go elsewhere next time.
Stayed 1 night in Feb 2023
Response from er on 21 Feb 2023
Dear StephenThank you for taking the time to submit an online review.We are sorry to hear that you did not enjoy your stay with us.We have regular meetings with our employees and teams and are very sensitized for all kind of inputs. We will integrate your statement surely in our next meeting.Kind regardsElisabeth Schwitter, ManagerPS: On our hotel website you always book at the best price!

8/10 Good

Helene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
highly recommend for early flight or check in at Zurich airport with no car : great location , safe easy walkable access to kloten train station (2 min walk) connecting in 15 min to HB Zurich , 7 min bus drive to airport , bus every 10 or 20 min at train station . It worked out perfectly for our partyi of 3 adults flying back to US . we could even repack our suitcases , get a quick coffee at lobby arriving late a t night and departing very early in am . Amazing size of bedroom for 3 ( like a small apartment with 2 bedroom ) tv fridge water tables lights very practical . All necessary provided , soap towels , etc...
Stayed 1 night in Dec 2022
Response from er on 5 Jan 2023
Dear HeleneThank you so much for taking time and share the experience with us. We appreciate very much, you give us a real feedback what we should increase in the next time and what you enjoed.All the best for you and hope to welcome you very soon again, we remain our best wishes Your Welcome Inn Team

8/10 Good

Kane

Stayed 7 nights in Dec 2022
Response from er on 27 Dec 2022
Dear RobertThank you for sharing your experience with us. We are glad you enjoyed your stay at the Hotel Welcome Inn in Kloten.We hope to see you in the near future and wish you all the best in the new Year.Sincerely,Your Welcome Inn teamPS: On our hotel website you always book at the best price!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable choice near ZRH
The Hotel Welcome Inn is close to the Zurich airport. It no longer operates a shuttle van, but you can take bus 731 or 733 just a few stops for 2.70 CH and then walk one block to the hotel. The Kloten train station is also just one block away. Wifi works well, and the hotel has apples, cookies, coffee and tea for its guests. The front desk closes at 8 pm, so there is a somewhat complicated mobile key system for late arrivals.
Stayed 1 night in Dec 2022
Response from Marija Davidovic on 18 Dec 2022
Dear Robertwe very much appreciatte your kind rewiew and hope you will visit us again in near future. Meanwhile we wish you a wonderfull day and happy holidays.Kind RegardsHotel Welcome Inn

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from er on 5 Dec 2022
Dear DanThank you for your hotel review. We are very pleased that you were satisfied with the service.We look forward to seeing you again soon and wish you all the best.Your Welcome Inn Team

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staff very helpful at check-in. Room was clean & quiet. Pastry shop across the street had great goodies. Would recommend this property to anyone going to Zurich.
Response from er on 5 Dec 2022
Dear CharlesThank you for taking the time to share your impressions during your stay with us. We value the opinions of our guests very much. There are always inputs which are reconsidered.We would be very happy to welcome you again soon at the Welcome Inn Hotel.Your Welcome Inn Team

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. The room was very clean. Great experience
Stayed 1 night in Oct 2022
Response from er on 27 Oct 2022
Dear AmandaThank you for sharing your experience with us. We are happy to hear you enjoyed your stay at the Hotel Welcome Inn in Kloten. We are glad that we could inspire you with our service. We hope to see you in the near future.Sincerely,Your Welcome Inn teamPS: On our hotel website you always book at the best price!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from er on 28 Nov 2022
Lieber WilliamEs freut uns sehr, dass Sie sich im Hotel Welcome Inn wohl gefühlt haben und dass Sie mit unserem Service und Dienstleistung zufrieden waren. Wir freuen uns schon jetzt auf Ihren nächsten Besuch. Eine schöne Adventszeit wünscht Ihnen Ihr Welcome Inn Team

8/10 Good

Michael

Stayed 1 night in Oct 2022
Response from er on 27 Oct 2022
Dear MichaelDearThank you for sharing your experience. Your feedback is highly appreciated.We look forward to welcoming you back when you are next in Kloten.Best regardsYour Welcome Inn teamPS: On our hotel website you always book at the best price!

8/10 Good

audrey

Stayed 1 night in Sep 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chill place before/after flight near ZRH
Wonderful place to chill before our flight home, after 5 weeks in Europe. Very relaxing, clean, quiet, and nice amenities. Only minutes walking from train station or bus stop
Stayed 1 night in Sep 2022
Response from er on 27 Oct 2022
Dear DanielThank you for your Feedback. We are glad that we could inspire you with our service. Hope to welcome you very soon RegardsYour Welcome Inn Team

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location plus comfort
Location was great close to airport and public transportation.
Stayed 1 night in Sep 2022
Response from er on 9 Nov 2022
Dear Karenthank you for talking time and sharing your impressions with us. We are happy to hear, you enyojed your stay. Hopping to welcome you soon again we remain our best wishes Your Welcome Inn Team

8/10 Good

Maya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location and the cleanness
Stayed 2 nights in Sep 2022

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay,the free parking was a plus!
Stayed 1 night in Sep 2022
Response from er on 12 Sept 2022
Dear EricThank you for sharing your experience with us. We are glad you enjoyed your stay at the Hotel Welcome Inn in Kloten.We hope to see you in the near future.Sincerely,Your Welcome Inn teamPS: On our hotel website you always book at the best price!

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly serviceable hotel, nice receptionist, near some decent dining options and close to the Airport.
Stayed 1 night in Sep 2022
Response from er on 12 Sept 2022
Dear RyanThank you for taking the time to share your impressions of your stay at the Welcome Inn Hotel. We are very pleased that we met your expectations and that you felt comfortable with us.We are already looking forward to welcoming you again on your next visit to Zurich.Sincerely,Your Welcome Inn teamPS: On our hotel website you always book at the best price!

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022