Exterior detail

Reviews of Sheraton Zhuhai Hotel

5 out of 5
Sheraton Zhuhai Hotel
1663 Yin Wan Road Wanzai, Xiang Zhou District, Zhuhai, Guangdong

Reviews

8.8

Excellent

Rating 10 - Excellent. 145 out of 271 reviews" "
Rating 8 - Good. 89 out of 271 reviews" "
Rating 6 - Okay. 25 out of 271 reviews" "
Rating 4 - Poor. 6 out of 271 reviews" "
Rating 2 - Terrible. 6 out of 271 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Yeung Hoi Tatanlex

Stayed 1 night in Feb 2024
Response from 珠海华发喜来登酒店 on 21 Mar 2024
珠海华发喜来登酒店给予您最真诚的问候!收到您的住宿体验点评,我们非常感谢。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和十字门华发商都,地理位置优越。酒店客房45平米起,雅致舒适,客房设备齐全,浪漫温馨,喜来登特色睡眠体验让您的身心得到彻底的休息和放松。我们期待您在不久的将来再次光临我们酒店,并祝您生活愉快!

10/10 Excellent

Yu Yap

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very pleasant as the hotel is very clean and staffs were very friendly and helpful. I especially enjoy & like the warm floor next to the bath.
Stayed 6 nights in Dec 2023
Response from Sheraton Zhuhai Hotel on 10 Jan 2024
Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Thank you again for your feedback and support, we look forward to welcoming you back in the near future. Yours sincerely,

8/10 Good

Thomas

Stayed 1 night in Dec 2023
Response from 华发喜来登 on 2 Jan 2024
尊敬的客人您好,感谢您对珠海华发喜来登酒店的支持。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和十字门华发商都,地理位置优越。酒店每天提供前往长隆海洋王国的班车,距离长隆海洋王国约15分钟车程。酒店对面即是情侣路延长线,您可以一边散步一边欣赏澳门夜景。此外,我们有充足的停车空间,您可以按您所需将车停在我们的车库中。您的评价便是我们前进的动力,我们将不断努力为宾客提供更完美的入住体验以及更细致的服务。我们在珠海华发喜来登期待您再次光临!

8/10 Good

Lai yung

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room temperature a bit hot and aircon is not cold enough
Stayed 1 night in Nov 2023
Response from Sheraton Zhuhai Hotel on 27 Nov 2023
"Dear guest, thank you for choosing to join the Sheraton Zhuhai Hotel ini. We are very sorry to learn that your check-in experience did not meet your expectations, and we deeply apologize for this. Thank you for taking the time to write down your check-in experience. We greatly hope that you can contact us at your convenience to describe the problems you have encountered. It is your valuable suggestions and opinions that will enable us to promptly identify any omissions in our work and make improvements, giving us the motivation to continuously improve our service standards. I hope you can give us another opportunity to provide you with a perfect experience. Once again, I sincerely greet you and look forward to your contact! We will continue to strive to provide guests with a more comprehensive check-in experience and thoughtful services. Looking forward to meeting you again in the near future and providing you with a better and more comprehensive check-in experience."

8/10 Good

martin

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from 华发喜来登 on 20 Oct 2023
尊敬的客人您好,感谢您选择并入住珠海华发喜来登酒店,也非常感谢您在百忙之中写下您的入住体验。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和十字门华发商都,地理位置优越。入住于此,尽情享受我们的室内和室外泳池以及网球场等宜人的休闲设施,喜来登健身中心可帮助您在旅途中保持充沛活力。商旅社交和休闲度假的优选之所,尽在珠海华发喜来登酒店。再次感谢您对我们酒店的评价,我们在珠海华发喜来登随时恭候您的再次光临!

10/10 Excellent

jiacheng

Stayed 1 night in Oct 2023
Response from 华发喜来登 on 8 Nov 2023
尊敬的客人您好,感谢您选择并入住珠海华发喜来登酒店,也非常感谢您在百忙之中写下您的入住体验。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和十字门华发商都,地理位置优越。入住于此,尽情享受我们的室内和室外泳池以及网球场等宜人的休闲设施,喜来登健身中心可帮助您在旅途中保持充沛活力。商旅社交和休闲度假的优选之所,尽在珠海华发喜来登酒店。再次感谢您对我们酒店的评价,我们在珠海华发喜来登随时恭候您的再次光临!

10/10 Excellent

Ronald

Stayed 1 night in Mar 2023
Response from 华发喜来登 on 10 Oct 2023
尊敬的客人您好,感谢您对珠海华发喜来登酒店的支持。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和十字门华发商都,地理位置优越。酒店每天提供前往长隆海洋王国的班车,距离长隆海洋王国约15分钟车程。酒店对面即是情侣路延长线,您可以一边散步一边欣赏澳门夜景。此外,我们有充足的停车空间,您可以按您所需将车停在我们的车库中。您的评价便是我们前进的动力,我们将不断努力为宾客提供更完美的入住体验以及更细致的服务。我们在珠海华发喜来登期待您再次光临!

8/10 Good

Hevis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Sheraton Zhuhai Hotel on 16 Jan 2023
尊敬的客人您好,感谢您选择并入住珠海华发喜来登酒店,也非常感谢您在百忙之中写下您的入住体验。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和华发商都,地理位置优越。酒店客房45平米起,雅致舒适,客房设备齐全,浪漫温馨,喜来登特色睡眠体验让您的身心得到彻底的休息和放松。欢迎您向朋友推荐,期待再次相聚。

8/10 Good

Zhou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs was quite nice and well training
Stayed 1 night in May 2021
Response from Liam Zhang on 22 Jun 2021
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Sheraton Zhuhai Hotel. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future!

8/10 Good

Abdulmalek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience
Stayed 2 nights in Feb 2021
Response from Grass on 1 Mar 2021
Dear Valued Guest, Thank you for choosing the Sheraton Zhuhai and sharing your valuable feedback with us. We are very glad to know that you have a wonderful experience from us of your stay . Your encouraging review will help us constantly improve our services, and we sincerely hope to welcome you back again in the near future! Wish you all the best!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got room upgrade! Awesome experience staying in Sheraton
Stayed 1 night in Jul 2020
Response from Kim Jin on 27 Jul 2020
Dear Anonymous, it is the best things that Sheraton was giving you an awesome experience of ZhuHai`s trip. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. Thank you again for your feedback and support,we look forward to welcoming you back in the near future.Yours sincerely.

6/10 Okay

Gao

Stayed 1 night in Jun 2020
Response from Kim Jin on 16 Jul 2020
Dear Valid Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Sheraton Zhuhai Hotel. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Thank you again for your feedback and support,we look forward to welcoming you back in the near future.Yours sincerely, 尊敬的客人您好,感谢您选择并入住珠海华发喜来登酒店。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和华发商都,地理位置优越。酒店客房45平米起,雅致舒适,客房设备齐全,浪漫温馨,喜来登特色睡眠体验让您的身心得到彻底的休息和放松。我们期待您在不久的将来再次光临我们酒店,并祝您生活愉快!

2/10 Terrible

Mich

Stayed 1 night in Apr 2020
Response from Alan Wen on 15 May 2020
尊敬的Mich您好,很感谢您选择入住珠海华发喜来登酒店并留下您的评价。我们非常希望您能在方便时联系我们,描述您所遇到的问题,正是您的宝贵建议和意见,让我们能及时发现工作中存在的疏漏并及时改进,使我们有动力不断提高服务标准。希望您能再给我们一次机会,让我们为您提供一次完美的体验,再次向您致以真诚的问候并期待您的联系! Dear Mich,Thank you very much for choosing sheraton zhuhai huafa hotel 。We sincerely hope that you can contact us at your convenience to describe the problems you have encountered. It is your valuable Suggestions and opinions that enable us to timely find the omissions in our work and make timely improvement, so that we have the motivation to continuously improve our service standards. We hope that you can give us another chance, let us provide you with a perfect experience, once again to extend our sincere greetings to you and look forward to your contact!

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Kim Jin on 20 Jan 2020
尊敬的客人您好,感谢您选择并入住珠海华发喜来登酒店。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和华发商都,地理位置优越。酒店客房45平米起,雅致舒适,客房设备齐全,浪漫温馨,喜来登特色睡眠体验让您的身心得到彻底的休息和放松。商旅社交和休闲度假的优选之所,尽在珠海华发喜来登酒店。我们将不断努力,为您带来更加美好的入住体验,期待您的再次光临! Dear Valid Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Sheraton Zhuhai Hotel. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future!Thank you again for your feedback and support,we look forward to welcoming you back in the near future.Yours sincerely,

10/10 Excellent

Chi Yin John

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Kim Jin on 7 Jan 2020
尊敬的客人您好,感谢您入住珠海华发喜来登酒店并分享您的评价。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和华发商都,地理位置优越。酒店客房45平米起,雅致舒适,客房设备齐全,浪漫温馨,喜来登特色睡眠体验让您的身心得到彻底的休息和放松。商旅社交和休闲度假的优选之所,尽在珠海华发喜来登酒店。我们期待您在不久的将来再次光临我们酒店,并祝您生活愉快! Dear Valid Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Sheraton Zhuhai Hotel. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future!Thank you again for your feedback and support,we look forward to welcoming you back in the near future.Yours sincerely,

10/10 Excellent

Ashlynn, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was upgraded to Macau’s view. The room is clean and comfortable, the property is new. The hotel location is pretty convenient for our visit to chimelong ocean kingdom and seafood street. About 20 mins taxi ride from the hotel. The dining experience has room to improve.
Stayed 2 nights in Dec 2019
Response from Kim Jin on 31 Dec 2019
Dear Ashlynn, Thank you for taking the time to share your feedback regarding your recent stay with us at Sheraton Zhuhai Hotel. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Thank you again for your feedback and support,we look forward to welcoming you back in the near future.Yours sincerely,

8/10 Good

LY

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff friendly Very helpful Honest Swift check in using English Helpful when checking out
Stayed 2 nights in Dec 2019
Response from Kim Jin on 31 Dec 2019
Dear LY, Thank you for taking the time to share your feedback regarding your recent stay with us at Sheraton Zhuhai Hotel. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Thank you again for your feedback and support,we look forward to welcoming you back in the near future.Yours sincerely,

10/10 Excellent

Verified traveller

Stayed 5 nights in Nov 2019
Response from Tommy on 5 Dec 2019
Dear Valid Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Sheraton Zhuhai Hotel. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. Thank you again for your feedback and support,we look forward to welcoming you back in the near future.Yours sincerely,

10/10 Excellent

Victor Hung Lin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Great room, high and luxurious, friendly staffs, highly recommend
Stayed 1 night in Nov 2019
Response from Kim Jin on 18 Nov 2019
Dear Valid Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Sheraton Zhuhai Hotel. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Thank you again for your feedback and support, we look forward to welcoming you back in the near future. Yours sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It's fairly nice stay though there are some wear out
Stayed 1 night in Oct 2019
Response from Kim Jin on 11 Oct 2019
Dear Valid Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Sheraton Zhuhai Hotel. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. Thank you again for your feedback and support,we look forward to welcoming you back in the near future.Yours sincerely,

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019
Response from Kim Jin on 9 Oct 2019
Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. We feel extremely sorry that we missed the opportunities to offer you a memorable experience. We truly hope that you can contact us on your spare time and describe your experience in hotel.Sorry angin and thank you for giving us the opportunity to improve and we look forward for your next stay with us. 尊敬的客人您好,感谢您入住珠海华发喜来登酒店并分享您的评价。我们非常希望您能在方便时联系我们,描述您所遇到的问题,正是您的宝贵建议和意见,让我们能及时发现工作中存在的疏漏并及时改进,使我们有动力不断提高服务标准。希望您能再给我们一次机会,让我们为您提供一次完美的体验,再次向您致以真诚的问候并期待您的联系!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Still providing standard Sheraton facilities though not comparable to Sheraton standards in other cities or countries. Fees are Sheraton fees but not Sheraton services and quality in general
Stayed 1 night in Oct 2019
Response from Kim Jin on 9 Oct 2019
Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. We feel extremely sorry that we missed the opportunities to offer you a memorable experience. We truly hope that you can contact us on your spare time and describe your experience in hotel.Sorry angin and thank you for giving us the opportunity to improve and we look forward for your next stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from JosephTo1 on 7 Aug 2019
尊敬的客人您好,感谢您入住珠海华发喜来登酒店并分享您的评价。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻珠海国际会展中心,地理位置优越。酒店大堂采用中国皇家古建筑和园林元素,充满中式风情。入住于此,尽情享受我们的室内和室外泳池以及网球场等宜人的休闲设施,喜来登健身中心可帮助您在旅途中保持充沛活力。您的评价便是我们前进的动力,我们将不断努力为宾客提供更完美的入住体验以及更细致的服务。我们在珠海华发喜来登期待您再次光临!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facility, but there was no hot water on either day of my stay.
Stayed 2 nights in Jul 2019
Response from Kim Jin on 26 Jul 2019
Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. We do look forward to welcoming you back on your next visit here. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Kim Jin on 2 Jul 2019
尊敬的客人您好,感谢您选择并入住珠海华发喜来登酒店。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和华发商都,地理位置优越。酒店客房45平米起,雅致舒适,客房设备齐全,浪漫温馨,喜来登特色睡眠体验让您的身心得到彻底的休息和放松。我们将不断努力,为您带来更加美好的入住体验,期待您再次光临! Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. We do look forward to welcoming you back on your next visit here. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Kim Jin on 2 Jul 2019
尊敬的客人您好,感谢您选择并入住珠海华发喜来登酒店。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和华发商都,地理位置优越。酒店客房45平米起,雅致舒适,客房设备齐全,浪漫温馨,喜来登特色睡眠体验让您的身心得到彻底的休息和放松。我们将不断努力,为您带来更加美好的入住体验,期待您再次光临! Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. We do look forward to welcoming you back on your next visit here. Yours sincerely,

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Kim Jin on 25 Jun 2019
尊敬的客人您好,感谢您选择并入住珠海华发喜来登酒店。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和华发商都,地理位置优越。酒店客房45平米起,雅致舒适,客房设备齐全,浪漫温馨,喜来登特色睡眠体验让您的身心得到彻底的休息和放松。我们将不断努力,为您带来更加美好的入住体验,期待您再次光临! Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. We do look forward to welcoming you back on your next visit here. Yours sincerely,

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Kim Jin on 25 Jun 2019
尊敬的客人您好,感谢您选择并入住珠海华发喜来登酒店。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和华发商都,地理位置优越。酒店客房45平米起,雅致舒适,客房设备齐全,浪漫温馨,喜来登特色睡眠体验让您的身心得到彻底的休息和放松。我们将不断努力,为您带来更加美好的入住体验,期待您再次光临! Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. We do look forward to welcoming you back on your next visit here. Yours sincerely,

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Kim Jin on 25 Jun 2019
尊敬的客人您好,感谢您选择并入住珠海华发喜来登酒店。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和华发商都,地理位置优越。酒店客房45平米起,雅致舒适,客房设备齐全,浪漫温馨,喜来登特色睡眠体验让您的身心得到彻底的休息和放松。我们将不断努力,为您带来更加美好的入住体验,期待您再次光临! Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. We do look forward to welcoming you back on your next visit here. Yours sincerely,

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Kim Jin on 25 Jun 2019
尊敬的客人您好,感谢您选择并入住珠海华发喜来登酒店。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和华发商都,地理位置优越。酒店客房45平米起,雅致舒适,客房设备齐全,浪漫温馨,喜来登特色睡眠体验让您的身心得到彻底的休息和放松。我们将不断努力,为您带来更加美好的入住体验,期待您再次光临! Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. We do look forward to welcoming you back on your next visit here. Yours sincerely,

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Kim Jin on 25 Jun 2019
尊敬的客人您好,感谢您选择并入住珠海华发喜来登酒店。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和华发商都,地理位置优越。酒店客房45平米起,雅致舒适,客房设备齐全,浪漫温馨,喜来登特色睡眠体验让您的身心得到彻底的休息和放松。我们将不断努力,为您带来更加美好的入住体验,期待您再次光临! Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. We do look forward to welcoming you back on your next visit here. Yours sincerely,

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Kim Jin on 25 Jun 2019
尊敬的客人您好,感谢您选择并入住珠海华发喜来登酒店。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和华发商都,地理位置优越。酒店客房45平米起,雅致舒适,客房设备齐全,浪漫温馨,喜来登特色睡眠体验让您的身心得到彻底的休息和放松。我们将不断努力,为您带来更加美好的入住体验,期待您再次光临! Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. We do look forward to welcoming you back on your next visit here. Yours sincerely,

4/10 Poor

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Sheraton ...NOT
The staff were unable to communicate effectively in any langage. Response time to deliver orders in the bar area was far too long, 15 minutes ti take an order 19 minutes to deliver order, bathing caps required in pool at a resort hotel? a gym maybe....but not a resort..pool bar closed, staff didnt know hours of restaurants or bars, blood on sheets on bed brought wrong size to replace
Stayed 1 night in Jun 2019
Response from Kim Jin on 10 Jun 2019
Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. We feel extremely sorry that we missed the opportunities to offer you a memorable experience. Your feedback is very meaningful for us and we will take action to improve our service quality by harder training for staffs and adjusting the service process. Once again, please accept our deepest apologies as we failed to provide you with an exceptional stay with us. Thank you again for your feedback and support, we look forward to welcoming you back in the near future. Yours sincerely,

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Kim Jin on 10 Jun 2019
尊敬的客人您好,感谢您选择并入住珠海华发喜来登酒店。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和华发商都,地理位置优越。酒店客房45平米起,雅致舒适,客房设备齐全,浪漫温馨,喜来登特色睡眠体验让您的身心得到彻底的休息和放松。我们将不断努力,为您带来更加美好的入住体验,期待您再次光临! Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. We do look forward to welcoming you back on your next visit here. Yours sincerely,

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Kim Jin on 13 Jun 2019
尊敬的客人您好,感谢您选择珠海华发喜来登酒店。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和华发商都,地理位置优越。大堂采用中国皇家古建筑和园林元素,充满中式风情。入住于此,尽情享受我们的室内和室外泳池以及网球场等宜人的休闲设施,喜来登健身中心可帮助您在旅途中保持充沛活力。我们将不断努力,为您带来更加美好的入住体验,期待您的再次光临! Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. We do look forward to welcoming you back on your next visit here. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Kim Jin on 13 May 2019
尊敬的客人您好,感谢您选择并入住珠海华发喜来登酒店。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和华发商都,地理位置优越。酒店客房45平米起,雅致舒适,客房设备齐全,浪漫温馨,喜来登特色睡眠体验让您的身心得到彻底的休息和放松。我们将不断努力,为您带来更加美好的入住体验,期待您再次光临! Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. We do look forward to welcoming you back on your next visit here. Yours sincerely,

10/10 Excellent

ho tsing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Kim Jin on 9 May 2019
尊敬的客人您好,感谢您选择并入住珠海华发喜来登酒店。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和华发商都,地理位置优越。酒店客房45平米起,雅致舒适,客房设备齐全,浪漫温馨,喜来登特色睡眠体验让您的身心得到彻底的休息和放松。我们将不断努力,为您带来更加美好的入住体验,期待您再次光临! Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. We do look forward to welcoming you back on your next visit here. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Kim Jin on 28 Apr 2019
Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. We do look forward to welcoming you back on your next visit here. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and good price
it is very close (15mins) from the entrance to Taipa gate by taxi. Good hotel and good price. There is not much around within the walkable area
Stayed 2 nights in Dec 2018
Response from Felicity on 2 Jan 2019
Dear Guest, Thank you for sharing your experience of your recent stay at Sheraton Zhuhai Hotel. Feeling so sorry to hear of your unsatisfactory experience with us. Please accept our sincere apology. Please contact us and tell us more details.We will improve what you had mentioned constantly and hope to get another chance to present ourselves in a much better way to you. We are Looking forward seeing you to come next time. Yours sincerely,

10/10 Excellent

F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good for business travel, staff was friendly, easily accessible to food and transport options. highly recommended.
Stayed 1 night in Dec 2018
Response from Felicity on 28 Dec 2018
Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. We do look forward to welcoming you back on your next visit here. Yours sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really nice, not much choice of anything within walking distance though. Service was very nice, especially fir the morning breakfast...excellent staff! My room smelled a bit like a litter box on arrival but housekeeping freshened it up without even asking. Overall would definitely stay again
Stayed 3 nights in Dec 2018
Response from Felicity on 25 Dec 2018
Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. We do look forward to welcoming you back on your next visit here. Yours sincerely,

2/10 Terrible

Verified traveller

Business traveller
I checked out a couple days early, I advised them and they still charged me they told me that if I wasn't happy with that to contact expedia
Stayed 4 nights in Dec 2018
Response from Felicity on 25 Dec 2018
Dear Guest, Thank you for sharing your experience of your recent stay at Sheraton Zhuhai Hotel. Feel so sorry to hear of your unsatisfactory experience with us. Please accept our sincere apology. Please contact us and tell us more details when you're free .We will improve what you had mentioned constantly and hope to get another chance to present ourselves in a much better way to you. We are Looking forward seeing you to come next time. Yours sincerely,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good services
Stayed 3 nights in Nov 2018
Response from Felicity on 19 Nov 2018
Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. Situated along the waterfront in the New Shizimen District and overlooking the Macau skyline, adjoining the Hengqin New Area, our hotel will offer you the convenience of being close to the large business centers. We do look forward to welcoming you back on your next visit here. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from James Zhao on 11 Dec 2018
尊贵的宾客您好,感谢您的选择和入住。商旅社交和休闲度假的优选之所,尽在珠海华发喜来登酒店。期待您的再次光临!

10/10 Excellent

Uwe, Nanaimo, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really love this one
I spend a lot of time in hotels every, mostly 2 to 3 nights for business trips. The Sheraton Zhuhai is one of the few where I do look forward to my stay very much, because the rooms are just nice, big, clean, and very pleasing. And I love the balcony and the resulting option of having fresh air. The hotel around it is nice, great breakfast buffet, and I like the bar and the "junk food" when I occasionally need something non-Chinese to eat. "Junk" in quotes of course, because the burger is delicious. I am looking forward to my next stay!
Stayed 3 nights in May 2018
Response from Sheraton Zhuhai Hotel on 10 Oct 2023
Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Thank you again for your feedback and support, we look forward to welcoming you back in the near future. Yours sincerely,

6/10 Okay

Jia , Hong Kong

Disliked: Cleanliness, staff & service
A lot of mosquitoes
I stayed at the hotel for two nights before Labour Day holidays. The hotel was very full as it is one of two international hotels in Zhuhai which gives it a duopoly position. There are no restaurants nearby and the traffic is slow. There were a lot of mosquitoes there and I was bitten multiple times at the lobby. I was particularly not happy that we were forced to order teas before dinner at 8:30pm. In the end, the restaurant at the hotel agreed not to charge us the tea, but it was not a nice experience. I also asked the hotel to book ferry tickets to Hong Kong which was outsourced to an external agent and I was charged additional 30 yuan for each ticket.
Stayed 2 nights in Apr 2018
Response from Sheraton Zhuhai Hotel on 10 Oct 2023
Dear guest, thank you for choosing to join the Sheraton Zhuhai Hotel ini. We are very sorry to learn that your check-in experience did not meet your expectations, and we deeply apologize for this. Thank you for taking the time to write down your check-in experience. We greatly hope that you can contact us at your convenience to describe the problems you have encountered. It is your valuable suggestions and opinions that will enable us to promptly identify any omissions in our work and make improvements, giving us the motivation to continuously improve our service standards. I hope you can give us another opportunity to provide you with a perfect experience. Once again, I sincerely greet you and look forward to your contact! We will continue to strive to provide guests with a more comprehensive check-in experience and thoughtful services. Looking forward to meeting you again in the near future and providing you with a better and more comprehensive check-in experience.

10/10 Excellent

Alwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy,Cosy & Comfortable
Great hotel to stay in
Response from Sheraton Zhuhai Hotel on 10 Oct 2023
Dear Guest, Thank you for choosing Sheraton Zhuhai Hotel, and for sharing your valuable comments on your recent stay with us. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Thank you again for your feedback and support, we look forward to welcoming you back in the near future. Yours sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
great hotel bad service
The hotel is very nice but the outside pool was closed for renovations which was not detailed on the hotels page. This was annoying. Also the room service didnt serve non chinese food after midnight. We waited for 1,5 hrs for our sandwiches which they claimed they didnt have in stock but later said they did. Oh dear. The lobby lounge was also super slow for service.
Response from Sheraton Zhuhai Hotel on 10 Oct 2023
Dear guest, thank you for choosing to join the Sheraton Zhuhai Hotel ini. We are very sorry to learn that your check-in experience did not meet your expectations, and we deeply apologize for this. Thank you for taking the time to write down your check-in experience. We greatly hope that you can contact us at your convenience to describe the problems you have encountered. It is your valuable suggestions and opinions that will enable us to promptly identify any omissions in our work and make improvements, giving us the motivation to continuously improve our service standards. I hope you can give us another opportunity to provide you with a perfect experience. Once again, I sincerely greet you and look forward to your contact! We will continue to strive to provide guests with a more comprehensive check-in experience and thoughtful services. Looking forward to meeting you again in the near future and providing you with a better and more comprehensive check-in experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 华发喜来登 on 10 Oct 2023
珠海华发喜来登酒店给予您最真诚的问候!收到您的住宿体验点评,我们非常感谢。酒店位于十字门中央商务区的海滨区域,与澳门隔水相望,毗邻湾仔海鲜街和十字门华发商都,地理位置优越。酒店客房45平米起,雅致舒适,客房设备齐全,浪漫温馨,喜来登特色睡眠体验让您的身心得到彻底的休息和放松。我们期待您在不久的将来再次光临我们酒店,并祝您生活愉快!

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Not quite perfect
The fundamental hotel is unchanged. Good fit out, plenty of nice staff. Some issues with this stay however. 1) breakfast looked immaculate in the buffet. But it was cold. It was only 7am. I think they make it all early, then leave it out. Cold sausage, cold hashbrown. Disappointing for a 5*. Time to revisit the set up. 2) bath plug would not close. Only ran at 10pm, and tired so no time to complain. But surely regular room check can cover this. Makes we wonder if maintenance is starting to effect the excellent fit out. So hotel - get on top of it, there are enough staff to check! Room 1066. Room service food was good. I still like this hotel though - so I hope they can fix this soon.
Stayed 1 night in Jan 2018
Response from Sheraton Zhuhai Hotel on 10 Oct 2023
Dear guest, thank you for choosing to join the Sheraton Zhuhai Hotel. We are very sorry to learn that your check-in experience did not meet your expectations, and we deeply apologize for this. Thank you for taking the time to write down your check-in experience. We greatly hope that you can contact us at your convenience to describe the problems you have encountered. It is your valuable suggestions and opinions that will enable us to promptly identify any omissions in our work and make improvements, giving us the motivation to continuously improve our service standards. I hope you can give us another opportunity to provide you with a perfect experience. Once again, I sincerely greet you and look forward to your contact! We will continue to strive to provide guests with a more comprehensive check-in experience and thoughtful services. Looking forward to meeting you again in the near future and providing you with a better and more comprehensive check-in experience.