Our five-night stay began on a low note, with the air conditioning not working well at all. It was fixed after we threatened to leave. Our room was also not properly equipped with toiletries and some of the towels looked like they should have been discarded a while ago. Inexplicably, the safe was located at the bottom of the cupboard: nice exercise, but I could have done without having to get on my knees every time!
But there was much to be positive about. Overall, the staff was really friendly and helpful, notably in the restaurant and the bar.The bartender is really very good: we tried several cocktails and all were top-of-the-line: the Mai Tais and lychee martinis were exceptional. The breakfast is a big spread and sumptuous. Other meals are a bit thin by way of choice, but the food is tasty. The executive room was comfortable once the air conditioning was fixed. The hotel itself is a heritage building and it's worth a tour, which is available every late afternoon.