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Reviews of Khas Malioboro

3 out of 5
Khas Malioboro
Jl. Gadean No. 3, Yogyakarta

Reviews

7.6

Good

Rating 10 - Excellent. 8 out of 28 reviews" "
Rating 8 - Good. 10 out of 28 reviews" "
Rating 6 - Okay. 5 out of 28 reviews" "
Rating 4 - Poor. 4 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Does not look anything like the photos. This place is old and rundown. There were young children running up and down the hall all night and the staff refused to do anything.
Stayed 1 night in Oct 2023
Response from Rika on 1 Dec 2023
Thank you for staying at Khas Malioboro Hotel and taking your time to write this review. We do apologize that some experience did not meet your expectation during your stay in our hotel. We have put it in our attention and discuss with the department concerned for further actions and avoid similar problem happens in the future. We will be very appreciated if you give us another chance to welcome you back at Khas Malioboro Hotel. We surely will doing improvement.Thank you.Sincerely,SupriyantoCluster General Manager

4/10 Poor

Roel

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

thomas

Disliked: Cleanliness, property conditions & facilities, room comfort
LOVE THE MOLD. GREAT GUEST COMFORT AND CARE 👍
love the ambiance of the room, the mold on ceilings was beautiful, stains on wall were perfect contrast, to the hole in bathroom ceiling where water has staind the glss showerwall.. gives you good privacy.. the area in the room where one would guess ??? maybe chairs wree years ago really a beautiful spot. as a friend who is hotel manager in Berau Saud.. [2/11, 10:29 AM] Deddy: Where hotel is that? [2/11, 10:29 AM] Deddy: The name of hotel? [2/11, 10:29 AM] Deddy: Thats very2 disgusting 😣 [2/11, 10:30 AM] Travellin Man: KHAS Mailiboro, [2/11, 10:30 AM] Deddy: What? Khas malioboro like that? 😧😧 [2/11, 10:31 AM] Deddy: Sangat sangat tidak bagus.. [2/11, 10:32 AM] Deddy: No maintenance, no action plan.. no no noooo 😧 [2/11, 10:34 AM] Deddy: really ignores the comfort side of guests, there is no control and direction ... very terrible i show this to staff, nodded ans said yes they knew.. yep and as expected THEY DID not care. room 608 trying to post photos but app will not let me. i will post same, WITH PHOTOS.. ON TRIP ADVISOR. WHAT A DUMP.
Stayed 5 nights in Feb 2023
Response from Adinda on 14 Feb 2023
Dear Thomas,Thank you for staying at Khas Malioboro Hotel and taking your time to write this review. We do apologize that some experience did not meet your expectation during your stay in our hotel. We have put it in our attention and discuss with the department concerned for further actions and avoid similar problem happens in the future. We will be very appreciated if you give us another chance to welcome you back at Khas Malioboro Hotel. We surely will doing improvement.Thank you.Sincerely,Guntur Trisno UtomoPlt Cluster General Manager

8/10 Good

Kaleo

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Grant

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Yogyakarta
Stayed 4 nights in Feb 2020
Response from Tommy Agung Kartika on 20 Feb 2020
Dear Grant, Thank you for staying at Pesonna Hotel Malioboro and sharing your experience during your stay with us. We are pleased to know that you had wonderful experience at our hotel. Guest satisfaction is our priority goal, that is why will always do our best for our guests. We will be very appreciated if you also recommend Pesonna Hotel Malioboro to your colleagues. Thank you again for your kind feedback and We look forward to welcome you back at Pesonna Hotel Malioboro. Thank you. Sincerely, Tommy Agung Kartika Cluster General Manager

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The significance of Jogjakarta is written in the ambience of the place. Service was good and hospitable.
Stayed 4 nights in Feb 2020
Response from Tommy Agung Kartika on 20 Feb 2020
Dear Valued Guest, Thank you for staying at Pesonna Hotel Malioboro and sharing your experience during your stay with us. We are pleased to know that you had wonderful experience at our hotel. Guest satisfaction is our priority goal, that is why will always do our best for our guests. We will be very appreciated if you also recommend Pesonna Hotel Malioboro to your colleagues. Thank you again for your kind feedback and We look forward to welcome you back at Pesonna Hotel Malioboro. Thank you. Sincerely, Tommy Agung Kartika Cluster General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They did not disappoint
Excellent Service. Convenient location. Comfy room and a very happy couple
Stayed 3 nights in Jan 2020
Response from Tommy Agung Kartika on 15 Jan 2020
Dear Valued guest, Thank you for staying at Pesonna Hotel Malioboro and sharing your experience during your stay with us. We are pleased to know that you had wonderful experience at our hotel. Guest satisfaction is our priority goal, that is why will always do our best for our guests. We will be very appreciated if you also recommend Pesonna Hotel Malioboro to your colleagues. Thank you again for your kind feedback and We look forward to welcome you back at Pesonna Hotel Malioboro. Thank you. Sincerely, Tommy Agung Kartika Cluster General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Tommy Agung Kartika on 20 Feb 2020
Dear Valued Guest, Thank you for staying at Pesonna Hotel Malioboro and sharing your experience during your stay with us. We are pleased to know that you had wonderful experience at our hotel. Guest satisfaction is our priority goal, that is why will always do our best for our guests. We will be very appreciated if you also recommend Pesonna Hotel Malioboro to your colleagues. Thank you again for your kind feedback and We look forward to welcome you back at Pesonna Hotel Malioboro. Thank you. Sincerely, Tommy Agung Kartika Cluster General Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
RR - Malaysia
Location is ok. We requested for a change in the bed sheets because lt look dirty and smelly.
Stayed 2 nights in Dec 2019
Response from Tommy Agung Kartika on 15 Jan 2020
Dear Valued Guest, Thank you for staying at Pesonna Hotel Malioboro and taking your time to write this review. We do apologize that some experience did not meet your expectation during your stay in our hotel. We have put it in our attention and discuss with the department concerned for further actions and avoid similar problem happens in the future. We will be very appreciated if you give us another chance to welcome you back at pesonna Hotel malioboro. We surely will doing improvement. Thank you. Sincerely, Tommy Agung Kartika Cluster General Manager

8/10 Good

See-Toh, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is in good condition! The hotel is near the market and shopping street, Jln Malioboro.
Stayed 1 night in Dec 2019
Response from Tommy Agung Kartika on 3 Feb 2020
Dear See-Toh Thank you for staying at Pesonna Hotel Malioboro and sharing your experience during your stay with us. We are pleased to know that you had wonderful experience at our hotel. Guest satisfaction is our priority goal, that is why will always do our best for our guests. We will be very appreciated if you also recommend Pesonna Hotel Malioboro to your colleagues. Thank you again for your kind feedback and We look forward to welcome you back at Pesonna Hotel Malioboro. Thank you. Sincerely, Tommy Agung Kartika Cluster General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

James

Liked: Staff & service
It was found in the description that gym and pool are available. However, there are no such facilities instead. Request a queen bed, they combine 2 single beds for me instead. There is a foul smell everytime i came back from outside. Most likely from toilet. I try to be environmenta friendly, they never provide me ‘do not disturb’ card. End up cleaning room every day. The is refreshment available as welcome drink. Cheap breakfast and has variety of choices. Staff are very friendly. Very near to Main Street for shopping.
Stayed 4 nights in Dec 2018

8/10 Good

Viorica

Liked: Cleanliness, staff & service
Great service but unconfortable rooms ä
Excellent service and good breakfast. The towels were grey instead of white and the sheets too. The room was small and dark. But the service compensated for all the comfort problems
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast service is great! Variety and quality of food. The chef was there and spoke to us. There were even local jamu in the drink section. Suggestion: please add yogurt in the fruit section. Thanks
Stayed 3 nights in Nov 2018

8/10 Good

Sui, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel within walking distance to jalan malioboro.Check in was impressive with friendly and helpful staff. Breakfast is good with lots of variety and menu changed everyday
Stayed 5 nights in Oct 2018

8/10 Good

Azizah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Spectacular service but disappointing facilities
Service staff was commendable - very genuine service which made the stay memorable. Breakfast was better than expected, a good deal considering we only had to top up a few dollars more for it. We had a booking of 3 rooms, 2 connecting rooms were in an alright condition but the 3rd room at the corner was in a rougher condition than the other two. Size of the room and bathroom was smaller than expected but still adequate. Soundproofing was non existent - any happenings along the corridor was clearly audible and there was this flushing of the water pipe that was extremely loud during the night. Prayers could also be heard as early as 0430. Definitely not recommended for light sleepers. Wifi is kind of weak - accessible but loading videos and photo-intensive sites was a drag. We also had to request for hair dryers as they were not provided in the room but alas, were told they were "out of it". We only received 1 for 3 rooms and got another one on the 2nd night but only because we were quite adamant to get it. Apparently they only catered less than 20 hair dryers for the entire hotel. All in all, not the best stay I have had but everything was salvaged by the hotel's great service staff. We have experienced good service before but good and genuine service is hard to come by. A big thank you to the staff and their hospitality.

10/10 Excellent

frank, sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly centrally located hotel
The hotel is located just 200meyres from maliabroro road which is the main shopping area of jogja. Also near to verenburg museum, Taman sari water castle, to a Protestant church n walking distance to. Catholic church. From higher floor can have a good view of Mt merapi. The staff is very Fri n accomodating.
Stayed 3 nights in Feb 2018
Response from Pesonna Malioboro on 19 Feb 2018
Dear Mr. Frank, Thank you for staying at Pesonna Malioboro and sharing your experience during your stay with us. It's a pleasure to know that you enjoyed your stay with our good location, our room and and also friendliness of staffs. We are glad to know that our services could meet your expectation. Thank you again for staying with us and we wish you come back to Pesonna Maliboro in nearly future. Thank you. Regards, Etrin Rina Merita Asst. Front Office Manager

6/10 Okay

Sylvia

Liked: Cleanliness
Stayed 4 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Convenient location and clean room
A fairly new hotel and hence the place looks new, and bright. Overall, a good stay.
Stayed 2 nights in Jun 2017
Response from Tommy Agung Kartika on 31 Jul 2017
Dear Pesonna Malioboro Guest, Thank you for reviewing your recent stay with us. We value your feedback as it helps us to focus on what is important to our guests. Please accept our sincere apologies for any inconveniences that we may have caused due to the air conditioner which not cold enough. You will be pleased to know that we have identified the technical issue and it has been rectified. Please rest assured that we highly value your loyalty and it will not happen again I am delighted to hear your positive feedback on our friendly staff, clean and comfortable room. And I will use this feedback to share with the Team, in order for us to improve on our services. Looking forward to welcome you back to Pesonna Malioboro Hotel Yogyakarta! Best regards, Tommy Agung Kartika General Manager

6/10 Okay

Edward & Denise, Kelowna, B.C., Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Solid 3 star hotel
Friendliest front office staff you can find, especially Santi (manager). The hotel is new and in good condition but you can hear all the noise from the hallway and adjoining room. The rooms are very clean but small. Good for a single traveller or for 2 people with little luggage. No beer or alcohol available. Great location, easy walk to main attractions in centre/Malioboro.

4/10 Poor

HYUN GU

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
직원친절 but
서비스는 양호하였지만 시설이 다소 불량하였고 특히 수건에서 냄새가 강하게 났고 소음문제가 심했음
Stayed 2 nights in Mar 2023
Response from Linda Permatasari S.E. Cluster General Manager on 11 Jul 2023
Thank you for staying at Khas Malioboro Hotel and taking your time to write this review. We do apologize that some experience did not meet your expectation during your stay in our hotel. We have put it in our attention and discuss with the department concerned for further actions and avoid similar problem happens in the future. We will be very appreciated if you give us another chance to welcome you back at Khas Malioboro Hotel. We surely will doing improvement.Thank you.Sincerely,Linda Permatasari S.E.Cluster General Manager

10/10 Excellent

HYUN GU

Stayed 2 nights in Aug 2022
Response from Guntur Trisno Utomo Plt Cluster General Manager on 18 Oct 2022
Thank you for staying at Khas Malioboro and sharing your experience during your stay with us. We are pleased to know that you had a wonderful experience at our hotel. Guest satisfaction is our priority goal, that is why will always do our best for our guests. We will be very appreciative if you also recommend Khas Malioboro to your colleagues. Thank you again for your kind feedback and We look forward to welcome you back at Khas Hotel Malioboro. Thank you. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
料金の程度と相関していると思うが，やや古い。椅子がない。など
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gutes 3 Sterne Haus
Das Hotel Pesonna Malioboro ist ein sehr gutes Mittelklassehaus mit super Lage, nur ein Katzensprung von der berühmten Malioboro Street entfernt. Das Hotel ist sehr sauber, die Betten und das Badezimmer werden zwei mal täglich zurecht gemacht. Das Personal ist äusserst freundlich und sehr hilfsbereit. Ich werde beim nächsten Yogyakarta Aufenthalt wieder hier übernachten und selbstverständlich werde ich das Pesonna Malioboro wenn möglich auch weiterempfehlen.
Stayed 2 nights in Oct 2017

10/10 Excellent

Jean Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bonne adresse
Hôtel moderne , un personnel très chaleureux et compétent . Proche du Kraton et de Malioboro l'hôtel est très bien situé . Une adresse à recommandée
Stayed 2 nights in Jul 2017
Cher Jean Bernard, Je vous remercie de vos commentaires et suis ravi d'entendre que vous avez passe un agreable sejour parmi nous. Merci egalement de mentioner l'attention de notre personel. Je serais ravi de vous accueillir personellement lors de votre prochaine visite. Cordialement Tommy Agung Kartika General Manager