"I have enjoyed my two night stay at Copthorne Plymouth. The entrance is unusual and I didn’t appreciate all the steps to reach reception with my heavy bag.
Staff, on reception and at breakfast, were abrupt & overly casual & I would say, not so good on customer service (leaning across me from behind my head, as I was writing notes, to reach for a breakfast bowl, rather than go to the other side of the table, was something of a shocker),
My room was spacious, with a nice bathroom & products and a powerful shower. There was no fan though & it was hot, but at least I wasn’t there in the heatwave.
Location wise, it is handy for me but I am not sure I’ll return. There are other similarly priced hotels in the city with friendlier staff, and after a long journey for work to Plymouth, I do want to feel welcome and not a burden to be dealt with as brusquely as possible."