Outdoor pool, pool loungers
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Reviews of Hotel Franco

4 out of 5
Hotel Franco
Rue Onembele Nkou, Nlongkak, Yaoundé

Reviews

5.8
Rating 10 - Excellent. 3 out of 20 reviews" "
Rating 8 - Good. 4 out of 20 reviews" "
Rating 6 - Okay. 4 out of 20 reviews" "
Rating 4 - Poor. 5 out of 20 reviews" "
Rating 2 - Terrible. 4 out of 20 reviews" "

5.8/10

Cleanliness

5.6/10

Staff & service

10/10

Amenities

5.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lydia

Stayed 1 night in Oct 2023

4/10 Poor

Leonce

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Major problem: dirty (brown!) water flowing in the sink and the shower. When reported to Hotel Management, they only said that “the hotel is not responsible”, that “I should just wait for the water to clear”. This happened 4 days out of my 9-day stay. Shocked and disappointed that the Hotel Management is not acknowledging the health risks for its customers. I sent an email to the owner, Mme Françoise Puene (Mamy) Nyanga. She did not respond. I would not go back to Hotel Franco Yaoundé or recommend the to anyone else. Nice staff. All around bad experience.
Stayed 7 nights in Mar 2023

2/10 Terrible

angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay at hotel Franco
This hotel should be written off Hotels.com the staff are very bad and the reception for checking non professional the hotel payment was paid in full and they kept telling my boyfriend that they do not accept overseas payment online and yet hotel.com confirmed payment and the credit card showed full payment was debited. Yet they forced him to pay again so they have taken two payments for the reservation.. No hotel in the world would do that. Anyone who wants to consider going there we recommend do not.
Stayed 2 nights in Jan 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from The Reservation Team Manager on 23 Aug 2018
Thank you for your feedback. We're sorry you were unhappy in our property. We're working hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from The Reservation Team Manager on 23 Aug 2018
Thank you for your feedback. We're sorry you were unhappy in our property. We're working hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Annie, Washington, D.C.

Disliked: Staff & service, property conditions & facilities
Clean room, ok wifi, awful food & customer service
The room was clean and the wifi worked occasionally, but the hotel staff customer services was awful. The bed was incredibly uncomfortable. The food was worse and you would be lucky to get instant coffee for breakfast. The hotel is far away from the main strip in Yaounde. I would not recommend this hotel to anyone: pay the extra dollars and stay at the Hilton.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
not a good veiw from window
Persons in restaurant could not speak english; pool was dirty.False advertisment 0 stating queen beds in each room - not so, We did not get what we paid for and was forced to pay $600.00 additional for stay.BAD policy.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good enough for Yaoune
This hotel is comfortable and adequate, but lacking in charm. The restaurant is a bit depressing, and the food hit or miss. Staff at the reception were very friendly and helpful.

8/10 Good

ALAIN

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 14 nights in Jul 2023

10/10 Excellent

Mdeleine

Stayed 2 nights in Apr 2023

8/10 Good

Hugues

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agreable sejour
Stayed 1 night in Mar 2023

10/10 Excellent

Alexis

Stayed 1 night in Mar 2023
Response from Le Responsable des Réservations on 14 Mar 2023
Cher Alexis,Merci pour votre feedback,Votre satisfaction nous honore.

10/10 Excellent

Antonio

Liked: Staff & service, amenities, property conditions & facilities
Prohibite
Stayed 2 nights in Jul 2022

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
À consommer sans modération
Sejour tres agréable plein de promesses avec les perspectives que développent la nouvelle de management
Stayed 3 nights in Dec 2021
Response from Le Responsable des Réservation on 13 Jan 2022
Cher Dominique, Merci pour votre feedback. Votre satisfaction nous honore.

6/10 Okay

Claude

Disliked: Property conditions & facilities
Personnel peux accueillant
Stayed 4 nights in Feb 2019
Response from Le Responsable des Reservations on 28 Feb 2019
Cher Claude, nous sommes désolés de constater que vous n 'ayez pas été bien reçu par le personnel. Nous y travaillons pour l'amélioration de notre service. Merci de nous en avoir fait part.

6/10 Okay

Carlos

Liked: Cleanliness, room comfort
4 Estrelas sofrível
Response from The Reservation Team Manager on 26 Apr 2018
Dear Carlos, we're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.

6/10 Okay

Eric, Paris

Disliked: Property conditions & facilities
Pas mal, mais un problème avec la porte de ma suite. Du coup il fallait toujours demander à quelqu'un de venir m'ouvrir la porte de ma chambre.
Stayed 2 nights in Oct 2017
Response from Le Responsable de l'Equipe de Réservation. on 27 Nov 2017
Cher Eric, nous sommes ravis que vous ayez trouvé satisfaction dans notre établissement. Vos observations sont pris en compte. Merci de nous en avoir fait part.

4/10 Poor

Barbara, Roma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Shampoo, phone e acqua calda
L'albergo è ben situato, ha delle camere di buona taglia, una colazione decente e il personale amabile, ma la delusione è legata a quelle tre parole. In due o tre occasioni è mancata l'acqua calda, l'hotel mette a disposizione unicamente saponette solide e solo dopo molte richieste mi ha procurato tre bustine di shampoo scadente. Invece nessuna richiesta è servita per avere un asciugacapelli durante tutto il soggiorno. Le quattro stelle non sono giustificate!
Stayed 6 nights in Sep 2017

4/10 Poor

Simone

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Da evitare
La mia esperienza assolutamente negativa, prenotato per due notti con prenotazione confermata ma la camera non era disponibile, mi hanno spostato in una struttura di minor livello, no comment. Comunque a parte una signora che ha cercato di darci una mano direi che è stato tutto negativo, televisore che ho dovuto spegnere staccando la spina, gabinetto rotto che perdeva acqua, ho atteso un asciugamano per 45 min senza mai riceverlo, servizio lento e struttura vecchia e fatiscente che non rispecchia per nulla le 4 stelle dichiarate.
Response from Hotel La Falaise on 9 Apr 2017
Dear Simone, we're sorry you were unhappy in our property. We'll work hard to fis the issue you experienced. Thanks for letting us know.