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Reviews of Hotel Grand United 21st Downtown

3 out of 5
Hotel Grand United 21st Downtown
No. 66-70, 21st Street, Latha Township, Yangon

Reviews

7.8

Good

Rating 10 - Excellent. 62 out of 272 reviews" "
Rating 8 - Good. 123 out of 272 reviews" "
Rating 6 - Okay. 67 out of 272 reviews" "
Rating 4 - Poor. 13 out of 272 reviews" "
Rating 2 - Terrible. 7 out of 272 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

KOJI

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
always no towel in the room. I found hundreds of black spots on the beds and floor. They were moving slowly IIf you liove baby cockroaches, here is the perfect place to find them.
Stayed 7 nights in Nov 2023

10/10 Excellent

Lutz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique this is my second trip was the hotel staff. When the staff works together well, you as a guest benefit. Also room service n rooftop restaurant food is 👍 good.
Stayed 5 nights in Oct 2023

10/10 Excellent

Lutz

Liked: Cleanliness, staff & service, amenities
Great value n location. Great staff n good food.
Stayed 4 nights in Oct 2023

10/10 Excellent

Lutz

Stayed 4 nights in Oct 2023

10/10 Excellent

Aung

Stayed 3 nights in Jul 2023

6/10 Okay

Craig

Liked: Cleanliness
2nd visit
Second time here, first time no issues. No hot water due to the generator for two days, then, no cold water to mix it with when it was scolding. No air vent working, shower head fairly blocked, light broken in room. I have them a while day's notice to fix it but nothing was. Fairly average breakfast selection
Stayed 3 nights in Apr 2023

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 6 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Henry

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Smallville
Room small. Entrance also small. Lift small. Lobby/Reception area also small. Just like the location
Stayed 1 night in Mar 2019

6/10 Okay

T H

Liked: Cleanliness, staff & service
Grand United
The Grand United 21 Chinatown is a good basic hotel. Breakfast is served on the roof with good views
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
On arriving at this property they had overbooked us & transfered us to their sister hotel which was a joke We sent a email direct to the hotel regarding our complaint & we got nowhere It was very clear to us as we were staying in China town & it was chinese new year we were given second preference Just a reminder that we booked & paid for this 6 months ago
Stayed 5 nights in Feb 2019

6/10 Okay

Pitt

Disliked: Property conditions & facilities, room comfort
Too small for family. But resoobsive to feedfack
Downtown 21st though newer than Chinatow, has smaller rooms and housekeeping not as good. On the whole the service is responsive and allowed me to relocate to Chinatown for 2nd and 3rd nights. But both are not extremely accessible as to go to the lift, one must carry his or own bags five steps up from entrance and the reception is on level three or four. So it is an extra stop before reaching your room. Generally it is not value for money for three to share a room as the extra person has to pay almost the same price of a separate room instead of a roller bed. That seems to be Yangon’s way of telling family to spilt into two or more rooms. Have the same problem at Best Western Chinatown which let me decided to give it a miss this time, not knowing the same for these two and Clover City Centre Plus as well.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2018

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always there for my business trip
Repeatedly back to this hotel ... I'm good with everything.
Stayed 3 nights in Aug 2018

8/10 Good

Crazy, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in city center
Clean comfortable rooms. Very friendly staff. Cheap in house restaurant.
Stayed 1 night in Jun 2018

8/10 Good

Tieo Jau

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for 2 nights
The pleasant experience starts from check in where you are offered welcome drinks! Check in (and out) processes were quick and fuss free. Location was not bad, 19th street is to the left while Junction City is to the right! Staff were very friendly and breakfast was comprehensive. Overall a great stay!

8/10 Good

T H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very good and clean but the Wifi was so weak that it was mostly useless. I like the Hotel but unless they can get a working internet I cannot stay there anymore.

6/10 Okay

Troy, Pattaya

Liked: Staff & service
Handy for chinatown
In the heart of downtown walking to food street only a few minutes with many restaurants and street food Shut to traffic after 8pm then it fills up fast Taxis easy to get and cheap Not close enough to walk to shwedagon pagoda but taxi at the hotel is waiting for 3000kyats ($3) Staff very nice and took up offer to an escorted visit to Bago and the reclining budda Also can walk to Sule Pagoda and a very nice park with impressive building all round
Stayed 4 nights in Mar 2018

8/10 Good

Ted, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in convenient location
I stayed here for 5 nights and it was a small but comfortable hotel, with a spacious room. My room was clean and comfortable, and the staff are very friendly and helpful. Also is located in a very convenient location, very near Chinatown. The rooftop breakfast area also provides good views of the city
Stayed 4 nights in Feb 2018

6/10 Okay

Niall, Kuala Lumpur

Okay hotel - but problem on arrival :(
When arrived at the hotel, we were told that it was overbooked and that they had arranged a room at another hotel which is 4 star. Normally, okay- but we specifically wanted this hotel as it was close our friends who were staying a block away. The hotel staff didnt seem to understand that we booked this one for a reason and didint want to change. Left the hotel to meet friends and planned to change to the new one after dinner. When got back, they hotel said that they had managed to find a room, so the problem was solved. A bit of stress for no good reason.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Reasonable hotel for the price
Good breakfast ! Close to the morning market and street food and drinks (the 19th Street Doentown).
Stayed 3 nights in Dec 2017

10/10 Excellent

Thin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great! We wish the water temperature in the shower was easier to adjust since it took us awhile to get the right water temperature. Overall, the service was great and we enjoyed our stay.
Stayed 5 nights in Nov 2017

6/10 Okay

B & B, Seattle

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice staff
This is a low budget hotel. The bathroom had an odor. The best part was the staff and the buffet breakfast.
Stayed 2 nights in Nov 2017

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Fabulous rooftop breakfast.
Enjoyed my stay here. Wonderful centrally located budget hotel. Welcoming and friendly staff. Room and bathroom were nice & clean. Comfortable bed & pillows. Tv had about 15 channels inc a US premium movies channel, US news, French tv. Fabulous rooftop breakfast. Eat indoors in air con or outdoors and enjoy the lovely views over Yangon. Great selection of food inc meat & veg & fruit and I loved the peanut butter and chocolate spreads. The hotel is only a few minutes walk from the bars/restaurants of 19th Street. Taxi from the airport cost 10,000 kyat. Get a ticket from official taxi staff as you exit the arrivals hall. The hotel is on a narrow one way street. Yangon traffic is terrible and I give the driver the option to drop me at the corner of Maha Bandoola Road and 21st Street and then I walk 40 meters to the hotel to avoid going around. Hotel arranged a lovely car & driver to take me back to the airport and he also charged 10,000 kyat. Wi-Fi worked quite well. Grand United 21st is a great little hotel and I look forward to going back in November.
Stayed 4 nights in Aug 2017

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Love how localise the hotel is situated, at the busy Chinatown district. It's within walking distance to the Yangon night market, Sule Pagoda and eatries. Staffs are friendly and helpful too! Especially thankful to Goung to have introduce, arrange and brought us around Yangon on his off day; he could have chose to rest after a 24hrs work shift, but he chose to assist us instead. Really thankful for that! And thanks to the staff from Chinatown branch to lead us to 21st downtown when the taxi driver us to the wrong place.
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
pleasant, clean room with an excellent services.
Stayed 3 nights in Jul 2017

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful friendly hotel Awesome rooftop breakfast
Wonderful good value budget hotel with friendly staff and an awesome rooftop breakfast. The room and bathroom were clean. Bed and pillows comfortable. Tv had about 18 channels, a few of which were western including a movies and news channel. Large free bottled water left for each guest. Coffee & tea making facilities with kettle and cups in the room which is a must for us. Wifi worked ok most of the time. Wonderful buffet breakfast on the rooftop with great views over Yangon. Sit inside in air con or outside. Big choice of foodstuffs. Vegetables, meats, fruit and even cakes. Eggs cooked to order. Peanut butter and chocolate spreads which was a nice surprise. Central location just a few minutes walk from the popular bars/restaurants of 19th Street. Hotel is situated on a narrow one way street. Sometimes best to ask the driver to drop you on the corner of Maha Bandula Road and 21st Street as it's just a short 40 metre walk to the hotel and saves a long detour in heavy traffic. At the airport change your money and get a taxi from the indoor taxi stand nearby. About 8000 to 9000 kyat. On the way back doormen called for a local taxi driver to take us back. Paid 10,000 kyat. Yangon traffic is very congested daytime and the airport journey can take up to an hour. We loved our stay at Grand United 21st Downtown and look forward to going back.
Stayed 4 nights in May 2017

8/10 Good

Riki, OR, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in downtown
Nice location in the center of Yangon Downtown. Room was clean enough and comforable for the price.Nice view from the roof top where restaurant is loctated.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel in a less than apealing location.
The staff was friendly but I was taken back when I'd arrived.The front entrance to the hotel was located in what seemed to be a back alley.The hotel was extremely hot and the room even with some upgrades was very aged.I ended up leaving right after checking in.The staff was nice but the hotel was very sketchy in appearance.

6/10 Okay

Jari, Espoo, Finland

Liked: Staff & service, property conditions & facilities
Room size is big enough to feel comfortable
The hotel staff in the reception clearly don't read those messages you might send when You are making Your booking. So if you have hopes regarding to Your room, You might want to send a separete email. But You should ask hotel reception and doormen to arrange You a taxi to the airport or bus station, because no need to hassle about if the driver understand where You are going. The location is nice near some local sight like Sule pagoda and more nice restaurants near the 19th street area You needduring your stay. There is a small travel agency in the street level right next the hotel entrance. Exellent for booking bus or airline tickets.

8/10 Good

Jade, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast with relax embience
Good staff service. bed comfy. clean room. Good breakfast.

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
My husband and I really enjoyed our stay. We arrived around 6 am and had no problem finding the hotel. They were happy to hold our bags and offered us breakfast (on the fabulous terrace). The room was very nice and clean. The location is great, very central. We would definitely stay here again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
It is located at 21st in dirty China Town. It was hard for us to find a nice restaurant nearby, but there were many local hawker's food stalls. The wifi was broken on 3rd floor and we routed to 4th floor, but wifi had poor connection. The breakfast on the roof was great.

8/10 Good

Phillip, Melbourne

Liked: Cleanliness, staff & service, room comfort
Well located hotel with super rooftop restaurant
Great place in downtown to begin exploring Yangon...................................

4/10 Poor

Richard, San Francisco, CA

Liked: Cleanliness
Disliked: Room comfort
Small Room with Overpowering A/C
I had a premium room on the 8th Floor with a view of Shwedagon Pagoda in the distance. I enjoyed the view, but the room was very small, with the king size bed (which was pushed up against the wall) taking up almost all the space. The biggest problem, however, was that, because of the small size of the room, the air conditioning unit mounted at ceiling level blew directly onto the bed. Even after setting the thermostat up to 25 degrees, cold air kept blowing on the bed all night. Very difficult to get comfortable!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price. Located in Chinatown in
Great value for the price. Located in Chinatown in the heart of the action. The staff are wonderful. They speak pretty good English. And the guys outside are terrific and helping you with your bags and getting to where you want to go. I would highly recommend this hotel for anyone who wants to be close to all the major attractions. Also The breakfast upstairs on the roof is excellent with a wonderful view. We very much enjoyed our stay.

6/10 Okay

Vverma, Jacksonville, Fl

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a 3 star hotel
This is definitely not a 3 star hotel. The room layout is awkward and taking shower makes the whole bathroom wet. We stayed for 1 night so was ok as a place to sleep. Will not recommend for a longer stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location in Chinatown
The hotel is located is great if you want to stay in Chinatown and 19th street. It's a budget hotel, so don't expect much - you get what you pay for - it's convenient and clean, but not much else. It's a little tough to get to the hotel due to it is in the southern part of the city so traffic can be bad during rush hours. I didn't like that the bathroom shower drain was located next to the toilet so when you showered, the whole bathroom floor got wet. Nice rooftop dining for breakfast but not much selection - just the basics, but that was fine for us. Hotel lobby is on the 4th floor, so that was a little weird.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

8/10 Good

dan, c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busy downtown location - perfect for street food
This is the action part of town with night markets on the hotel doorstep. The hotel is clean, comfy and the staff are eager to help. For example I had to leave at 6:15am and breakfast starts at 6:30am - no problem I was told just go at 6am and help yourself to what is available. Toast and coffee and off to the airport without hassle.

8/10 Good

Sebastian, INDIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD HOSPITALITY
IT WAS NICE STAY.ROOMS ARE BIT SMALL

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel.
employees very friendly and eager to assist. nice location near night food markets but the restaurant on the top floor was also delicious with an awesome view. Nice cool air con in a very pleasant room. Not the biggest room but good value for the price and very clean and comfortable. Yangoon is not an easily "walkable' city but this hotel was close to some nice tourist attractions. will definitely stay here again.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and friendly staff
At first sight it is much, but the smile of the porter and the elevator make you feel more comfortable. It's a 9 store building and the elevator is a big help for your luggage and legs.

6/10 Okay

Jimmy Lim , Sungapore

Convenient
Like the hotel but surroundings look dirty. Has wifi and that is good.

4/10 Poor

JACQUELINE, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Vacation
I was shocked that the hotel looks run down. The room is very cramp and the place is very old. Also surprise that they charge for mineral water which other hotel offered for free. Thankfully I only use it to freshen up before I leave for the airport as it doesn't look very appealing to stay.

8/10 Good

Agata, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Hotel staff is very friendly and helpful. Room very clean and much nicer than entrance which actually put me off at the begging. Reception is on the upper floor which is a bit strange, not important thought. Entrance could be a bit more inviting. It was comfortable for us and suited our needs. Close to market and cafes on the 19th street. Roof top is very please to to chill out in the evenings and drinks are actually not so expensive.