Thank you so much for the detailed review. We have since painted our hotel and are digging deep in renovations. We are hoping to pull ourselves out of the "old" look. We apologize for the lack of soaps. I am sorry about this oversight. We have spoken to hotels.com on several occasions and they have not been very helpful. Unfortunately we cannot control who hosts our reservation availability as they all fall under the two most popular OTAs.

Thanks Rachael for the review.

Thank you!

Thanks

Thanks

Thanks for the reply. We appreciate you taking the time to review.

We have taken care of these issues. Thank you for bringing them to our attention we appreciate all the help from our guests. We will pay closer attention to these issues and apologies.

Thanks for taking the time to review. We appreciate it.

Thank you for the review. We really appreciate it.

Thanks for the review, we really appreciate it. We are so glad you enjoyed your stay.

Thank you so much for the review.

We are a high sierra desert town. :) Glad you could enjoy the nice view......

Thanks

Thanks for the review. We are sorry about the do not disturb sign and the oversight on the towels.

Thank you so much!

We are sorry, we have no idea who you are or where you stayed but we have wifi as we have houses with smart tvs that require it and are used frequently. If you called the office I am sure we let you know the information required to access the wifi, it is available in each room.

Thanks for the review. We are glad you enjoyed the stay and can't wait until the lake is returned.

We try our best to let people keep their rooms even if they arrive after the final check-in hour. We are always welcome to leave an envelope for people so they do not get locked out of their room. We are sorry you were not happy with the temperature, we would of been more than happy to accommodate this request. You checked out 2hrs after check-out demanding we do not pay you for the late late check out. Our late check-out is 12 being that 11am is check-out. We didn't charge you for that. However, anyone that checks-out after 12 is charged for another night. That is policy. You wanted to check out after 12 because you wanted to go on a 2hr boat ride and one of your party members didn't want to go on the trip, which you told us you knew for 2 weeks. That should have been planned for, knowing you would have to pay to occupy the room longer, that is standard at any hotel. We had no idea of the circumstances of your guests at that time. I'm glad the cleaning crew was nice, however, just as at any hotel they do not have authorization to credit an account. We spoke with the cleaning crew and they did not say this, only mentioned asking the front desk of the possibility. We are sorry you didn't like your stay and we tried to accommodate you the best we could.

Hi Carol, We took a look at the whole door and it is a built in frame of a cement building. The hinges are inside that frame, a quick tightening of the screws gets the door closed. It did close you just have to lift up a little, we let you know and you stated it was not a problem, we are sorry it was an inconvenience to you. We really do try to make sure the stay is %100 satisfactory. We hope you try us again and we can offer you a much better stay.

We're sorry about the tv. We would of been more than happy to help you figure out how to watch it. We made trips down there for some other guests who accidentally got the channel on cable instead of satellite. We will look into how to incorporate body soap, however it is not a normally requested item here. We are glad you enjoyed your stay with us.

There weren't any rooms available as we are accommodating workers for the dam project here in town.. We already discussed that with you prior and had sent an email as well discussing the overbooking.

We are glad you enjoyed your stay. We are currently trying to upgrade our look a little to get out of "ancient" territory, by adding smart tv and smart device capable options. If the kids have any other ideas on what they would like to see in the hotel, feel free to reach out to us via phone or email and we look forward to seeing you again.

Thanks for the review.

We're sorry you feel that way. The moment you expressed that the door was caught a little we offered you a suite with a king bed and a soaker tub but you turned it down saying the door closed and you were going to stay in that room. To now ask after the fact for a reimbursement when you were offered a much bigger room immediately is not fair to any hotel looking to accommodate their guest, especially when you never made any effort at check out to express your discomfort. We hope in the future you give your hotel accommodation time to fix any issues while you are still a guest to them.

We are sorry to hear you didn't like your stay. However, reviewing anonymously with a poor score does not let us know what we did or didn't do to make your stay unpleasant. We only wish to make our guests happy though we know realistically we won't be able to do that 100% of the time. If you could reach out to us with some criticisms and which room you stayed in, we would be very grateful for you assistance in helping future guests enjoy their stay. Thank you.

We are so glad you enjoyed your stay and we would love to have you stay again.

Thanks for the review.