Exterior

Reviews of Howard Johnson by Wyndham Winnipeg West

3 out of 5
Howard Johnson by Wyndham Winnipeg West
3740 Portage Ave, Winnipeg, MB

Reviews

8.0

Very good

Rating 10 - Excellent. 384 out of 1000 reviews" "
Rating 8 - Good. 360 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 78 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
This place was my home off and on for five months when my mom was battling cancer. The staff made it feel like home, they treat you so good! My last stay was Sunday the 27th of April. The day I lost my mom. I liked it because it was near a shopping area, you could walk safely, and it was near by food also, it was also close to what’s called the Perimeter Highway, a road the circles the city and can get you anywhere fairly quick! Thanks to everyone there.
Stayed 3 nights in Apr 2024

10/10 Excellent

HARMANDEEP

Liked: Cleanliness, staff & service, property conditions & facilities
Its good
Stayed 1 night in Apr 2024

10/10 Excellent

Gloria

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very quiet and comfortable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jonny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Minoo

Travelled with family, Business traveller
My room size was good. The breakfast was starting at 7:00, it is not a bad idea to start it at 6:30 as some gust workers need to start early at work. There was not air exhaust from the washroom and humid air was stagnating in there after the shower or using the washroom. The exhaust air in the hallway was poor too. Their debit machine at the check in desk was not working properly sometimes.
Stayed 5 nights in Apr 2024

10/10 Excellent

Alice

space, prompt service
Stayed 1 night in Apr 2024
Response from Simran , Front office Manager on 25 Apr 2024
Hi Alice , We are thrilled that you found the space comfortable and appreciated our prompt service during your stay! Providing spacious and comfortable accommodations, along with efficient and attentive service, is a top priority for us. It's wonderful to hear that we met your expectations in these areas.Your kind words about our staff member are greatly appreciated. We take pride in our team's dedication to ensuring a pleasant and hassle-free experience for all our guests. Rest assured, we will pass along your positive feedback to recognize their exceptional service. If you have any other feedback or requests for your next visit, please feel free to reach out to us directly. We look forward to hosting you again and providing another enjoyable stay. Thank you for choosing us for your accommodations!

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and pleasing. Problem with TV was immediately looked after. Breakfast was delicious.
Stayed 1 night in Apr 2024
Response from Simran , Front office Manager on 25 Apr 2024
Hi Gayle, We are delighted to hear that our staff provided you with helpful and pleasing service during your stay. It's our priority to ensure that all our guests have a comfortable and enjoyable experience. We apologize for any inconvenience caused by the TV issue, but we're glad that it was promptly addressed to your satisfaction.Additionally, we're pleased to hear that you enjoyed our delicious breakfast offerings. Your positive feedback encourages us to continue providing excellent service and amenities to all our guests. If there's anything else we can assist you with or if you have further feedback to share, please feel free to reach out. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

4/10 Poor

Laura & Maggie

Disliked: Cleanliness, property conditions & facilities
No elevator, stairs uneven and tripping hazard. Asked for damage depoist not listed at booking.
Stayed 1 night in Apr 2024
Response from Simran , Front office Manager on 25 Apr 2024
Hi Laura & Maggie,We apologize for any inconvenience caused by the lack of an elevator and the condition of the stairs during your stay. Ensuring the safety and comfort of our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard. Your feedback about the stairs being uneven is concerning, and we will address this promptly to mitigate any potential tripping hazards.Regarding the issue with the damage deposit, we apologize for any confusion or oversight in our booking process. We strive to provide transparent and accurate information to all our guests prior to their stay. We will review our booking procedures to ensure that all pertinent information, including details about any required deposits, is clearly communicated to guests at the time of booking.If you have any further concerns or if there's anything else we can do to improve your experience, please don't hesitate to reach out to our management team directly. We appreciate your feedback as it helps us enhance our services and facilities for future guests. Thank you for staying with us, and we hope to have the opportunity to welcome you back under more favorable circumstances.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful breakfast, very welcoming staff. The property is a bit older, and the room had a lingering cigarette smoke scent but otherwise it was clean
Stayed 1 night in Apr 2024
Response from Simran , Front office Manager on 25 Apr 2024
Hi Rachel, We're thrilled to hear that you enjoyed our wonderful breakfast and experienced welcoming service from our staff during your stay. Your satisfaction is our priority, and we appreciate your feedback.Regarding the cigarette smoke scent in the room, we apologize for any inconvenience this may have caused. We strive to provide clean and comfortable accommodations for all our guests, and we regret that this aspect fell short of expectations. We will address this issue promptly to ensure that it does not recur in the future.Thank you for choosing to stay with us and for taking the time to share your experience. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even better stay in the future. If there's anything else we can assist you with, please feel free to reach out.

10/10 Excellent

Varsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Simran , Front office Manager on 25 Apr 2024
Hi Varsha, We're delighted to hear that you had a wonderful experience during your stay! Thank you for sharing your positive feedback with us. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again in the future. Safe travels!

10/10 Excellent

Leslie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, easy check in.
Stayed 1 night in Apr 2024
Response from Simran , Front office Manager on 25 Apr 2024
Hi Leslie,We're glad to hear that our location and check-in process met your expectations! If there's anything else we can do to enhance your experience for future visits, please don't hesitate to reach out. We appreciate your feedback and hope to welcome you back again soon. Thank you for choosing us for your stay!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service
Property is older and starting to show its age but overall woyld stay again
Stayed 1 night in Apr 2024
Response from Simran , Front office Manager on 15 Apr 2024
Hi Mike,Thank you for your feedback and for considering another stay with us! We appreciate your understanding about the age of our property. We're continuously working to maintain and improve our facilities to ensure a comfortable experience for our guests.If there's anything specific you would like us to address or improve before your next visit, please feel free to share your suggestions. We value your input and look forward to welcoming you back for another enjoyable stay. Thank you for choosing our property!

8/10 Good

Timothy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Simran , Front office Manager on 15 Apr 2024
Hi Timothy, Thank you for your feedback and for choosing to stay with us! We're glad you had a positive experience overall. If there's anything specific we can do to improve and earn a perfect score next time, please don't hesitate to reach out. We value your feedback and hope to welcome you back for an even better stay in the future! Thank you again for staying with us.

8/10 Good

Kristeen

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty hotel comfortable and good continental breakfast!! I’m impressed
Stayed 1 night in Apr 2024
Response from Simran , Front office Manager on 15 Apr 2024
Hi Kristeen, We're delighted to hear that you enjoyed your stay with us! Thank you for your kind words about our hotel and the breakfast. We strive to provide a comfortable and pleasant experience for all our guests, and we're thrilled that we could impress you.If there's anything else we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back for another enjoyable visit! Thank you for choosing our hotel.

10/10 Excellent

Alana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay, all the staff were very welcoming and friendly. Breakfast was great and there were lots of places behind the hotel in the neighbourhood to take my dog for a walk.
Stayed 1 night in Apr 2024
Response from Simran , Front office Manager on 10 Apr 2024
Hi Alana, Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you had a happy and enjoyable experience.It's fantastic to know that you found our staff to be welcoming and friendly. Providing exceptional service is a top priority for us, and we're delighted that our team made you feel welcome throughout your stay.We're also pleased that you enjoyed our breakfast offerings. It's great to hear that you appreciated the variety and quality of the breakfast options provided.Additionally, we're glad that our location was convenient for walking your dog and exploring the neighborhood. We understand the importance of pet-friendly amenities for our guests, and we're delighted that you and your furry friend had a pleasant experience.Thank you once again for choosing to stay with us. We look forward to welcoming you and your dog back for another wonderful stay in the future.

6/10 Okay

Kenneth

Travelled with partner
Liked: Property conditions & facilities
The breakfast menu in the room did NOT exist in reality. The breakfast was adequate but overcooked.
Stayed 2 nights in Apr 2024
Response from Simran , Front office Manager on 10 Apr 2024
Hi Kenneth, Thank you for sharing your feedback about your recent stay with us. We appreciate your comments regarding the breakfast experience.We apologize for any confusion regarding the breakfast menu in your room. We strive to ensure that all information provided to our guests is accurate and up-to-date. We will review our processes to ensure that this issue does not occur in the future.Additionally, we apologize if the breakfast was overcooked. Our goal is to provide delicious and satisfying meals for our guests, and we regret that we did not meet your expectations on this occasion.Your feedback is valuable to us as we continuously work to improve our services. We hope to have the opportunity to welcome you back and provide you with a better experience during your next visit.Thank you for choosing to stay with us.

10/10 Excellent

Dalton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay and great customer service just would be nice if guests had first grab at parking instead of bar guests but other than that stay was good.
Stayed 2 nights in Mar 2024
Response from Simran , Front office Manager on 3 Apr 2024
Hi Dalton, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an awesome stay and received great customer service during your visit.We appreciate your suggestion regarding parking priority for hotel guests. Your feedback is valuable to us as we continuously strive to enhance the guest experience. We'll certainly take your suggestion into consideration as we review our parking policies to ensure fairness and convenience for all guests.We're pleased to hear that, aside from this minor inconvenience, your stay was enjoyable overall. If there's anything else we can do to make your future stays even better, please don't hesitate to let us know.Thank you for choosing to stay with us, and we look forward to welcoming you back for another great experience in the future!

4/10 Poor

Dawn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like how the ground floor rooms were not attached to the main hotel, had to walk outside to access the lounge and complementary breakfast. Our room wasn’t up to par with cleanliness either with hair in the tub and floors.
Stayed 1 night in Mar 2024
Response from Simran , Front office Manager on 3 Apr 2024
Hi Dawn, Thank you for sharing your feedback with us. We're truly sorry to hear about the issues you experienced during your stay, particularly with the cleanliness of your room and the inconvenience of accessing the lounge and complimentary breakfast from the ground floor rooms.Please accept our sincerest apologies for falling short of your expectations. We take cleanliness and guest comfort very seriously, and it's disappointing to learn that we missed the mark during your visit. Rest assured, we will address the issues you've raised with our housekeeping team to ensure that similar incidents do not occur in the future.Regarding the layout of our ground floor rooms, we understand your concerns and apologize for any inconvenience caused. We will review our room assignments and accessibility to amenities to see how we can improve the overall guest experience for our ground floor guests.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. If there's anything else we can do to make things right or if you have any further concerns, please don't hesitate to reach out to us directly. We would welcome the opportunity to discuss your experience further and regain your trust.Thank you for choosing to stay with us, and we hope to have the chance to welcome you back for a much-improved stay in the future.

10/10 Excellent

Simrat

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced and well maintained
Stayed 1 night in Mar 2024
Response from Simran , Front office Manager on 3 Apr 2024
Hi Simrat, Thank you for your kind words and for sharing your experience with us. We're delighted to hear that you found our hotel to be reasonably priced and well-maintained.Providing excellent value and a comfortable environment for our guests is always our goal, and we're thrilled that we could meet your expectations during your stay. Your satisfaction is our top priority, and we're pleased to have earned your positive feedback.We value your input and are always looking for ways to better serve our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Good breakfast which is free with stay. Easy to head out of the city in the morning to head west on the #1.
Stayed 1 night in Mar 2024
Response from Simran , Front office Manager on 3 Apr 2024
Hi Kevin, Thank you for sharing your experience with us. We're glad to hear that you had a good stay and enjoyed our complimentary breakfast.It's great to know that our location made it easy for you to head out of the city in the morning. We aim to provide convenience and comfort to our guests, and we're pleased that we could meet your needs during your time with us.We appreciate your feedback and look forward to welcoming you back on your next trip.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent free breakfast delicious. A little noisy through the night in parking lot
Stayed 1 night in Mar 2024
Response from Simran , Front office Manager on 3 Apr 2024
Hi Tracey, Thank you for sharing your feedback with us. We're thrilled to hear that you had an excellent experience with our staff and enjoyed our delicious complimentary breakfast.We apologize for any inconvenience caused by noise disturbances in the parking lot during the night. Ensuring a peaceful and comfortable stay for all our guests is important to us, and we'll do our best to address this issue to minimize disturbances in the future.Your satisfaction is our priority, and we appreciate your understanding and patience. If there's anything else we can do to improve your future stays or if you have any further feedback to share, please feel free to reach out to us.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience.

2/10 Terrible

Allison

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I would genuinely not stay here if my life depended on it. The woman at the front desk was great and helpful, the room (in an out building, not in the main hotel) smelt violently of heavy smoke and perfume, was left dirty and did not feel safe. We were in a room that was not attached to the main building and felt like there would have been limited security and safety. Doors had scuff marks as if they’d been kicked in and I did not see security cameras.
Stayed 3 nights in Mar 2024
Response from Simran , Front office Manager on 26 Mar 2024
Hi Allison, We appreciate you taking the time to share your feedback with us, although we're deeply disappointed to learn about your recent experience at our hotel. Please accept our sincerest apologies for the inconvenience and discomfort you experienced during your stay.Your safety and satisfaction are our top priorities, and we regret that the room you were allocated did not meet our usual standards of cleanliness and comfort. We understand how concerning it must have been to encounter strong odors and a lack of cleanliness in the room, and we apologize for any discomfort this caused you. Rest assured, we will address these issues with our housekeeping team to ensure they are promptly resolved.Your feedback regarding the security and safety of the outbuilding rooms is concerning, and we take your comments seriously. We will review our security measures and consider ways to enhance safety in these areas to provide peace of mind for our guests.We're glad to hear that the woman at the front desk was helpful, and we'll be sure to pass along your kind words to her. However, we regret that this positive interaction was overshadowed by the issues you encountered with your room.We understand your decision not to stay with us again, and we apologize for any disappointment this may have caused. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to us directly.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Ken

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the ability to just wak into my room as i had a knee replacement and stayed here for the night. Seems quiet and clean.
Stayed 1 night in Mar 2024
Response from Simran , Front office Manager on 26 Mar 2024
Hi Ken,Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that you enjoyed the convenience of being able to walk directly into your room, especially considering your recent knee replacement surgery.It's wonderful to know that you found the environment quiet and clean, providing you with the comfort and relaxation you needed during your stay. Ensuring a peaceful and hygienic atmosphere for our guests is a top priority for us.If there's anything else we can do to accommodate your needs or enhance your experience further, please don't hesitate to let us know. We're here to assist you in any way we can.We appreciate your patronage and hope to have the opportunity to welcome you back for another pleasant stay in the future. If there's anything specific you'd like for your next visit, please feel free to inform us, and we'll do our best to accommodate your requests.

4/10 Poor

Tania

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Simran , Front office Manager on 26 Mar 2024
Hi Tania, Thank you for sharing your feedback with us, although we're disappointed to hear that your recent experience fell short of expectations.We sincerely apologize for any aspects of your stay that did not meet your standards. Your satisfaction is important to us, and we take all feedback seriously as we continuously strive to improve.If there are specific areas where we could have improved or if you have any further comments you'd like to share, please don't hesitate to reach out to us directly. Your input is valuable to us as we work to enhance our services and accommodations for all our guests.We appreciate your patronage and hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Last minute stay and was ose by. Nice n cozy.
Stayed 1 night in Mar 2024
Response from Simran , Front office Manager on 26 Mar 2024
Hi Calvin, Thank you for choosing to stay with us and for taking the time to leave a positive review! We're thrilled to hear that you had a pleasant experience during your last-minute stay at our hotel.It's wonderful to know that our location was convenient for you and that you found our accommodations nice and cozy. Providing a comfortable and welcoming environment for our guests is always our goal.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We're here to ensure that you have a relaxing and comfortable experience every time you stay with us.We appreciate your patronage and look forward to welcoming you back for another excellent stay in the future.

4/10 Poor

Edward

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very noisy room, we were in a street side room. Traffic all night, was like it was coming through the room, good thing for being on 2nd floor. Wouldn't recommend to anyone, will never come back here...
Stayed 1 night in Mar 2024
Response from Simran , Front office Manager on 13 Mar 2024
Hi Edward, Thank you for sharing your feedback with us, although we're disappointed to hear about your experience. We sincerely apologize for the inconvenience and discomfort caused by the noise disturbances during your stay.Your comfort and satisfaction are important to us, and we regret that the street-side room location resulted in excessive traffic noise that affected your rest. Please know that we take guest feedback seriously, and we will review your concerns with our team to identify measures to minimize noise disturbances in street-side rooms in the future.We understand your decision not to recommend our hotel to others or return for future stays, and we apologize for any disappointment this may have caused. We hope that you will consider giving us another chance in the future to provide you with a more enjoyable experience.If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to us directly.Thank you for your feedback, and we wish you all the best in your future travels.

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. It was clean and quiet. I truly appreciate that accommodations come with breakfast, which is so helpful when you have a busy schedule. Breakfast tastes great with 3/4 choices to choose from. Several different dining options: done in, room service or lobby. It's conveniently located near a Walmart, Sobeys, strip mall (unicity). Bus stop is right outside front doors Customer service was great! Very friendly and approachable. The only concern that I would advise is that there are only 2 levels and no elevators, only stairs. However, I did have help with my luggage. Keep in mind this is an Express Hotel so it doesn't come will all the bells and whistles that other hotels will have. However, I highly recommend.
Stayed 7 nights in Feb 2024
Response from Simran , Front office Manager on 13 Mar 2024
Hi Nadine, Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay and that our accommodations met your expectations.We're delighted to hear that you found our hotel to be clean and quiet, and that you appreciated the convenience of our complimentary breakfast options. It's great to know that you found our breakfast tasty and enjoyed the variety of choices available. We're also glad that you found our dining options convenient and that our location near various amenities suited your needs.Your kind words about our customer service mean a lot to us, and we're pleased to hear that our team was friendly and approachable. We're always here to assist our guests in any way we can.We appreciate your understanding regarding the lack of elevators in our hotel, and we're glad that you received assistance with your luggage. Your comfort and convenience are important to us, and we'll continue to do our best to provide assistance where needed.Thank you for your recommendation, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff great meals and generous vlts
Stayed 1 night in Feb 2024
Response from Simran , Front office Manager on 27 Feb 2024
Hi Ron, Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay with us.It's fantastic to know that our staff provided excellent service, and that you enjoyed the meals at our restaurant. We're also pleased that you found our VLTS (Video Lottery Terminals) to be generous and enjoyable.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We're here to help and ensure that you have a wonderful experience with us every time you stay.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon.

10/10 Excellent

Irving

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Simran , Front office Manager on 27 Feb 2024
Hi Irving, Thank you for your perfect rating of 5/5! We're thrilled to hear that you had a fantastic experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we could meet your expectations and provide you with a memorable stay.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We're here to help and ensure that you have a wonderful experience with us every time you stay.Thank you for choosing to stay with us, and we can't wait to welcome you back again soon.

6/10 Okay

Mackenzie

Travelled with group
Disliked: Cleanliness
The room had minor cleanliness issues (floor’s weren’t swept, recycling hadn’t been emptied), we were short a towel, had trouble at check-in, neighbouring rooms were fairly loud most of the night, but privacy is great, breakfast was good, really like the bar.
Stayed 2 nights in Feb 2024
Response from Simran , Front office Manager on 27 Feb 2024
Hi Machenzie, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay and regret that we did not meet your expectations.Your comments regarding the cleanliness of the room, the shortage of towels, and the noise from neighboring rooms are concerning, and we apologize for any inconvenience this may have caused you. Please rest assured that we take cleanliness and guest comfort seriously, and we will address these issues with our housekeeping and front desk teams to prevent recurrence in the future.We're glad to hear that you appreciated the privacy of your room and enjoyed our breakfast and bar offerings. However, we understand that these positives may have been overshadowed by the challenges you faced.If there's anything else we can do to make amends for the shortcomings you experienced or if there's anything specific we can do to improve your next stay, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we want to ensure that you have a pleasant experience with us.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

2/10 Terrible

Corey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Simran , Front office Manager on 27 Feb 2024
Hi Corey, Thank you for sharing your feedback with us, although we're disappointed to hear that your experience fell short of expectations, resulting in a 1/5 rating.Your satisfaction is incredibly important to us, and we sincerely apologize for any aspects of your stay that did not meet your standards. We value your feedback and would greatly appreciate more details regarding your concerns so that we can address them promptly and make necessary improvements.Please don't hesitate to reach out to us directly to discuss your experience further or to provide any additional feedback you may have. We are committed to ensuring that all our guests have a positive experience, and we would welcome the opportunity to make things right for you.Thank you for choosing to stay with us, and we hope to have the chance to regain your trust and welcome you back for a much-improved experience in the future.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Simran , Front office Manager on 27 Feb 2024
Hi Carol, Thank you for your perfect rating of 4/5! We're thrilled to hear that you had a fantastic experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we could meet your expectations and provide you with a memorable stay.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We're here to help and ensure that you have a wonderful experience with us every time you stay.Thank you for choosing to stay with us, and we can't wait to welcome you back again soon.

8/10 Good

Jaswinder

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 3 nights in Feb 2024
Response from Simran , Front office Manager on 27 Feb 2024
Hi Jaswinder, Thank you for your perfect rating of 4/5! We're thrilled to hear that you had a fantastic experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we could meet your expectations and provide you with a memorable stay.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We're here to help and ensure that you have a wonderful experience with us every time you stay.Thank you for choosing to stay with us, and we can't wait to welcome you back again soon.

10/10 Excellent

Della

Stayed 2 nights in Feb 2024
Response from Simran , Front office Manager on 26 Mar 2024
Hi Della, Thank you for taking the time to leave us a perfect rating! We are delighted to hear that you had an excellent experience during your stay at our hotel.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. If there's anything specific that made your stay exceptional or if you have any feedback you'd like to share with us, please don't hesitate to let us know.We truly appreciate your support and recommendation, and we look forward to welcoming you back for another outstanding stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us.Thank you once again for choosing to stay with us, and we can't wait to see you again soon!

8/10 Good

Barclay

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice and quiet. Close to shopping as well
Stayed 1 night in Feb 2024
Response from Simran , Front office Manager on 15 Feb 2024
Hi Barclay, Thank you for your feedback! We're delighted to hear that you had a pleasant and quiet stay with us.We're glad that our location provided convenient access to shopping areas for you.If there's anything else we can do to make your future stays even more enjoyable, please feel free to let us know.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon.

8/10 Good

Trish

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent and the breakfast that is included was also excellent. It's not a 5 star hotel and things weren't perfect in the room, but I had no real complaints. Would stay there again.
Stayed 1 night in Jan 2024
Response from Simran , Front office Manager on 8 Feb 2024
Hi Trish, Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience during your stay with us.It's fantastic to know that you found our staff to be excellent and enjoyed the breakfast included with your stay. Providing exceptional service and delicious meals is important to us, and we're pleased that we could meet your expectations in these areas.We understand that we may not be a 5-star hotel, but we're glad to hear that you had no real complaints about your room. Your comfort and satisfaction are important to us, and we're grateful for your understanding.We're thrilled to hear that you would choose to stay with us again, and we look forward to welcoming you back for another enjoyable stay.Thank you for choosing to stay with us, and we can't wait to see you again soon.

10/10 Excellent

Daranee, Winnipeg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with this hotel. The area isn't the greatest but that shouldn't stop anyone going. The hotel is old but has been modernized. It is clean, the staff are very friendly and they offer a free cooked breakfast.
Stayed 1 night in Feb 2024
Response from Simran , Front office Manager on 8 Feb 2024
Hi Daranee,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience during your stay with us.We understand that the surrounding area may not be ideal for some guests, but we're glad to hear that it didn't deter you from enjoying your stay. Your safety and comfort are important to us, and we're pleased to know that you found our hotel to be modernized, clean, and welcoming.It's fantastic to hear that you enjoyed our complimentary cooked breakfast and that our staff provided you with friendly service. Providing a positive guest experience is our top priority, and we're delighted that we could meet your expectations in this regard.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We're here to help.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the complimentary shampoo and conditioner - the only thing I would change, is to have these items a little lower in the shower - it is a little hard to reach when you’re a short person like me
Stayed 1 night in Feb 2024
Response from Simran , Front office Manager on 8 Feb 2024
Hi Jennifer, Thank you for your feedback! We're glad to hear that you love our complimentary shampoo and conditioner.We appreciate your suggestion about adjusting the placement of these items to make them more accessible, especially for guests of shorter stature. Your comfort and convenience are important to us, and we will certainly take your suggestion into consideration as we strive to enhance our guests' experience.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We're here to help.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Jan 2024
Response from Simran , Front office Manager on 8 Feb 2024
Hi Jennifer, Thank you so much for this amazing review! I am so glad to hear you enjoyed your time with us, we all hope you will return soon!

6/10 Okay

Marc

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Simran , Front office Manager on 8 Feb 2024
Hi Marc, Thank you for sharing your feedback with us. We appreciate your honesty and are sorry to hear that your experience did not meet your expectations.We take guest feedback seriously, and we would like to know more about your stay so we can address any concerns you may have had. Your satisfaction is important to us, and we want to ensure that we can make any necessary improvements to enhance your experience in the future.If you have any specific comments or suggestions for us, please feel free to share them. Your feedback helps us to continually improve our services for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a better experience in the future.

8/10 Good

Wynona

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked how nice the staff are during my stay. i loved the bright the room was beautiful design of the room and bath room and i cant say there was anything i disliked
Stayed 2 nights in Jan 2024
Response from Simran , Front office Manager on 8 Feb 2024
Hi Wynona, Thank you for your kind words and positive feedback! We're thrilled to hear that you had a wonderful experience during your stay with us.It's fantastic to know that you found our staff to be nice and welcoming. Providing excellent service is our priority, and we're delighted that our team made a positive impression on you.We're also pleased to hear that you enjoyed the design of your room and bathroom. Creating a comfortable and aesthetically pleasing environment for our guests is important to us, and we're glad that you appreciated the bright and beautiful design.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We're here to help.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon.

10/10 Excellent

Russel John

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jan 2024
Response from Simran , Front office Manager on 8 Feb 2024
Hi Russel, Thank you so much for this amazing review! I am so glad to hear you enjoyed your time with us, we all hope you will return soon!

10/10 Excellent

Devansh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay. Complimentary breakfasts, good services, indoor vendoor.
Stayed 2 nights in Jan 2024
Response from Simran , Front office Manager on 8 Feb 2024
Hi Devansh, Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing stay with us.It's fantastic to know that you enjoyed our complimentary breakfasts and found our services to be of high quality. Providing excellent service and amenities is our priority, and we're glad we could meet your expectations in this regard.We're also pleased to hear that you appreciated our indoor vending options. We strive to provide convenience and comfort to all our guests, and we're delighted that you found this to be a positive aspect of your stay.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Your satisfaction is our top priority, and we're always here to help.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon.

10/10 Excellent

Corey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Simran , Front office Manager on 8 Feb 2024
Hi Corey, Thank you so much for this amazing review! I am so glad to hear you enjoyed your time with us, we all hope you will return soon!

6/10 Okay

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Area not good
Hotel is ok, problem is the area. I tried to stay there and rest on my way to Calgary but parking a car fully loaded in such a messy area didn't felt safe. I ended up leaving and looking for a safer spot.
Stayed 1 night in Jan 2024
Response from Simran , Front office Manager on 8 Feb 2024
Hi Lilia, Thank you for sharing your experience with us. We're sorry to hear that you did not feel safe in the area surrounding our hotel.While we strive to provide a comfortable and secure environment within our property, we understand that factors outside of our control, such as the surrounding area, can impact our guests' experiences. Your safety and peace of mind are our utmost priorities, and we apologize for any inconvenience or discomfort you experienced during your stay.We appreciate your feedback and will take your comments into consideration as we continue to evaluate and improve our guest experience. If there are any specific measures you believe we could implement to enhance safety or if there's anything else we can do to assist you, please don't hesitate to let us know.Thank you for choosing to stay with us, and we apologize again for any inconvenience you experienced. We hope to have the opportunity to welcome you back for a more positive experience in the future.

4/10 Poor

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lots of sketchy people walking around the area. Didnt feel very safe in the room, felt like someone could've easily broken down the door in the middle of the night.
Stayed 1 night in Jan 2024
Response from Simran , Front office Manager on 8 Feb 2024
Hi John, Thank you for sharing your concerns with us. We take the safety and security of our guests very seriously, and we're sorry to hear that you felt uncomfortable during your stay.We understand that feeling safe and secure in your room is essential for a relaxing stay, and we apologize if you did not feel that way during your visit. We will review our security measures and take any necessary steps to address your concerns and ensure the safety of our guests.If there's anything specific that made you feel unsafe or if there are any additional security measures you would like us to implement, please don't hesitate to let us know. Your feedback is invaluable to us, and we want to ensure that you have a comfortable and secure experience with us.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fast and easy check-in. room was clean. bed were wonderful and comfortable. staff were friendly
Stayed 1 night in Jan 2024
Response from Simran , Front office Manager on 8 Feb 2024
Hi Mike, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience during your stay.It's great to know that you found our check-in process fast and easy and that your room was clean and comfortable. Providing a clean and comfortable environment is our priority, and we're glad we could meet your expectations in this regard.We're also pleased to hear that you found our beds wonderful and comfortable. We understand the importance of a good night's sleep, and we're happy that you were able to rest well during your stay.Your kind words about our friendly staff are much appreciated. We strive to provide excellent service to all our guests, and it's always rewarding to hear when we succeed in doing so.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon.

10/10 Excellent

Hedley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly to their customers
Stayed 4 nights in Jan 2024
Response from Simran , Front office Manager on 8 Feb 2024
Hi Hedley, Thank you so much for this amazing review! I am so glad to hear you enjoyed your time with us, we all hope you will return soon!

8/10 Good

Poornima

Liked: Staff & service, property conditions & facilities
It was a good stay overall
Stayed 1 night in Jan 2024
Response from Simran , Front office Manager on 8 Feb 2024
Hi Poornima, Thank you so much for this amazing review! I am so glad to hear you enjoyed your time with us, we all hope you will return soon!

6/10 Okay

Jonathon

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Simran , Front office Manager on 8 Feb 2024
Hi Jonathon, Thank you so much for this amazing review! I am so glad to hear you enjoyed your time with us, we all hope you will return soon!