All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Illia Baranov, Guest Services Team Lead on 4 May 2024
Hi Matthew!We are sorry that your stay with us didn't meet your expectations and would like you to know that we value every feedback. Please do not hesitate to let us know what could make your next stay with us better!Looking forward to hearing from you!
Response from Mukesh Kumar, Guest Services Supervisor on 3 May 2024
Hi Jordan,Thank you for your kind review! Please don't hesitate to share any feedback you have about your stay. Your input will help us make your next visit even better!
Response from Mukesh Kumar, Guest Services Supervisor on 3 May 2024
Hi Kevin,Thank you for your positive feedback! We're thrilled to hear that our hotel's proximity to the venue and our helpful and friendly staff contributed to a great experience for you. We're always here to assist you, and we look forward to welcoming you back for another enjoyable stay!
We loved the central location! The staff was incredibly helpful!
Cathleen
Stayed 2 nights in Apr 2024
Response from Puneet on 2 May 2024
Hi Cathleen! Thank you for your kind review! Please do not hesitate to let us know of any feedback you might have about your stay. This will help us make your next visit even better!
This is a great hotel, just a short walk from where the Jets play. Really easy to get to a game and not worry about parking. The room was spacious and I really like how environmentally conscious the hotel is. I would definitely stay here again.
Sara
Stayed 2 nights in Apr 2024
Response from Puneet on 2 May 2024
Hi Sara! Thank you for your nice review! We are looking forward to seeing you again soon.
Great hotel located in the heart of downtown Winnipeg. From the friendly staff to the in-room Nespresso machine, you’d be hard-pressed to find a better place to spend the night.
Richard
Stayed 1 night in Apr 2024
Response from Illia Baranov, Guest Services Team Lead on 1 May 2024
Hi Richard!Thank you for your kind words!Our staff (even our Nespresso machine) are glad to know that you enjoyed your stay with us.Looking forward to your next visit!
Response from Illia Baranov, Guest Services Team Lead on 1 May 2024
Hi Shawn!Thank you for your kind review!Please do not hesitate to let us know of any feedback you might have about your stay. This will help us make you next visit even better!
Best place to stay for a concert at Burton Cummings Theatre. Too bad about the city’s sketchy downtown
Randal
Stayed 1 night in Apr 2024
Response from Mukesh Kumar, Guest Services Supervisor on 28 Apr 2024
Dear Randal,Thank you for your positive feedback!We're delighted that you found our hotel to be the ideal choice for attending a concert at the Burton Cummings Theatre. Our convenient location ensures easy access to the city's entertainment hub.Rest assured, guest safety is our top priority, and we maintain a secure environment within our premises.We appreciate your kind words and look forward to hosting you again soon.
Great location to attend the Jet game. Rooms were comfortable and clean.
Joanne
Stayed 1 night in Apr 2024
Response from Kathrine - Guest Services Supervisor on 27 Apr 2024
Hi Joanne, I'm glad to hear you enjoyed your stay! It sounds like you had a fantastic time at the Jet game and found the accommodations to your liking. Clean and comfortable rooms can make all the difference in a trip. We look forward to welcome you back again!
4/10 Poor
Shayne
Travelled with family
27 Apr 2024
Liked: Cleanliness, staff & service, amenities
They jacked the price up on a Thursday because something was going on. No pool or hot tub. The riff raff out front of hotel is scary at night. Wife did not feel safe at all. Do you feel paying 300 a night with parking is a fair price ??
Shayne
Stayed 1 night in Apr 2024
Response from Mukesh Kumar, Guest services Supervisor on 27 Apr 2024
Dear Shayne,Thank you for your feedback.Regarding pricing, our rates are set to reflect our offerings and market demand. We'll review to ensure fairness.While we regret any inconvenience regarding facilities, we strive to offer alternative amenities.Guest safety is a priority; we take security seriously and continually monitor. We apologize for any discomfort. Additionally, please note that Winnipeg City offers safe walks for guests upon request, free of charge.We value your input and hope to exceed your expectations on your next visit.
Great location for business travelers. Sleek and modern decor.
Kathy
Stayed 1 night in Apr 2024
Response from Illia Baranov, Guest Services Team Lead on 23 Apr 2024
Hi Kathy!Thank you so much for staying with us and leaving such a nice review!We are always open to any feedback from our guests, so please do not hesitate to contact us to share your ideas - this will helps us make your next stay even better.Have a lovely day!
Great hotel! Upgrade to corner room isn’t worth the upgrade as the extra space is essentially a hallway to the main room.
Cherie
Stayed 1 night in Apr 2024
Response from Mukesh Kumar, Guest Services Supervisor on 20 Apr 2024
Thank you for recently staying at our hotel and for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay with us overall. However, we apologize if the upgrade to the corner room did not meet your expectations in terms of the extra space. Your comments are important to us, and we will consider them for future improvements. We appreciate your business and look forward to the opportunity to host you again for an even better stay.
Response from Illia Baranov, Guest Services Team Lead on 18 Apr 2024
Hi Sara!Thank you so much for your review!We are hoping that your next stay with us will be even better.Please do not hesitate to contact us if you have any feedback about our services.Have a lovely day!
10/10 Excellent
Sarah
13 Apr 2024
Sarah
Stayed 1 night in Apr 2024
Response from Illia Baranov, Guest Services Team Lead on 4 May 2024
Hi Sarah!Thank you for your wonderful review.We are looking forward to your next visit!
Thanks so much! We're thrilled you enjoyed the funky vibe and unique offerings. Our staff works hard to make sure your experience is top-notch, and we're glad you found the amenities up to par. Hope to see you again soon!
Overall nice place. Clean and modern, directly across street from arena. Tim Hortons and Browns and another restaurant on main level.
Nathan
Stayed 2 nights in Apr 2024
Response from Front desk agent on 13 Apr 2024
Thank you for your feedback! We're delighted to hear you found our place clean and modern. Being right across from the arena certainly has its perks, and we're glad you appreciated the convenience of having Tim Hortons, Browns, and another restaurant on the main level. We hope to welcome you back again soon!
10/10 Excellent
ellayna
13 Apr 2024
ellayna
Stayed 1 night in Mar 2024
Response from Illia Baranov, Guest Services Team Lead on 14 Apr 2024
Hi Ellayna!Thank you for your wonderful review!Looking forward to see you again!
Cute and convenient area to have a drink or play some games Nice big rooms and great staff Perfect place to stay if you are going to a Jets game
Judith
Stayed 2 nights in Mar 2024
Response from Kathrine - Guest Services Supervisor on 9 Apr 2024
Hi Judith, thank you for your positive review! We're glad to hear that you found our hotel to be both charming and accommodating. Our team takes pride in providing exceptional service and creating a welcoming environment for our guests. Should your plans bring you back to the area, we would be thrilled to host you again.
What a beautiful hotel. Baasit at the front desk was ultra friendly and fun, helped us out with all our silly questions. Would definitely stay again.
Heidi
Stayed 1 night in Apr 2024
Response from Illia Baranov, Guest Services Team Lead on 8 Apr 2024
Hi Heidi!Thank you so much for your kind words!Baasit will be thrilled to know that he was able to help you out and make your stay better.Come visit us again soon!
Very dirty feeling. Rugs in room were gross.
Dusty and stagnant air, too dark of colors and just all over unpleasant. We were very disappointed, won’t stay again.
Kimberly
Stayed 2 nights in Apr 2024
Response from Illia Baranov, Guest Services Team Lead on 6 Apr 2024
Hi Kimberly!We are very sorry that our rooms didn't meet your expectations in terms of design and cleanliness. Please rest assured that even if our rugs look a bit dark and fluffy - they (as well as the whole room) are properly vacuumed and cleaned before each guest!We value your feedback as it will help us make our services even better!Hoping to see you again soon!
4/10 Poor
Mathew
5 Apr 2024
Mathew
Stayed 1 night in Apr 2024
Response from Illia Baranov, Guest Services Team Lead on 26 Apr 2024
Hi Mathew!We are sorry that your stay with us didn't leave better impression on you.Please do not hesitate to contact us with any feedback you might have about your stay and our services!Looking forward to hearing from you.
6/10 Okay
Lindsey, Fort Frances
Travelled with family
4 Apr 2024
Disliked: Staff & service
Rooms are small for price. They didn’t have my additional night reservation on file so I ended up paying for a more expensive room in order to have a place to stay. I also paid for two nights parking and then couldn’t get out of the parkade. It seemed disorganized. Won’t stay again.
Lindsey
Stayed 1 night in Apr 2024
Response from Guests service agent on 4 Apr 2024
Thank you for sharing your feedback with us. We truly value your input as it helps us to continually improve our services.We apologize for any inconvenience you experienced during your recent stay. Your comments regarding the room size, reservation mishap, and parking issues have been duly noted, and we will be addressing them with our team to ensure such occurrences are minimized in the future.We understand your frustration, and we sincerely apologize for any inconvenience caused. It is always our goal to provide a seamless and comfortable experience for all our guests, and we regret that we fell short of your expectations on this occasion.We would love the opportunity to make things right. Please feel free to reach out to us directly if there's anything we can do to assist you further.
8/10 Good
Nicholas
4 Apr 2024
Nicholas
Stayed 1 night in Mar 2024
Response from Illia Baranov, Guest Services Team Lead on 24 Apr 2024
Hi Nicholas!Thank you for your review!Please do not hesitate to contact us if you have any feedback about your stay.We always strive to give better service to our guests!Hoping to see you again soon!
10/10 Excellent
Sandra
Travelled with partner
4 Apr 2024
Very close to Canada Life Centre, liked the bathroom layout, small room but very comfortable
Sandra
Stayed 1 night in Apr 2024
Response from Illia Baranov, Guest Services Team Lead on 4 Apr 2024
Hi Sandra!We are glad that you enjoyed your room despite it's petite size!Have a wonderful day!
Response from Illia Baranov, Guest Services Team Lead on 30 Mar 2024
Hi Evangeline!Thank you for your feedback!We are glad that you could enjoy your stay and feel comfortable with our parking options.Looking forward to see you again!
Very nice hotel, quiet and clean and very comfortable
Tyson
Stayed 1 night in Mar 2024
Response from Illia Baranov, Guest Services Team Lead on 29 Mar 2024
Hi Tyson!Thank you for your review!We are excited that your stay with us was worthy of 5 stars!
10/10 Excellent
Warren
Travelled with partner, Travelled with group
27 Mar 2024
Superb location to take in a Jets game. Modern hotel, all awesome
Warren
Stayed 1 night in Mar 2024
Response from Illia Baranov, Guest Services Team Lead on 27 Mar 2024
Hi Warren!Thank you for your wonderful words!We are grateful that you chose to stay with us for your special even night and we could meet your expectations!
The hotel was newer so very clean and the staff was friendly with check in. However, we didn’t like the fact that there were no dining options for early morning breakfast. Had to go elsewhere to get a meal!
Dawn
Stayed 1 night in Mar 2024
Response from Front desk Agent on 29 Mar 2024
Thank you for your feedback. We will be addressing your concerns.
10/10 Excellent
Jennifer
26 Mar 2024
Liked: Cleanliness
Jennifer
Stayed 1 night in Mar 2024
Response from Illia Baranov, Guest Services Team Lead on 27 Mar 2024
Hi Jennifer!Thank you for your review!We are always happy when our customers enjoy their time with us!
Response from Illia Baranov, Guest Services Team Lead on 27 Mar 2024
Hi Michael!Thank you for your kind review!We are thrilled that you enjoyed your stay with us and hope to see you again soon!
10/10 Excellent
Kathryn
19 Mar 2024
Kathryn
Stayed 1 night in Mar 2024
Response from Illia Baranov, Guest Services Team Lead on 8 Apr 2024
Hi Kathryn!Thank you for staying with us and your kind review!Hoping to see you again soon!
8/10 Good
Aaron, Fort Frances
Travelled with family
18 Mar 2024
Liked: Cleanliness, staff & service
Great place to stay as always ideal for hockey games in Wpg. Would have been a higher rating but construction on access to car port. I know that upkeep needs to be done but walking in the cold to your vehicle is never fun lol.
Aaron
Stayed 2 nights in Mar 2024
Response from Puneet - Guest Services Agent on 18 Mar 2024
Hi Aaron, Thank you for staying with us. We appreciate the feedback a lot. We are sorry for the inconvenience. The skywalk was closed till 6 am after that it was open for guests. We hope you will be more happy to stay with us next time.
Would never stay here again, overpriced, beds uncomfortably, so loud at night from all the sirens and people yelling. I was in the 18th floor and can still hear people from outside the hotel yelling all night. Staff super unfriendly
Justin
Stayed 2 nights in Mar 2024
Response from Illia Baranov, Guest Services Team Lead on 13 Mar 2024
Hi Justin!We are very sorry about any inconvenience you had to endure during your stay with us!As previously mentioned, we are actively testing out new noise-cancelling machines and hoping to introduce them to every room soon. For now, we offer complimentary ear plugs in every room.Our staff is always caring about your experience and doing everything they can to make it even better. Hope to see you again soon!
Response from Illia Baranov, Guest Services Team Lead on 13 Mar 2024
Hi Doug!Thank you so much for your review!Looking forward to see you again.
2/10 Terrible
Christine
11 Mar 2024
Christine
Stayed 1 night in Jan 2024
Response from Illia Baranov, Guest Services Team Lead on 13 Mar 2024
Hi Christine!Thank you so much for your review!We value every feedback that we get because it helps us get even better.Please do not hesitate to share your thoughts and feelings to us about your stay.Looking forward to see you again!