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Reviews of Days Inn by Wyndham Windsor Locks / Bradley Intl Airport

2.5 out of 5
Days Inn by Wyndham Windsor Locks / Bradley Intl Airport
185 Ella Grasso Turnpike, Windsor Locks, CT

Reviews

6.4
Rating 10 - Excellent. 303 out of 1213 reviews" "
Rating 8 - Good. 269 out of 1213 reviews" "
Rating 6 - Okay. 223 out of 1213 reviews" "
Rating 4 - Poor. 191 out of 1213 reviews" "
Rating 2 - Terrible. 227 out of 1213 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Cathy

Business traveller
Bad smell in hallway Back door not secure- anyone could walk in Fridge very loud had to unplug Chair in room very uncomfortable Bathroom very small
Stayed 1 night in May 2024

10/10 Excellent

Josie

Stayed 2 nights in Apr 2024

10/10 Excellent

Diane, Northfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is continently located near Bradley International airport and provides shuttle service from 4 am - 12:30 am to and from the airport. Staff was friendly, breakfast was good, dining area comfortable and clean as was my room
Stayed 1 night in Apr 2024

4/10 Poor

Delsa

Travelled with group
Liked: Staff & service
Disliked: Amenities
Came in thru the back and there were people sleeping in the hall way. not secure at all.
Stayed 1 night in Apr 2024

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff. They are very helpful when there is an issue.
Stayed 5 nights in Apr 2024

6/10 Okay

Marie

Liked: Staff & service
Free shuttle to airport is the saving grace here. Hallway needs vacuuming. Run down but the plumbing works and it's cheap
Stayed 2 nights in Apr 2024

10/10 Excellent

Ever

Travelled with family, Business traveller
Good for the price
Stayed 3 nights in Apr 2024

2/10 Terrible

Caleb

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls and floors were filthy, there was sticky stuff in several spots on the carpet. The lady at the front desk is a thief, we made reservations and paid with a different credit card upon arrival, she charged the other card also and is blaming expedia (which is a lie). I would not ever recommend this place, it is disgusting and as of now twice the price until this is resolved
Stayed 1 night in Apr 2024

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities
Shuttle driver was very helpful!
Stayed 1 night in Apr 2024

4/10 Poor

Tiffany

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Filthy.
Stayed 1 night in Apr 2024

8/10 Good

Karen

Travelled with partner
Liked: Amenities
It was comfortable and convenient
Stayed 1 night in Apr 2024

8/10 Good

I, Natick

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Enjoy that it is close to Bradley International Airport, and some fast food and delivery available. It is also close to some grocery stores. I find it somewhat hypocritical of the staff (might NOT be the management), to: A) Have Expedia or their website offer front-desk safe (but apparently no safe is there), B) Offer 3-mile radius shuttle rides (but depending on who is driving that shift, they might-or-might-not go to the grocery store {some are within 3 miles} or the Air Museum {which is right next to the Airport's control tower!}, C) Claim they will have towels or shampoo or toilet paper rolls or toothpaste sent to your room, but never follow-through with having them sent that shift {It seems some staff are making up excuses for not stocking the front desk with enough of these for the night, and then fibbing to guests for their lack of preparation} D) Claim cleanliness of breakfast area, but not cleaning toaster crumb trays, nor cleaning juice spill-trough at least daily, E) Why not leave a "Used linens & blankets" basket and a "Used towels" basket right near the housekeeping door on each floor, so guests can throw used towels into those, unstead of leaving them on the ground, or putting them into plastic bags? F) Why doesn't the hotel have the ability to leave voice-mails on the room phones? (There are instruction plates on the phones that are marked "Days Inn - Windsor Locks", which indicate "Press *71 to retrieve voice messages") Management should fix these!
Stayed 7 nights in Apr 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and facilities around the place.
Stayed 2 nights in Apr 2024

8/10 Good

Cynthia

Liked: Staff & service
Disliked: Property conditions & facilities
Although clean, the hotel seriously needs new paint on the walls just about everywhere I saw. Scuffs, scrapes and dirty marks. The staff was helpful and friendly.
Stayed 1 night in Apr 2024

8/10 Good

Susan

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The person checking us in was super nice and helpful. Our room was so far away...very inconvenient. The room was poorly maintained with rust in the bathroom and broken drawers in the furniture. We won't be staying here again. The floors were uneven and a tripping hazard as well.
Stayed 1 night in Apr 2024

6/10 Okay

Caleb

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
There were stains and gum in room/carpet. Made reservation for two queen beds and was given a king. Not practical when rooming with a male friend and I am not gay
Stayed 1 night in Apr 2024

8/10 Good

Lil

Stayed 2 nights in Apr 2024

2/10 Terrible

Dana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

carillon

Travelled with family
Very noisy. The flooring was coming up snd bowed in our room due to water damage.
Stayed 1 night in Apr 2024

6/10 Okay

Jeanne

Liked: Cleanliness, staff & service
Older premises, but staff courteous and helpful, rooms clean and beds comfortable. Very reasonable for a short stay.
Stayed 1 night in Mar 2024

6/10 Okay

shawn

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beds were hard, very noisy, tight parking, no on the breakfast like advertised. First and last time coming back.
Stayed 1 night in Mar 2024

4/10 Poor

Donna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The bathroom was gross, missing caulking around the tub, black spots! The toilet had spray foam around the pipes, The only thing I can say good about it was the shower head was great! I used the shampoo & conditioner only to find out the conditioner was actually more shampoo. Towels were small and not very absorbent. There are no Kleenex in the room. The outside is very dirty, papers, cups, garbage all thru the parking lot. The staff were very nice so this in no way reflects the job they do.
Stayed 1 night in Mar 2024

8/10 Good

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again
Stayed 2 nights in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service
Sheets had a cigarette burn. Floor tiles warped, movable. Telephone in room did not work.
Stayed 1 night in Mar 2024

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness
Disliked: Amenities
As the hotel was near the airport, noise was to be expected but I think most of the noise came from the road. I was mostly alarmed when I returned to the hotel at @9:30pm and no one was at the front desk so I just walked to my groin floor room. Since I was a guest, that ok but others who were not could walk in freely as well, which I find somewhat alarming.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ilona, Shelton

Stayed 1 night in Mar 2024

6/10 Okay

Tyler

Stayed 1 night in Mar 2024

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, property conditions & facilities
I like
Stayed 2 nights in Mar 2024

10/10 Excellent

Garrett, New Haven

Liked: Cleanliness, staff & service, property conditions & facilities
Dated but clean and very nice staff.
Stayed 4 nights in Dec 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

Sergio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could be better… they allowed me to checkout at 12:00 noon
Stayed 1 night in Mar 2024

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy comodo , excelente limpieza
Stayed 1 night in Mar 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jan 2024

2/10 Terrible

Olukolapo

Disliked: Staff & service
The smell of cigarette smoke would get in my room at random times of the day during my stay. Even after alerting the front desk, they didn't change my room or do any investigating. All they could speculate was "someone" from outside whose cigarette smoke was wafting in the room. I never saw anyone outside smoking each time I checked.
Stayed 2 nights in Mar 2024

2/10 Terrible

Regina, Round Rock

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
What can I say, you get what you pay for Oh well.. The staff are very helpful and nice. hair dryer is not working.I have to turn the fridge on and wait for more than 2 hour to get cooler. The heater was not working. I try everything until early in the morning maybe around 8 AM,that’s when it start working I was freezing like a fishing Alaska water.. I am not going to go into the cleaners of the room like I said, you get what you pay for..
Stayed 1 night in Mar 2024

4/10 Poor

Lucy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stained sheets .. hair bits
Stayed 1 night in Mar 2024

2/10 Terrible

Patrick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled smoky everywhere, even in the non-smoking areas. I got my room changed twice. During the first room change, I found cigarette burn holes in the comforter. Also, there was remnants of old trash from previous guests. That’s all I have to say about that.
Stayed 1 night in Mar 2024

6/10 Okay

Patrick

Liked: Staff & service
If you’re flying thorough Bradley airport this spot is very convienient. Was more well kept than I had expected (no weird mold/mildew/dust smells) The kids loved the waffles for breakfast. Close to a few fast food options. One car in the lot at the back had a broken window the next morning so consider moving your vehicle to a more well lit location.
Stayed 1 night in Mar 2024

4/10 Poor

Carey

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Did not seem clean. Broken toilet. Stains on comforters.
Stayed 1 night in Mar 2024

4/10 Poor

Barbara

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Car got broken into at night, also the room had no heat and dirty
Stayed 1 night in Mar 2024

10/10 Excellent

Brandt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Mary Ann

Property was clean and comfortable but worn. Needs an upgrade.
Stayed 1 night in Mar 2024

2/10 Terrible

James

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Mary Ann

Liked: Staff & service
Property needs an upgrade. Warmer blanket
Stayed 1 night in Mar 2024

10/10 Excellent

Vicky

Stayed 1 night in Mar 2024

4/10 Poor

Yojaira

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room smells old. Needs more cleanness. It’s a Okay Hotel for the Price.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow they gave me a free ride to the airport and breakfast I feel like they don’t charge enough for these rooms. People were nice and really helpful. A
Stayed 1 night in Feb 2024

10/10 Excellent

Yubeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Will definitely stay again
Stayed 3 nights in Dec 2023
Response from Manager on 26 Feb 2024
Hello Yubeth,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.