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Reviews of Holiday Inn Express Windsor Waterfront, an IHG Hotel

2.5 out of 5
Holiday Inn Express Windsor Waterfront, an IHG Hotel
33 Riverside Drive East, Windsor, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1001 reviews" "
Rating 8 - Good. 278 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 50 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lorna, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet in spite of a large group of families with children. Surprised to find paper plates, plastic cutlery and paper cups in the breakfast room. Please be environmentally responsible and use china and flatware. Breakfast was good with many options.
Stayed 1 night in May 2024

10/10 Excellent

Kody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from pschwabl on 3 May 2024
I'm glad you enjoyed your stay, thank you for your feedback!

8/10 Good

Melinda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Breakfast was good (above average). Room wasn’t serviced on a two-day stay. (Knocked once at 9am when in shower and never came back.) Was able to park one night in main car park and had to stay one night in public car park opposite - instructions were a little difficult to follow but got it worked out eventually so not too bad and decent option when main car park filled up. Much quieter than staying at the casino. Convenient for crossing to Detroit. Bars/restaurants nearby were good.
Stayed 2 nights in Apr 2024
Response from pschwabl on 3 May 2024
Thank you for your feedback, we appreciate it!

4/10 Poor

Nicole

Travelled with group
Disliked: Amenities
The tiolet was stopped up the entire time we were there. They brought us a plunger that did fit inside the hole. We told them and it seemed that they didn't care. The lady who checked us out was really nice. She paid for our parking
Stayed 1 night in Apr 2024
Response from Alexis Mollica on 28 Apr 2024
Thank you for your feedback, we deeply apologize for the inconveniences faced during your stay. We strive to make sure our guests are taken care of and are happy. We will use your review as a teaching opportunity.

10/10 Excellent

Jennifer, Shreveport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the Detroit river and skyline are spectacular. This is a nice place to stay for the ease of hanging out on the Riverfront.
Stayed 1 night in Apr 2024
Response from Alexis Mollica on 28 Apr 2024
Thank you for your review! We are thrilled you enjoyed your stay with us!

10/10 Excellent

Ahmadreza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from pschwabl on 27 Apr 2024
Thank you for your feedback! Glad you enjoyed your stay.

10/10 Excellent

John Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this property. Super clean and comfortable. Staff very accommodating and friendly
Stayed 1 night in Apr 2024
Response from pschwabl on 23 Apr 2024
I'm so glad you enjoyed your stay, we hope to see you again soon!

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from pschwabl on 23 Apr 2024
Thank you for your feedback, we're glad you enjoyed your stay!

10/10 Excellent

Jose

It was comfortable
Stayed 1 night in Apr 2024
Response from pschwabl on 23 Apr 2024
Thank you for your feedback, we really appreciate it!

10/10 Excellent

Lester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service combined with a spectecular riverside view
Stayed 2 nights in Apr 2024
Response from pschwabl on 19 Apr 2024
I'm so glad you enjoyed your stay and are looking forward to seeing you again!

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Apr 2024
Response from pschwabl on 18 Apr 2024
I'm glad you enjoyed your stay, thank you for your feedback!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was poorly arranged . Tv was not working properly . I should have been offered sone kind of rebate . Room was perfect . Hitel is clean and modern .
Stayed 1 night in Apr 2024
Response from pschwabl on 18 Apr 2024
We're sorry your stay didn't meet your expectations. Thank you for your feedback and we hope you'll give us try again in the future.

10/10 Excellent

Monte, Welland

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing!
Stayed 1 night in Apr 2024
Response from pschwabl on 18 Apr 2024
Thank you for your kind words, we appreciate it!

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Close to where we had to go. Would stay again
Stayed 1 night in Apr 2024
Response from pschwabl on 14 Apr 2024
Thank you for your feedback, we really appreciate it!

2/10 Terrible

Layla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from pschwabl on 18 Apr 2024
We're sorry your stay didn't meet your expectations. Thank you for your feedback and we hope you'll give us try again in the future.

8/10 Good

Archie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were helpful in answering all my questions and offering suggestions
Stayed 1 night in Apr 2024
Response from pschwabl on 14 Apr 2024
We'll forward your comments to our staff and are glad you enjoyed your stay!

10/10 Excellent

Gulsharnjit

Liked: Cleanliness, staff & service, property conditions & facilities
More parking is needed
Stayed 1 night in Apr 2024
Response from pschwabl on 11 Apr 2024
Thank you for your feedback, we appreciate it.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, comfortable room, helpful, friendly staff
Stayed 1 night in Apr 2024
Response from pschwabl on 9 Apr 2024
I'm glad you had a great stay and we hope to see you again soon!

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Great stay, thanks guys!
Stayed 1 night in Apr 2024
Response from pschwabl on 9 Apr 2024
You're more than welcome and we hope to see you again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from pschwabl on 7 Apr 2024
I'm glad you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from pschwabl on 6 Apr 2024
I'm glad you enjoyed your stay with us! Thank you for your feedback.

10/10 Excellent

LORENZO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from pschwabl on 5 Apr 2024
Thank you for the feedback, we appreciate it!

8/10 Good

Melanie

Stayed 1 night in Mar 2024
Response from pschwabl on 23 Apr 2024
Thank you for your feedback, we appreciate it!

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the staff and the ease in checking in and out. My room overlooked the river: it was beautiful.
Stayed 2 nights in Mar 2024
Response from pschwabl on 5 Apr 2024
I'm glad you had a great experience with us, we hope to see you soon!

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good service.
Stayed 4 nights in Mar 2024
Response from pschwabl on 5 Apr 2024
Thank you for your kind comments, we really appreciate it!

8/10 Good

Tarun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, great view of the river front, courteous staff, decent breakfast. Over all good stay.
Stayed 2 nights in Mar 2024
Response from pschwabl on 1 Apr 2024
Thank you for your feedback, I'm glad you enjoyed your stay!

8/10 Good

Keairah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Needs more parking
Stayed 2 nights in Mar 2024
Response from pschwabl on 1 Apr 2024
We appreciate your feedback and hope to see you again soon!

6/10 Okay

Denise

Liked: Cleanliness
Disliked: Property conditions & facilities
The parking was awful
Stayed 3 nights in Mar 2024
Response from pschwabl on 1 Apr 2024
I'm sorry for the parking issues you faced but we hope to see you again soon. Thank you for your feedback.

2/10 Terrible

Carson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from pschwabl on 31 Mar 2024
I'm sorry to hear that your stay did not meet your expectations. We take feedback seriously and hope you'll give us a try again to show that your stay was an exception.

10/10 Excellent

Erin

Stayed 1 night in Mar 2024
Response from pschwabl on 19 Apr 2024
Thank you for your feedback! I'm glad you enjoyed your stay!

8/10 Good

MALINDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy due to guest parties, parking in offsite parking garage was inconvenient, and the small lobby area was congested. The room, service and facilities were great.
Stayed 1 night in Mar 2024
Response from pschwabl on 29 Mar 2024
I'm pleased you enjoyed your stay despite the noise and parking issues you faced. We hope to see you again soon!

2/10 Terrible

Krishan

Disliked: Property conditions & facilities
Guests were partying until 4am despite me placing 3 noise complaints. Rooms smelled like cigarettes and weed. Rooms not clean.
Stayed 1 night in Mar 2024
Response from pschwabl on 29 Mar 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Nishant

Stayed 1 night in Mar 2024
Response from pschwabl on 18 Apr 2024
Thank you for your feedback, we appreciate it!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and location was great. I want to mention
Stayed 2 nights in Mar 2024
Response from pschwabl on 29 Mar 2024
Thank you for the feedback, we appreciate it!

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from pschwabl on 29 Mar 2024
Thank you for your feedback. We appreciate it and are glad you enjoyed your stay!

10/10 Excellent

Eddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent. They were really helpful! Will be staying here in the future!
Stayed 1 night in Mar 2024
Response from pschwabl on 29 Mar 2024
Thank you for the great review! We look forward to seeing you again.

8/10 Good

Adolfo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from pschwabl on 29 Mar 2024
We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing. Very clean motel. I was quite surprised to see a security person walking around the halls, so was very impressed with that. The negative is that there isn’t enough parking on the property. But all in all I would recommend this property.
Stayed 1 night in Mar 2024
Response from pschwabl on 24 Mar 2024
I'm so glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beautiful. Lobby could be a bit bigger and to be honest, parking was a nightmare. Paid for parking and had to park 3 blocks away.
Stayed 1 night in Mar 2024
Response from pschwabl on 24 Mar 2024
I do apologize that you experienced parking issues but am glad you enjoyed your stay with us. We hope to see you again soon and thank you for your feedback!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Room was clean and tidy. We had a beautiful view of the Detroit River. Staff was helpful and able to answer any questions. Parking lot was full so we had to use a nearby parking garage which was inconvenient, but the hotel gives you a voucher that covers the cost. Elevators can be a bit of a wait as there are only two and they aren’t very fast. The included breakfast was great. All in all, I would return again.
Stayed 1 night in Mar 2024
Response from pschwabl on 29 Mar 2024
Thank you for your feedback! We look forward to seeing you again.

10/10 Excellent

DIANE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the reception area was small and there were lots of people checking in, the staff was well organized with pre-printed check-in material and friendly and helpful. The parking lot at the back could use another exit point — that got a bit confusing and required us to back up to get out. The breakfast was better than expected and the rooms were clean.
Stayed 1 night in Mar 2024
Response from pschwabl on 22 Mar 2024
Thank you for your feedback. We're glad you enjoyed your stay!

8/10 Good

Shannon, Perry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room we stayed in was very nice. The gentleman who checked me in was very kind and helped me resolve a payment issue at check in that I hadn’t anticipated. The continental breakfast was the best I’ve had in ages and the location was perfect. Parking is not easy to secure, even if you prepay but I lucked out with parking right behind the hotel at check and in a nearby parking ramp later in the day. I would stay here again however make sure you are ONLY using a major credit card.
Stayed 1 night in Mar 2024
Response from pschwabl on 20 Mar 2024
I'm so glad you enjoyed your time with us and will pass along your comments to the staff. We appreciate your feedback!

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!!
Stayed 1 night in Mar 2024
Response from pschwabl on 20 Mar 2024
So glad to hear it, thanks for your feedback!

4/10 Poor

Juline

Room wasnt ready at 3 pm which is check in time. Had to wait 1.5 hours more
Stayed 1 night in Mar 2024
Response from Alexis Mollica on 18 Mar 2024
I hope this response finds you well. I am writing to offer my sincerest apologies for the extended wait time you experienced while waiting for your room to be ready upon your arrival.Your comfort and satisfaction are of the utmost importance to us, and it deeply pains us to know that we did not meet your expectations in terms of prompt service. Please rest assured that we take your feedback seriously and are actively addressing the issues that led to this delay to prevent similar occurrences in the future.Once again, I apologize for any inconvenience caused, and I thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to restore your faith in our service during your future visits.

8/10 Good

Luyuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alexis Mollica on 18 Mar 2024
Thank you for your review!

6/10 Okay

Jay

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Alexis Mollica on 18 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely appreciate your review.We are sorry to hear that your stay did not fully meet your expectations. Providing exceptional service and ensuring the comfort of our guests is our top priority, and we regret that we fell short of delivering that to you during your visit.Your feedback is incredibly valuable to us, and we are committed to addressing the areas where we can improve.Once again, thank you for sharing your thoughts with us. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable and memorable stay in the future

8/10 Good

Riley

Travelled with group
Liked: Cleanliness, amenities
I liked that it was on the water
Stayed 1 night in Mar 2024
Response from Alexis Mollica on 16 Mar 2024
Thank you for your review!

10/10 Excellent

Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and very friendly! I would highly recommend staying here and plan to come back for my next trip to Windsor.
Stayed 2 nights in Mar 2024
Response from pschwabl on 16 Mar 2024
Thank you for your glowing review, we can't wait to see you again!

10/10 Excellent

William, St Catharines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast easy check in Friendly helpful staff Clean large room Close to Casino
Stayed 1 night in Mar 2024
Response from Alexis Mollica on 16 Mar 2024
Thank you for the review!

8/10 Good

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking. Very crowded. ALWAYS a shortage of towels for pool
Stayed 1 night in Mar 2024
Response from Alexis Mollica on 15 Mar 2024
Thank you for your review, we apologize for our parking set up and the towel shortage you experienced during your stay.