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Reviews of Jackson Hole Vacation Condominiums by VRI Americas

3 out of 5
Jackson Hole Vacation Condominiums by VRI Americas
JHRC Condo Share 4010 W. Lake Creek, Drive Suite C, Wilson, WY

Reviews

7.8

Good

Rating 10 - Excellent. 8 out of 27 reviews" "
Rating 8 - Good. 13 out of 27 reviews" "
Rating 6 - Okay. 1 out of 27 reviews" "
Rating 4 - Poor. 4 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities
Expedia and JH vacation condo mgt need to fix the communication between platforms. No key, no condo #, office was closed. After 2 calls a manager came by. Nice guy, but holy moly, The whole process took an hour to resolve.
Stayed 4 nights in Sep 2023

4/10 Poor

Grant

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
They place we booked had substantial water damage, and there where multiple buckets in the condo to collect any additional water that entered the place. Overall very poor quality. The vacation rental office had the opportunity to inform us of the issue before our stay so we had an opportunity to book different lodging but they never did. In addition, when the issue was brought up the receptionist was going to have the manager call me, I have followed up a number of different times and have not received a call.
Stayed 2 nights in Mar 2023

4/10 Poor

Grant

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I received a call a few days before our stay and was told that our room had some damage so they would be upgrading us to a different, larger room. I then called and spoke with the office the day of arrival to get check in instructions, no further issues where mentioned at this time. When we arrived for check-in to our upgraded larger room we found severe water damage, along with multiple buckets to catch any further leaks. Overall cleanliness of the room was below expectations. I spoke with the main office and expressed understanding that they could not have prevented the water leak, but it was evident they knew about the leak and they had multiple opportunities to inform us before our arrival of the issue and we could have found alternative lodging. I was told that further management would reach out as they understood there was a lack of communication on their side. It has been multiple days and I still have never received a call from anyone, even after reaching out a hand full of times. Overall very disappointed, our trip was during this areas "off-season" and there where multiple lodging options and we do not believe we should have paid full price for this condo when the condition was far from ideal. Had this management company let us know of the damage we could have easily found another place to stay in much better condition for the same price.

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Very Dated property but clean
Stayed 3 nights in Feb 2023

10/10 Excellent

Donna, Wolcott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Condo was fully furnished, the kitchen had everything that you could imagine. It was very homey!
Stayed 2 nights in Sep 2022

6/10 Okay

Grizel

Travelled with partner
Liked: Cleanliness, amenities
The condo is centrally located. It had all the necessary bath and kitchen supplies. The layout and space is great. When checking in you go to a nearby management office to pick up the key. We saw moose crossing the backyard in the morning and that was very exciting. My only recommendation is that the condo needs updating. The carpet smells funky. Overall it was fine for our 2 night stay in Jackson.
Stayed 2 nights in Sep 2022

10/10 Excellent

Kristi

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Don’t stay here…
Disappointing. The condo was very dusty setting off allergies. Condo in very poor condition, aesthetically. Communication with management was nonexistent even after leaving messages on voicemail, we were just lucky to catch the person in office when we finally found the office.
Stayed 3 nights in Sep 2022

10/10 Excellent

Paul R

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

COURTNEY

Stayed 3 nights in Sep 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
A true nightmare
Check-in time is from 4 to 5 pm after which the office will be closed. Since my flight arrives at 9 pm, I called the number on the reservation; it was an incorrect number for an unrelated person in Maryland. Hotels.com could not reach the office either. They sent them an email and copied me but no one EVER responded. Day before, I searched the operating company and found their number in California. They gave the Jackson office number. Answering service told me that the office closes at 5 pm and that I can call them when I arrive late to get instructions. They did not tell me that the lockbox is at a different address or that they've never been to that place before. It took a lot of guesswork and trials to find the office and lockbox. It was too dark to see lockbox numbers. With wife's help and cellphone light, we figured it out. The complex was also too dark to locate the apartment. We had to turn on the high beam from a distance to read the signs. The ordeal took couple of hours of frustration. Check-in paperwork showed wrong departure date. The office was closed the next two days for weekend. Third day the office was open but no one was there. I called later and talked to the manager who apologized for check-out date error and said all is ok. Next day while away, I get a call asking me to move to another apartment soon or they will move our stuff. My wife had to drive back to pack and move. Never seen worse management. Apartment was dated but spacious & clean.
Stayed 5 nights in Jun 2022

4/10 Poor

Wiebke

Travelled with partner
We could not get assistance with getting into this condo! Awful communication with condo management. After waiting for 80 minutes, w/key to get into condo, we left and went to a different place to stay.
Stayed 2 nights in May 2022

8/10 Good

Jay

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2022

8/10 Good

Steve

Travelled with group
Liked: Cleanliness
The advertised hot tub is off-site at an athletic center so we did not venture out to find it.
Stayed 4 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Very happy!
Great location! Very spacious and all the necessary amenities! Very happy with our stay!
Stayed 4 nights in Oct 2021

10/10 Excellent

Rocio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the location, the size of the unit and the nice and quiet neighborhood.
Stayed 3 nights in Oct 2021

10/10 Excellent

In

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This condo is spacious and has good facilities. I used the first floor, and there is a gas barbecue grill on the lawn right in front of the living room. It also has firewood for fireplaces even though I didn't use it.
Stayed 2 nights in Oct 2021

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
We booked a 2-bedroom condo but was given a 1-bedroom. There was some confusion as to why this happened but the property tried to make it right. Overall it was a good place to stay for space. Great backyard to get out with the kids or just take in the peaceful area. Would recommend after booking the property to call the actual property to confirm the right room was booked.
Stayed 2 nights in May 2021

8/10 Good

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is was very nice and quiet
Stayed 2 nights in May 2021

8/10 Good

katherine

Travelled with family
Liked: Cleanliness
It was roomy but it needed an upgrade. The furnitures were old and did not look very clean.
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location, wild life and moose often seen in the back yard area grazing and walking around. There was a repair happening in our unit that was not finished when we arrived our condo had fallen ceiling debris on the floor and window, and the window cushions were left laying on the floor. We had to clean this up ourselves and replace the window cushions. But overall, nice place, great staff, great views and close to Jackson and the Teton area.
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Little hideaway in the Tetons
Overall the condo was good. There was lot of construction going on next door that kept making noise with power wash. The nicest thing about the place was the location- right at the foothills of the Tetons, although a little bit away from downtown. The use of gym Nextdoor was helpful after a nine mile trek to Jenny lake. The condo had all cooking amenities but we didn’t use any.
Stayed 4 nights in Apr 2021

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2020

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2020

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hideaway
Large condo could easily sleep 10 people was fairly priced. Has a small kitchen will everything you need to cook. Has a market (pricey) that is 200 yards away but easy if you need to grab something. I appreciated that it was away from the hussle of Jackson and it made it easier to get to Teton from Wilson
Stayed 3 nights in Oct 2020