"Ok so I checked in and my room is on the 4th floor but the elevator is broken. So I had to ask them to change my room so they give me a room on the 2nd floor. However, that room, the TV is not working. I call down to the desk and they said they would send someone right up. So I wait and wait and wait. I go down to the desk (stairs because the elevator is not working) and ask where is the service staff for my TV. Ok we are sending up now. The person gets the TV working. But in the morning, the TV is not working again. Also the bathtub was dirty. Would never stay there again........."
"Clean room, Staff was very on point. QUITE.
They had a front and good size parking lot in the back, both well lit.
Didn't do breakfast there, however the set up was taken care of and clean. Lot of restaurants like Cracker Barrel and McDonald's you can walk to. Many more dining options just a short drive away.
They are in the process of updating, but everything is contained.
I would stay again."
"We stayed in this property in June 2025 and it was a wonderful day. However, this year in June 2026 we were extremely disappointed in the hotel overall because of cleanliness and lack of housekeeping services. Upon arrival at 1:50 AM, we were given the keys to our suite and when we entered, the room was not clean. There was vomit and other body substances on the furniture and the room was not made for new guests. We were given another suite and at this point we were so tired we just crashed. The next day we noticed that the room had lots of dust and the sheets did not look clean. It was a disappointment to say the least we were ready to leave and get another room across the street but I could not get a refund on a prepaid room. We did not have one housekeeping service call during our entire five night six days stay. Each day I had to stop a Housekeeper in the hallway to get clean towels and give them dirty towels. Housekeeping never came to refill shampoo and soap in the dispenser. Breakfast was the same every day. There was not a variety of food after five mornings of eating the same food. It’s sickening. The front desk staff, however, made up for the other disappointments. They were extremely helpful and accommodating. The positive things about this hotel, where the free parking location was great. It was close to restaurants and I-95.
Needless to say, I will never come back to this hotel again."
Holiday Inn Express & Suites Wilson-Downtown by IHG
6/10 Okay
"The room was clean and quite nice and that’s basically the only reason I’m rating it like this. The breakfast was good too, but it is extremely noisy with the doors slamming. There was a big door gap on our room that we put a towel under and between to try to help quiet the noise. I wouldn’t stay again just because of the paper thin floors and walls"
"The temperature control for the shower in our room didn't work. It was on full scalding hot or ice cold, there was no in between. When I mentioned it to the front desk they just said thanks for letting us know."
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