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Reviews of Best Western Plus Wilmington/Wrightsville Beach

2.5 out of 5
Best Western Plus Wilmington/Wrightsville Beach
5345 Market St, Wilmington, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 412 out of 1003 reviews" "
Rating 8 - Good. 313 out of 1003 reviews" "
Rating 6 - Okay. 137 out of 1003 reviews" "
Rating 4 - Poor. 74 out of 1003 reviews" "
Rating 2 - Terrible. 67 out of 1003 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good. Always can get a cup of coffee
Stayed 2 nights in May 2024
Response from Steve on 20 May 2024
Thank you for the positive review.

8/10 Good

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night for orientation for my daughter who will be attending UNCW. Will be staying here anytime we go and see her. The breakfast is a huge bonus, hot, ready and plentiful.
Stayed 1 night in May 2024
Response from Erin on 19 May 2024
Thank you for taking time to review our property. We're so pleased you enjoyed your stay and look forward to your return.

10/10 Excellent

GESSELLE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great price and located off main road so it’s easy to find. Room was clean and staff was friendly.
Stayed 1 night in May 2024
Response from Erin on 19 May 2024
Thank you for taking to time to review our property. We're so pleased you enjoyed your stay.

10/10 Excellent

mitchell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king-size bed and pillows were super comfortable...! The lobby had too many plug-in "air-freshiners"...!
Stayed 1 night in May 2024
Response from Steve on 20 May 2024
Thank you for the positive review.

10/10 Excellent

Shylryn

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Erin on 12 May 2024
Thank you for taking time to review our property. We're so pleased you enjoyed your stay!

10/10 Excellent

Melissa

Stayed 1 night in May 2024
Response from Erin on 25 May 2024
Thank you for taking time to review our property. We're so pleased you enjoyed your stay.

8/10 Good

David, Studio City

Travelled with partner
Liked: Staff & service
This place needs an upgrade. They are advertising that they plan one. It’s long overdue. Clean enough, close enough to what we need for one night
Stayed 1 night in May 2024
Response from Erin on 5 May 2024
Thank you for taking time to review our property. Your comments will be shared and used to improve.

10/10 Excellent

Chloe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay
Stayed 2 nights in Apr 2024
Response from Erin on 1 May 2024
Thank you for taking time to review our property. We're so pleased you enjoyed your stay.

2/10 Terrible

Bobby

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I do not recommend staying here! After checking in, I went to my room, I opened my door, only to have it smell like a stale ashtray. I also noticed that the window was open, hair on my pillows and in my bathroom. Oh and I had a couple bugs visiting my room as well.
Stayed 1 night in Apr 2024
Response from Steve on 19 Apr 2024
Thank you for taking the time to review our property. I have shared your comments with the staff and we will use them to improve.

6/10 Okay

virginia

Travelled with family
Had to pay a pet fee. Booked with third party Expedia and there was no mention of fees. Booked and asked to pay $60 left a bad taste for Best Western. Either make 3rd party have full disclosure or do not make the charges if booked online.
Stayed 2 nights in Apr 2024
Response from Steve on 16 Apr 2024
Thank you for the positive review.

10/10 Excellent

Jonathan

Travelled with family and small children
Front desk person was very friendly and helpful
Stayed 1 night in Apr 2024
Response from Erin on 14 Apr 2024
Thank you for taking time to review our property. We are so pleased you enjoyed your stay and greatly appreciate the positive review.

8/10 Good

hope

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is going through a renovation. The lobby area is very nice and the rooms are in process. The selected décor is very nice. The pancake maker on the breakfast buffet is fun! There are several good restaurants nearby. There are several big box stores you can walk to, but for the downtown area, it's a 10 minute drive or so. The staff is very helpful. We Ubered everywhere.
Stayed 1 night in Apr 2024
Response from Steve on 12 Apr 2024
Thank you for the positive review.

10/10 Excellent

Nikole

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice and clean and comfortable. The staff was kind.
Stayed 1 night in Apr 2024
Response from Erin on 6 Apr 2024
Thank you for taking time to review our property. We're very pleased you enjoyed your stay

4/10 Poor

Rita

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice machines don’t work only on the fifth floor. Elevator doesn’t work. You have to use the stairs. Stains all over the floors very dirty. First room I was given somebody was already in second room. I was given was not made up third room was OK.
Stayed 2 nights in Mar 2024
Response from Erin on 6 Apr 2024
Thank you for taking time to review our property. Your comments have been shared with staff and will be used to improve.

8/10 Good

Soni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I just stayed in 6 places in 2 weeks. They're all running together.
Stayed 1 night in Mar 2024
Response from Steve on 1 Apr 2024
Thank you for the positive review.

10/10 Excellent

Christine

Stayed 1 night in Mar 2024
Response from Steve on 12 Apr 2024
Thank you for the positive review.

10/10 Excellent

April

Stayed 1 night in Mar 2024
Response from Erin on 16 Mar 2024
Thank you for taking time to review our property. We're so pleased you enjoyed your stay!

10/10 Excellent

david

Stayed 1 night in Mar 2024
Response from Steve on 1 Apr 2024
Thank you for the positive review.

10/10 Excellent

Abisai

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was pleasant. Room was nice and clean. We would definitely stay in the future.
Stayed 1 night in Mar 2024
Response from Erin on 12 Mar 2024
Thank you for taking time to review our property. We're so pleased you enjoyed your stay and look forward to your return.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to find, checkin was easy and it was close to places to eat.
Stayed 1 night in Mar 2024
Response from Erin on 9 Mar 2024
Thank you for taking time to review our property. We're so pleased you enjoyed your stay

10/10 Excellent

Vincent

Stayed 1 night in Mar 2024
Response from Steve on 28 Mar 2024
Thank you for the positive review.

4/10 Poor

Dina E.

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Housekeeping was non-existent during our two-day stay. A bug crawled on me during the night while sleeping (needless to say sleeping after that was impossible.) Did not try the included breakfast after that experience, either, although the dining area seemed decent. The surrounding area is rather rundown. We witnessed a man urinating in a public parking lot while out for dinner. Enough said. Would not return nor recommend.
Stayed 2 nights in Feb 2024
Response from Steve on 4 Mar 2024
Thank you for taking the time to review our property. I have shared your comments with the staff and we will use them to improve.

4/10 Poor

Charles

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Erin on 27 Feb 2024
Thank you for taking time to review our property. Your comments will be shared with staff and used to improve.

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful!!!
Stayed 2 nights in Feb 2024
Response from Steve on 26 Feb 2024
Thank you for the positive review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect
Great location for our needs. Room was comfortable and had the desired amenities. Very good breakfast bar which was well attended to by the staff. Only complaint was room was not a clean as it could have been.
Stayed 3 nights in Feb 2024
Response from Erin on 25 Feb 2024
Thank you for taking time to review our property. We're pleased you enjoyed your stay. Your comments will be shared with staff and used to improve.

10/10 Excellent

Patsy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Fun!
I had a wonderful night’s stay. The bed was very comfortable, everything was very clean, breakfast was good and the staff is fantastic!
Stayed 1 night in Feb 2024
Response from Steve on 21 Feb 2024
Thank you for the positive review.

10/10 Excellent

Clay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Feb 2024
Response from Steve on 20 Feb 2024
Thank you for the positive review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erin on 20 Feb 2024
Thank you for taking time to review our property. We appreciate your staying with us.

10/10 Excellent

Gary

Liked: Property conditions & facilities, room comfort
Exploring Wilmington
Great place to spend the night while exploring Wilmington with our pup!
Stayed 1 night in Feb 2024
Response from Erin on 19 Feb 2024
Thank you for taking time to review our property. We're so thrilled you enjoyed your stay!

10/10 Excellent

Tony

Stayed 1 night in Feb 2024
Response from Steve on 19 Feb 2024
Thank You for the positive review

8/10 Good

Elizabeth M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Steve on 19 Feb 2024
Thank you for the positive review.

10/10 Excellent

HERBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean with comfortable beds
Stayed 1 night in Feb 2024
Response from Erin on 14 Feb 2024
Thank you for takin time to review our property. We're so happy you were comfortable!

8/10 Good

Catherine

Liked: Cleanliness, staff & service
The room was very comfortable, especially the bed. The room had no regular coffee only decaf which was disappointing. They had only one coffee machine for the breakfast room and that was not working part of the time. The coffee was very weak and poor quality. The staff was great and very helpful.
Stayed 3 nights in Feb 2024
Response from Steve on 13 Feb 2024
Thank you for the positive review.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Steve on 12 Feb 2024
Thank You for the positive review.

6/10 Okay

Shawn

Stayed 4 nights in Feb 2024
Response from Steve on 21 Mar 2024
Thank you for taking the time to review our property. Please note that we will continue to everything we can to improve.

10/10 Excellent

Kim T

Stayed 1 night in Feb 2024
Response from Steve on 20 Mar 2024
Thank you for the positive review.

10/10 Excellent

Christine

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Steve on 23 Jan 2024
Thank you for the positive review.

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Jan 2024
Response from Erin on 21 Jan 2024
We're so pleased you enjoyed your stay. Thank you for taking time to review our property.

4/10 Poor

Gail

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had reservations and the person in front of us did as well. We walked in at the same time. It took 10 minutes to check the guy in front of us and us in. WAY TOO SLOW!
Stayed 1 night in Jan 2024
Response from Erin on 21 Jan 2024
Thank you for taking time to review our property. Your comments have been shared with staff and will be used to improve.

8/10 Good

Latif

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erin on 31 Dec 2023
Thank you for taking time to review our property. We're so pleased you enjoyed your stay.

10/10 Excellent

Hernan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Erin on 28 Dec 2023
Thank you for taking time to review our property. We're so thrilled you enjoyed your stay.

10/10 Excellent

Ronald

Stayed 2 nights in Dec 2023
Response from Erin on 11 Dec 2023
Thank you for taking time to review our property. We're so pleased you enjoyed your stay!

6/10 Okay

Diane, Austinburg

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property appeared renovated with big flat screen in the room. However, the exhaust fan in the bathroom didnt work and the water pressure in the shower was extremely low. The cleanliness could have been better as far as the mirrors go. They werent very clean. But wasnt worth complaining to the desk about. Staff was friendly, but many did not speak/understand English so requesting or asking something was pointless. The breakfast was good and warm. However, when the food ran low they did not refill. Requesting additional or refill was not understood by the staff because we tried. I am 50/50 on whether i would stay here again. I would probably check the other options first.
Stayed 2 nights in Nov 2023
Response from Erin on 6 Nov 2023
Thank you for taking time to review our property. Your comments will be shared with staff and used to improve.

10/10 Excellent

Bilal S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!!!
Stayed 2 nights in Oct 2023
Response from Erin on 29 Oct 2023
Thank you for taking time to review our property. We're thrilled you enjoyed your stay!

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff. Excellent location.
Stayed 2 nights in Oct 2023
Response from Steve on 27 Oct 2023
Thank you for the positive review.

10/10 Excellent

Antonio

Stayed 1 night in Oct 2023
Response from Steve on 17 Nov 2023
Thank you for the positive review.

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely clean and in very good condition. Great location as well. Fair price.
Stayed 3 nights in Oct 2023
Response from Steve on 24 Oct 2023
Thank you for the positive review.

10/10 Excellent

Havon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Erin on 24 Oct 2023
Thank you for taking time to review our property. We're thrilled you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vacation
Amazing
Stayed 1 night in Oct 2023
Response from Steve on 16 Oct 2023
Thank you for the positive review.

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property could stand to be updated but it was extremely clean. There was supposed to be an ice machine on our floor, but it was not working. There was ice on two floors above us, which was not convenient. Staff at the front desk was exceptionally friendly!
Stayed 1 night in Oct 2023
Response from Steve on 16 Oct 2023
Thank you for the positive review.