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Reviews of Holiday Inn Hotel & Suites Williamsburg-Historic Gateway, an IHG Hotel

3 out of 5
Holiday Inn Hotel & Suites Williamsburg-Historic Gateway, an IHG Hotel
515 Bypass Rd, Williamsburg, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 838 out of 1282 reviews" "
Rating 8 - Good. 276 out of 1282 reviews" "
Rating 6 - Okay. 98 out of 1282 reviews" "
Rating 4 - Poor. 35 out of 1282 reviews" "
Rating 2 - Terrible. 35 out of 1282 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property neat and clean with exception of grout and caulking in bathroom. Person who greeted me upon arrival was not pleasant. Seemed annoyed. Told me that my room didn't come with breakfast and " you can have it but will cost you 16.95". I didn't request breakfast when I reserved room because I didn't need it. Very unusal for this hotel. Not what was said it was how it was said
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price! Staff was nice!
Stayed 3 nights in Apr 2024

10/10 Excellent

imre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value. I love the historical area.
Stayed 1 night in Apr 2024

8/10 Good

richelle, Kendall Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Paige

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to stay here every time we visit Williamsburg, it is a super clean hotel very friendly staff and so convenient to everything!
Stayed 2 nights in Apr 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to UPitt
Stayed 1 night in Apr 2024

10/10 Excellent

Toyia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town visiting family. I checked in SUPER late and to my surprise the front desk attendant, Addie, was soooooo sweet and attentive. The rooms were super spacious and clean. Absolutely no complaints.
Stayed 1 night in Apr 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Lakeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Charles

Stayed 1 night in Jan 2024

10/10 Excellent

Celestine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Nice staff
Stayed 1 night in Mar 2024

10/10 Excellent

sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was nice and clean, most important factor for me. I didn't know how old it is but everything in the hotel and the room itself looks as if it's brand new.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
A plus across the board
Stayed 1 night in Mar 2024

6/10 Okay

Anthony

Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service
Thanks for the nice visit
Stayed 1 night in Feb 2024

10/10 Excellent

Gabrielle

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Tonia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean property. Staff were helpful and kind.
Stayed 2 nights in Mar 2024

10/10 Excellent

Donglin, Havertown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Kwanita LaTrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel with friendly staff
Stayed 3 nights in Mar 2024

4/10 Poor

Shannon

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
General Manager does nothing to help regular customers even customers who’s bathroom was in operable at no fault of the customer and was very short and rude with me on multiple occasions
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Stayed 2 nights in Mar 2024

6/10 Okay

Aukayla

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One lady anytime me and my girlfriend and our kids would come in would not acknowledge us but let someone walk in right behind us and she was very pleasant towards those guests
Stayed 2 nights in Feb 2024

6/10 Okay

Shannon

Liked: Cleanliness
Stayed 4 nights in Mar 2024

10/10 Excellent

Deniya

Stayed 2 nights in Mar 2024

6/10 Okay

Peter

Travelled with partner
Liked: Staff & service
Room was ciean and amenities were about what I expected fir the property. The inside pool was inaccessible as it was being repaved. Hosts were attentive and moved rooms when we requested. For the price it was fine, but dated.
Stayed 4 nights in Feb 2024

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only disappointing paetbwas we werent told the poll was out of service because i reserved on a 3rd party site...over all very nice snd peacefully
Stayed 3 nights in Feb 2024

8/10 Good

George

Liked: Staff & service, property conditions & facilities
Accommodations, room and breakfast were very good
Stayed 1 night in Feb 2024

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, has a wonderful staff, and both a gym and restaurant. The room was excellent, bed was super comfy, and I loved having a pseudo living room to work in when I was there. Lots of food options within a 5 minute walk. LOVED MY STAY
Stayed 12 nights in Feb 2024

10/10 Excellent

khalid

Stayed 1 night in Feb 2024

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Traci

Stayed 2 nights in Feb 2024

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Marcus, Woodbridge

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Indoor pool and hot tub were not available. Primary reason for booking this hotel. Very disappointed!
Stayed 2 nights in Feb 2024

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Only fault I can find is WiFi was not offered.
Stayed 2 nights in Feb 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice great customer service
Stayed 3 nights in Feb 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern for a good price!
Stayed 1 night in Feb 2024

10/10 Excellent

B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Associates were pleasant and helpful. Breakfast was interesting since w a cost expected an omelet service Food was hot and breakfast server was hospitable and gracious. Really enjoyed the pool and hot tub. The pool was at a reasonable temperature warm enough to get into. Thanks for that😄
Stayed 1 night in Dec 2023

10/10 Excellent

Melvin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great … especially the front desk rep … she was very welcoming an helpful to me and my son … enjoyed the entire experience … next time I visit definitely will chose this property
Stayed 3 nights in Feb 2024

10/10 Excellent

Ian

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, hotel was clean, 5 minute drive from colonial Williamsburg.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for a last-minute trip, clean, good facilities, no issues.
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Clean and close driving distance to everything.
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good. Room is SUPER dpacious.
Stayed 1 night in Feb 2024

6/10 Okay

Karen, Mount Joy

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024