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Reviews of Holiday Inn Express Williamsburg North, an IHG Hotel

2.5 out of 5
Holiday Inn Express Williamsburg North, an IHG Hotel
720 Lightfoot Road, Williamsburg, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 538 out of 1000 reviews" "
Rating 8 - Good. 310 out of 1000 reviews" "
Rating 6 - Okay. 73 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! The staff were very friendly and were a huge help when I asked them for assistance. The room was clean, and the cleaning staff came by to do a refresh everyday to keep things looking tidy. The included breakfast was a little sparce, but it was still filling nonetheless. I didn't get to use the pool or the gym, but I saw other residents enjoying themselves, and the areas looked clean and in working order when I passed them by.
Stayed 3 nights in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property was very good. Staff was friendly. Facility was clean. As with all "Breakfast Included" deals, there is much room for improvement. Replenishment of the breakfast items lagged behind the demand. Oatmeal was not labeled and could have been mistaken for grits. (I did.) Room was good, but hot water was in short supply. The best I could get for a shower was moderately warm. Would I stay there again? Probably.
Stayed 3 nights in Mar 2024

10/10 Excellent

Karley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern. Reasonable price.
Stayed 1 night in Mar 2024

10/10 Excellent

Brandon Sommer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 2 nights in Mar 2024

10/10 Excellent

Diana, Camden

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything here was wonderful from the staff to the very comfortable bed.
Stayed 1 night in Mar 2024

2/10 Terrible

Chaquelya

Disliked: Cleanliness, staff & service, property conditions & facilities
****NOT HOT WATER, COULDN'T ACCOMMODATE, WAS TOLD TO LEAVE IF YOU WANT A REFUND. DROVE 7 AND HALF HOURS FOR WORK AND HAD A INCONVENIENCE.
Stayed 1 night in Feb 2024

4/10 Poor

Patrick

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had to wait a half hour to check in because the staff member was away from the desk, but otherwise a great stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Cosmin, Stafford

Stayed 2 nights in Feb 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Amenities
This hotel has what we needed. The pool was fun, and the breakfast very nice. Our room was also very comfortable!
Stayed 1 night in Feb 2024

10/10 Excellent

Reinaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful. Good and clean facilities.
Stayed 1 night in Feb 2024

10/10 Excellent

Reinaldo

Liked: Amenities, property conditions & facilities
Quiet and great atmosphere.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024

10/10 Excellent

heidi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and comfortable room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Purander

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

cherie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great crew at this hotel. Even one saw me looking around and stopped to help me. They get my vote for a great place to stay! Clean room and comfortable too. :)
Stayed 1 night in Jan 2024

2/10 Terrible

nicholas

Stayed 1 night in Jan 2024

6/10 Okay

MaryJo

Stayed 2 nights in Jan 2024

8/10 Good

Gloria

Liked: Cleanliness, staff & service
A good compromise between price and quality. 15 min from colonial Williamsburg. Nice staff. The sink was not draining, but the problem was taking care of at the reception.
Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Stayed 1 night in Jan 2024

10/10 Excellent

Katie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 2 nights in Dec 2023

4/10 Poor

Kelli, Middlebrook

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
I haven’t stayed in a Holiday Inn Express for several years, and either the quality has gone downhill…or we ended up with a poorly run hotel. First it is listed as a nonsmoking hotel, but the elevator and hallways have strong marijuana odors. Our room was fair, and the bead were comfortable, but the refillable soap dispenser was broken and we only had 3 towels for 4 people. The breakfast buffet was very limited. We went during the middle of the breakfast time range and the eggs were empty, they had 4 cold sausages, and a long line to make 2 pancakes. There were no cinnamon buns, no yogurts or fruits, and the milk pitcher was empty. It was crowded, unappealing, and the workers were in no hurry to refill anything. We also wanted to let the kids swim for an hour before leaving to try to gain some kind of value from the stay, but the doors to the pool were broken and the staff couldn’t figure out how get them open. We decided to go ahead and check out and find some decent food. As we left the hotel, we discovered that multiple vehicles in the side parking lot closest to the tree line had been broken into overnight. Police were there and multiple people were cleaning up glass. I would never choose or recommend this hotel.

6/10 Okay

Abigail

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t like the fact that when I checked in they said I needed to be 21, when on Expedia it’s says 18, I then had to show her and felt like I was being accused of lying. Breakfast was terrible. Beds were comfy and it was in a convenient location.
Stayed 2 nights in Dec 2023

8/10 Good

Donna

Stayed 1 night in Dec 2023

4/10 Poor

Lele

Stayed 1 night in Dec 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nicely updated.
Stayed 1 night in Dec 2023

8/10 Good

Euphesenia

Stayed 1 night in Dec 2023

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo trip
It was fantastic, very comfortable, clean, quiet, staff really pleasant and helpful. The only snag was breakfast not what I’ve come to expect from an IHG hotel. Hot food was barely warm, no sweet rolls, I got the last plain cream cheese, yet there were plenty of bagels. Despite this, I will stay there again. It was a minor snag as there was still plenty of breakfast choices.
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was sooo convenient to our Family and Friends.. we were able to enjoy the Thanksgiving without driving worries 😂
Stayed 1 night in Nov 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Natalie

Travelled with family
Liked: Staff & service, property conditions & facilities
My family and I stayed for one nigh, which sufficed. I would say mediocre compared to other hotels I stayed in the past.
Stayed 1 night in Nov 2023

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay
Room was very comfortable. Breakfast was a disappointment. Pancake machine not operating. No tea bags. No butter. No bacon. Attendent not helpful. Also only one ice machine working for all floors. Check in was easy.
Stayed 1 night in Nov 2023

8/10 Good

Mary Effin

Travelled with partner
Liked: Cleanliness, staff & service
Okay - comfy bed and clean room. Free breakfast was not great and coffee was more brown water.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jannet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Check in was friendly and competent. I was pleased with the room - it had the cleanest, and and most spacious bathroom I have seen in a while. I also appreciated the safety features like handrails throughout. The bed and linenes were also a treat.
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff great updated property breakfast was fair at best quite convienent.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ate our breakfast at the tail end of the serving time. The foods were not so good having sat out a long time; but edible.
Stayed 1 night in Oct 2023

10/10 Excellent

John, White Plains

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, convenient, easy access
Stayed 1 night in Oct 2023

8/10 Good

Stephen

Stayed 3 nights in Sep 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best conditions
Clean. Friendly. Updated. Late check out? No problem!
Stayed 1 night in Oct 2023

10/10 Excellent

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great the three ladies that helped me over the weekend I do recommend that they get a raise there was nothing I didn't like and I want to thank the ladies for helping me I believe one of the ladies wasn't there her name was Brianna I want to thank her for talking so nice on the phone with me and the lady that help me with the computer you all were so helpful thank you
Stayed 2 nights in Sep 2023

8/10 Good

Micah

Good room/ nice stay
Stayed 1 night in Sep 2023

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Victor

Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was outstanding as always. We got there late due to unforeseen issues and staff kept the pool open an extra hour to allow my son to swim.
Stayed 1 night in Sep 2023

10/10 Excellent

Deborah

Stayed 1 night in Sep 2023

10/10 Excellent

Debra

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything was great but the customer service was horrible. The Maggie was always a joy to see and the guys were great but the people at the front desk need some training in customer service
Stayed 2 nights in Sep 2023