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Reviews of Holiday Inn Express & Suites Williams, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Williams, an IHG Hotel
1150 W. Cataract Lake Road, Williams, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 474 out of 1000 reviews" "
Rating 8 - Good. 277 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ho

Liked: Cleanliness
Anything very good
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Apr 2024

6/10 Okay

Laurel

Travelled with family
Liked: Staff & service
Disliked: Amenities
For supposedly being "new," this hotel had a lot of issues. The swimming pool area literally smelled like urine, the pool water looked green. The hot tub timer doesn't work, the hotel staff has to let you into the swimming pool area because the key cards don't work on the swimming pool door. The staff keeps the pool open until midnight but the pool & hot tub heaters shut down at 9 p.m. The breakfast was excellent, though, I'll give them that. There were issues with the key cards. The plumbing is an issue, the hotel staff admitted it. The toilet plugged because the water pressure was poor. For a Holiday Inn Express & Suites and for the price, I was quite disappointed and felt ripped off.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby staff was amazing and he always explained us very kindly what could we do around the area!
Stayed 1 night in Mar 2024

8/10 Good

Navdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pull out couch is small. Would maybe fit two toddlers or just one teenager.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Amenities
Great
Stayed 1 night in Mar 2024

6/10 Okay

Marina

Travelled with family
Very average hotel.
Stayed 1 night in Mar 2024

6/10 Okay

Shannon

Stayed 1 night in Mar 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property. Relatively close to downtown
Stayed 1 night in Mar 2024

10/10 Excellent

Norm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a newer facility with a very quiet environment! Comfortable beds!
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like how the staff at night jon called the cops on me for no apparent reason. Cops went up to our room and questioned why we were fighting. I was stunned by the question mind you i had my kids with us and no apparent reason to be fighting. Very uncomfortable and weird.
Stayed 2 nights in Feb 2024

8/10 Good

Joe

Stayed 2 nights in Feb 2024

4/10 Poor

Zandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The stay could of been better if only the room has some sort of exhaust. The room was so stiffling, it was hard to breathe and the place needs major construction and update. There was no air, no usb charging port anywhere and the bathroom was poorly painted/fix. The toilet paper was also half used, cant imagine where my money went.. i would of left if the front desk lady wasnt nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Roman

Stayed 1 night in Feb 2024

8/10 Good

Stacy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. The pool and hot tub was freezing they said the thermostat was broken. The door was also not working they had to let us in. The pool towels were gone but front desk was awesome and brought us some to use.
Stayed 1 night in Feb 2024

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awesome and we were a block from the train station.
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

4/10 Poor

Andrew

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Close to GC railway but won't be back.
Close the the Grand Canyon railroad was the biggest plus. At first the hotel seemed ok. Relatively clean but there was hair on the shower wall, some coffee stains on the bed spread, and a presumably used bindi on the bathroom counter. The beds were hard which I can deal with but pillows were horrible. Then came the noise. We were in the second floor and I feel like I could hear everything happening the third floor rooms above. Our sleep here was miserable and I would not return.
Stayed 2 nights in Jan 2024

2/10 Terrible

Alfredo

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Brian

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location!
Our stay was good. The desk was friendly and helpful! Location was perfect for the polar express, the reason for our visit. The only thing was the beds are terrible. Like, so bad. It felt like we were sleeping on box springs.
Stayed 1 night in Dec 2023

10/10 Excellent

Mayra

Stayed 1 night in Dec 2023

4/10 Poor

Jun

Travelled with group
Disliked: Room comfort
Hotels.com descriptions don't match reality
When booking, the hotels.com website indicated that there were two beds in the house, and at the same time, it could accommodate four people.However, in reality, it was just two beds, with no amenities such as a couch that could accommodate another two people.I reacted to this with the front desk, who confirmed that it was a problem with hotels.com, but there was nothing the front desk could do.
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polar Express
Comfortable and breakfast included a plus!
Stayed 1 night in Dec 2023

10/10 Excellent

David A

Stayed 1 night in Dec 2023

6/10 Okay

Brittany

Travelled with family, Travelled with family and small children
Stayed 1 night in Dec 2023

10/10 Excellent

Alexia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rhonda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia messed up our 2 room reservation, the Holiday Inn clerk went above and beyond to get us a 2nd room and to get the rooms close together so we could be near our kids.
Stayed 1 night in Dec 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

RICARDO

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The property has a humid smell, also the carpets are old.
Stayed 2 nights in Nov 2023

10/10 Excellent

Cherry Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Very approachable staff and clean
Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Stayed 3 nights in Nov 2023

10/10 Excellent

ivan

Stayed 1 night in Nov 2023

6/10 Okay

andrew, victor

Travelled with family
I’ve been to other properties and this one was a bit untidy. The carpet was heavily stained (it snows so it’s understandable). Walls had smudges. Staff was ok, heard them use profanity when talking amongst themselves but obviously not to discreet because I was across the hall when I heard them.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was comfortable and quiet
Stayed 3 nights in Oct 2023

10/10 Excellent

Veronica

Stayed 1 night in Nov 2023

6/10 Okay

Lise

Travelled with family
The property was neat and clean. The shower floor in rm 123 needs to be bleached and the chair in the room had visible stains on it. Bed were fine. The breakfast was good, but eggs were not hot, just lukewarm. Liz at the front desk was professional, helpful and friendly.
Stayed 2 nights in Nov 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delicious breakfast!
They had a great breakfast! The best buffet breakfast we visited on our trip. We also loved the indoor pool and hot tub
Stayed 2 nights in Oct 2023

10/10 Excellent

Manuel M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very, very, clean rooms.
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was wonderful...loved walkin shower
Stayed 1 night in Oct 2023

10/10 Excellent

Lorena

Stayed 1 night in Oct 2023

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Oct 2023

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 1 night in Oct 2023

10/10 Excellent

Pamela Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Oct 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at HI Express
The hotel was nice and clean. Amenities good. Staff friendly and helpful. The breakfast was very good. I loved the egg white omelet with veggies. It was very good.
Stayed 2 nights in Oct 2023