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Reviews of Econo Lodge Inn & Suites Williams - Grand Canyon Area

2.5 out of 5
Econo Lodge Inn & Suites Williams - Grand Canyon Area
750 N. Grand Canyon Blvd, Williams, AZ

Reviews

7.6

Good

Rating 10 - Excellent. 192 out of 629 reviews" "
Rating 8 - Good. 234 out of 629 reviews" "
Rating 6 - Okay. 101 out of 629 reviews" "
Rating 4 - Poor. 63 out of 629 reviews" "
Rating 2 - Terrible. 39 out of 629 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Ronda

Travelled with partner
Disliked: Amenities
Bare bulb for bathroom light fixture, one lamp switch broken, very limited breakfast selection. Minor issues, but didn't feel the quality of stay was worth the price paid.
Stayed 2 nights in May 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Super helpful safe for a last min reservation
Stayed 1 night in May 2024

8/10 Good

Sonny

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Like Friendly staff, right of the highway. Dislike Hotel condition and poor quality breakfast selection
Stayed 2 nights in Apr 2024

2/10 Terrible

janet

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is very dirty. I checked in on Saturday March 30th and was supposed to stay till April 1st. But could not stay any longer due to feeling uncomfortable. I have pictures of when I arrived, the room was still dirty from the previous guests. There was hair on the bathroom floor, trash (wrapper) on the floor, a hair tie and you can clearly see that the room had not been vacuumed or dusted at all. The pillows had stains on them. It was just disgusting! Not to mention very tacky the furniture was clearly just brush painted but in a very unclean way. Like there were black paint strokes on the green wall. Needless to say I will not recommend or stay at this particular location.

8/10 Good

Mercedes

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The family suite was perfect.
Stayed 2 nights in Mar 2024
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

8/10 Good

karina

Liked: Cleanliness, staff & service, property conditions & facilities
Calidad y precio es muy bueno.
Stayed 1 night in Mar 2024
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

8/10 Good

BRUCE

Liked: Cleanliness, staff & service
Close to train depot/downtown
Stayed 1 night in Mar 2024
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

6/10 Okay

Jason

Stayed 6 nights in Feb 2024
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

10/10 Excellent

Johan

Travelled with family and small children
Liked: Cleanliness, amenities
Everything is good just there Creamer for the coffee was not fresh.
Stayed 2 nights in Feb 2024
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great staff
Stayed 7 nights in Jan 2024
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

6/10 Okay

Ana

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

10/10 Excellent

Scott

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay close to the Grand Canyon
Stayed 2 nights in Dec 2023
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

8/10 Good

Manomita

Travelled with family
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

8/10 Good

Kennedy Mitchell

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

10/10 Excellent

Trinity

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Dec 2023
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

2/10 Terrible

Alexander

Disliked: Staff & service, property conditions & facilities
They tried to charge a 100 bucks for my service dogs 3 pups that were still under 6 weeks, , after advertising pet friendly and it's been a week and 5 days since cancellation of our reservation and we are still waiting for them to issue our refund.... Very quick to withdraw your money when booking and to charge extra for pets (even service pets if you don't catch the charge along with a additional check in early.
Stayed 2 nights in Jan 2024
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't trust "Pet Friendly"
I made a reservation here for a Pet Friendly hotel. In "Special Requests" I said I was traveling with a cat. They apparently never looked and when I arrived they said "no cats". Nowhere on their website or Hotels.com description. Totally stuck with a cat for two weekend nights. Looked pretty dumpy, and I was not impressed with my time with staff in the lobby. Use this as a last resort ( but not if you have a cat...)
Stayed 2 nights in Jan 2024
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

devdoot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

10/10 Excellent

Richard

Stayed 2 nights in Jan 2024
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

4/10 Poor

Elizabeth

Stayed 1 night in Jan 2024
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Anne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathtub was very dirty. There was mold in the knob to turn the water on and off.
Stayed 1 night in Dec 2023
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

6/10 Okay

Ashok Kumar

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harvey on 30 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harvey on 30 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

8/10 Good

DEBBIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Harvey on 30 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

10/10 Excellent

Rafi, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
lOCATION
Stayed 2 nights in Dec 2023
Response from Harvey on 30 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

8/10 Good

Alyssa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Harvey on 30 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

10/10 Excellent

Gareth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great value hotel with no frills….
Stayed 1 night in Dec 2023
Response from Harvey on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

10/10 Excellent

martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Harvey on 30 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

6/10 Okay

keith

Business traveller
The stay was good, but no parking for pickup with trailer.
Stayed 1 night in Dec 2023
Response from Harvey on 30 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

2/10 Terrible

Mitchell

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Black mold in fridge, open water bottle in there too. There was medicine in a drawer, an old used inhaler, shower handle had black mold in it, every drawer we opened had something in it because they hadn’t been cleaned. Definitely do NOT recommend this hotel.
Stayed 1 night in Nov 2023
Response from Harvey on 30 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

kristin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was advertized as a king it was NOT…. maybe a queen .:: the breakfast was minimal could have done more than bread to toast and had couple fighting loudly next to us and no one took care of it…
Stayed 1 night in Nov 2023
Response from Harvey on 30 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Bruce

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were welcoming and friendly. Room was small but shower was recemtly renovated and room amd hotel was very clean. Breakfast was lacking, but for thr price, acceptable.
Stayed 1 night in Nov 2023
Response from Harvey on 30 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

4/10 Poor

Lance

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Manager is nice enough. The place seems kind of rundown, the rooms are nice enough and have a microwave which is always a plus. However the rooms have oddities which i call "homeowner specials" such as drywall screws to hand an iron or poorl caulked and painted trim in shower and bathroom. Overall you get what you pay for. For $57 this was not too bad.
Stayed 1 night in Nov 2023
Response from Harvey on 30 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean
Stayed 1 night in Nov 2023
Response from Harvey on 30 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

8/10 Good

Pu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Harvey on 30 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Harvey on 21 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Harvey on 6 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

8/10 Good

ANN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Harvey on 6 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist people friendly and help to answer any questions during the staying.
Stayed 1 night in Oct 2023
Response from Harvey on 26 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

2/10 Terrible

Richard, Gallup

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on a 30 day road trip around the country and this was our last hotel and first Econo Lodge of the trip. We hadn't really had any problems until this stay where we found bedbugs in one of the beds. A few full size bugs but quite a few small ones. I went to the front desk and talked to the manager Ricky who told me that he had never had any bedbugs before and he didn't have any other rooms available to move us to. I quickly checked and every other hotel in the area was full. So because we only found them on one bed, I moved my mom to that bed and slept in a chair for the night. Ricky also told me that if there was even one bedbug, he would refund my stay in full, which to this day he still hasn't. I showed him pictures the next morning and he said he had contacted an exterminator and would again refund my stay. I understand that things happen but when you promise to take care of an issue, take care of it. We had to take the time once we got home to sterilize all our luggage to be sure we didn't bring any of the bugs home with us.
Response from Ric on 26 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to Route 66, shopping & dining
Stayed 1 night in Oct 2023
Response from Harvey on 26 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast food selection was not good and the Orange juice tasted terrible. We also noticed in our fridge there was some yogurt that someone else had left behind and a charging cord. The freezer did not work so our ice cream melted.
Stayed 1 night in Oct 2023
Response from Harvey on 26 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

10/10 Excellent

A

Stayed 1 night in Sep 2023
Response from Harvey on 7 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Harvey on 7 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Room was CLEAN and perfect for our stay.
Stayed 2 nights in Sep 2023
Response from Harvey on 7 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Harvey on 7 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Harvey on 24 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.