Willemstad Spa Hotels

"The rooms were clean and that cleaning team was quick with our room and anything we needed. The food at the restaurants was not that good. Breakfast ordered from room service was average. "

"We stayed for 5 nights and LOVED it! The staff was so wonderful, our room was very clean. The food (not included) was good but on the pricier side (seems to be the theme of curacao). The beach/ pool are was beautiful and kept very clean. We would absolutely stay again Ps, beware of snails, frogs and creatures on the walkway when walking on the property late at night or early morning "

"Poor meals choices. Food was very salty, tasteless. Recycled lunch menu for dinner. Food was not label so you had no clue what you were eating. Staff attitude stinks especially front desk staff. Hyaat needs to do something with this resort as it is a slump. "

"Good stay in Curaçao"

"I stayed here for my birthday with a large group. The property is aesthetically pleasing, and I appreciated the variety of room layouts my junior suite ocean view was a highlight. A few staff members (Julianna, Andrew) were great. Upon arrival, reception was not very welcoming, possibly due to our group size. After we provided feedback, the front desk became much friendlier, which I appreciated. My biggest concern was the clear disparity in service. My group, who identifies as African American, consistently experienced long wait times and had to repeatedly request basic items (towels, drinks, food) at the pool/bar. In contrast, Caucasian/European guests received immediate attentive service without needing to ask multiple times. This pattern occurred across multiple days and felt discriminatory and unacceptable. The birthday experience was also disappointing. Decorations arranged as a surprise were not set up as expected. Later, the hotel redid the decor, stating the original was not up to standard leading us to believe it was being corrected. However, I was ultimately charged twice. When addressed, the response lacked accountability or flexibility, which overshadowed a special occasion. There were also billing discrepancies across my group at checkout, so review charges carefully. Overall, while the property looks nice, the experience felt transactional rather than guest-centered. Most concerning was the inequitable treatment, which needs serious attention."

"The room was spacious. Parking was very convenient."

"Wonderful location and fabulous beach area. Many restaurants and shops within a quick walk. We loved the swimming area and snorkeling from shore."

"Beach front hotel, with dining options onsite and within walking distance. The reef has the most beautiful fish to see snorkelling - right outside your room. A lovely vacation. "

"Service was ok. The staff wasn’t accommodating to the car rental company bringing the car I rented"