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Reviews of The Pine Lodge on Whitefish River, Ascend Hotel Collection

3 out of 5
The Pine Lodge on Whitefish River, Ascend Hotel Collection
920 Spokane Ave, Whitefish, MT

Reviews

9.4

Exceptional

Rating 10 - Excellent. 746 out of 1004 reviews" "
Rating 8 - Good. 198 out of 1004 reviews" "
Rating 6 - Okay. 33 out of 1004 reviews" "
Rating 4 - Poor. 18 out of 1004 reviews" "
Rating 2 - Terrible. 9 out of 1004 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lou, Athol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pine Lodge was an excellent choice for our stay in Whitefish. The property was beautiful and our room was spacious and comfortable. It was close to restaurants and shops. It had all the amenities including an indoor/outdoor pool and patio with a fire ring. There was a bike/walking path just behind it and they had bikes for the guests to use. Thanks
Stayed 2 nights in May 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on the Whitefish River, nice kayak ride upriver to Whitefish Lake. Clean facilities and friendly people. Only disappointment was jacuzzi tub jets weren't working. Other than that the place is welcoming and in good shape.
Stayed 9 nights in May 2024

10/10 Excellent

Rianne

Stayed 3 nights in May 2024

8/10 Good

Katharine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the river was wonderful. For the price the hotel was decent but there were cleaning issues found in the room. It was note vacuumed well as my mother and son both found shards of glass on the floor, we didn’t have any glass. The bathtub was not cleaned well. The staff was friendly and resolved these issues once notified.
Stayed 3 nights in May 2024

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing, the location was great and everything was very convenient the moment you stepped out. Heavily and highly recommend this place!!
Stayed 4 nights in May 2024
Response from Tanner - Front Office Manager on 20 May 2024
Hi Muhammad, Thank you for staying with us and for your review! I'm glad to see you had an amazing stay with us! We strive to provide a wonderful experience for our guests. We hope to welcome you back soon!

2/10 Terrible

Donald

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Tanner - Front Office Manager on 20 May 2024
Hi Donald, I'm sorry to see we failed to meet your expectations. We are always looking for ways to improve. Thank you for your feedback!

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, great pool and family room.
Stayed 3 nights in May 2024
Response from Tanner - Front Office Manager on 21 May 2024
Hi Katie, We are happy to see you enjoyed your stay with us! Thank you for your review! We hope to welcome you back soon!

8/10 Good

Brian

Travelled with family
All good except the games room. Pool table is old missing balls and ques have no tips. Hard to play pool other then that nice place to stay.
Stayed 4 nights in May 2024
Response from Tanner - Front Office Manager on 20 May 2024
Brian, On behalf of my entire team, I'd like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we are always looking for ways to improve our guest's experience. I hope you'll give us another chance to provide you with a better stay next time you're in the area.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location.
Stayed 1 night in May 2024
Response from Tanner - Front Office Manager on 20 May 2024
Thank you for your feedback. We are glad you had a great stay and enjoyed the location. We hope to welcome you back again soon!

8/10 Good

Shayla

Liked: Cleanliness, staff & service, property conditions & facilities
We had a really great stay, loved how you can use the bikes and kayaks. Easy walk to downtown. The breakfast was good. The walls are very thin, you can hear people talk or cough.
Stayed 2 nights in May 2024
Response from Tanner - Front Office Manager on 20 May 2024
Hi Shayla, I'm sorry to see we failed to meet your expectations. I'm sorry to hear about the thin walls. We are always looking for ways to improve. Thank you for your feedback!

6/10 Okay

Vickie

Stayed 2 nights in May 2024
Response from Tanner - Front Office Manager on 20 May 2024
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Maya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge is close to the downtown 10 minutes walk. Breakfast is rich and generous and the staff is very nice.
Stayed 3 nights in May 2024
Response from Tanner - Front Office Manager on 20 May 2024
Hi Maya, Thank you for your feedback! We are thrilled you enjoyed your stay! Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place for a weekend getaway with the family. Will stay again next time we’re in Montana.
Stayed 2 nights in Apr 2024
Response from Tanner - Front Office Manager on 6 May 2024
Hi Jeff, We are happy to see you enjoyed your stay with us! Thank you for your review! We hope to welcome you back again sometime.

10/10 Excellent

Pavlo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quite place
Stayed 1 night in Apr 2024
Response from Tanner - Front Office Manager on 6 May 2024
Hi Pavlo, Thank you for your feedback. We are glad you had a great stay and hope to welcome you back again soon!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tanner - Front Office Manager on 6 May 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Darrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely stay there again in the future
Stayed 2 nights in Apr 2024
Response from Tanner - Front Office Manager on 29 Apr 2024
Thank you for your feedback! We are thrilled you enjoyed your stay! Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Mark

Stayed 6 nights in Apr 2024
Response from Tanner - Front Office Manager on 20 May 2024
Hi Mark, Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed mid week was quite and beautiful weather. Great stay before hi season
Stayed 3 nights in Apr 2024
Response from Tanner - Front Office Manager on 29 Apr 2024
Hi Brian, Thank you for staying with us and for your review! I'm glad to see you had an amazing stay with us! We strive to provide a wonderful experience for our guests. We hope to welcome you back soon!

10/10 Excellent

Kelsey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so wonderful and kind and helped us by being so accommodating from all of our requests! No one was there so we were given full access to the bikes and kayaks for as long as we’d want. We got those warm cookies every night. We made s’mores. We even asked for some ziploc baggies for our sandwiches and they gave us some! Definitely loved this being the first place I stayed in whitefish, will definitely be back!
Stayed 4 nights in Apr 2024
Response from Tanner - Front Office Manager on 29 Apr 2024
Hi Kelsey, Thank you for staying with us and for your review! I'm glad to see you had an amazing stay with us! We strive to provide a wonderful experience for our guests. We hope to welcome you back soon!

2/10 Terrible

John

Stayed 2 nights in Apr 2024
Response from Tanner - Front Office Manager on 20 May 2024
Hi John, I'm sorry to see we failed to meet your expectations. We are always looking for ways to improve. Thank you for your feedback!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown
Stayed 1 night in Apr 2024
Response from Tanner - Front Office Manager on 25 Apr 2024
Thank you for your feedback. We are glad you had a great stay and hope to welcome you back again soon!

10/10 Excellent

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained. Staff was very friendly! We would def go back.
Stayed 5 nights in Apr 2024
Response from Tanner - Front Office Manager on 25 Apr 2024
Hi Roxanne, Thank you for your feedback! We are thrilled you enjoyed your stay! Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Herald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool rocks. Having bikes, ski storage, hot chocolate bar are great amenities!
Stayed 2 nights in Apr 2024
Response from Tanner - Front Office Manager on 7 Apr 2024
Hi, Thank you for staying with us and for your review! I'm glad to see you had an amazing stay with us! We strive to provide a wonderful experience for our guests. We hope to welcome you back soon!

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is right! Bathroom was nice and clean. The staff were so nice and helpful. Heated outdoor pool, only drawback was pool towels were very tiny. Not sure if was the hotel or neighbors but we did find the hotel very noisy.
Stayed 2 nights in Mar 2024
Response from Tanner - Front Office Manager on 7 Apr 2024
Hi Matthew, Thank you for staying with us and for your review! I'm sorry to hear about the noisy neighbors. Please contact the front desk next time so, we can contact that room. We strive to provide a wonderful experience for our guests. We hope to welcome you back soon!

10/10 Excellent

Brittney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has everything that you need! Wonderful staff and service.
Stayed 6 nights in Mar 2024
Response from Tanner - Front Office Manager on 3 Apr 2024
Hi Brittany, Thank you for your feedback. We are glad you had a great stay and hope to welcome you back again soon!

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tanner - Front Office Manager on 3 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Miranda

Stayed 4 nights in Mar 2024
Response from Tanner - Front Office Manager on 25 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Amelia, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tanner - Front Office Manager on 3 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and great location within walking distance to the town centre
Stayed 2 nights in Mar 2024
Response from Tanner - Front Office Manager on 31 Mar 2024
Hi John, Thank you for your feedback. We are glad you had a great stay and hope to welcome you back again soon!

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception was was outstanding, helpful and friendly. I loved the free cookies daily and the breakfast. Nice to have a shuttle when you need it. Thank you. I will stay at the Pine Lodge again.
Stayed 7 nights in Mar 2024
Response from Tanner - Front Office Manager on 31 Mar 2024
Hi Patrick, Thank you for staying with us and for your review! I'm glad to see you had an amazing stay with us! We strive to provide a wonderful experience for our guests. We hope to welcome you back soon!

8/10 Good

Loren

Stayed 2 nights in Mar 2024
Response from Tanner - Front Office Manager on 25 Apr 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Barry

Travelled with family
Disliked: Staff & service
.
Stayed 4 nights in Mar 2024
Response from Tanner - Front Office Manager on 31 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Tanner - Front Office Manager on 31 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Loved all the extras! Great stay… can’t wait to come back. Thanks Lucas!
Stayed 2 nights in Mar 2024
Response from Tanner - Front Office Manager on 31 Mar 2024
Hi Amanda, Thank you for staying with us, we are so delighted to hear you enjoyed our amenities and staff. We hope to see you again in the near future!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Good location. Easy access to downtown
Stayed 3 nights in Mar 2024
Response from Tanner - Front Office Manager on 31 Mar 2024
Thank you for your feedback Glenn! We hope to welcome you back soon!

10/10 Excellent

Richard M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities are wonderful. Great breakfast that is included in price, indoor/outdoor heated pool, game room, transportation to ski area. The rooms were serviced every day!
Stayed 5 nights in Mar 2024
Response from Tanner - Front Office Manager on 21 Mar 2024
Hi Richard, Thank you for your review! We're glad you had a great stay with us and hope to welcome you back soon!

10/10 Excellent

Philip M, spokane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Updated rooms. Excellent staff and great breakdfast. Convenient location.
Stayed 2 nights in Mar 2024
Response from Tanner - Front Office Manager on 21 Mar 2024
Hi Philip, Thank you for your feedback! We are glad to see you had a great stay with us. We hope to welcome you back on your next trip to Whitefish!

10/10 Excellent

Norman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Highly recommend!
Stayed 2 nights in Feb 2024
Response from Tanner - Front Office Manager on 21 Mar 2024
Hi Norman, Thank you for your feedback! We are thrilled you enjoyed your stay! Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Christina, Washougal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel…would stay here afain
Stayed 2 nights in Mar 2024
Response from Tanner - Front Office Manager on 21 Mar 2024
Thank you for your great review! We're glad you had a wonderful stay and enjoyed our hotel. We hope to welcome you back soon!

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tanner - Front Office Manager on 21 Mar 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Jagjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Tanner - Front Office Manager on 21 Mar 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it has a game den for the kids. My kids loved it.
Stayed 2 nights in Feb 2024
Response from Tanner - Front Office Manager on 21 Mar 2024
Hi Rachel, Thank you for your review! We are happy to see you had a wonderful experience with us. Hope to welcome you back soon!

10/10 Excellent

Norman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were great
Response from Tanner Front Office Manager on 5 Mar 2024
Hi Norman, Thank you for your feedback. We are glad you had a great stay and hope to welcome you back again soon!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! We’ll be back!
Stayed 2 nights in Feb 2024
Response from Tanner Front Office Manager on 29 Feb 2024
Thank you for your review! We are happy to see you had a wonderful experience with us. Hope to welcome you back soon!

8/10 Good

Jelena, Calgary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough great things about the staff at the hotel. Everyone was super friendly and did a great job in every aspect. The breakfast buffet was constantly replenished and rich with selections. The indoor outdoor pool is fantastic and heated enough for the kids to really enjoy even in the winter. The only reason I'm not giving this hotel 5* all across is because the building structure seems old even though the interior is renovated, clean and well maintained. When people walk above you, it sounds extremely loud and the water pressure in the showers is also that of an old structure. Probably not much, if anything, can be done on this front. We would definitely stay here again.
Stayed 3 nights in Feb 2024
Response from Tanner - Front Office Manager on 5 Mar 2024
Hi Jelena, Thank you for staying with us. We are sorry to hear we did not meet all your expectations. We strive provide excellent service to our guests. We are glad you enjoyed your weekend. Looking forward to see you on the next trip to whitefish!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic spot, service is exceptional and amenities are great. A hotel with a lodge feel makes it a great spot to stay
Stayed 2 nights in Feb 2024
Response from Tanner - Front Office Manager on 21 Feb 2024
Hi Tyler, Thank you for your feedback! We are happy to see you had a wonderful stay. We hope to welcome you back soon!

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again!
This place was lovely! It was clean and well-maintained. The staff was incredibly helpful. The indoor/outdoor pool was super fun and there’s a “Den” that was an excellent place to hang out. I’ll be back!
Stayed 3 nights in Feb 2024
Response from Tanner - Front Office Manager on 21 Feb 2024
Hi Jill, Thank you for your feedback! We are thrilled you enjoyed your stay! Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

JAMIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the welcome cookies and hot chocolate to the smore bar to the games room to the outdoor pool and hot tub to river view and walking paths. I don't rally have anything bad to say. Great value. Great hotel.
Stayed 3 nights in Feb 2024
Response from Tanner - Front Office Manager on 21 Feb 2024
Hi Jamie, Thank you for your feedback! We are glad to see you had a great stay with us and we appreciate your feedback. We hope to welcome you back again soon!

10/10 Excellent

Kane

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great. Staff was nice. Rooms were clean
Stayed 2 nights in Feb 2024
Response from Tanner - Front Office Manager on 13 Feb 2024
Hi Kane, Thank you for your feedback. We are glad you had a great stay and hope to welcome you back again soon!

10/10 Excellent

robert

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff helpful and fun. lots of perk like 24H coffee, free breakfast and cookies.
Stayed 3 nights in Feb 2024
Response from Tanner - Front Office Manager on 21 Feb 2024
Hi Robert, Thank you for your review! We are happy to see you had a wonderful experience with us. Hope to welcome you back soon!