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Reviews of Pan Pacific Whistler Village Centre

4 out of 5
Pan Pacific Whistler Village Centre
4299 Blackcomb Way, Whistler, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 779 out of 1003 reviews" "
Rating 8 - Good. 158 out of 1003 reviews" "
Rating 6 - Okay. 33 out of 1003 reviews" "
Rating 4 - Poor. 21 out of 1003 reviews" "
Rating 2 - Terrible. 12 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

KENG PING

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service as usual. This is my 5th time visiting this hotel.
Stayed 1 night in May 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating and went the extra mile to help
Stayed 3 nights in May 2024
Response from Ruslan, Pan Pacific Whistler on 21 May 2024
Dear Andrew,Thank you for your feedback.We are happy you enjoyed you stay and hope to welcome you again!Warmest regards,

10/10 Excellent

Terri Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful Downside. Only 1 elevator working.
Stayed 1 night in May 2024
Response from Ruslan, Pan Pacific Whistler on 21 May 2024
Dear Terri Lynn,Thank you for your feedback.Sorry for the broken elevator. I hope that other than that you enjoyed your stay and will come back in the future!Sincerely,

10/10 Excellent

SHERYLL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ruslan, Pan Pacific Whistler on 21 May 2024
Dear Marilyn,Thank you for your bets rate for us!Hope you had a lovely stay and can't wait for your next visit!Sincerely yours,

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities
This property is in an excellent location very well kept with lots of nice enemies. I gave it a lower mark I’m property conditions because One of the two elevators is not operational and apparently has been that way for months. One Sunday am we waited almost 20 minutes to go up to the room.
Stayed 3 nights in May 2024
Response from Ruslan, Pan Pacific Whistler on 21 May 2024
Dear Thomas,Thank you for your review!I am glad you enjoyed your stay.Unfortunately the elevator has been out of order for several weeks as we are waiting on a couple of new parts. Please accept our apology.I hope to have you as our guest in the near future.Warm regards,

10/10 Excellent

Bax

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great experience
Stayed 1 night in May 2024
Response from Emily on 20 May 2024
Dear Valued Guest,Thank you for your wonderful review of our hotel. I am so glad that you had a good stay.We look forward to your next visit.Best wishes,EmilyFront Office Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our high expectations. A large, comfortable and quiet suit overlooking Blackcomb Mountain. Very comfortable bed and splendid shower. Free breakfast was plentiful with lots for veggies. Coffee was superb. Loved the whole experience!
Stayed 5 nights in May 2024
Response from Ruslan, Pan Pacific Whistler on 21 May 2024
Dear David,Thank you for your review.It's nice to see you had a great experience staying with us!And we hope to see you again!Best wishes,

2/10 Terrible

John

Travelled with group
Liked: Property conditions & facilities
Easy pleasant sign in .
Stayed 1 night in May 2024
Response from Emily on 20 May 2024
Dear John,Thank you for your feedback, I am sorry to hear that you had a disappointing stay. Please feel free to give more details of any issues you faced and we would be happy to assist. Best Wishes,EmilyFront Office Manager

10/10 Excellent

John P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Emily on 20 May 2024
Dear Valued Guest, Thank you so much for taking the time to leave us this review. We are so pleased that you enjoyed your stay.We hope to see you again soon.Best Wishes,EmilyFront Office Manager

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Oleksandra on 15 May 2024
Dear Corinne,Thank you for sharing your feedback with us.Thank you for choosing to stay with us, and we hope to welcome you back again in the future.Best regards,OleksandraAsst. FOM

10/10 Excellent

Mariza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in May 2024
Response from Oleksandra on 14 May 2024
Dear Mariza,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Oleksandra KelmAssistant Front Office Manager

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel. Lots to do
Stayed 3 nights in May 2024
Response from Oleksandra on 14 May 2024
Dear Maria,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Oleksandra KelmAssistant Front Office Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff from servers to cleaning staff to front desk and valet were all super friendly and helpful
Stayed 1 night in May 2024
Response from Oleksandra on 14 May 2024
Dear Michael,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Oleksandra KelmAssistant Front Office Manager

10/10 Excellent

Qiao Yi, White Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Oleksandra on 14 May 2024
Dear Qiao,Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Oleksandra KelmAssistant Front Office Manager

10/10 Excellent

heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, planning on staying again in the fall. Great especially for families. Just need to get other elevator working. Careful on balconies weird stick outs, my husband smashed his head pretty good and cut it open standing up from patio chair.
Stayed 2 nights in May 2024
Response from Oleksandra on 13 May 2024
Dear Heather,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and are planning to return in the fall. Your safety is paramount to us, so we'll be sure to address the issue with the balcony. We appreciate you bringing it to our attention. Looking forward to welcoming you back soon!OleksandraAssistant Front Office Manager

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always feels like home when staying at the Pan Pacific Whistler Village Hotel.
Stayed 1 night in May 2024
Response from Oleksandra on 16 May 2024
Dear Ross,Thank you for your warm words. It is important for us.We wish to see you soon again at the Pan Pacific Whistler.Best regards,OleksandraAssistant Front Office Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love our stay here. Definitely we'll come back.
Stayed 1 night in May 2024
Response from Diana on 11 May 2024
Dear Donna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Diana PirguluievaGuest Experience Manager

10/10 Excellent

CHRISTOPHER

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Breakfast was delicious. The beds were very comfortable and the pool was perfect for our kids.
Stayed 2 nights in May 2024
Response from Oleksandra on 9 May 2024
Dear Christopher, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Oleksandra Kelm Assistant Front Office Manager

10/10 Excellent

Kingsley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Oleksandra on 9 May 2024
Dear Kingsley, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Oleksandra Kelm Assistant Front Office Manager

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and friendly staff. First class. All ammenities including two hot tubs, heated pool and sauna. Loved it and would stay again.
Stayed 1 night in Apr 2024
Response from Oleksandra on 6 May 2024
Dear Jack,Thank you so much for this wonderful review. We are so glad that you had a fun ski trip!It is great to hear that our location and your suite were convenient and comfortable and that our team here were able to make you feel at home.We look forward to seeing you next time!Best Wishes,OleksandraAssistant Front Office Manager

6/10 Okay

Brenton

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good. Breakfast was nice but very basic. Unfortunately only one of two elevators were working leading to long waits and crowded rides
Stayed 3 nights in May 2024
Response from Oleksandra on 6 May 2024
Dear Brenton,We are sorry that some aspects of your stay with us were below your expectations.Please be sure that we are working on it.Best Wishes,OleksandraAssistant Front Office Manager

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Buffet breakfast included with our stay was okay but everything else about the hotel was excellent.
Stayed 2 nights in May 2024
Response from Oleksandra on 9 May 2024
Dear Michele, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Oleksandra Kelm Assistant Front Office Manager

10/10 Excellent

LEO

Staff great. Maintainence person great.
Stayed 1 night in Apr 2024
Response from Farida Samedzade on 3 May 2024
Dear Leo,Thank you for your amazing rating. Staff satisfaction is our first priority and we are happy that team was able to make your stay memorable.We are looking forward to welcome you back again.Farida S.Guest Experience Manager

10/10 Excellent

Michele, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Farida Samedzade on 3 May 2024
Dear Michele,Thank you for your amazing rating. We are looking forward to welcome you back again. Farida S.Guest Experience Manager

10/10 Excellent

Homa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Farida Samedzade on 3 May 2024
Dear Homa,Thank you for your amazing rating. We are looking forward to welcome you back again. Farida S.Guest Experience Manager

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was excellent.Ony one elevator so had to wait awhile.
Stayed 2 nights in Apr 2024
Response from Farida Samedzade on 3 May 2024
Dear Bruce,Thank you for your amazing rating. We are happy that you enjoyed your stay and apologies for inconvenience regarding elevator, we are working hard to fix it. We are looking forward to welcome you back again. Farida S.Guest Experience Manager

10/10 Excellent

Ravinesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Farida Samedzade on 3 May 2024
Dear Ravinesh,Thank you for your amazing rating. We are looking forward to welcome you back again. Farida S.Guest Experience Manager

10/10 Excellent

RANJNI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spotless, and the facilities were well-maintained. Friendly staff and breakfast was great. Only parking is expensive $40 per night ?
Stayed 1 night in Apr 2024
Response from Farida Samedzade on 3 May 2024
Dear Ranjni,Thank you for your feedback.We are happy that you enjoyed your room, hotel facilities, breakfast and our services. For parking we are trying to offer comparatively similar prices as near by parkings considering that it is located in undergrounds of hotel. Sometimes we do have offers with parking, please do not hesitate to contact reception in advance upon your future bookings.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Hye Soon

Liked: Cleanliness, staff & service, property conditions & facilities
The lady who works front desk was very kind. and housekeeper was kind too Thank you
Stayed 2 nights in Apr 2024
Response from Elisa on 27 Apr 2024
Dear valued guest,thank you so much for your great review of our hotel!We will pass on your feedback to the relevant departments and hope to welcome you back here in Whistler soon!Best regardsElisa StoesserGuest Experience Manager

10/10 Excellent

Ira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 1 night in Apr 2024
Response from Farida Samedzade on 24 Apr 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Quiet and calm area.
Stayed 3 nights in Apr 2024
Response from Farida Samedzade on 24 Apr 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Antonietta Di

Great location, friendly staff
Stayed 2 nights in Apr 2024
Response from Farida Samedzade on 24 Apr 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

2/10 Terrible

Margo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was very nice - mix up with reservation poorly handled. Very disappointing lack of support for customer. Ruined the experience.
Stayed 1 night in Apr 2024
Response from Farida Samedzade on 24 Apr 2024
Dear Margo,Thank you for your feedback.Kindly note, that upon check in team inquired about your second room since you made two bookings. Upon realizing that you made two reservations by mistake, team did their very best to assist you.We are happy that you enjoyed your room and hope to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

8/10 Good

Jie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Elisa on 26 Apr 2024
Dear Jie,thank you so much for your positive rating of our hotel!We hope to welcome you back again soon here in Whistler.Best regards,Elisa StoesserGuest Experience Manager

10/10 Excellent

Rhodora

Amazing hotel !! our rooms were upgraded. It’s reasonable w/ breakfast included. We had a great stay .!
Stayed 1 night in Apr 2024
Response from Farida Samedzade on 24 Apr 2024
Dear Valued Guest,Thank you for your amazing rating.We are happy that you enjoyed your room, breakfast and your stay in general was memorable. We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Ashlyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Farida Samedzade on 24 Apr 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Hector Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Apr 2024
Response from Farida Samedzade on 24 Apr 2024
Dear Valued Guest,Thank you for your amazing rating.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager

10/10 Excellent

Kiho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived a few hours early before check in time but the front staff offered us a room that was ready and let us check in the room. They also upgraded our room. We had a great stay!
Stayed 1 night in Apr 2024
Response from Mahmoud Abdellatief - Guest Experience Manager on 22 Apr 2024
Dear Kiho, Thank you for your amazing rating. We are really happy to know that you enjoyed your stay at Pan Pacific whistler Village center . We looking forward to welcoming you again. Thank you,

10/10 Excellent

Marlene

Travelled with partner
Breakfast okay for selection but what was there was good
Stayed 2 nights in Apr 2024
Response from Mahmoud Abdellatief Guest Experience Manager on 22 Apr 2024
Dear Marlene, Thank you for your amazing rating. We are really happy to know that you enjoyed your stay at Pan Pacific whistler Village center . We looking forward to welcoming you again. Thank you,

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2024
Response from Mahmoud Abdellatief Guest Experience Manager on 22 Apr 2024
Dear David, Thank you for your amazing rating. We are really happy to know that you enjoyed your stay at Pan Pacific whistler Village center . We looking forward to welcoming you again. Thank you,

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
In general we were very happy with the hotel. Most of the staff are very friendly, except one lady from the Raven. It’s very close to the gondolas and everything is quite easy.
Stayed 6 nights in Apr 2024
Response from Mahmoud Abdellatief Guest Experience Manager on 22 Apr 2024
Dear Amy, Thank you for your amazing rating. We are really happy to know that you enjoyed your stay at Pan Pacific whistler Village center . We looking forward to welcoming you again. Thank you,

10/10 Excellent

RODRIGO

Stayed 1 night in Apr 2024
Response from Diana on 11 May 2024
Dear Rodrigo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Diana PirguluievaGuest Experience Manager

10/10 Excellent

AIMANVIR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Elisa on 20 Apr 2024
Dear valued Guest,thank you for the great review of our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Elisa StoesserGuest Experience Manager

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to the centre but very quiet
Stayed 2 nights in Apr 2024
Response from Elisa on 20 Apr 2024
Dear Derekthank you for the positive review of our hotel!We are glad that you enjoyed our location.We hope to see you again soon here in Whistler.Sincerely, Elisa StoesserGuest Experience Manager

10/10 Excellent

?

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. Everything was perfect. Staff was really kind. I will be back soon. I can not say anything anymore.
Stayed 2 nights in Apr 2024
Response from Elisa on 20 Apr 2024
Dear valued Guest,thank you for the great review of our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Elisa StoesserGuest Experience Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Elisa on 20 Apr 2024
Dear Amy,thank you for the great review of our hotel!We hope to welcome you back soon.Sincerely, Elisa StoesserGuest Experience Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ruslan, Pan Pacific Whistler on 17 Apr 2024
Dear Jane,Thank you for your best rate for us!Hope to see you again soon!Sincerely yours,

10/10 Excellent

Charlie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel went over and above to accomodate us early when one of our party fell ill.
Stayed 1 night in Apr 2024
Response from Ruslan, Pan Pacific Whistler on 17 Apr 2024
Dear Charlie,Thank you for your perfect feedback! I hope you enjoyed your stay and see you soon again!Sincerely,

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay for our family that includes 4 kids. Very good set up, location and amenities. Definitely would recommend and would return.
Stayed 4 nights in Apr 2024
Response from Farida Samedzade on 12 Apr 2024
Dear Alejandro,Thank you for your excellent feedback.We are happy that you enjoyed hotel location, amenities and your stay in general was enjoyable.We are looking forward to welcome you back again.Warm Regards,Farida S.Guest Experience Manager