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Reviews of Kelly Inn West Yellowstone

2.5 out of 5
Kelly Inn West Yellowstone
104 South Canyon, West Yellowstone, MT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 664 out of 1002 reviews" "
Rating 8 - Good. 251 out of 1002 reviews" "
Rating 6 - Okay. 62 out of 1002 reviews" "
Rating 4 - Poor. 15 out of 1002 reviews" "
Rating 2 - Terrible. 10 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sofi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast really good 😊 But the guys in the lobby a little mind
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Thanks for staying

6/10 Okay

Hong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is in a beautiful area. However, there was no breakfast, and i was told Expedia had sent me an email, which I have never received. (Breakfast won't be included until May.) The parking in the property can be tricky. The room is super clean!
Stayed 1 night in Apr 2024
Response from Cheyenne, Front Desk on 29 Apr 2024
Hi there, I'm not sure if you're confusing us with another property or not. Here at the Kelly Inn, our breakfast is included all year.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Cheyenne, Front Desk on 26 Apr 2024
Thank you for staying with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and experience
Stayed 3 nights in Apr 2024
Response from GM on 25 Apr 2024
thank you

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and cozy. Nice western decorating. Would stay again.
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Thank you so much for staying

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating to our party of 10. Very clean and pleasantly decorated in a rustic way. Pool area was great! Breakfast had a wide selection of food including hot eggs and pancakes!
Stayed 2 nights in Feb 2024
Response from GM on 19 Apr 2024
Thank you so much for your wonderful comments

6/10 Okay

John

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
I appreciated being informed beforehand the inability to go to Old Faithful due to road maintenance. However, I was traveling with my two children and it would have been nice to know the pool and hot tub would be having maintenance during my stay. With much of the town being shut down until May it would have been nice to go swimming.
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
I am sorry that we did not communicate with you about our pool being down as we installed a new floor surface during this down time when the park is closed.

10/10 Excellent

Brittney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very cozy and the hotel was right across the street from the Grizzly and Wolf Discovery Center. The town is very nice and seemed like there are a lot of places nearby to eat. The hotel breakfast wasn’t anything special. Yogurt machine was broken, pancake machine was broken, and the only other options were bagels, bread, overhard eggs, and cereal. No potatoes or meat or anything. Overall the stay was nice for what we needed.
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you for staying with us, we're glad to hear you enjoyed your stay! We apologize for the inconveniences during breakfast. Since it is the off season, our breakfast is limited but we try our best to provide what we can without waste.

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from GM on 18 Mar 2024
thank you

10/10 Excellent

Shane

Stayed 5 nights in Mar 2024
Response from Cheyenne, Front Desk on 8 Apr 2024
Thank you for staying with us!

10/10 Excellent

William, sidney

Stayed 3 nights in Mar 2024
Response from Cheyenne, Front Desk on 10 Mar 2024
Thank you for staying with us.

10/10 Excellent

Adam

Stayed 6 nights in Feb 2024
Response from Cheyenne, Front Desk on 23 Mar 2024
Thank you for staying with us!

10/10 Excellent

Norman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good
Stayed 2 nights in Feb 2024
Response from GM on 29 Feb 2024
thank you for staying with us

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly, Quiet, Hot tub was really hot (good) and that is rare! Good breakfast.
Stayed 2 nights in Feb 2024
Response from GM on 27 Feb 2024
Thank you for staying with us

10/10 Excellent

Kellie, Las Vegas

Travelled with partner
Room is clean and location is nice, shopping and restaurants nearby. Shower is large and new. Beds are comfortable. Decor is rustic and perfect for location.
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Thank you for your 5 star review

10/10 Excellent

Kristin

Stayed 1 night in Feb 2024
Response from Cheyenne, Front Desk on 20 Mar 2024
Thank you for staying with us, we're glad to see you enjoyed your stay!

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms. Hot breakfast and property has 220 outlet in parking lot for EV charging
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
thank you for staying

10/10 Excellent

Bryan, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
thank you

10/10 Excellent

Sophia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in West Yellowstone, was able to easily walk to nearby stores and restaurants. Breakfast was above our expectations and front desk staff was very friendly and helpful throughout our stay!
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Thank you for your wonderful comments, I hope you are able to plan a trip again in the future

10/10 Excellent

Edward

Stayed 2 nights in Feb 2024
Response from Cheyenne, Front Desk on 20 Mar 2024
Thank you for staying with us!

10/10 Excellent

William, sidney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great staying here. Great breakfast and hot tub is huge and always hot
Stayed 4 nights in Feb 2024
Response from GM on 16 Feb 2024
Thank you for staying with us

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfectly appointed. Lots of hooks and cubbies. Lots at storage. Very nice layout.
Stayed 2 nights in Feb 2024
Response from GM on 11 Feb 2024
Thank you for staying with us

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay at The Kelly Inn
This hotel was surprisingly awesome. The staff was great, the hotel was clean, and the breakfast was amazing. They even have soup and cookies available sometimes during the day. I would definitely recommend. I also had multiple packages and shipments sent to the hotel that they took care of with no isses.
Stayed 4 nights in Jan 2024
Response from GM on 1 Feb 2024
Thank you so much for your wonderful comments, I hope that you will come back soon

10/10 Excellent

Rachelle

Stayed 1 night in Jan 2024
Response from Cheyenne, Front Desk on 20 Mar 2024
Thank you for staying with us, we're happy to see you enjoyed your stay here!

8/10 Good

Leslie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from GM on 28 Jan 2024
thank you for staying

10/10 Excellent

Billy, Lebanon

Travelled with partner
Liked: Property conditions & facilities
Room was spacious and clean/ comfy bed- awesome breakfast choices ❤️
Stayed 2 nights in Jan 2024
Response from GM on 23 Jan 2024
Thank you so much for your 5 star review

2/10 Terrible

Austin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had a dual king room and the beds and pillows were very uncomfortable and the shower head and water pressure were really bad! The breakfast in the morning was just your typical hotel buffet type breakfast nothing spectacular.
Stayed 2 nights in Jan 2024
Response from GM on 22 Jan 2024
I am sorry to hear that you did not like the shower head and pillows, i will look to see what room you stayed in and check them out.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Customer
Excellent staff, perfectly clean and good breakfast. I would stay again 😊
Stayed 3 nights in Jan 2024
Response from GM on 16 Jan 2024
Thank you for your comments

10/10 Excellent

Brent, Twin Falls

Stayed 2 nights in Jan 2024
Response from GM on 12 Jan 2024
Thank You

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GM on 12 Jan 2024
Thank you

2/10 Terrible

Swati

Stayed 3 nights in Nov 2023
Response from GM on 12 Jan 2024
I am sorry to see that you did not like your stay

10/10 Excellent

Elizabeth

Stayed 3 nights in Dec 2023
Response from GM on 2 Jan 2024
thank you

10/10 Excellent

Brent, Twin Falls

Stayed 2 nights in Dec 2023
Response from GM on 1 Jan 2024
thank you

10/10 Excellent

Steven

Stayed 2 nights in Dec 2023
Response from GM on 31 Dec 2023
thank you

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on 26 Dec 2023
Thank you

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from GM on 26 Dec 2023
Thanks for staying

10/10 Excellent

Ofelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ambiance
Response from GM on 11 Feb 2024
thank you

6/10 Okay

Debbie

Liked: Cleanliness, property conditions & facilities, room comfort
The room was very clean and comfortable, but when we went to the pool area thinking to relax the whirlpool was not working and after being outside in the cold it would have been nice to sit in. Also the book in the room with area food and activities said there was a sauna and there wasn’t.
Stayed 1 night in Dec 2023
Response from GM on 13 Dec 2023
Thank you for staying, sorry that our hot tub was down as we were installing a new sand filter. We have not had a sauna for some time so we will work on getting that listing taken off the book

10/10 Excellent

Marco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was excellent.
Stayed 1 night in Dec 2023
Response from GM on 13 Dec 2023
Thank you for giving us 5 stars

10/10 Excellent

Eusebio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 4 nights in Nov 2023
Response from GM on 13 Dec 2023
Thank you for your five star review

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I've stayed in quite a few hotels in the area and i would say this one is definitely in the top 2 or 3. Clean, friendly staff, and kept pretty nice.
Stayed 1 night in Nov 2023
Response from GM on 13 Dec 2023
Thank you so much for your wonderful comments

10/10 Excellent

Cherryleth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 27 Nov 2023
Thank you

10/10 Excellent

Kenneth

Stayed 1 night in Nov 2023
Response from GM on 13 Dec 2023
Thank you

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 19 Nov 2023
Thank you for staying with us.

10/10 Excellent

dawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel everrrr.
Stayed 1 night in Nov 2023
Response from Front Desk on 15 Nov 2023
Thank you for staying with us, we're happy to see you enjoyed your time here!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
All was good- maybe breakfast was a bit crowded
Stayed 2 nights in Oct 2023
Response from GM on 14 Nov 2023
thank you for staying

10/10 Excellent

Dennis

Travelled with partner
Liked: Amenities
There was a problem with my reservation( my fault) and the ladies at the front desk were exceptionally helpful in correcting the situation, The property is conveniently located to the highway. Breakfast was great! The fire pits out front were a great bonus! Would highly recommend this property!
Stayed 1 night in Nov 2023
Response from Front Desk on 12 Nov 2023
Thank you for staying with us! We're glad to hear you had a great stay and that our staff was able to help and take care of the situation.

10/10 Excellent

Daniel, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Front Desk on 9 Nov 2023
Thank you for staying with us.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 3 Nov 2023
Thank you for staying with us.

10/10 Excellent

Minh

Stayed 2 nights in Oct 2023
Response from GM on 27 Nov 2023
Thank you