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Reviews of Aiden by Best Western Cape Cod - West Yarmouth

3 out of 5
Aiden by Best Western Cape Cod - West Yarmouth
476 Route 28, West Yarmouth, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 361 out of 853 reviews" "
Rating 8 - Good. 263 out of 853 reviews" "
Rating 6 - Okay. 130 out of 853 reviews" "
Rating 4 - Poor. 66 out of 853 reviews" "
Rating 2 - Terrible. 33 out of 853 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Christopher

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
West Yarmouth is a special place. It is a small mix between bad traffic and convenient walkable shopping. The hotel is amazing and always seems to be undergoing maintenance upgrades/ renovations. It has an amazing Indian cuisine restaurant and bar in the hotel. No hot tub/ Jacuzzi, but the pool is very nice. Suggest this location if staying on the Cape.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable rooms. Breakfast had a lot of options.
Stayed 1 night in May 2024

10/10 Excellent

Joele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean hotel. The staff is super nice. It’s a great location.
Stayed 3 nights in May 2024

10/10 Excellent

MaryLou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was clean. The hotel in all was clean the pool nice. Cons- Breakfast was mid... The room had no closet but had hangers in the draw. The handle of the bathroom door was broken when we got in and the toilet you can tell was replaced but not securely set so it moved when you sat down. I felt safe and it was clean but average.
Stayed 1 night in Apr 2024

8/10 Good

Peter Eramo

Business traveller
Liked: Cleanliness, property conditions & facilities
very convenient location on Rte 28. Room was clean and the rate was very good. Did not dine at the restaurant or use their facilities. Breakfast was not great and the front desk check in woman could be friendly or nice. She didn't say almost anything during check in...was very odd.
Stayed 3 nights in Apr 2024

4/10 Poor

Danielle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Morning breakfast was frozen.. all there pancakes and egg weren’t cooked all the way. The bed sheets felt like sand material. Wasn’t comfortable. But the customer service was great
Stayed 1 night in Apr 2024
Response from Khia on 16 Apr 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I preferred the prior restaurant, more variety for the average person. Sorry, but not everybody likes Indian food. Maybe an acquired taste. Just being me.
Stayed 1 night in Apr 2024

4/10 Poor

jane

Disliked: Staff & service
I checked in and asked if our room could be closer to the lobby/elevator as my husband has mobility issues. The room we were assigned was accessible by stairs or a long walk from the elevator. I was told I could be “upgraded “ for an additional fee. FYI the parking lot was almost empty. There appeared to be plenty of rooms either on the first floor or in the main building. Very disappointed at this lack of service and compassion.
Stayed 1 night in Mar 2024

10/10 Excellent

Colby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Mar 2024

10/10 Excellent

Silvanna-Marison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024

6/10 Okay

Meg

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel is only a few years old, and looks pretty nice from the outside. My family was without heat/hot water while our furnace was being replaced, so we decided to stay down the road at this property. While the building looks pretty nice and new, it was very dirty and falling apart inside. There was hallway carpet that was being held together by duct tape and the carpet and furniture in our room were badly stained. It's a cheap hotel, so I didn't really care. Then the TV in our room wouldn't turn on. Then the bathtub would not drain - at all. After two of us took quick showers, the tub was almost full. Finally, we just decided to go home and tough it out in our home without heat. I was very disappointed. For being a newer property, I'm a bit shocked at how filthy it was. When I checked out 2 hours after checking in and told the front desk attendant that our bathtub wouldn't drain, she just stared at me blankly. I will say, the Indian restaurant in the lobby is amazing. I would never stay at this hotel again - but I will definitely be back for for the Indian food at Keshar. Their food and service are A .
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024

4/10 Poor

Laura, Swampscott

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Kim

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked this room for my father due to the storm he lost electricity he is elderly and requires a wheel chair. The hotel was not plowed and the wheel chair ramp was not clear. The young girl who worked at the front desk was very nice but I had to shovel the ramp for 30 mins to get him inside the building. Then the handicapped accessible rom was to narrow to get his chair near the bed. Again the receptionist was trying her best but it was a very difficult check in and stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and the restaurant was inviting. The staff was friendly and helpful. I will definitely stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service
Large TV, Comfortable bed.
Stayed 1 night in Feb 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping came every day and did a great job!
Stayed 2 nights in Feb 2024

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable bed. It could have been great, but walls are so thin you can hear the person in the next room having conversations. It was like they were in the room with you and also the slamming of the doors. Anytime someone came in or out they’d let the door slam. I guess in that regard it was just no consideration of other guests. I’m sure it’s a safety feature to make sure the doors close.
Stayed 1 night in Feb 2024

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Paulo

Business traveller
Liked: Cleanliness, staff & service, amenities
Kgghhuj
Stayed 1 night in Jan 2024

10/10 Excellent

Schnelle

Stayed 1 night in Jan 2024

2/10 Terrible

Dave

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great New Year weekend!
Great property, staff and amenities. The toilet in my room didn’t flush, even after a visit from the maintenance person on duty. Luckily, there was a bathroom in the lobby. I enjoyed the pool, and the restaurant was quite popular, as the food was great if you like Indian cuisine. Would definitely recommend.
Stayed 2 nights in Dec 2023

8/10 Good

Jefferson

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Staff at the front desk is always so pleasant. They accommodate anything I have asked. Been staying here for years - even through the different ownership.
Stayed 1 night in Dec 2023

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jorge

Stayed 1 night in Dec 2023

8/10 Good

Arthur B

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean, central location
After waiting a few minutes for a front desk clerk, I called the phone number posted at the desk, at which point 2 men came to check me in. Room was clean and updated. In the morning, my keys did not work; the desk clerk had to rekey them. Check out was very smooth.
Stayed 1 night in Dec 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Maria

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

6/10 Okay

Ethan

Business traveller
Liked: Staff & service
Room was okay. Some cobwebs in corners, the air conditioner/heater was unplugged on first entry, and the bath tub wasn't sealed or seated so it creaked and shifted. Heard good things about the restaurant there but I got in too late to try it out. Bed was comfortable enough though, and the check-in process was smooth. There are better options in the area, but there are worse as well. Check the other reviews for a better idea, I'd say
Stayed 1 night in Dec 2023

8/10 Good

Geraldy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager super cool, nice and smart. Only they need to upgrade sofabed
Stayed 2 nights in Nov 2023

10/10 Excellent

Frantz

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel to stay.
Stayed 2 nights in Nov 2023

6/10 Okay

Karen

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This was our second stay at this property. This property is conveniently located near shops, restaurants, and activities around the Yarmouth/ Hyannis area. Sadly although our room was neat and clean, the room overall could use a refresh. The wall paper was peeling, the carpet was fraying at the edge near the tile in the entry way, the tub didn't drain and we stood in 2 in deep water every shower, plus one of the tiles in the shower was cracked.
Stayed 2 nights in Nov 2023

10/10 Excellent

brad

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Chad

Liked: Staff & service, amenities, property conditions & facilities
Peaceful
Stayed 1 night in Nov 2023

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very clean, convenient and staff friendly. Best sleep I have had at a hotel in a long time.
Stayed 1 night in Nov 2023

10/10 Excellent

Lucas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend with friends.
Great hotel. Clean. Nice heated indoor pool. Room was super comfortable. Great location. Walking distance to the Music Room. Excellent venue.
Stayed 1 night in Nov 2023

6/10 Okay

Francisco

Travelled with family and small children
Disliked: Staff & service, amenities
Everything was okay, but I found the receptionist rude to us when my wife was doing check in we found it to be very unpleasant I think our stay was the first and last time we stay .
Stayed 1 night in Nov 2023

6/10 Okay

Thomas

Stayed 2 nights in Nov 2023

10/10 Excellent

Amanda

Stayed 1 night in Nov 2023

8/10 Good

Kimberly

Liked: Property conditions & facilities, room comfort
Find somewhere else to go.
Don’t like how before you check in your room that they have your room door open and it wasn’t just mine I saw others like that when I checked in. At breakfast time they did not offer any because they said it was run by a third party and they never showed up. The girls at front desk last night and this morning both walk around with their music playing in their ears.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Joseph, Boston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wood frame construction and long hallways, can be noise on first floor
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated,clean
Stayed 2 nights in Oct 2023