Terrace/patio
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Reviews of Delamar West Hartford

3.5 out of 5
Delamar West Hartford
1 Memorial Road, West Hartford, CT

Reviews

9.8

Exceptional

Rating 10 - Excellent. 721 out of 815 reviews" "
Rating 8 - Good. 73 out of 815 reviews" "
Rating 6 - Okay. 7 out of 815 reviews" "
Rating 4 - Poor. 9 out of 815 reviews" "
Rating 2 - Terrible. 5 out of 815 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Scottie, Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained with excellent service and professional staff
Stayed 1 night in Apr 2024
Response from Eric W. on 4 May 2024
Thank you, we hope to welcome you back for another stay.

10/10 Excellent

Rebecca, Acton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Delamar West Hartford. Great location. Easy and complimentary valet parking. Friendly and professional staff. Outstanding restaurant. Beautiful setting. Super comfy beds. I could go on!
Stayed 1 night in Apr 2024
Response from Eric W. on 27 Apr 2024
Thank you for this wonderful feedback, we hope to welcome you back in the near future.

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eric W. on 27 Apr 2024
Thank you!

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stellar accommodations, everything meticulous, beautiful, and highest quality. Staff fantastically helpful and present. Restaurant was exceptional. Sweet, walkable neighborhood. Highest possible recommendation!
Stayed 1 night in Apr 2024
Response from Eric W. on 27 Apr 2024
Thank you so much, we hope to welcome you back.

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and close to a lot of dining options
Stayed 1 night in Apr 2024
Response from Eric W. on 20 Apr 2024
Thank you, we hope to welcome you back for another stay.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Lovely stay!
Stayed 1 night in Apr 2024
Response from Eric W. on 20 Apr 2024
Thank you, we hope to welcome you back for another stay.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Eric W. on 20 Apr 2024
Thank you, we hope to welcome you back for another stay.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and pleasant stay!
Stayed 2 nights in Apr 2024
Response from Eric W. on 16 Apr 2024
Thank you for the wonderful feedback, we hope to welcome you back for another stay.

10/10 Excellent

VERUSKA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time and everything was to our expectations.
Stayed 2 nights in Apr 2024
Response from Eric W. on 14 Apr 2024
Excellent, we hope to welcome you back.

8/10 Good

jonathan

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Eric W. on 13 Apr 2024
Thank you, we look forward to the opportunity to welcome you back.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience.
Stayed 2 nights in Apr 2024
Response from Eric W. on 11 Apr 2024
Thank you for the wonderful feedback, we look forward to the opportunity to welcome you back.

10/10 Excellent

Robert, Montreal

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eric W. on 3 May 2024
Thank you!

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convienant to area establishments, valet parking was a dream
Stayed 1 night in Apr 2024
Response from Eric W. on 8 Apr 2024
Thank you for the positive feedback, we hope to welcome you back for another stay.

10/10 Excellent

loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Apr 2024
Response from Eric W. on 5 Apr 2024
Thank you, we hope to welcome you back for another stay.

10/10 Excellent

Paul, Plainview

Liked: Cleanliness, staff & service
Very good stay
Stayed 1 night in Mar 2024
Response from Eric W. on 5 Apr 2024
Thank you, we hope to welcome you back for another stay.

10/10 Excellent

Tina, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eric W. on 29 Mar 2024
Thank you, we look forward to welcoming you back.

10/10 Excellent

Rebecca, St Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, super kind valet and waitstaff at the restaurant. Ideal location. We’ll be back!
Stayed 3 nights in Mar 2024
Response from Eric W. on 29 Mar 2024
Thank you, we look forward to welcoming you back.

10/10 Excellent

Daisy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eric W. on 26 Mar 2024
Thank you, we hope to welcome you back.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Great location and housekeeping staff were so friendly. Room was very quiet. A lovely option in this area.
Stayed 1 night in Mar 2024
Response from Eric W. on 24 Mar 2024
Thank you for the wonderful feedback, we look forward to the opportunity to welcome you back.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located hotel with great amenities.
Stayed 1 night in Mar 2024
Response from Eric W. on 24 Mar 2024
Thank you for the wonderful feedback, we look forward to the opportunity to welcome you back.

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Eric W. on 13 Apr 2024
Thank you, we look forward to the opportunity to welcome you back.

10/10 Excellent

Allison, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always feel the most important customer at Delamar but its how they treat everyone. checkin valets & front desk great. turn down suddenly shows up w free waters full ice bucket & chocolates. what? quiet high floor spacious room where space is large & furnishings design & space well utilized. high end restaurant busy w small groups.
Stayed 1 night in Mar 2024
Response from Eric W. on 13 Mar 2024
Thank you for your kind remarks, I will certainly share with the team. We look forward to the opportunity to welcome you back.

10/10 Excellent

Uchechukwu

Travelled with partner
Liked: Cleanliness, staff & service
Lovely property, good walkable location, kind employees, and good service
Stayed 2 nights in Mar 2024
Response from Eric W. on 13 Mar 2024
Thank you for sharing this wonderful feedback, we look forward to welcoming you back.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 1 night in Mar 2024
Response from Eric W. on 10 Mar 2024
Thank you, we hope to welcome you back for another visit soon.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eric W. on 29 Mar 2024
Thank you, we look forward to welcoming you back.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eric W. on 29 Mar 2024
Thank you, we look forward to welcoming you back.

6/10 Okay

todd

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Property as a whole was great a d i’ve had a great stay here over valentines day- so this one night trip was a surprising let down. Front desk distracted at check in- wrote the wrong room number on card envelope so had to go back to desk to get keys; requested additional towels and they were sent to wrong room; breakfast staff RUDE BEYOND MEASURE in telling us to leave so they could set for brunch even though they WERE set for brunch and even put brunch items on our table as we sat there and cleaned glass with windex 15” from my head (i was having a conversation and tears in my eyes when the black woman that also works in the spa said i HAD TO LEAVE)- FYI- there was no one waiting for a brunch table; late check out of even 30 minutes denied even tho there was no way all rooms could be cleaned in that time frame - and we saw 4 people from our floor leaving before 10AM; never received VIP credit on this trip OR trip over valentine’s day. Valet staff lovely as was the wait staff from the night before our stay at Artisinal
Stayed 1 night in Mar 2024

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, easy checking and outstanding guest services.
Stayed 1 night in Mar 2024
Response from Eric W. on 6 Mar 2024
Thank you, we hope to welcome you back for another stay.

10/10 Excellent

Robert, newburyport

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a consistent experience……efficient, clean, great breakfast…..must stay property when we are travelling local to Hartford
Stayed 1 night in Mar 2024
Response from Eric W. on 4 Mar 2024
Thank you for sharing this wonderful feedback, we're pleased to hear that you enjoyed your stay. We hope to welcome you back for another visit.

10/10 Excellent

javier, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Mar 2024
Response from Eric W. on 3 Mar 2024
Thank you for the wonderful feedback, we hope to welcome you back for another stay.

10/10 Excellent

Jennifer

Liked: Amenities, property conditions & facilities
Amazing hotel with exceptional staff and a great eye for detail
Stayed 1 night in Mar 2024
Response from Eric W. on 2 Mar 2024
Thank you for your kind remarks, we look forward to the opportunity to welcome you back for another stay.

10/10 Excellent

Melissa, SYOSSET

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eric W. on 21 Mar 2024
Thank you for sharing this wonderful feedback, we hope to welcome you back.

8/10 Good

Katelyn

Stayed 1 night in Feb 2024
Response from Eric W. on 21 Mar 2024
Thank you for your feedback, we hope to welcome you back for another stay.

10/10 Excellent

Farra

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel, beautiful, clean and staff is amazing. Restaurant attached is delicious as well. Very pleased!!!
Stayed 1 night in Feb 2024
Response from Eric W. on 25 Feb 2024
Thank you very much for taking the time to share your delightful experience with us. We're pleased to hear that you enjoyed your stay at our hotel and we look forward to the opportunity to welcome you back.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eric W. on 26 Feb 2024
Thank you for the wonderful feedback, we hope to welcome you back.

10/10 Excellent

Douglas

Travelled with partner
Very impressed with the check in, staff greeted us upon arrival and were truly over the top professional and courteous.
Stayed 1 night in Feb 2024
Response from Eric W. on 25 Feb 2024
Thank you very much for taking the time to share your delightful experience with us. We're pleased to hear that you enjoyed your stay at our hotel and we look forward to the opportunity to welcome you back.

10/10 Excellent

amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous!
Stayed 1 night in Feb 2024
Response from Eric W. on 24 Feb 2024
Thank you for the kind feedback, we're pleased to hear that you enjoyed your stay.

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking, felt super luxurious, beds are super comfortable. Staff at the hotel doesn’t let you lift a finger they do everything for you. I would definitely come back!
Stayed 1 night in Feb 2024
Response from Eric W. on 18 Feb 2024
Thank you for the wonderful feedback, we hope to welcome you back soon.

10/10 Excellent

todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Eric W. on 21 Mar 2024
Thank you for sharing this wonderful feedback, we hope to welcome you back.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant, stress-free stay.
Stayed 2 nights in Feb 2024
Response from Eric W. on 12 Feb 2024
Thank you!

10/10 Excellent

Arsen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eric W. on 12 Feb 2024
Thank you!

10/10 Excellent

Patricia

Stayed 1 night in Jan 2024
Response from Eric W. on 20 Mar 2024
Thank you for the positive feedback, we hope to welcome you back for another stay.

10/10 Excellent

Daniel

Stayed 5 nights in Jan 2024
Response from Eric W. on 2 Feb 2024
Thank you for the wonderful feedback, we hope to welcome you back for another visit!

10/10 Excellent

Hal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Eric W. on 2 Feb 2024
Thank you for the wonderful feedback, we hope to welcome you back for another visit!

10/10 Excellent

Robert, Port Saint Lucie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Lovely hotel with well appointed, beautiful rooms. Valet parking and breakfast was a real treat.
Stayed 2 nights in Jan 2024
Response from Eric W. on 2 Feb 2024
Thank you for the wonderful feedback, we hope to welcome you back for another visit!

2/10 Terrible

Derek

Stayed 1 night in Jan 2024
Response from Eric W. on 21 Mar 2024
We apologize that your experience was not up to expectations, we hope to have the opportunity to welcome you back and provide an exceptional stay.

8/10 Good

Tzvika

Business traveller
Liked: Cleanliness, staff & service
Wonderful hotel facilities and location Ned some work on Maintanance I had too many issue for one night and need a steam room or sauna I think it’s a must food is good
Stayed 1 night in Jan 2024
Response from Eric W. on 2 Feb 2024
Thank you for the feedback, we're pleased to hear you enjoyed your stay. I do apologize for the shortcomings regarding maintenance, this is certainly not typical of our rooms and the issue has been addressed. We hope to welcome you back for another stay and have the opportunity to exceed your expectations. We do plan on installing a sauna in our spa as well!

10/10 Excellent

elodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eric W. on 2 Feb 2024
Thank you for the wonderful feedback, we hope to welcome you back for another visit!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing. Great experience. Will be back for sure
Stayed 1 night in Jan 2024
Response from Eric W. on 2 Feb 2024
Thank you for the wonderful feedback, we hope to welcome you back for another visit!