Bar (on property)
Check availability

Reviews of The Lodge at Mount Snow

2.5 out of 5
The Lodge at Mount Snow
393 VT-100, West Dover, VT

Reviews

8.2

Very good

Rating 10 - Excellent. 165 out of 407 reviews" "
Rating 8 - Good. 141 out of 407 reviews" "
Rating 6 - Okay. 60 out of 407 reviews" "
Rating 4 - Poor. 21 out of 407 reviews" "
Rating 2 - Terrible. 20 out of 407 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Theresa

Stayed 1 night in Jun 2023

10/10 Excellent

Ryan

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall love this place!!!!
Stayed 2 nights in Mar 2023
Response from Lodge Front Desk on 25 Mar 2023
Thank you so much Ryan! We enjoyed hosting you and hope you will return to the Mount Snow area soon! Best Wishes

10/10 Excellent

qiana

Stayed 1 night in Mar 2023
Response from Lodge Front Desk on 25 Mar 2023
Qiana, Thank you very much. We appreciate your feedback and hope you return for another great Vermont adventure!Best Wishes

8/10 Good

Rolf

Stayed 1 night in Mar 2023
Response from Lodge Front Desk on 25 Mar 2023
Rolf, Thank you so much for staying with us. I hope you enjoyed your time in the green mountains! Best Wishes

10/10 Excellent

Ashley

Stayed 1 night in Feb 2023
Response from Lodge Front Desk on 15 Mar 2023
Ashley, Thank you so much! We hope you enjoyed your stay with us and your visit to Mount Snow. Best Wishes

6/10 Okay

David

Stayed 1 night in Mar 2023
Response from Lodge Front Desk on 15 Mar 2023
David, Thank you for your feedback. We hope you enjoyed your stay with us!Best Wishes

8/10 Good

DOUGLAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Lodge Front Desk on 6 Apr 2023
Thank you for your feedback, Douglas! We hope to see you again soon. Safe travels

10/10 Excellent

Jessica L

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of 6, rented two room next to each other. Not bad for the price and being practically right on the mountain!
Stayed 1 night in Mar 2023
Response from Lodge Front Desk on 12 Mar 2023
Jessica, Thank you very much! We hope you enjoyed your stay with us and look forward to welcoming you again. Best Wishes

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience staying at The Lodge. The room was spacious with access to a shared balcony. The Moover bus (shuttle to the mountain) was located right at the bottom of the hotel driveway. Alternately, the mountain was an easy 10 minute walk. Quick drive to lots of restaurants along the main road. Mini fridge in the room, netflix on the TV, and shovels available to dig your car out. The front desk staff was super friendly. I wish the Tavern on site was open - it's an empty bar. But great rec room to play pool/darts. There's an indoor hot tub so bring your suit! Overall great experience. We will be back.
Stayed 1 night in Mar 2023
Response from Tiffany on 8 Mar 2023
Hi Brittany! Thank you for taking the time to tell us about your recent stay with us. We are so happy that you enjoyed your time at The Lodge! We hope to see you again soon! Warm Regards, Tiffany

10/10 Excellent

jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Lodge Front Desk on 5 Mar 2023
Good morning, Jane.Thank you so much for staying with us! We apricate the feedback and hope you enjoyed your time at Mount Snow. Best Wishes

10/10 Excellent

Zoey

Stayed 1 night in Mar 2023
Response from Lodge Front Desk on 25 Mar 2023
Thank you Zoey! We are glad you enjoyed your stay and hope you will return to us for another Vermont adventure. Best Wishes

8/10 Good

Jessica

Stayed 2 nights in Feb 2023
Response from Lodge Front Desk on 4 Mar 2023
Thank you, Jessica! We hope you enjoyed your stay at mount snow! Best Wishes

4/10 Poor

Katherine

Travelled with family
Disliked: Amenities, property conditions & facilities
Unfortunately our room had multiple smells such as: fecal matter (mattress and floor) and deodorizer, and a vent smell. It seems like the cleaners used may also have had strong smells. It was unfortunate given the proximity to mountain and cost! The front desk staff was responsive and arranged a new room which was less smelly (just vent and general cleaner smell) was off-putting at times. Breakfast spread was decent for kids, new room bed was comfortable and not smelly. Downside is large lodge/tavern area was dirty and fireplace not operational.
Stayed 1 night in Feb 2023
Response from Lodge Front Desk on 4 Mar 2023
Good morning, KatherineI am very sorry for your experience. Thank you for allowing us to make you comfortable. We appreciate your feedback and use it to provide the best stay possible for our guests. Thank you very much for staying with us!

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a family trip
Stayed 2 nights in Feb 2023
Response from Lodge Front Desk on 26 Feb 2023
Anna, Thank you so much for staying with us! We are so glad your family enjoyed Mount Snow. Best Wishes

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, close to Mt. Snow. Rooms were clean.
Stayed 2 nights in Feb 2023
Response from Tiffany on 22 Feb 2023
Hi Thomas! I am so happy you enjoyed your time with us! We hope to see you again, whenever your travels bring you back to the Valley! Warm Regards, Tiffany

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Lodge Front Desk on 15 Mar 2023
Jessica, Thank you so much for choosing to stay with us. We hope you will return! Thank you for the feedback! Best Wishes

8/10 Good

Foy

Stayed 2 nights in Feb 2023
Response from Tiffany on 22 Feb 2023
Thanks for the rating Foy! We hope to see you again soon! Warm Regards, Tiffany

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night while snowboarding at Mt. Snow. This lodge is conveniently located close to Mt. Snow, however it is a bit far to walk but definitely easy enough to drive and park at the mountain. The lodge looks outdated from the outside and in the lobby, but the room is very clean, updated, and very comfortable! The price is a steal for the location. The staff are great, and the continental breakfast has enough options to get you started for your day. I'd highly recommend!
Stayed 1 night in Feb 2023
Response from Tiffany on 20 Feb 2023
Hi Kara! It was a pleasure to have you stay with us! I am glad that you enjoyed your stay and cannot wait to share your feedback with the team here! We hope that you will choose to stay with us again, whenever your travels bring you back to Dover! Warm Regards, Tiffany

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn was clean and well kept and the staff did a nice job with Breakfast etc. Quaint and convenient
Stayed 1 night in Feb 2023
Response from Tiffany on 14 Feb 2023
Hi Mike! I am thrilled to hear that you enjoyed your time with us! We certainly hope to see you again, whenever your travels bring you back to the Valley! Warm Regards, Tiffany

8/10 Good

Brendon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is really perfect for skiing at Mt Snow which is literally the next road over. Friendly and welcoming service. Nice clean room with comfortable furniture, free Wi-Fi and streaming TVs. Free bottled water, quality snacks and a quality continental breakfast were all great surprises. We will definitely stay again!
Stayed 2 nights in Feb 2023
Response from Tiffany on 14 Feb 2023
Hi Brendon! Thank you so much for telling us about your stay! I am glad that you were able to enjoy yourself during your time at The Lodge. We look forward to welcoming you back soon! Warm Regards, Tiffany

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Tiffany on 14 Feb 2023
Thanks for the 5 John!

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for our son’s 16th birthday February 2023 the Mountain View rooms are awesome. Minutes to MT Snow and local food and shops- truly a great time had by all Would stay again and again Thanks Lodge at MT Snow
Stayed 2 nights in Feb 2023
Response from Tiffany on 14 Feb 2023
Happy Belated Birthday to your Son, Karin! We hope he had an amazing day! I am so happy that you enjoyed your time in Dover and look forward to welcoming you back to The Lodge whenever your travels bring you back to Mt. Snow! Warm Regards, Tiffany

10/10 Excellent

Dawid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place 5 mins walk from ski lifts. Very recommended, affordable,friendly stuff.
Stayed 1 night in Feb 2023
Response from Tiffany on 14 Feb 2023
Dawid, Thank you for your feedback! We are stoked that you enjoyed your stay with us and hope to see you again soon! Warm Regards, Tiffany

2/10 Terrible

Michele

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff was unreasonable … pet friendly hotel they charge u $30 per night per dog and you are not permitted to leave the dog alone in the room how can u ski isn’t that the point of a pet friendly hotel at the base of a ski resort? The pet friendly room is in the basement with a one basement window …ended up getting my money back and leaving horrible if you have pets, do not go here. It is not pet friendly !!!
Stayed 2 nights in Feb 2023
Response from Tiffany on 14 Feb 2023
Hi Michele, We certainly wished you had informed us that you were bringing your furry friends prior to your arrival so we could have explained our policies and the set up of the pet friendly rooms prior to your arrival. We realize we do not fit the needs of every guest, which is why we request a phone call from any guests bringing along their pet(s). We have a no pet left behind policy to ensure the comfort of your pet as well as the comfort of our guests in the rooms surrounding you. We have many guests who bring along their pups and have no problem complying with this simple request. Upon realizing that we were unable to meet your needs, as we do not provide kenneling services, we issued you a full refund. Though we could not be the ones to host you on your recent trip to Dover, we hope you were able to find more suitable accommodations and enjoy all the area has to offer! Warm Regards, Tiffany

6/10 Okay

Richard

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great location. Thought that maid service would be every day. Never had clean towels or beds made. Garbage was never taken out. Guess there wasn't any maid service..Rooms were big beds were ok.
Stayed 4 nights in Feb 2023
Response from Lodge Front Desk on 11 Feb 2023
Richard, Thank you for staying with us. I am so sorry your needs were not addressed. We mention on our registration sheets at check in that we do not offer stay over service, however, we always encourage our guests to call the front desk with any needs. We are always happy to bring you towels, fresh sheets, and remove anything not needed. Hopefully this could be helpful for a future stay with us. Best Wishes

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great rooms
Rooms are big comparing with other mountain inn places. Our room was very clean and warm. Breakfast was delicious and with plenty of options. And the biggest advantage was the proximity to the ski slopes. We would come back here any time. Thank you for the great service.
Stayed 2 nights in Feb 2023
Response from Lodge Front Desk on 8 Feb 2023
Thank you so much for staying with us!We are very happy you enjoyed your time and hope you'll come back to us. Best Wishes

10/10 Excellent

Sydney

Stayed 3 nights in Feb 2023
Response from Lodge Front Desk on 8 Feb 2023
Thank you Sydney!We appreciate you staying with us and your feedback. Best Wishes

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 3 nights in Feb 2023
Response from Lodge Front Desk on 8 Feb 2023
Natalie, Thank you so much for staying with us! We appreciate your feedback - Best Wishes!

6/10 Okay

Carolyn

Stayed 2 nights in Jan 2023

10/10 Excellent

Nicholas

Stayed 1 night in Jan 2023
Response from Lodge Front Desk on 25 Jan 2023
Thank you, Nicholas! We hope you enjoyed your stay. Best Wishes!

8/10 Good

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and great shuttle to mt snow
Stayed 2 nights in Jan 2023
Response from Lodge Front Desk on 25 Jan 2023
Hello Megan! Thank you so much for staying with us. We appreciate your feedback! Best Wishes

10/10 Excellent

Brian

Stayed 1 night in Jan 2023
Response from Lodge Front Desk on 22 Jan 2023
Thank you for your review, Brian! We hope you enjoyed your stay with us. Best Wishes

10/10 Excellent

Nicole

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was better than I expected! Great staff and good hang out space. Only gripe would be the double beds vs queens.
Response from Lodge Front Desk on 19 Jan 2023
Nicole, Thank you so much for staying with us! I am very glad you enjoyed. We could accommodate you with a king room and a pull-out sofa bed for a little extra space next time! Best wishes -

8/10 Good

Minwoo

6/10 Okay

Corina

8/10 Good

Violette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hot cocoa bar! Kids couldn’t get enough of it along with the snacks in the lobby. Continental breakfast had quite the variety. Rooms were basic but we were there to ski not hang out in room. Only downfall was no dresser or small table in room to unpack clothes.
Stayed 3 nights in Jan 2023
Response from Lodge Front Desk on 22 Jan 2023
Hello Violette, we are so happy you and your family enjoyed your stay and our amenities! We appreciate your feedback. Thank you for staying with us!Best Wishes

8/10 Good

Adriana

4/10 Poor

Peter, wall

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great property and location to Mount Snow. Its an older building but you can tell they did a good job on updating the inside, rooms, lounge area, etc. It was our first time staying there with 3 other families. The one issue I do have is with the rude woman at the front desk. She was initially very present and helpful. However for the remainder of the stay, whenever we needed services at the front desk, she was always behind in the office and not out in the open. She became very nasty and irritated as she had to come out of hiding and actually help her customers to the point where she was very mean to my wife. There were 3 families with kids, 6 kids total w/ages 7-11. She went on about how we were loud and the kids were out of control. There was one night where we ordered in and were out in the lounge area that is away from all the guest rooms. It was between the times of 5-9pm. Apparently kids are not supposed to use the dart board or play on the pool table, why have those?!? Quiet hours start at 10pm mind you. Also, there was only about 3 other groups staying there that we had great interactions with. Honestly, I am not sure If I would come back because of the attitude of this receptionist. She wanted to just hide in the office behind the front desk and not be bothered.
Response from Tiffany on 13 Jan 2023
Peter, I am glad to hear you enjoyed the facilities at our location! Regarding your interactions with our desk agent, I apologize if you felt as though she was coming on a bit strong. I assure you, her intentions in communicating our policies were an attempt to ensure the safety of all guests - especially the children. We do not place restrictions on use of the pool table or dart board, we simply ask that all children be accompanied by an adult while enjoying the amenities we offer. I will certainly follow up with this associate and address your concerns. We hope that you give us another opportunity to serve you in the future. Warm Regards -

10/10 Excellent

MaryAnn

Stayed 3 nights in Dec 2022
Response from Lodge Front Desk on 13 Jan 2023
Thank you! We hope you enjoyed your stay!

6/10 Okay

Valerie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Comfortable beds, and close to the mountain. These are the major pluses of this lodge. The Febreze odorizers (or whatever they’re called) plugged into the walls are nauseating. I unplugged the one in our room and turned on the AC fan for a while to get rid of the smell. Nice occasional hot chocolate bar in the lobby. (The young lady with dyed fuchsia hair, when there, was cheerful and helpful). Breakfast was mostly packaged goods. But good bagels and croissants. Coffee and tea; yogurt. Nice lounge area, but no staff at the bar, no restaurant, not allowed to light a fire in the huge stone fireplace. We didn’t bother with the sofa bed; they don’t set it up and after skiing all day, we were just too tired. WiFi was spotty. TV buffering was slow. For the $450/night we paid, should have been better service and amenities. It was a holiday week so we were stuck.
Response from Lodge Front Desk on 13 Jan 2023
Valerie, Thank you so much for choosing to stay with us! I am very sorry you were dissatisfied with parts of your stay. We take appreciate feedback and use it to make a better experience for all guests. Happy New Year!

8/10 Good

JOANNA, FOREST HILLS

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Located very close to ski area and main road. Rooms are upgraded and clean. There is no dresser to keep things which would have been helpful. Also no microwave in room but there is one for use in lobby. Breakfast was basic. They have small hot tub- nice to relax after skiing. There is a free shuttle to mountain available.
Response from The Lodge Front Desk on 30 Dec 2022
Thank you for staying with us! We appreciate your feedback and hope you will consider staying with us again.

8/10 Good

Hoi man, Flushing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall very pleasant stay but lacking supplies after second day.
Response from Lodge Front Desk on 30 Dec 2022
Thank you very much for staying with us! We appreciate your feedback and hope you will join us again.

8/10 Good

Jason

Stayed 1 night in Dec 2022

10/10 Excellent

Jongil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Tiffany on 22 Dec 2022
Thanks for the rating Jongil! We are so glad you enjoyed your stay with us!

10/10 Excellent

Tracy

Stayed 2 nights in Nov 2022

10/10 Excellent

Jose

Stayed 3 nights in Oct 2022
Response from Tiffany on 14 Nov 2022
Hi Jose! Thanks for the rating! We are glad you enjoyed your stay with us! Warm Regards, Tiffany

10/10 Excellent

Richard

Stayed 2 nights in Oct 2022
Response from Tiffany on 14 Nov 2022
Thanks for the 10 Richard! We look forward to hosting you again! Warm Regards, Tiffany

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Tiffany on 14 Nov 2022
HI Patricia!Thanks for the rating! We hope to see you again soon! Tiffany

10/10 Excellent

Brendan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy!
A nice cozy little place to stay. Jan at the front counter was very nice and sweet. The maintenance guy Paul did not hesitate to fix any issue there was. I highly recommend this place. The bed was very comfortable too
Stayed 1 night in Oct 2022
Response from Tiffany on 14 Nov 2022
Hi Brendan! Thank you so much for telling us about your stay with us! We are so glad you enjoyed your time at The Lodge. We hope to see you again! Warm Regards, Tiffany

8/10 Good

Deborah

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff was friendly. They use a little too much deodorizer spray. Not sure what they were trying to cover up
Stayed 3 nights in Sep 2022
Response from Tiffany on 14 Nov 2022
Hi Deborah, I am sorry you felt our scent machine was too much. We have adjusted the settings to ensure noone else feels this way. We hope this won't deter you from staying with us in the future! Warm Regards, Tiffany