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Security needs to be improved upon. The door and locks are flimsy and very easy to break and leave unlocked. The doors didn’t even have a safety latch. Disappointing. Customer service was mediocre at best. Overall not a bad place.
This was the perfect place to stay on the beach!! We had an ocean front room and the view from our balcony was spectacular even in the rain!! The room was clean, the bed was comfortable and the room just had everything we needed! The only negative thing I can say is for the price you pay for an ocean front room, I’d think they could have better shower heads installed!! The water pressure was so slow it took forever to wash and rinse my hair and I have short hair!! Other than this, it was a great stay!!
The view from our balcony was exactly what we wanted.
Julie
Stayed 5 nights in Oct 2023
6/10 Okay
Bob
Travelled with partner
22 Oct 2023
Bathrooms could use high rise toilets and more handrails in shower area. Also, stairs going into and out of building could use two railings instead of one. We’re older now and could use these amenities.
We had an amazing time. The accommodations were great - the comfortable bed, large screen TV and the ocean view was so relaxing. It was just what we needed to be rejuvenated. Thanks!
Absolutely beautiful, the views of ocean are amazing, friendliness of staff, housekeeping has a basket and you just let them know what you need and they bring it. Close to shopping, dining...Wells Beach is perhaps the cleanest beach we've visited.
I was able to check in early. Parking available outside and underneath the hotel. Good size double room poolside on 3rd floor with a view of beach out the window. Everyone was super friendly, greeted you with smile, and helpful if you needed something or had a question.
I just want to say I made a mistake and booked the wrong days and the people that run this place were wonderful and understanding and I am so appreciative for refunding my very dumb mistake!! As I can’t say I stayed yet I will be in the very near future!! Thank you for showing humanity!!
The property was very well maintained and clean. The ocean view room was phenomenal.
Check-in was easy but lacking customer service skills
Check-out was extremely easy and staff were very pleasant.