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Reviews of Mt Hood Oregon Resort, BW Premier Collection

3.5 out of 5
Mt Hood Oregon Resort, BW Premier Collection
68010 E Fairway Ave, Welches, OR

Reviews

8.0

Very good

Rating 10 - Excellent. 413 out of 1003 reviews" "
Rating 8 - Good. 291 out of 1003 reviews" "
Rating 6 - Okay. 150 out of 1003 reviews" "
Rating 4 - Poor. 93 out of 1003 reviews" "
Rating 2 - Terrible. 56 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

sandra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place! Beds and pillows were very comfortable
Stayed 1 night in May 2024
Response from Jolene on 11 May 2024
Awesome! Thank you for the review.

6/10 Okay

Tracy

Travelled with partner
Liked: Cleanliness, staff & service
Gates into the hot tub area were broken. One worked. No comforter on the bed. Just a sheet and a small blanket. Not ideal for sharing. The bed was ok. Not the softest but have been on harder beds. Fireplace was nice but one firelog then had to buy more.
Stayed 2 nights in May 2024
Response from Jolene on 11 May 2024
Thank you for your review!

10/10 Excellent

Analicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Easy check in! Clean rooms! Great location!
Stayed 1 night in Apr 2024
Response from Jolene on 26 Apr 2024
Great! We are so happy to hear you enjoyed your stay. Thank you for your review.

10/10 Excellent

Nidhi

Stayed 1 night in Apr 2024
Response from Jolene on 4 May 2024
Thank you for your review!

10/10 Excellent

Anton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice but would be cool if spa was open later
Stayed 1 night in Apr 2024
Response from Jolene on 14 Apr 2024
Thank you for your review

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and accommodations. Friendly and helpful staff.
Stayed 1 night in Mar 2024
Response from Jolene on 11 Apr 2024
Thank you for your review.

6/10 Okay

Michael, Great Mills

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is severely outdated. We got locked out of our room three times (suites). The shower was is poor condition with very low water pressure. Most amenities were off limits due to repairs (spa, gym, main restaurant). Food at the clubhouse wasn't great at all and only one person was doing everything. The staff was great but I would not have stayed here if I knew everything was being repaired and the condition of the room was so poor. I will stay again once everything is back up and running and remodeled because of the quiet and beautiful scenery.
Stayed 2 nights in Mar 2024
Response from Jolene on 11 Apr 2024
Thank you for your review.

4/10 Poor

Lawrence

Liked: Cleanliness, staff & service, amenities
What a freaking rip! $10.81 for self-serve coffee???
Stayed 1 night in Mar 2024
Response from jolene on 11 Apr 2024
The resort fee is charged for amenities. Heated pool, parking, and wifi. Thank you.

10/10 Excellent

Karla

Stayed 1 night in Mar 2024
Response from jolene on 11 Apr 2024
Thank you for your review

8/10 Good

liberty

Stayed 4 nights in Mar 2024
Response from Jolene on 26 Apr 2024
Thank you for your review.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to Timberline
Stayed 1 night in Mar 2024
Response from Jolene on 29 Mar 2024
Thank you for your review

8/10 Good

RJ

Stayed 1 night in Mar 2024
Response from Jolene on 26 Apr 2024
Thank you for your review.

8/10 Good

Morgan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was only free if you got cold options, otherwise you had to pay $10 for the usual standard complimentary grub of pancakes, bacon, hashbrowns.
Stayed 1 night in Mar 2024
Response from Jolene on 29 Mar 2024
Thank you for your review.

6/10 Okay

david

Travelled with partner
Liked: Cleanliness, staff & service
shower nice toilet seat needs replaced. ac/heater is very loud. im hard of hearing and it bothered me with it being so loud.
Stayed 1 night in Mar 2024
Response from Jolene on 23 Mar 2024
Thank you for your review. We will address this with our team.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice all the eay around
Stayed 1 night in Mar 2024
Response from Jolene on 21 Mar 2024
Thank you for the review! We are so happy to hear you enjoyed your stay with us.

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful clean place to stay while up skiing for multiple days. So close to the mountain and amazing staff. Can’t wait to come back
Stayed 1 night in Mar 2024
Response from Jolene on 21 Mar 2024
We are so happy to hear your enjoyed your stay with us. We look forward to having you back again.

10/10 Excellent

Samantha, Elkhorn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jolene on 15 Mar 2024
Thank you for your review.

6/10 Okay

Brynn

Travelled with family, Travelled with group
Liked: Staff & service
This property has units spread out across a decent area, so the rooms are clustered by buildings. We were in the suites which overlook the golf course. The view was pretty and the setting in the woods was peaceful. We were there in February so it was very quiet - not sure if there is more people during the summer. You can tell they are trying to make upgrades to the property, but the "bones" feel a bit tired/well used. Our room was fine, but the TV volume didnt work and one of the dresser drawers kept sliding open (we had to sit a bag in front of it so we didn't run into it). It was fine for a one night stay/stopover which is what we needed it for.
Stayed 1 night in Feb 2024
Response from Jolene on 3 Mar 2024
Thank you for your review.

8/10 Good

laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay when playing and enjoying time on Mt Hood...so nice to enjoy a woodsy retreat and very helpful and friendly staff.
Stayed 2 nights in Feb 2024
Response from Jolene on 25 Feb 2024
Thank you for your nice review! We are so glad to hear you enjoyed your stay with us.

10/10 Excellent

Constance

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff wonderful property
Stayed 2 nights in Feb 2024
Response from Jolene on 25 Feb 2024
Thank you!

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Convenient and affordable for skiing at Mt Hood. Property needs updating, and is under construction/remodel. Heating in room was inadequate. Hot tub very small for this very large complex.
Stayed 2 nights in Feb 2024
Response from Jolene on 25 Feb 2024
Thank you for your review!

6/10 Okay

Lucie

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Jolene on 21 Mar 2024
Thank you for your review.

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very spacious, clean and the property is very quiet.
Stayed 1 night in Feb 2024
Response from Jolene on 25 Feb 2024
We are so happy to hear you enjoyed your stay with us.

6/10 Okay

Kristy

Disliked: Cleanliness, amenities
The bed had a huge pee stain on it. Most of my party was put in other buildings no where close to each other. The staff was friendly for the most part.
Stayed 1 night in Feb 2024
Response from Jolene on 7 Mar 2024
Thank you for your review.

8/10 Good

Ella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strict pool and hot tub hours, the pool was too cold for winter, but the breakfast was nice.
Stayed 1 night in Jan 2024
Response from Jolene on 15 Feb 2024
Thank you for your review.

2/10 Terrible

Kevin

Disliked: Staff & service, amenities
Nobody knew what they were talking about ruined my bday weekend by them claiming I had no reservations when I did. Ruined everything very unhappy
Stayed 2 nights in Feb 2024
Response from Jolene on 15 Feb 2024
We are so sorry you were disappointed in your stay. Thank you for your review.

4/10 Poor

Davide

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
TV did not work so I wanted to call front desk and that's when I found out the phone did not work. Woke up in the morning and the room coffee machine was not working. I can understand one unexpected failure, but three in one room is neglect.
Stayed 1 night in Feb 2024
Response from Jolene on 7 Mar 2024
Thank you for your review. We apologize your stay was not what you expected. We are working on resolving the issues you experienced.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, enjoyed the hot tub & pool. Good continental breakfast. Beautiful grounds - tall fir trees. Only drawback was that outdoor lighting was non-existent during our stay, which was both an inconvenience and a safety hazard. Bldg. 4
Stayed 3 nights in Feb 2024
Response from Jolene on 15 Feb 2024
Thank you for your review.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jolene on 15 Feb 2024
Thank you for your review.

2/10 Terrible

Kathleen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It’s old, worn down, our overhead lights don’t work, the water is yellow and there is no hot water
Stayed 1 night in Feb 2024
Response from Jolene on 15 Mar 2024
Thank you for your review.

10/10 Excellent

Lisa, Vancouver

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Clean cute rooms. Thank you!!
Stayed 1 night in Feb 2024
Response from Jolene on 3 Feb 2024
Thank you for your friendly review..

10/10 Excellent

Jared, Oakland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jolene on 21 Mar 2024
Thank you for your review!.

2/10 Terrible

Corinna

Stayed 1 night in Jan 2024
Response from Jolene on 3 Feb 2024
Thank you for your review.

8/10 Good

Brenda

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Jolene on 3 Feb 2024
Thank you for your review.

10/10 Excellent

Ernie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Location was close to everything around Mt. Hood without paying an arm and a leg. Restaurant food, staff and prices were unexpectedly fantastic. Hot tub + heated pool were a nice touch on a chilly night. Bestest Best Western I've ever stayed at!
Stayed 1 night in Dec 2023
Response from Jolene on 3 Feb 2024
Thank you for your friendly review.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Wish I could stay longer.
Stayed 1 night in Jan 2024
Response from Jolene on 3 Feb 2024
Thank you for your friendly review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jolene on 3 Feb 2024
Thank you for your review.

10/10 Excellent

Judah

It’s very close to everything, about 15 minutes from the mt, and 15 minutes from sandy. There are good food options all around and the staff was very friendly!
Stayed 2 nights in Jan 2024
Response from Jolene on 3 Feb 2024
Thank you for your review.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accomodating
Stayed 2 nights in Dec 2023
Response from Jolene on 3 Feb 2024
Thank you for your review.

8/10 Good

Faye

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jolene on 3 Feb 2024
Thank you for your review.

8/10 Good

jeremy

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jolene on 4 Jan 2024
Thank you for your review.

6/10 Okay

Dawn

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jolene on 4 Jan 2024
Thank you for your review.

10/10 Excellent

Jonathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property for families. The resort was beautiful and very clean. We would highly recommend this place for a quiet getaway.
Stayed 1 night in Dec 2023
Response from Jolene on 4 Jan 2024
Thank you for your great review!

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While dated, the facilities are very clean and the staff is extremely friendly and accommodating. Would definitely recommend this stay.
Stayed 1 night in Dec 2023
Response from Jolene on 4 Jan 2024
Great! Thank you for your review.

8/10 Good

Brad

Stayed 1 night in Dec 2023
Response from Jolene on 4 Jan 2024
Thank you for your review.

4/10 Poor

Kraig, Tempe

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Expected a lodge in which we could walk to amenities inside hotel. They are apartments that when cold require driving to pool and hot tub—which really means not using them. We tried walking in the cold last night to use them, but could not easily find them in the dark. Gave up and returned to room.
Stayed 2 nights in Dec 2023
Response from Jolene on 4 Jan 2024
We are sorry to hear that. We thank you for your review.

10/10 Excellent

Dakota

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home on the mountain
We come for the mountain every year and always stay here. Love it!
Stayed 5 nights in Dec 2023
Response from Jolene on 4 Jan 2024
Great! Thank you for your review, we look forward to having you back soon.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Jolene on 9 Feb 2024
Thank you for your review.

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, amenities
The outdoor hot tub is really great!
Stayed 1 night in Dec 2023
Response from Jolene on 4 Jan 2024
Great! Thank you for your review!

10/10 Excellent

Amber

Stayed 1 night in Dec 2023
Response from Jolene on 4 Jan 2024
Thank you for your review.