Premium bedding, desk, blackout curtains, soundproofing

Reviews of Quality Inn & Suites

2 out of 5
Quality Inn & Suites
2500 S Main Street, Weatherford, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 51 out of 99 reviews" "
Rating 8 - Good. 24 out of 99 reviews" "
Rating 6 - Okay. 9 out of 99 reviews" "
Rating 4 - Poor. 11 out of 99 reviews" "
Rating 2 - Terrible. 4 out of 99 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elaine

Travelled with family
Liked: Property conditions & facilities
The employees were very friendly and helpfu
Stayed 1 night in May 2024

4/10 Poor

lisa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty. We asked for another room and they were very accommodating. The second room smelled of smoke and there were ‘pasties’ on the pillow inside the pillow case. This clearly showed they did. Kit replace the pillow case from the previous customer. Just lazy and gross. Disappointed.
Stayed 1 night in May 2024
Response from M on 24 May 2024
Dear Lisa,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Sincerely,Management Team

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above what was expected
Stayed 1 night in Apr 2024
Response from M on 3 May 2024
Dear Sharon,Thank you for allowing us to recognize our staff for their exemplary work in providing a clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We hope to welcome you back in the future for another outstanding experience.Best regards,Management Team

6/10 Okay

ruben, Midland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from M on 24 Apr 2024
Dear Ruben,We are pleased to hear that you found the overall stay comfortable, but we understand that this alone does not compensate for the other issues you encountered. Please feel free to share the areas where we fell short in your case so that we can address the issues promptly. We are committed to providing our guests with exceptional service and accommodations, and we hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made.Sincerely,Management Team

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
The day was pleasant and Nice
Stayed 1 night in Apr 2024
Response from M on 19 Apr 2024
Dear Charles,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CONVENIENT & AFFORDABLE
Stayed 1 night in Apr 2024
Response from M on 17 Apr 2024
Dear Brian,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

6/10 Okay

Zane

Liked: Staff & service
The floor was dirty. Everything else was recently remodeled but not in detail.
Stayed 1 night in Apr 2024
Response from M on 11 Apr 2024
Dear Zane,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team

8/10 Good

Linda, Amarillo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean comfortable beds liked really nice big bathroom shower//bathtub. The negative part was light shined through curtains no real breakfast & no Kleenex's in the room. otherwise, was average stay.
Stayed 1 night in Apr 2024
Response from M on 11 Apr 2024
Dear Linda,Thank you so much for your generous ratings. We are happy to see that your recent stay at our property was up to the mark and we take pride in catering to the requirements of valued guests like you. We are glad to have exceeded your expectations. Thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best regards,Management Team

8/10 Good

David

Travelled with pets
Good location, also front desk clerk was patient and helpful.
Stayed 1 night in Apr 2024
Response from M on 11 Apr 2024
Dear David,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from M on 26 Apr 2024
Dear James,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

10/10 Excellent

Suzanne, Combs

Travelled with family
close to places we needed
Stayed 3 nights in Mar 2024
Response from M on 5 Apr 2024
Dear Suzanne,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience further in the future and we are looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were very nice and had nice breakfast
Stayed 3 nights in Mar 2024
Response from M on 29 Mar 2024
Dear Tim,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on 29 Mar 2024
Dear Bradley,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is very welcoming and pleasant. The suite room is clean, and I did feel safe as a solo female traveler. The room is stocked with a room coffee pot, toiletries, plenty of towels, lots of plugs including USB ports. I did not try the breakfast, but other reviews say it is fine! Give Quality Inn in Weatherford a try if you are looking for a nice, affordable option for a hotel in this area. There are lots of shopping and dining options right in the area, some are walkable. I would stay here again.
Stayed 1 night in Mar 2024
Response from M on 22 Mar 2024
Dear Jay,We are thrilled by your review! Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is so pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay and we hope to enhance this experience even further in the future. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team

4/10 Poor

Didier

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Sheets were not clean and had hairs. Were not able to sleep to due cleanliness of beds. Left after 4 hours. Please provide a refund.
Stayed 1 night in Mar 2024
Response from M on 22 Mar 2024
Dear Didier,Thank you for sharing your experience. Your comfort is our top priority, and we apologize for any discomfort experienced. We're currently reviewing our in-room amenities. It's important to us that our guests feel at home, and we're taking steps to enhance our rooms based on your comments. Please do not hesitate to contact us directly with any further concerns. Your satisfaction is important to us, and we hope to welcome you back.Sincerely,Management Team

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from M on 22 Mar 2024
Dear Roger,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on 13 Mar 2024
Dear Marty,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and apparently had recently been renovated. For the cost was a very nice place to stay. Close to restaurants and service stations The outside of the building might cause doubts but the inside was above average
Stayed 1 night in Mar 2024
Response from M on 7 Mar 2024
Dear Judy,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We hope to have the opportunity to welcome you back in the future for another outstanding stay. See you soon!Best regards,Management Team

8/10 Good

Victor

Stayed 1 night in Feb 2024
Response from M on 7 Mar 2024
Dear Victor,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team

10/10 Excellent

Mark R

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all the local restaurants and stores.
Stayed 1 night in Feb 2024
Response from M on 7 Mar 2024
Dear Mark,Thank you for taking the time to rate our hotel highly! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We hope to have the opportunity to welcome you back in the future for another outstanding stay. See you soon!Best regards,Management Team

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Down home charm.
Stayed 1 night in Feb 2024
Response from M on 7 Mar 2024
Dear James,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Kenneth, San Angelo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the check in was wonderful; delightful service and check-in was a breeze. staff was superb!
Stayed 1 night in Feb 2024
Response from M on 7 Mar 2024
Dear Kenneth,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient and inexpensive stay
Stayed 1 night in Jan 2024
Response from M on 2 Feb 2024
Dear Donna,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Jorge

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 4 nights in Jan 2024
Response from M on 2 Feb 2024
Dear Jorge,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

John Houston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from M on 25 Jan 2024
Dear John Houston,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Michaela

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Excellent staff, helpful (but overworked at this busy property). Very convenient location just off I10, but lots of traffic--if you are pulling a cargo or flatbed trailer, access is a little tricky. Overall, it's clean, convenient and run by very friendly, nice people.
Stayed 2 nights in Jan 2024
Response from M on 17 Jan 2024
Dear Michaela,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

carol

Stayed 4 nights in Jan 2024
Response from M on 25 Jan 2024
Dear Carol,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
It wasn't their fault at all, but I had just started to check in, and the fire alarm went off. Turned out that it was frozen and burst water lines. About 30 minutes later I was finally checked in and in my room. Really clean and recently updated. Only major complaint from me would be that it was super cold and the wind was blowing hard
Stayed 1 night in Jan 2024
Response from M on 17 Jan 2024
Dear Ron,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

10/10 Excellent

carol

Stayed 2 nights in Jan 2024
Response from M on 14 Feb 2024
Dear Carol,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Emily

Stayed 4 nights in Dec 2023
Response from M on 6 Jan 2024
Dear Emily,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & welcoming front desk staff. Very personable & yet professional and knowledgeable about the immediate area. Accessible room was very comfortable and functional for a handicapped person. Location was convenient & room location was ideal for a handicapped person.
Stayed 1 night in Dec 2023
Response from M on 27 Dec 2023
Dear William,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023
Response from M on 22 Dec 2023
Dear Joseph,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great Experience
Stayed 2 nights in Dec 2023
Response from M on 22 Dec 2023
Dear John,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Timothy

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from M on 14 Dec 2023
Dear Timothy,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness
Extremely Dirty Bed
The bathroom was nice and clean. I took a shower and started to climb into bed only to discover the bed was NOT clean. Hair, mascara, and burn holes on the sheets, hair in the pillows, extremely soiled white comforter. I called down to the front desk to ask for clean linens. I told them that I did not want to change rooms because part of our traveling party was next door. They brought up the clean linens and took pictures. We pulled off the sheets to find a stained mattress protector. We were not offered a new mattress protector and I put the sheets on myself. The clean sheets that were brought had SEVERAL burn holes in them. I took pictures of those - the front desk took pictures of the dirty sheets. The front of the microwave was in need of cleaning and the front of the refrigerator as well. I did not want to open the fridge to look any farther. I would also like to point out that nowhere did it mention that the doors are an outward facing motel situation - none of the pictures on the site shared that important detail either. As a woman traveling I feel much more comfortable when the doors are indoors. Had I known this was a motel situation instead of a hotel situation I would have booked at another location. This was a very disappointing stay - as we normally enjoy staying at Quality Inn locations.
Stayed 1 night in Dec 2023
Response from Customer Care on 10 Dec 2023
Thank you for your recent stay at our hotel. We are disheartened to know that your stay was less than exceptional. Our property pictures online to show this as an exterior corridor property; however, we do have King Suites which are indoor rooms. You booked a standard king instead of a suite. Additionally, we have never had any safety issues with any of our guest at this location. Even though some of our rooms are opening to outside, this is a very safe area since we are conveniently located off I-20 with many retail, shopping and restaurants within walking distance. Your comments will be shared with our housekeeping team to better serve our future guests.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from M on 8 Dec 2023
Dear Joel,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff was nice. It was great for a night to stay
Stayed 1 night in Nov 2023
Response from M on 1 Dec 2023
Dear Daniel,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 Good

Jim

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from M on 1 Dec 2023
Dear Jim,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , comfortable very friendly staff . Excellent choices for their free breakfast . Large room and I requested 1st floor and they had no problem giving me the 1st floor .one of the best quality inn’s that I have stayed at and I have stayed at many but this was most definety one of the best
Stayed 1 night in Nov 2023
Response from M on 1 Dec 2023
Dear Linda,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Christen

Liked: Cleanliness, staff & service
Staff was friendly and check in was quick. The room was clean and in good condition. Downside was lots of road noise and some sort of construction in the parking lot, with taped off areas making it a bit difficult to navigate around the hotel.
Stayed 1 night in Nov 2023
Response from M on 17 Nov 2023
Dear Christen,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
It was a quick overnight stay, so not much to say.
Stayed 1 night in Nov 2023
Response from M on 17 Nov 2023
Dear Joyce,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

8/10 Good

Cornelio

Stayed 1 night in Nov 2023
Response from M on 8 Dec 2023
Dear Cornelio,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from M on 9 Nov 2023
Dear Susan,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Claude

Disliked: Cleanliness, amenities, property conditions & facilities
No lamps in room, telephone didn’t work, no lock on door, room smelled like pets, evaluator smelled liked piss.
Stayed 1 night in Oct 2023
Response from M on 2 Nov 2023
Dear Claude,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

4/10 Poor

Bradley

Travelled with partner
The pillows were awful, too close to the highway, road noise was prevalent. Was not expecting an outside entry when I booked. Just didn’t seem very secure. They were remodeling and had put in new laminate flooring which was nice.
Stayed 1 night in Oct 2023
Response from M on 26 Oct 2023
Dear Bradley,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark, and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team

10/10 Excellent

hugh, lancaster

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy AC and Freeway traffic. Otherwise just fine. Good value. Nice staff.
Stayed 3 nights in Oct 2023
Response from M on 21 Oct 2023
Dear Hugh,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, convenient and clean.
Stayed 1 night in Oct 2023
Response from M on 13 Oct 2023
Dear Chris,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Asia

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall stay
Stayed 2 nights in Sep 2023
Response from M on 6 Oct 2023
Dear Asia,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Johnny

Liked: Staff & service
Disliked: Property conditions & facilities
Response from M on 6 Oct 2023
Dear Johnny,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Bruce

Stayed 1 night in Sep 2023
Response from M on 6 Oct 2023
Dear Bruce,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team