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Reviews of Comfort Inn Pentagon City

2.5 out of 5
Comfort Inn Pentagon City
2480 South Glebe Road, Arlington, VA

Reviews

7.8

Good

Rating 10 - Excellent. 375 out of 1001 reviews" "
Rating 8 - Good. 338 out of 1001 reviews" "
Rating 6 - Okay. 147 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 71 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

elizabeth

Travelled with family
I think a one is too high. The room was dirty, the carpet was nasty and old and dirty. The doors didn’t fit and were bolted on like they had been ripped off. Scary place!
Stayed 5 nights in May 2024

4/10 Poor

Fabian, Lebanon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Comfort Inn-Pentagon on 20 May 2024
Thank you for staying with us!

6/10 Okay

Kayla

Liked: Staff & service
Stayed 3 nights in May 2024
Response from Comfort Inn-Pentagon on 20 May 2024
Thank you for staying with us!

2/10 Terrible

Yinyi

Business traveller, Travelled with group
Compared with what I paid, it’s terrible
Stayed 2 nights in May 2024
Response from Quiana J. on 16 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Lilian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and acceptable price
Stayed 6 nights in May 2024
Response from Comfort Inn-Pentagon on 15 May 2024
Thank you for staying with us.

6/10 Okay

Rhonda

Travelled with family, Business traveller
Liked: Staff & service
The staff provided excellent customer service. The evening manager and woman in training were accommodating. The property needs some work. Our adjoining door was broken, and maintenance could not fix it. Maintenance was in our room for 2 hours trying to fix it. We were tired from traveling, and this did not help.
Stayed 1 night in May 2024
Response from Comfort Inn-Pentagon on 15 May 2024
Thank you for staying with us. We value your feedback.

10/10 Excellent

JERUSHA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quite
Stayed 4 nights in Jan 2024
Response from Comfort Inn-Pentagon on 15 May 2024
Thank you staying with us.

8/10 Good

Cindy

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Comfort Inn-Pentagon on 15 May 2024
Thank you for staying with us!

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, friendly staff, nice breakfast, plenty of parking.
Stayed 3 nights in Apr 2024
Response from Quiana J. on 13 May 2024
Thank you so much for the positive feed back. We truly appreciate you. We hope to see you again in the near future.

10/10 Excellent

Melissa, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant for dinner in hotel is SUPERB!!!! Excellent food & great service!!! Highly suggest!!
Stayed 2 nights in May 2024
Response from Quiana J. on 13 May 2024
Thank you so much for the perfect rating an positive feedback. We hope to see you again in the near future.

6/10 Okay

Rhonda

Business traveller, Travelled with group
Disliked: Property conditions & facilities
The hotel was hard to find, limited signage. The common areas did not appear to be clean. I did not feel safe to leave the hotel to walk around outside.
Stayed 4 nights in May 2024
Response from Quiana J. on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 Poor

Nicole

Disliked: Cleanliness, property conditions & facilities
Response from Quiana J. on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Alex

Business traveller
Disliked: Staff & service
I booked and was charged for two rooms at this hotel. I had an appointment scheduled for 9am the day AFTER I was supposed to arrive. Due to horrible weather, my connecting flight was moved from 4pm to 12:30am the next day. So, I spent all those hours at the airport and arrived at the hotel at 4 am. Remember, my appointment was for 9am that morning. I got to the front desk hoping to finally shower and nap for a couple of hours. I was told that my room was ‘no longer available’ and I had to book new rooms. Apparently, I was supposed to call or message the hotel to let them know to hold the room for me. - I had already prepaid for both rooms. I don’t understand how it’s anybody’s business whether I show up or not? The rooms are paid for. - Let’s assume I’m wrong and it is, indeed, common practice to sell these rooms in this situation. I did not get any communication from the hotel at all. - The delay was something I had no control over. The unwillingness to understand the situation I was in and offer some sort of solution apart from ‘you’ll have to book new rooms’ is mind blowing to me for a BUSINESS that deals in HOSPITALITY. I was a paying customer, not a homeless guy asking for shelter. After I made it clear that the situation was ridiculous and had to raise my voice (something I’m ashamed of) I was told I could ask the third party I booked with for a refund. No sh*t! I got my refund thankfully. You can decide for yourselves, but there are way better options.
Stayed 2 nights in May 2024
Response from Quiana J. on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. Feedback from our valued guest on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived 5 minutes before check in and was told we needed to pay $25.00 per person for early check in. When I asked the clerk how much time does it take to get to the airport she said I should look it up on my gps. The room was dirty, the toilet leaked. Totally disappointed with this facility. Will never stay there again
Stayed 1 night in May 2024
Response from Quiana J. on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. Feedback from our valued guest on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 1 night in May 2024
Response from Quiana J. on 13 May 2024
Thank you so much for your feedback. We hope to see you again soon in the near future.

8/10 Good

mariangelica

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I really liked the sterile smell of the beds and bathroom. However, The bathroom floors were slimy and covered in an oil. The breakfast could also incorporate more variety of fresher foods. The windows outside the front of the hotel have a rust that drips. There’s also cracked glass on the left side of the glass roof. (Facing the front head on it would be on the right side in the corner ) Small touches would go a long way.
Stayed 3 nights in May 2024
Response from Quiana J. on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. Feedback from our valued guest on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities
I like the dining option.
Stayed 3 nights in Apr 2024
Response from Quiana J. on 9 May 2024
Thank you for your comment. We hope to see you again soon in the near future.

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport at a decent price.
Stayed 1 night in Apr 2024
Response from Quiana J. on 9 May 2024
Thank you so much for the perfect rating. We hope to see you again soon.

10/10 Excellent

Lavon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there is amazing!! From Tamara-who helped me switch my reservation with out any hassle. To N’dora who was allows so helpful and informative. To Quiana who works like she don’t play about her business. I just appreciate everyone in here. Had a great experience will be back in a few weeks! And it’s like minsssss from DC very convenient!! Awesome location!! Price was reasonable! Even tho they over charged me lol but it’s ok because they informed me that‘ll be back are my card soon! But besides that don’t miss out on these wonderful people. Even the dude at night was cool. Great staff!
Stayed 3 nights in May 2024
Response from Quiana J. on 9 May 2024
Thank you so much for the comment. We appreciate you and your business. We try our best to make this fill like a home away from home for all of our guest. We hope to see you again soon.

8/10 Good

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 3 nights in Apr 2024
Response from Quiana J. on 3 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. We hope for an opportunity to properly host you in the future.

8/10 Good

Nafeeza

Business traveller, Travelled with partner
Liked: Staff & service
Okay for price
Stayed 2 nights in Jan 2024
Response from Quiana J. on 3 May 2024
Thank you for taking our online survey. We appreciate you for staying with us. We hope to see you again in the near future.

10/10 Excellent

Lori

Travelled with family
The staff was exceptional.
Stayed 4 nights in Apr 2024
Response from Quiana J. on 3 May 2024
Thank you so much for the perfect rating. We hope to see you again in the near future.

4/10 Poor

Victoria

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Quiana J. on 3 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Quiana J. on 3 May 2024
Thank you for the perfect rating we hope to see you again in the near future.

8/10 Good

Alyssa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Quiana J. on 3 May 2024
Thank you for taking our online survey. We appreciate you for staying with us. We hope to see you again in the near future.

10/10 Excellent

Plamen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not a new property but beds are comfortable and breakfast included.
Stayed 1 night in Apr 2024
Response from Quiana J. on 3 May 2024
Thank you for the prefect ratting we cant wait to see you again in the near future.

4/10 Poor

SoOn

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff and the service was good the ladies at the front desk were very nice the room was clean but they need to upgrade the furniture and one of the mattresses were wasted with a curve shap in the middle me my wife and the kids had to sleep in one bed but i was still able get a good sleep.
Stayed 1 night in Apr 2024
Response from Quiana J. on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. You are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Clean rooms and hot showers.
Stayed 1 night in Apr 2024
Response from Quiana J. on 28 Apr 2024
Thank you so much for the perfect rating we value your feed back so much. Thank you for choosing to stay with us. We hope to see you again soon.

10/10 Excellent

John

Travelled with family
Staff was friendly and courteous, check in and check out was quick and easy. Price was fair compared to other locations. Location was convenient for us. Would definitely stay here again.
Stayed 4 nights in Apr 2024
Response from Quiana J. on 28 Apr 2024
Thank you for the perfect rating. We appreciate you for staying with us. We hope to see you again soon in the near future.

10/10 Excellent

April

Travelled with partner
Liked: Staff & service, property conditions & facilities
My room could have used a good deep cleaning, we couldn't use the microwave because it smelled like burned popcorn. Every time you turn it on makes the room smell. Check-out time was at 11:00, and we couldn't use our key after 10:00. That was inconvenient for us. Overall our stay was good.
Stayed 3 nights in Apr 2024
Response from Quiana J. on 28 Apr 2024
Thank you for the perfect rating. We hope to see you again in the near future.

2/10 Terrible

C

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rough hotel, good if you just need someplace to sleep but did feel bit unsafe. There is nothing comforting or relaxing,its a very beat up hotel.
Stayed 1 night in Apr 2024
Response from Quiana J. on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. You are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Ashok

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good Breakfast and free parking ample space
Stayed 2 nights in Apr 2024
Response from Quiana J. on 25 Apr 2024
Thank you for taking the time to do our online survey. We appreciate you. We value your feed back. We hope to see you again in the near future.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Close to national cemetery
Stayed 2 nights in Apr 2024
Response from Quiana J. on 25 Apr 2024
Thank you for taking the time to do our online survey. We appreciate you. We value your feed back. We hope to see you again in the near future.

10/10 Excellent

Athanasia, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Quiana J. on 24 Apr 2024
Thank you so much for the perfect rating we hope to see you again in the near future.

10/10 Excellent

christina, Westview

Travelled with family
Very nice for this kind of hotel. Not the Ritz but we jest needed a place to sleep for a couple days. It was clean staff friendly helpful. Free Breakfast was nice.
Stayed 2 nights in Apr 2024
Response from Quiana J. on 23 Apr 2024
Thank you so much for the perfect rating we do appreciate your feedback. We hope to see you again in the near future.

10/10 Excellent

Joy

Stayed 1 night in Apr 2024
Response from Quiana J. on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Alexandra

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room smelled weird and the property condition was 5/10
Stayed 1 night in Apr 2024
Response from Quiana J. on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon City. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

4/10 Poor

carter

Business traveller
Disliked: Cleanliness, property conditions & facilities
Place was built in the 70’s and hasn’t had a thing done to it. Bed is as uncomfortable and room was overall nasty.
Stayed 1 night in Apr 2024
Response from Quiana J. on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property need to be updated the shower was not working properly.the Ac needs to be updated .carpet in bedroom need to be updated.
Stayed 4 nights in Apr 2024
Response from Quiana J. on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

4/10 Poor

Helen

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I chose this property after filtering on Expedia for airport shuttle. The hotel said they stopped the airport shuttle service before Covid but Expedia has yet to update this in their system. My second reason to choose this hotel was to check my bags at front desk and leave the hotel after checkout but before my flight. The hotel does not hold bags after checkout under any circumstances.
Stayed 1 night in Apr 2024
Response from Quiana J. on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon. We do apologize we didn't meet your expectations. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice workers
Stayed 1 night in Apr 2024
Response from Quiana J. on 19 Apr 2024
Thank you so much for the perfect rating we do appreciate you. We hope to see you again in the near future.

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Quiana J. on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon. We are sorry we didn't meet your expectations. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel needs some upgrades but the staff was excellent , the room was very clean, the price was affordable and the breakfast was great !
Stayed 4 nights in Apr 2024
Response from Quiana J. on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

nazish

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
At the time of booking I made sure that room has Safa bed with 2 queen beds but it doesn’t had it. Upon asking at front desk they said it would be extra charges for that room. Every time we entered in room we felt strong smell of Vicks in room. Bathroom has no exhaust.
Stayed 2 nights in Apr 2024
Response from Quiana J. on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

Juan, Toa Alta

Business traveller
Lining was itching and general conditions of property was average. Location and breakfast was great.
Stayed 3 nights in Apr 2024
Response from Quiana J. on 19 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Pentagon. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

santanu kuma

Nice property.
Stayed 3 nights in Mar 2024
Response from Quiana J. on 13 Apr 2024
Thank you for taking the time to complete our online survey. We really appreciate you choosing to stay with us and we hope to see you again in the near future.

10/10 Excellent

Paula

Stayed 1 night in Apr 2024
Response from Quiana J. on 13 Apr 2024
Thank you for taking the time to complete our online survey. We really appreciate you choosing to stay with us and we hope to see you again in the near future.

2/10 Terrible

Tunya

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Quiana J. on 13 Apr 2024
Thank you for taking the time to complete our online survey. We do apologize for failing to meet your expectations. We hope to get a chance to properly host you again in the near future.

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 1 night in Apr 2024
Response from Quiana J. on 11 Apr 2024
Thank you so much for choosing to stay with us. We hope to see you again in the near future.

10/10 Excellent

Binil

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Stayed 2 nights in Mar 2024
Response from Quiana J. on 10 Apr 2024
Thank you so much for the perfect rating we hope to see you again in the near future.