Garden view

Reviews of Warrnambool Motel and Holiday Park

3.5 out of 5
Warrnambool Motel and Holiday Park
Cnr Raglan Parade and Simpson Street, Warrnambool, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 133 out of 291 reviews" "
Rating 8 - Good. 105 out of 291 reviews" "
Rating 6 - Okay. 37 out of 291 reviews" "
Rating 4 - Poor. 12 out of 291 reviews" "
Rating 2 - Terrible. 4 out of 291 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Warrnambool Holiday Park & Motel on 3 Mar 2024
Hi Kate,Thank you for your review, We hope you will return to stay with us again

10/10 Excellent

Kate

Stayed 1 night in Jan 2024
Response from Warrnambool Holiday Park & Motel on 18 Jan 2024
Hi Kate, Thank you for your review,We hope you will return with your family, to stay with us again.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy peasy stay. Short drive to the town centre. Walking distance to one end of the foreshore. Shame it was only a 1-night stay!
Stayed 1 night in Jan 2024
Response from Warrnambool Holiday Park & Motel on 14 Jan 2024
Hi Andrew, Thankyou for your review. We are pleased to read you enjoyed your stay & we look forward to welcoming you back to Warrnambool

8/10 Good

Nuwan

Stayed 4 nights in Dec 2023
Response from Warrnambool Holiday Park & Motel on 14 Jan 2024
Thankyou for your review

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night in warrnambool. Left early next day. Cabin clean and comfy.
Stayed 1 night in Nov 2023
Response from Warrnambool Holiday Park on 13 Dec 2023
Thank you for your review Kay, We hope you return to stay with us again, and stay longer, so that you can make the most of what our town has to offer

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing place. Good people and good customer service!!
Stayed 1 night in Nov 2023
Response from Warrnambool Holiday Park & Motel on 21 Nov 2023
Thank you for your review, Rebecca, it was our pleasure to host your & your family. We hope that next time you will be able to stay longer, to make the most of our beautiful region.

8/10 Good

Mario DE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot with a large comfy room for family. The whole property is well kept with good facilities.
Stayed 1 night in Nov 2023
Response from Warrnambool Holiday Park on 13 Nov 2023
Thank you for your review Mario & once again, our Congratulations to your son, for his 3rd place in the "Dirty Warrnie" Race! We hope you will all return to stay with us again

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service
Staff where very rude and argumentative
Stayed 1 night in Nov 2023
Response from Warrnambool Holiday Park on 12 Nov 2023
We are sad to read your rating. You had booked a large family apartment for 2 adults, for which you had received a confirmation email of your booking details. Upon your arrival you confirmed that you had also bought your children with you, however, you refused to pay for the children to stay. Our staff were not rude, they politely explained the additional cost for each of your children, which you abruptly declined to pay...For any future online bookings you make, we suggest you check the information you are entering to save you any embarrassment of being asked to pay for your children, that you did not include in your original booking...Small businesses like ours relies on the honesty of all our guests to help us keep our doors open, especially after the horror two years of covid lockdowns....

10/10 Excellent

Jayson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Warrnambool Holiday Park on 13 Nov 2023
Thankyou Jayson for your review, We hope you will return to stay with us again

10/10 Excellent

Seona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and clean and comfortable
Stayed 3 nights in Oct 2023
Response from Warrnambool Holiday Park & Motel on 29 Oct 2023
Hi Seona, Thank you for your review. We are glad that you enjoyed your stay & we hope you will return to stay with us again

10/10 Excellent

Josh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience here at Warrnambool. On arrival we were upgraded out of courtesy, and the people working here were very helpful. Our kids had a ball on the play equipment and we weren't too far from the beaches. Would stay here again.
Stayed 3 nights in Sep 2023
Response from Warrnambool Holiday Park & Motel on 29 Oct 2023
HI Josh, Thank you for your review. We are pleased to hear you and your family enjoyed your stay. We hope you will return to stay with us again

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Great, clean and convenient cabin. The park has great facilities for the price. We will definitely be back.
Stayed 2 nights in Sep 2023
Response from Warrnambool Holiday Park & Motel on 1 Oct 2023
Thankyou for your review Georgina, Its great to hear you enjoyed your stay & we look forward to seeing you again

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property needs to have light at the entry of the drive way as it is very dark and hard to see
Stayed 3 nights in Jun 2023
Response from Warrnambool Holiday Park & Motel on 17 Jun 2023
Hi Connie, Thank you for your review. We have applied to our local Council Office on Several occassions, requesting street lighting & as yet are still waiting for a successful outcome, We hope you will stay with us again

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, value for money, everything is ready and convenient. You feel welcome. All coastal holiday accommodation should be like this. Thanks for the stay!
Stayed 1 night in Jun 2023
Response from Warrnambool Holiday Park & Motel on 9 Jun 2023
Thank you Ben, for your review. We look forward to you returning to stay with us again

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great place to stay. Thank you
Stayed 2 nights in Apr 2023
Response from Warrnambool Holiday Park & Motel on 6 May 2023
Thankyou for your review Julie, we are pleased that you enjoyed your stay. We hope you will return to stay with us again

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Our unit was next to the men's toilet & there were 4 rubbish bins just outside the window; main road noise was acceptable despite being ever present. The unit was well equipped including a lounge, kitchen, table & chairs. Shower water was perfect. Could not fault the inside of the unit. Location of the Holiday Park meant that it was easy to find.
Stayed 3 nights in Apr 2023
Response from Warrnambool Holiday Park & Motel on 6 May 2023
We are pleased you liked the interior of your apartment & our location. When you next stay with us, you are welcome to consider other apartment styles - please call so that we can assist you with your next booking.

8/10 Good

Jeff

Stayed 1 night in Apr 2023
Response from Warrnambool Holiday Park & Motel on 30 May 2023
Thank you Jeff, for your review. We hope you will return to stay with us again

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check-in and not a blip from ownership.... friendly and most accommodating. Great for young families.
Stayed 1 night in Apr 2023
Response from Warrnambool Holiday Park & Motel on 17 Apr 2023
Hi Jeffrey, thank you for your review, we are pleased to read our staff were friendly and helpful. Hopefully you will return to our town, again, one day

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and reasonably priced.
Stayed 1 night in Apr 2023
Response from Warrnambool Holiday Park & Motel on 17 Apr 2023
Hi Sue, Thankyou for your feedback. We aim to keep our prices affordable so that everyone can travel to Warrnambool & enjoy our beautiful region. We hope you will return to stay with us again

10/10 Excellent

Ole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and had a great atmosphere. We stayed in an apartment but the other accommodation also looked inviting.
Stayed 1 night in Mar 2023
Response from Warrnambool Holiday Park & Motel on 2 Apr 2023
Hi Ole, Thank you for your review. We hope you will return to stay with us again

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Maybe the bathroom area could do with an update.
Stayed 3 nights in Mar 2023
Response from Warrnambool Holiday Park & Motel on 2 Apr 2023
Thank you for your review & feedback

8/10 Good

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, nice quiet spot has all the amenities you need
Stayed 2 nights in Mar 2023
Response from Warrnambool Holiday Park & Motel on 2 Apr 2023
HI Rhonda, thank you for your review & your kinds words. We hope to see you again

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff Good value for the money
Stayed 1 night in Mar 2023
Response from Warrnambool Holiday Park & Motel on 23 Mar 2023
Hi Craig,Thank you for your review, wishing you a safe trip home.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to where i was going convenient to shopping staff pleasant and helpful clean all round
Stayed 2 nights in Feb 2023
Response from Warrnambool Holiday Park on 28 Feb 2023
Hi Samantha, It was our pleasure to play host to you. We look forward to seeing you again, Regards

10/10 Excellent

Mary Therese

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and close to beach and walks
Stayed 1 night in Feb 2023
Response from Warrnambool Holiday Park & Motel on 26 Feb 2023
Thank you for your review Mary Therese, we hope you will return to stay with us again

10/10 Excellent

Raynald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Warrnambool Holiday Park & Motel on 21 Feb 2023
Good morning Raynald, Thank you for your terrific review. We hope you continue to enjoy your holiday in Australia & we hope you will return to Warrnambool again, Regards

6/10 Okay

Rhiannon

Travelled with family and small children
Liked: Property conditions & facilities
Enjoyed the quiet family friendly environment. All facilities within eyeshot of our cabin. Lovely clean and well maintained grounds. Cabins are aged and could do with some modernising with simple touches.
Response from Warrnambool Holiday Park & Motel on 26 Feb 2023
Thank you for your review Rhiannon. The Economy Cabin you booked is ideal for families travelling on a budget. We appreciate you feedback on our cleanliness. May we suggest you consider one of our Brand New Superior Cabins for your next stay - these are very modern & with all the bells & whistles...

4/10 Poor

Peter

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Female staff were very helpful and friendly, male staff were unnecessarily rude with imposing Dan Andrew style curfews after 9pm with an expectation to stay in your cabin also park bathrooms were kept locked most of the time, although my cabin had a bathroom it would of been handy to have use of the parks bathroom too as 6 of us were sharing the cabin one.
Response from WHPARK on 6 Jan 2023
Hi Peter, the communal facilities, are boutique in size and are for the campsites only, thus the reason your your cabin has its own bathroom. As for the park rules, it was unfortunate that our security staff had to speak with your teenagers on several occasions for behaving in an unsafe manner around other families and young children. Your teenagers were asked to return to their cabin, on more than 1 occasion, as they were being very loud, in the early hours of the morning & disturbing others guests trying to sleep. We had hoped that you would assist us in educating your teenagers on being considerate of other guests, however that was not the case...

8/10 Good

Jan

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Response from Warrnambool Holiday Park & Motel on 20 Dec 2022
Hi Aaron, Thank you for your review. It was our pleasure to host you and your family. You were very lucky with the weather for the weekend. We hope you will all return to stay with us again.

10/10 Excellent

Nicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly helpful staff
Response from Warrnambool Holiday Park & Motel on 20 Dec 2022
Hi Nicki, Thank you for your review & we hope you enjoyed your free upgrade to an Apartment! We hope you will both return to visit us again

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Unit supplied all that was needed and the cost was afordable. A Lovely week was had at the Warrnambool Motel and Holiday Park Many thanks
Stayed 7 nights in Nov 2022
Response from Warrnambool Holiday Park & Motel on 21 Nov 2022
Hi Shirley, Thankyou for your kind words, It was our pleasure to host both of you & we hope you will return to stay with us again, Regards

10/10 Excellent

Kirsteen

Stayed 2 nights in Oct 2022

10/10 Excellent

Syd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Warrnambool Holiday Park & Motel on 1 Oct 2022
Hi Syd, Thank you for your terrific review. We are pleased that you enjoyed your stay & hope that you will return to stay with us again

10/10 Excellent

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners of the caravan where so nice, we didn't know what time we'd be there, so i call them and they left the key out. Great customer service
Stayed 1 night in Aug 2022

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for a family stay
Great stay for a short school holiday break with my grandson - aged 7. Service was very friendly and we were kindly given a cabin opposite the jumping pillow. This park is great $ value and makes taking a trouble free short break easy. We needed to bring bedding for the bunk my grandson was to sleep in, but received a reminder message from the park management to remind us of this, which was very helpful. Will definitely stay again.
Stayed 2 nights in Jul 2022
Response from Warrnambool Holiday Park & Motel on 19 Aug 2022
Hi Christine, We are very happy to read that you enjoyed your stay. Your grandson was such a clever little man too! Its great that you got to enjoy your stay with us & make some life long memories with your grandson. We hope to see you both again

6/10 Okay

Laura

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Heating unit within the property was unpleasant
Stayed 2 nights in Jul 2022
Response from Warrnambool Holiday Park on 8 Jul 2022
Hi Laura, if you are someone that feels the cold, like I do, then you may wish to consider one of our Apartments next time, these are fitted with split system heating/cooling, thus you are able to better control the desired temperature in your room. Although, the cabin has a supply of spare blankets to also assist you, during your stay

10/10 Excellent

maggie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only stayed for one night and it was great. we were in a studio cabin and the facilities were clean, bed was comfy and the room was the perfect size. the service was great and staff were super friendly and welcoming.
Stayed 1 night in Jun 2022
Response from Warrnambool Holiday Park & Motel on 8 Jul 2022
Hi Maggie, Thankyou for your review, we are very pleased to read that you were impressed with the level of cleanliness & comfort...I will pass on your compliments to our staff too. We hope you will stay with us again

8/10 Good

Cheng

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean, spacious & convenient.
Stayed 4 nights in Mar 2022
Response from Warrnambool Holiday Park and Motel on 22 Mar 2022
Thank you for your review. We hope you will return to stay with us again

2/10 Terrible

nicole

Disliked: Staff & service
Stayed 4 nights in Feb 2022

4/10 Poor

Angie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms were way way waaay too small. The beds were closer to a prison than anything. Staff were friendly but the price for what we got was definitely not worth it one bit. A positive note was it was well located.
Stayed 2 nights in Jan 2022
Response from Warrnambool Holiday Park on 31 Jan 2022
Hi Angie, you booked an Economy Ensuite Chalet, the pictures show clearly that it is a very cosy cabin, but still with all the comforts of home. Given the dates you had chosen, we did have our larger family apartments available, which may have appealed to your more - but, we can only help, if you let us know, while you are with us, there is no point complaining after you have departed,as you have not given us the option of rectifying your concern. As for the cabin you booked, it is very popular with families, that are on a budget, so that they can still give their children a holiday and after 2 years of COVID lockdowns, everyone deserves a holiday. Next time you book, we suggest you book directly with the accommodation provider so that they can clearly address your requirements.

10/10 Excellent

robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly service
Stayed 4 nights in Jan 2022
Response from Warrnambool Holiday Park on 26 Jan 2022
Hi Robert, Thank you for your review. I will pass on your compliments to our team members

10/10 Excellent

sean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
As far as what you would usually expect for a holiday park, this was the best I've stayed in. Management have created a very comfortable and professional environment. Everything in excellent condition. Park had a lovely atmosphere. Excellent management seem to attract respectful guests. Others in the park that we met and spoke to were equally happy
Stayed 4 nights in Jan 2022
Response from Warrnambool Holiday Park on 12 Jan 2022
Hi Sean, thank you very much for your kind words... it has put a smile on all our faces. It was our pleasure hosting you and the family & I only wish we had thought to get a picture with Bumble Bee! Wishing you all the very best for the year & hopefully we will see you all again one day, Regards., Steve, Lisa & team

8/10 Good

Sandra

Stayed 1 night in Nov 2021

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very friendly and helpful. Quiet surroundings. Comfortable bed. Suited our needs of a short-term stay. Thank you.
Stayed 1 night in Nov 2021
Response from Warrnambool Holiday Park & Motel on 17 Dec 2021
Thank you for your positive feedback Michelle, I will certainly pass your comments onto our staff

8/10 Good

gracie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the bounce pillow! Great location and easy to find. The staff were beautiful and helpful also.
Stayed 1 night in Nov 2021
Response from Warrnambool Holiday Park on 15 Nov 2021
Hi Gracie, Thank you for your review. We certainly agree, the Jumping Pillow is very popular with kids of all ages! We will pass on your lovely comments about our staff.. its great that you enjoyed your stay & we hope that you will return...

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Warrnambool Holiday Park & Motel on 5 Nov 2021
Hi Marian, Thank you for your review, we are pleased you enjoyed your stay & hope you will return to stay with us again. Next time, you may wish to consider one of our newly renovated apartments, our guests love them!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice getaway location
Great value and friendly staff. Location was close enough to what we needed but we did have a car.
Stayed 1 night in Oct 2021
Response from Warrnambool Holiday Park & Motel on 26 Oct 2021
Thank you for your review, we are pleased you enjoyed your stay & hope you will return again soon

10/10 Excellent

Meaghann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, staff were very welcoming and friendly, very relaxing place to stay!
Stayed 6 nights in Sep 2021
Response from Warrnambool Holiday Park on 20 Sept 2021
Hi Meaghann, Thank you for your reivew, it was lovely to host you & the kids - they are such lovely mannered kids too! Its great that you got to enjoy some relaxation time as well. We look forward to seeing you all again, soon,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Very handy for an overnight stay
Stayed 1 night in Jul 2021
Response from Warrnambool Holiday Park & Motel on 3 Aug 2021
Thank you for your review