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Reviews of Holiday Inn Express & Suites Wapakoneta, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Wapakoneta, an IHG Hotel
1510 Saturn Drive, Wapakoneta, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 159 out of 284 reviews" "
Rating 8 - Good. 76 out of 284 reviews" "
Rating 6 - Okay. 24 out of 284 reviews" "
Rating 4 - Poor. 14 out of 284 reviews" "
Rating 2 - Terrible. 11 out of 284 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Thai property was well kept and had a clean look. It is close to the interstate, so a bit noisy at night time. Delicious breakfast with many hot items. Room was clean; comfortable bed and pillows; good quality towels; plenty of water pressure and hot water. Within walking distance or downtown shops and restaurants (1 mile), and right next to the Armstrong Space Museum.
Stayed 1 night in Apr 2024
Response from BradW on 23 Apr 2024
Sue,Thank you for the Wonderful review! We always love to hear when our guests are happy with their stay!

4/10 Poor

Julia

Travelled with family
Staff was impersonal and distracted, however, room was the real issue. There was Peeling paint and loose wall paper in the bathroom… old, discolored caulking and a large, gaping hole behind the toilet. There was dirt accumulated in the corners of the room and the shades didn’t work. It was certainly not a room worth using my 300points!
Stayed 2 nights in Apr 2024
Response from BradW on 18 Apr 2024
Thank you for taking the time to post a review. I'm sorry to hear that your stay was less than what we expect for our guests. I'll work with our team to make sure every part of the guest experience is top notch, so no other guest has the same issues. Thanks again for the feedback, and we hope to see you back in Wapakoneta!

10/10 Excellent

Randall

Stayed 1 night in Apr 2024
Response from BradW on 9 May 2024
Thank you for the 5 Star review!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere. Excellent breakfast Friendly staff.
Stayed 1 night in Apr 2024
Response from BradW on 15 Apr 2024
Thank you for the Excellent review!

10/10 Excellent

dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked that the hotel was 5 minutes from where we were going
Stayed 2 nights in Apr 2024
Response from BradW on 10 Apr 2024
Thank you for the 5 Star review! We're located in a great spot with easy access to the interstate and close to many restaurants, not to mention the Armstrong Air & Space Museum is right beside us! It really is a great location!

4/10 Poor

Tom

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked like it hasnt been kept up in over 20 years. Doors wouldn't close on their own, tiles and other equipment lose and popping out. Staff laughing and talking at 6 am to the point where they wake up the whole floor.
Stayed 2 nights in Apr 2024
Response from BradW on 9 Apr 2024
Tom,Thank you for taking the time to post a review of our hotel. I'm sorry to hear that your stay was less than expected. We'll use your feedback to make changes where necessary so no other guest has the same experience. Thanks again, and safe travels!

10/10 Excellent

Donna

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly!
Stayed 1 night in Mar 2024
Response from BradW on 9 Apr 2024
Thanks Donna for the 5 Star review!

6/10 Okay

Paul, River Forest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from BradW on 7 Dec 2023
Thanks for taking the time to post a review Paul!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Normal hotel
Stayed 1 night in Nov 2023
Response from BradW on 29 Nov 2023
Thanks for the 5 Star review!

10/10 Excellent

Warren

Travelled with family
Liked: Property conditions & facilities
Right next to Armstrong museum. Nice staff at this hotel.
Stayed 1 night in Sep 2023
Response from BradW on 9 Oct 2023
Thank you for the Excellent review! We're glad you enjoyed your stay!

10/10 Excellent

Keith

Travelled with partner
Liked: Amenities
Staff was pleasant. The room was clean with the exception that they could have blankets for the beds and not jus a sheet and comforter that I will not use in a hotel. Price was too high for the rooms. Would not recommend just because of the rate.
Stayed 1 night in Sep 2023
Response from BradW on 2 Oct 2023
Thank you for the Nice review Keith!

10/10 Excellent

Nicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful! Cool place to stay! Breakfast was good! Beds were comfy!
Stayed 1 night in Aug 2023
Response from BradW on 23 Aug 2023
Thanks Nicki for the Wonderful review!

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like was that a room with 2 queen beds was ridiculously priced at 191 a night and another property in Plymouth Indiana raised the price of the same room to 290 a night because of a football game. I thought a big company like Holiday Inn Express would treat their customers better; not price gouge. I will try to avoid having to stay at their hotels again.
Stayed 2 nights in Aug 2023
Response from BradW on 5 Sept 2023
Hi Renee,Thank you for taking the time to post a review of our hotel. We're glad you enjoyed your stay.Our rate of 169 per night was about normal during the entire summer, if not lower than some days, especially on a weekend. There's lots of people traveling, and our hotel was definitely a busy place during your stay. Thanks again, and we hope to see you back in Wapakoneta!

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean staff very polite
Stayed 1 night in Jul 2023
Response from BradW on 21 Jul 2023
Thanks Craig for the Excellent review!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to from I 75
Stayed 1 night in Jul 2023
Response from BradW on 17 Jul 2023
Thank you for the Excellent review!

6/10 Okay

Samuel

Travelled with family
Disliked: Cleanliness
We like Holiday Inn Express and suites but this location wasn’t the cleanest… there were clean sheets and towels but the floors and bathrooms weren’t cleaned. The “hot food” for breakfast was barely warm. Even though the staff was friendly I don’t think we’ll choose this location again when traveling thru!
Stayed 1 night in Jul 2023
Response from BradW on 6 Jul 2023
Samuel, Thank you for taking the time to post a review of our hotel. We're sorry to hear about the issues you experienced. We usually get good scores on our cleanliness and breakfast, so it was disappointing to see your review. We'll work with our breakfast and housekeeping staff to make sure no other guest has the same experience. Thanks again for the feedback.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Quick and easy check in. Comfortable bed. Quiet area. Friendly staff. Have stayed here before and will again. Lots of food options in the area.
Stayed 1 night in Jul 2023
Response from BradW on 3 Jul 2023
Thanks for the GREAT review Jeff!

10/10 Excellent

Lauren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and clean
Stayed 1 night in Jun 2023
Response from BradW on 27 Jun 2023
Thanks for the Nice review!

10/10 Excellent

Les

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Space museum was right next door didnt know that great hot breakfast clean rooms will be back
Stayed 1 night in Jun 2023
Response from BradW on 27 Jun 2023
Thanks for the 5 Star review Les! We look forward to seeing you again!

10/10 Excellent

Shellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating.
Stayed 2 nights in Jun 2023
Response from BradW on 20 Jun 2023
Thank you for the 5 Star review!

8/10 Good

Denise M

Liked: Cleanliness, staff & service
Missing common items
Extra blanket in the rooms along with a laundry bag Ice machine on the floor Restaraunt list in the rooms Town map at the lobby
Stayed 2 nights in Jun 2023
Response from BradW on 20 Jun 2023
Thank you for the suggestions to improve our hotel. We want to be one of the best hotels in the area, so we appreciate the feedback!

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
I've been traveling the i75 my whole life, staying in this motel since I was a child. brings back memories.
Stayed 1 night in May 2023
Response from BradW on 2 Jun 2023
Hi Gordon! Thank you for the Nice review! We're always happy to hear when our guests enjoy their stay!

6/10 Okay

Cheryl

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from BradW on 1 Jun 2023
Hi Cheryl, Thank you for taking the time to post a review. We're sorry to see that you weren't able to give us a higher score. Please feel free to reach out to us directly to let us know if you experienced any issues during your stay.

6/10 Okay

Brian

Stayed 2 nights in May 2023
Response from BradW on 20 Jun 2023
Thank you for the review. Please feel free to reach out to us directly to know what we can do to improve our hotel.

10/10 Excellent

Belen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice employees at check in, rooms very clean, especially the bathroom. Breakfast selection was very good. All in all a great hotel
Stayed 1 night in May 2023
Response from BradW on 30 May 2023
Thank you for the Wonderful 5 Star review! We're glad you enjoyed your stay!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from BradW on 30 May 2023
Thank you for the 5 Star review!

8/10 Good

Jennelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from BradW on 2 Apr 2023
Thanks Jennelle!

8/10 Good

John

Stayed 2 nights in Mar 2023

10/10 Excellent

Erin, Elida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The entire hotel was super nice. All of the staff were really nice.
Stayed 1 night in Mar 2023
Response from BradW on 27 Mar 2023
Thank you for the EXCELLENT review!

8/10 Good

Amie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very big rooms and close to restaurants and stores
Stayed 1 night in Mar 2023
Response from BradW on 21 Mar 2023
Thanks Amie for the Nice review!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in for a traveler. Clean property
Stayed 1 night in Mar 2023
Response from BradW on 20 Mar 2023
Glad you enjoyed your stay! Thank you for the Nice review!

10/10 Excellent

Munir Demir

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, super helpful.
Stayed 1 night in Mar 2023
Response from BradW on 20 Mar 2023
Thank you for the EXCELLENT review!

10/10 Excellent

Bradey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Very friendly staff! Clean and comfortable room. Worked perfect for our family passing through. Everyone was also very happy with the breakfast offered! Would stay again
Stayed 1 night in Mar 2023
Response from BradW on 13 Mar 2023
Thank you for the GREAT review! We're glad you enjoyed your stay!

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from BradW on 6 Mar 2023
Thank you for the EXCELLENT review!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from BradW on 27 Feb 2023
Thank you for the Perfect 10 review!

10/10 Excellent

Richard

Stayed 3 nights in Feb 2023
Response from BradW on 20 Mar 2023
Thank you for the 5 Star review!

2/10 Terrible

Courtney

Disliked: Cleanliness, property conditions & facilities
Below average
Response from BradW on 19 Jan 2023
Hi Courtney,I'm sorry to hear that your stay was less than perfect. We try hard to make sure each guest is happy with every part of their stay, but it's obvious that we failed on this occasion. We'll continue to make improvements where necessary, so no other guest has the same experience. Thank you for your feedback, and we wish you safe travels!

2/10 Terrible

Christina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place to stay, unappealing room and unappealing ammenities
Stayed 1 night in Dec 2022
Response from BradW on 3 Jan 2023
Hi Christina,I'm sorry to hear that you didn't enjoy the room. When you checked out, you told the gentleman at the desk that everything was fine. We don't usually get negative reviews like this, so it was disappointing to see. I hope you find a place better suited to your needs on your next travel adventure!

2/10 Terrible

Christopher

Business traveller
Disliked: Staff & service
Stayed 1 night in Nov 2022
Response from BradW on 30 Nov 2022
I'm sorry to hear that your stay wasn't as great as it should be. Unfortunately, your reservation was non refundable, so you got billed for the entire stay even if you checked out early. Your review was limited on an issues you may have experienced, so maybe that had something to do with your overall experience of the hotel. Thanks for taking the time to post a review!

10/10 Excellent

Erin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly. Every single person we encounters was very friendly and helpful. The pool area was very nice, clean and well maintained. The room was very clean as well. The only minor thing was the carpets could use a good cleaning, but so many people in and out, I’m sure it’s hard. Had a great stay.
Stayed 1 night in Nov 2022
Response from BradW on 21 Nov 2022
Thank you for the Excellent review! Glad you enjoyed your stay!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from BradW on 28 Oct 2022
Thank you for the EXCELLENT review!

10/10 Excellent

Dan

Business traveller
Liked: Staff & service, room comfort
good stay
Good hotel a little worn but clean
Stayed 1 night in Oct 2022
Response from BradW on 20 Oct 2022
Thanks Dan!

8/10 Good

colleen

Stayed 1 night in Oct 2022
Response from BradW on 17 Oct 2022
Thanks Colleen!

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from BradW on 10 Oct 2022
Thanks for the Perfect 10 review!

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from BradW on 10 Oct 2022
Thanks Erica!

8/10 Good

Osee

Stayed 1 night in Oct 2022

8/10 Good

Mary

Stayed 2 nights in Sep 2022

10/10 Excellent

Lesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was easy and convenient and breakfast was pretty good
View from room
Stayed 2 nights in Aug 2022
Response from BradW on 3 Sept 2022
Thank you for the EXCELLENT review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from BradW on 29 Aug 2022
Thank you!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from BradW on 29 Aug 2022
Thank you!