Wallace Pond

So all in all a really good stay and a good budget place to stop in central manhatten. But a few points. The south tower is definitely nicer than the North tower. I'd heard this and when I'd booked a long time ago I asked to stay in the South tower and was told to get in touch closer to the time. I emailed and used the contact us page in the weeks preceeding our visit and got no response and arrived to find us in the North tower which was disappointing. For Manhatten the rooms were a decent size with all the things you'd hope for. Comfy. The North tower has one elevator for an awful lot of floors and rooms. We were very thankful to be low down in the building and just used the stairwell. The Staff were really helpful, gave us extra water as it was crazy hot when we visited. Polite and professional. The room cleaning was limited. They basically make your beds and empty the bins. A little surprised with the little kitchenette that they don't clean your glasses / put the bathroom back like it should be. The last thing I'd say we saw it advertised a lot on line and on instagram like it is some sort of boutique hotel. It really is not! Generally very pleased and would stay here again but not luxury at all!.

The amazing staff, especially Denise & Mitsou, are why we return. The location is also great!

Building outdated, needs a full renovation.