Waimauku Vacation Rentals

"Everything was great and staff was very helpful."

"Best breakfast buffet weve ever had staying in a hotel, fantastic "

"Room and bed very comfortable. Lovely products. Good buffet breakfast "

"Very convenient location. Reasonable walk to the Marina. Lots of good dining options within walking distance as well as major grocery store, laundromat. Well equipped room for stay in dining too. "

"Helpful staff and centrally located"

"The staff was very friendly. The room was very nice and very clean."

"Beautiful room, friendly staff and great amenities."

"Excellent hotel, great views of city. Breakfast a bit pricey though. NZ$45 each "

"The criticism I have is that the accommodation only offers a service every five days. I was staying for six! As a patron with a disability the help in having my room serviced is significant. On arrival the receptionist told me if you needed a service earlier to just let them know, and the cleaner the same, and they would be happy to arrange that. However, three days in when I asked that morning it my room could be serviced the lady at reception was very brusk. She told me service only happens every three days and why I needed it earlier. There was a line of people waiting, and in the end I felt forced to have to tell her I had a disability. She showed no interest in this answer - and said she would look into it but I would have to come back later in the day. However, I was going to a conference so not able to return earlier. I felt completely violated over having to reference my disability in front of other waiting guests and explain why I needed help, and then for my response to be dismissed. Unfortunately when I returned that evening my room had not been serviced. There needs to be some staff training here and a much better level of customer service and care as it marred what would have been an otherwise enjoyable stay."