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"Loved the hotel and location, while the staff were very friendly. Having the Mediterranean a step away from the pool was fantastic. The rooms are modern, comfortable and well equipped, with good-sized balconies and great views. We had half-board and the buffet food options were generally very good, while lunch options from the bar menu were fine. This wasn't our 'standard' family trip (we tend to be active and explore city sights) but we were quite happy relaxing around the pool. A few small points to note: - Vegetarian buffet options were quite limited (other than salads etc) - Our King room included a sofa bed for two teenagers, which was a bit uncomfortable (and the bedding didn't quite fit). We had thought we'd have twin beds - More attempts to make the hotel eco-friendly and sustainable would be good, with recycling and reusable water bottles etc."

"We were told that check in was until 8pm, no exceptions. So we organized our entire day to ensure we were there by 8pm. An hour later, reception was checking in somebody else, so clearly exceptions were made for some, but not us. Didn't leave us with a good feeling. Location is not walking distance to any coffee shop (meaning 10 min walk or less). Coffee was available downstairs but when I asked if I could have a coffee I was told no, that I needed to be preregistered and have paid for an entire breakfast. I think a courtesy coffee might be a good idea! Or at least allow guests to pay for just a coffee when there's nothing else immediately available. The pool (for guests without a private pool) also opens at 10am - felt late in the heat of the summer, especially for kids, who are up and excited to swim early. My husband was chastised for crossing the plastic chain and going in the pool at 9:57am. Really? It's a nice facility but I didn't feel well treated, unfortunately."

"We enjoyed our 2day holiday with a property and staff was 100% customer oriented."

"Absolute pleasure staying at ACRO Upscale Residences. The staff was so helpful and welcoming, our rooms were pristine, luxurious amenities, comfortable beds, and breathtaking views! Can’t wait to come back!"

"We arrived late Friday night, unfortunately the city had a power outage- blackout, yet the hotel staff was prepared and VERY accommodating. We woke up to an amazing views, setting and delicious breakfast! Beds, linens, views were all outstanding!!!! Will return!"

"Incredible place !!!! Friendly staff !!! If we had more time, we would have stayed longer !!!"

"This place is amazing! Recommend for all."

"Staff was friendly and courteous "

"Amazing! Best stay in a hotel ever!"