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Reviews of Casa Miguel y Sally

3 out of 5
Casa Miguel y Sally
Calle la Fuente, 28, Villanueva de Las Manzanas, Leon

Reviews

8.0

Very good

Rating 10 - Excellent. 1 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 1 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite having the address and a GPS/Sat Nav to find this property it is very badly signposted and it was more luck than anything that we stumbled upon it. The house/hostal is behind a high wall and it was very difficult to gain entry (no answer to rings or phone calls). It was quite full the night we were there but fortunately they did offer dinner (the village has nothing in it) although it was somewhat chaotic with us eating in the kitchen. Breakfast is basically a piece of toast and honey. Miguel was very attentive and happy to help in any way but rather rushed off his feet.
Stayed 1 night in Sep 2019
Response from Miguel Blanco on 10 Oct 2019
Thank you for your comments. About our location sorry you couldnt find us. Guess we have sent you email or whatsapp as we ussually do with instructions how to arrive our Hostel. We are just 3km distance from highway and is just first street on the left once you enter our village. Ussually our customers do not have problems to find us and if there is would call us to find direction. When you were arriving our field Sorry we didnt answer your call right Away as we were probably busy but sure we soon have welcomed you as we always want to take best care of our customers. As per the dinner as you requested to seat at kitchen we have accepted otherwise de have nice tables at dinning room and garden even were quite busy but customers ussually wait for their table. About breakfast am not sure where is the misunderstanding but we have Either basic breakfast which is coffee/tea/nescafe/colacao/milk, muffin, toast with butter, jam and honey. Or buffet breakfast which includes besides above orange for customer make their own fresh juice, fresh tomato from our village to make their toast, village ecological bread, pound cake, Spanish ham and cheese, yogurt, cereals and walnuts and apples from our garden. Anyhow we would be very happy if in that moment that you could tell us you are not happy with our breakfast so that we could work it out how to please you which is always our goal, to please our customers. Very sorry i was very busy that day. Hope to see you again and sorry for those troubles in our Hostel.

10/10 Excellent

Mogens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality - great quiet place
Fantastic place, great hospitality
Stayed 1 night in Apr 2018
Response from Miguel on 12 Jun 2018
Thx Mogens!!! you have been great guest as well!!! Welcome anytime to our Hostal country house