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Reviews of Riverside Hotel

2.5 out of 5
Riverside Hotel
Rue Nokeokoummane, Vientiane, Vientiane Prefecture

Reviews

8.6

Excellent

Rating 10 - Excellent. 54 out of 97 reviews" "
Rating 8 - Good. 30 out of 97 reviews" "
Rating 6 - Okay. 5 out of 97 reviews" "
Rating 4 - Poor. 3 out of 97 reviews" "
Rating 2 - Terrible. 5 out of 97 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Inthysone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near night market. Very narrow street for big cars to park. Staff friendly all time. Would recommend it
Stayed 9 nights in Apr 2024
Response from Kai on 10 May 2024
We would like to say thank you for your nice review, and thanks for choosing to stay with us Riverside Hotel Vientiane. We always look for your visit, and hope to welcoming you again. Have a nice day sir/madam.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk personnel were very friendly and efficient. Also, the room was clean, well appointed and the bed was comfortable. The free breakfast buffet had a great selection of local and western dishes and featured delicious fruits. I would definitely stay here again.
Stayed 2 nights in May 2024
Response from Riverside Hotel on 8 May 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Wishing all luck and happiness will come to you and your family. Hope to see you again next time.

8/10 Good

azalea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all friendly and helpful. My room was clean and facing the street. Breakfast was ok, several food selections.
Stayed 2 nights in May 2024

8/10 Good

Viengkhorn

Good
Stayed 7 nights in Apr 2024
Response from Riverside Hotel on 18 Apr 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Hope to see you again next time.

4/10 Poor

Kevin

Stayed 1 night in Apr 2024
Response from Riverside Hotel on 3 May 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip.If you have any requests or feedback, please contact us. We always listen and are ready to improve to bring the best experience to customers.Thank you and hope to serve you in your upcoming trips.

2/10 Terrible

Charles

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, however management was completely incompetent. On Wednesday morning the milk was spoiled and made me sick. Many other guests complained about the sour milk, but management was extremely slow responding to the problem. Management proved conclusively that they don’t care about the guests at the hotel. The breakfast buffet was absolutely horrible. The ONLY breakfast food available was fried eggs cooked HARD and served COLD. There was no scrambled eggs, no over easy eggs, no bacon, no ham, no sausage, no potatoes, no beans, no juice, nothing…. ……just fried eggs cooked HARD and served COLD in a huge disgusting pile. This hotel has the WORST breakfast buffet that I have ever experienced. And management proved their incompetence by not checking expiration dates on the milk, resulting in sick guests. And management simple didn’t care about the problem. AVOID this hotel!
Stayed 6 nights in Apr 2024
Response from Riverside Hotel on 10 Apr 2024
We are very sorry for the problems you encountered. Our breakfast buffet also has many dishes for you to choose from but may not suit your taste.We will try to change and add different dishes to the menu to suit all customers and different regions.We hope you can forgive and sympathize with us. Thank you very much for this.

10/10 Excellent

Vinnie

Travelled with family
Beautiful, just right for two people in a twin room. Everything looks new and very comfortable.
Stayed 1 night in Mar 2024
Response from Duyen on 21 Mar 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Hope to see you again next time.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riverside Hotel is on one of the best streets in Viantain. The room is good and the staff is incredibly friendly.
Stayed 2 nights in Mar 2024
Response from Mei on 21 Mar 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Hope to see you again next time.

6/10 Okay

Susan

Travelled with group
Liked: Staff & service, amenities
The location and staff were good.
Stayed 2 nights in Feb 2024
Response from Duyen on 12 Mar 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Hope to see you again next time.

8/10 Good

Thongsay

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's staff is very courteous and responsive. morning breakfast offers a diverse menu of delicious well prepared foods. young cooks are very attentive, constantly making rounds of the dining area assuring that foods are well suppled and fresh. Overall, our stay was pleasant exceeding expectations. Great value for the price.
Stayed 3 nights in Feb 2024
Response from Mei on 3 Mar 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Hope to see you again next time. And we sincerely apologize for any inconvenience that makes you unhappy.

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the area and hotel standard. The area is convenient to all the restaurants, riverside and the night market. What really shine is the staff. Always courteous and accommodating. Some of the staff have a high level of English and others make a great effort when communication is an issue for non-Lao speaking guests. Would definitely stay again.
Response from Mei on 3 Mar 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Hope to see you again next time.

10/10 Excellent

Jeffrey, Burbank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay and would book again. Rooms are on the small side but I expected that. We had a window but some rooms don’t. There was a strong smell of cleaner, or my Thai GF, said it was some chemical to deter bugs. It stayed in the room until about midnight and then went away. Weird. Breakfast is basic but tasty. They had fried eggs and some meat. Better options right down the flattery at French bakery. City center and walkable to most things in that area.
Stayed 1 night in Feb 2024
Response from Mei on 27 Feb 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Hope to see you again next time.

10/10 Excellent

Jean Bernard

Stayed 2 nights in Feb 2024
Response from Mei on 19 Feb 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Hope to see you again next time.

10/10 Excellent

kimberly, Elgin

Stayed 3 nights in Feb 2024
Response from Duyen on 21 Mar 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Hope to see you again next time.

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like: clean, good customer care
Stayed 2 nights in Jan 2024
Response from Mei on 6 Feb 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Hope to see you again next time.

10/10 Excellent

kimberly, Elgin

Stayed 1 night in Feb 2024
Response from Duyen on 21 Mar 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Hope to see you again next time.

8/10 Good

Simon

Stayed 2 nights in Jan 2024
Response from Chu Duyên on 28 Jan 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip.If you have any requests or feedback, please contact us. We always listen and are ready to improve to bring the best experience to customers.Thank you and hope to serve you in your upcoming trips.

8/10 Good

Zoltan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very nice hotel, clean and comfortable, Good breakfast, and friendly staff. Hotel is located close to bars, shops and restaurants, and a cross the road from the night market. Nice place!
Stayed 4 nights in Jan 2024
Response from Thank you on 23 Jan 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. We would like to send our most sincere thanks to our customersRIVERSIDE HOTEL is very pleased that you have experienced the service at RIVERSIDE HOTEL. Room quality and comfort along with customer service are our top priorities.If you have any requests or feedback, please contact us. We always listen and are ready to improve to bring the best experience to customers.Thank you and hope to serve you in your upcoming trips.

10/10 Excellent

Ravindaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was beautiful and clean. Was happy with the stay and the staff were excellent.
Stayed 2 nights in Jan 2024
Response from Mei on 18 Jan 2024
Thanks for your chosen, we hope can see you again. Have a nice day.

2/10 Terrible

Agustinus

Disliked: Cleanliness, staff & service
THEY KICKED US OUT!! We booked for 2 nights at this hotel through Expedia in November 2023. One day before our arrival, Expedia sent us a reminder email about our reservation like check-in time etc Upon reaching the hotel for check-in, we were informed that our booking was canceled, despite never canceling it ourselves. After some discussion, the hotel allowed us to stay for 1 night but informed us of a room change the next day. The next day, to our dismay, the replacement room offered was not as per our initial booking - a Superior room with a balcony. Instead, they suggested a smaller room without a private bathroom, which had a noticeable stale odor. We declined the offer. After speaking with the manager, they allowed us to keep staying in our room for that night. However, less than 2 hours, the hotel staff insisted we move again. So, go ahead and book this hotel if you’re yearning for a holiday filled with delightful surprises like canceled reservations, unexpected room changes, and the sweet aroma of neglect lingering in your room.
Response from Mei on 16 Jan 2024
We're very sorry for the error on the part of Reception staff. We will try to improve our service better. We're looking forward to meeting you again.

8/10 Good

Boua Xang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel next to the night market. The rooms were nice and clean. The staff was friendly and helpful. There are plenty of dining options within walking distance. The rate was very competitive.
Stayed 13 nights in Dec 2023
Response from Mei on 16 Jan 2024
Thanks for your review, we hope can see you again in Riverside Hotel

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mei on 16 Jan 2024
Thanks for your review, we hope can see you again in Riverside Hotel

6/10 Okay

VA

Travelled with partner
Didn’t like that there’s no handwash soap in bathroom sink, no trash bin in main room so have to use only one small trash bin inside bathroom.
Stayed 3 nights in Jan 2024
Response from Mei on 16 Jan 2024
Sorry for your less than perfect experience. We'll improve service more. Thanks for your chosen us.

8/10 Good

Kheng hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are the real stars of Riverside Hotel. And the excellent location. The room itself served all our needs - clean, wifi, hot water, aircon. I would def stay there again.
Stayed 2 nights in Jan 2024
Response from Mei on 16 Jan 2024
Thanks for your review, we hope can see you again in Riverside Hotel

10/10 Excellent

VA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Jan 2024
Response from Mei on 16 Jan 2024
Thanks for your review, we hope can see you again in Riverside Hotel

10/10 Excellent

Dejan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, courteous staff, good breakfast, great value.
Stayed 2 nights in Dec 2023
Response from Mei on 5 Jan 2024
Thank you for choosing us. We hope we can see you again.

10/10 Excellent

Rosaline

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mei on 8 Feb 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Hope to see you again next time.

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riverside hotel
My room was superb I had a suite which was everything you could expect. I only had one small issue I couldn't get any hot water for a shower 🚿 could have been my fault but I tried for 15 minutes anyway I was only there for one night so not a big deal.
Stayed 1 night in Dec 2023
Response from Mei on 30 Dec 2023
We will try to improve our. service. Thank you for choosing us. We hope we can see you again.

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than what we expected
We loved our stay to riverside hotel, a true luxury hotel. Bed is comfortable, design is nice and lots of place in the room. The staff is very nice, they speak good English and they helped us with so many things. The breakfast is a buffet and have a lot of choice. It’s very close from night market. Only thing is we had a communicating room and we could hear the conversation on the other side very well but with good earplugs everything is ok.
Stayed 2 nights in Dec 2023
Response from Mei on 17 Dec 2023
Thank you for choosing us. We hope we can see you again.

10/10 Excellent

Sidnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower leak into the room. Needs repairs. Wall is thin, can hear next door neighbor conversation
Stayed 1 night in Dec 2023
Response from Mei on 17 Dec 2023
Thank you for choosing us. We hope we can see you again.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are the best. Good location
Stayed 14 nights in Nov 2023
Response from Mei on 17 Dec 2023
Thank you for choosing us. We hope we can see you again.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very attentive. Excellent location for me.
Response from Mei on 13 Feb 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Hope to see you again next time.

10/10 Excellent

Wilmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
I had a great stay at this accommodation, excellent location, the night market is just a few meters away from the hotel, a lot of restaurants, coffee shops and bars nearby!
Stayed 2 nights in Nov 2023
Response from Mei on 5 Dec 2023
We will try to improve our service. Thank you for choosing us. We hope we can see you again

10/10 Excellent

Brendon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mei on 1 Dec 2023
Thank you for choosing us. We hope we can see you again.

10/10 Excellent

Sandeep, Chicago

Excellent stay
Stayed 2 nights in Nov 2023
Response from Mei on 24 Nov 2023
Thank you very much for choosing Riverside Hotel. We look forward to welcoming you again.

8/10 Good

Nitda, Opelika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Mei on 19 Nov 2023
Thank you for taking the time to rate and give us your feedback. We will heed your advice and improve it soon

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mei on 16 Nov 2023
Thank you very much for choosing Riverside Hotel. We look forward to welcoming you again.

4/10 Poor

Douang, Dublin

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Premium room had only bathtub and the detachable hose didn’t even work. The room smelled like heavy cleaning product which gave us headaches.
Stayed 1 night in Nov 2023
Response from Mei on 11 Nov 2023
We are very sorry for your less than perfect experience at Riverside Hotel. We hope can see you come here again, and we will make you feel comfortable more. Thanks for your stayed.

8/10 Good

Linda Lee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern renovations with clean and elegant rooms and comfortable beds. Nice to have a walk in shower. Nice breakfast buffet included in fruit board. Staff are courteous and friendly. Still working on establishing English instructions. For example the advice for when to leave for an international flight meant we waited several hours for the flight check in to open. The location was excellent for walking to restaurants and along the River.
Stayed 3 nights in Oct 2023
Response from Mei on 31 Oct 2023
Thank you very much for choosing Riverside Hotel. We look forward to welcoming you again.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean. The only thing I didn't like about my stay was the breakfast. Very limited in choices. Other than that, great place to stay
Stayed 5 nights in Oct 2023
Response from Mei on 17 Oct 2023
Thank you very much for choosing Riverside Hotel. We look forward to welcoming you again.

10/10 Excellent

singkhasart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location,very wonderful staff.
Stayed 4 nights in Sep 2023
Response from Mei on 25 Sept 2023
Thank you very much for choosing Riverside Hotel. We look forward to welcoming you again.

10/10 Excellent

Ge, Maplewood

Liked: Cleanliness, staff & service, property conditions & facilities
I very like this reversids hotel because ez walk to the night market and the breakfast very very good
Stayed 2 nights in Sep 2023
Response from Mei on 6 Sept 2023
Thank you for choosing Riverside Hotel. We look forward to seeing you again

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities
Just ok
Response from Mei on 3 Sept 2023
Thank you for choosing Riverside Hotel, we look forward to seeing you again

8/10 Good

Margaret Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Mei on 1 Sept 2023
Thank you for choosing Riverside Hotel.

10/10 Excellent

Tou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Less than year old renovated property. Everything is new. Staff is excellent. Stone throw from the night market.
Stayed 2 nights in Aug 2023
Response from Mei on 19 Aug 2023
Thank you for your good review for us. I hope to welcome a lovely family like yours next time

10/10 Excellent

Hideo, Otsu Oe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントの対応がすごく良かった。朝ごはんは、無料なだけに品数も少なくて質素。
Stayed 1 night in Apr 2024
Response from Riverside Hotel on 3 May 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Hope to see you again next time.

10/10 Excellent

Lin

Stayed 1 night in Mar 2024
Response from Duyen on 26 Mar 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Wishing all luck and happiness will come to you and your family. Hope to see you again next time.

10/10 Excellent

KEI, FUKUOKA HAKATA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夜遅く到着したにも関わらず、丁寧に対応していただきありがとうございました。スタッフさん皆さん感じが良く、気分良く過ごせました。朝食は大変美味しく毎日たのしみでした。 4泊ありがとうございました。
Stayed 4 nights in Mar 2024

10/10 Excellent

Yuta

Stayed 7 nights in Mar 2024
Response from Mei on 29 Mar 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Thank you for your comments and feedback. We always listen and are ready to improve to bring the best experience to customers. We look forward to serving you on your upcoming trips. Best regards!

8/10 Good

Shingo

Liked: Cleanliness, staff & service, property conditions & facilities
very convenient.
Stayed 1 night in Feb 2024
Response from Mei on 1 Mar 2024
We would like to send our sincerest thanks to you for choosing RIVERSIDE HOTEL as a place to stay during your trip. Hope to see you again next time.