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Reviews of Pension Stadthalle

2 out of 5
Pension Stadthalle
Hackengasse 33, Vienna

Reviews

8.6

Excellent

Rating 10 - Excellent. 65 out of 141 reviews" "
Rating 8 - Good. 54 out of 141 reviews" "
Rating 6 - Okay. 16 out of 141 reviews" "
Rating 4 - Poor. 4 out of 141 reviews" "
Rating 2 - Terrible. 2 out of 141 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2024

6/10 Okay

Erika

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were helpful and nice however the property is quite limited, with a separate building for reception, no kettle or toiletries, and the tv wasn't a smart tv, also, though it was lovely that they stored pur luggage, it seemed unprotected and overly casual no tags were assigned, nothing but a key to a room given to me to come amd go from the luggage room as i please.
Stayed 2 nights in Dec 2023

2/10 Terrible

Rita

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was said at the booking that there is parking It was one of my priorities. They gave me a plate for fee for the night and I had to park my car on the steeet. In the morning I found my car with a fully broken right rear-view mirror. Nobody helped me they suggested to report it to the police The policemsn said it is "normal" In my opinoin it is absolutely not. Who eill oay for my damage?
Stayed 1 night in Nov 2023
Response from Sarah Berger / Sales & Marketing on 14 Nov 2023
Dear Rita,we are very sorry to hear that you experienced a parking damage during your stay with us, we truly understand this must be upsetting. Since we only have a limited amount of parking spaces available in our garage, which at the time of your booking was already full, the parking permissions are our alternative solution. We deeply regret that whoever damaged your car was not honest enough to report it and that the police was not able to investigate further, which they usually aren't. However, we are unfortunately not able to take any liability of parking damages, since parking in a city always always comes with a risk. Next time we will gladly make sure to get you a space in our garage in order to minimize the risk. Once again, we would like to sincerely apologize and hope we'll be able to make up for it next time.

6/10 Okay

Michael

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

keith

Stayed 3 nights in Sep 2023

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly and helpful and able to answer any questions I had. The hotel itself was simple and clean and easy walking distance (5mins) to tram stops and train/underground station. Would definitely stay again.
Stayed 4 nights in Jul 2023

10/10 Excellent

Maedeh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so clean and cozy! I would come back again!
Stayed 2 nights in May 2023

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive, clean, safe, convenient and friendly!
I stayed at the pension which is a 1 minute walk from the main hotel. It is inexpensive, very clean and secure for both the building and my room. The neighborhood is in safe area and very convenient to public transportation (5-8 minute walk). Everything was excellent
Stayed 1 night in Dec 2022
Response from Rezeption on 23 Jan 2023
Dear Annette.Thank you very much for your kind rating. We are happy you enjoyed your stay at Pension Stadthalle. Kind regardsTeresa (Reception)

8/10 Good

Hansala

Liked: Staff & service
I expected this property to be 3 star but unfortunately its only 2 stars. Bathroom water clogged which was bit annoying. Location was walking distance to west train station which was convenient. Overall ok hotel
Stayed 2 nights in Sep 2022

8/10 Good

Chung Yin

Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and hygienic. The check in is a bit complicated but still manageable, as you would need to walk a few street blocks to get to check in counter.
Stayed 2 nights in Aug 2022

10/10 Excellent

Alisia

Stayed 2 nights in Jun 2022

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place to stay for solo travellers on a budget. Albeit small, the room was clean and quiet. The internet worked just fine, the room/building felt safe, the location was super close to everything and the staff was friendly. I highly recommend this place. Great value for the price.
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were updated to a nice hotel and the staff was very friendly
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positively surprised.
I admit I was positively surprised with the overall quality of the pensione. It was clean, check-in was fast and polite, and the location is very convenient, located just some 5 mins walk from an underground stop on line U3.It is good value for money.
Stayed 3 nights in Feb 2020
Response from Sales & Marketing Assistant on 2 Mar 2020
Dear Vincent, thank you very much for taking your time to review our guest-house! Great to hear you were happy with everything especially with our location close to the underground. We look forward to your next visit! Kind regards Elena Schöber Sales & Marketing Assistant

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Sales & Marketing Assistant on 10 Jan 2020
Dear Guest, thank you very much for this amazing feedback :-) We are very happy and would love it if you visit us again soon. Best Regards Elena Schöber Sales & Marketing Assistant

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Sales & Marketing Assistant on 10 Jan 2020
Dear Samuel, thank you so much for this perfect rating! We love that you had such a good time at our hotel and promise to keep up the good work :-) Kind regards Elena Schöber Sales & Marketing Assistant

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

6/10 Okay

CHUNG

Liked: Cleanliness, staff & service
Overall I had a satisfactory stay
Stayed for 3 nights in room 8 Pension Stadhalle seems to be former apartments converted into hotel rooms. The bathroom looked like one of those cabins you see on a ship. The shower was separated from the rest of the bathroom with a curtain. I could not move without touching the shower curtain, but everything worked fine. The room came two singles placed together. There’s a gap in the middle which made sleeping there impossible. In any case, the duvet was for a single and there was only one pillow anyway, but it really begs the question why there’s a double bed in the first place. All the toiletries were provided except soap and shampoo. Okay those miniature bottles aren’t eco friendly, surely dispensers for liquid soap or shampoo can be provided. Even some hostels do that. The room didn’t have much in the way of amenities either, no coffee, tea, kettle; normal things provided hotels in this sector of the market. I’ve stayed in Vienna before and pretty sure these are provided as standard in hotel rooms. The cleaning staff did a fine job of cleaning the room and bathroom every day, so kudos for that. Location wise, the hotel is not in the tourist district, but the hotel is close to several tram or metro stations, and then only a short journey into the centre. There’s several supermarkets, restaurants and cafes close by. Overall, I had a satisfactory stay, the staff were great, but I really do think that the hotel should rethinks the bed and amenities in the room.
Stayed 3 nights in Oct 2019

8/10 Good

Eric Maicon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value x money place to stay in Vienna.
Great value x money place to stay in Vienna.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

6/10 Okay

Cristian, Bucharest

Liked: Cleanliness, staff & service
Room too small
Very, very small room. Would be a problem if someone would be a bit claustrophobic :)
Stayed 1 night in Jun 2019

8/10 Good

Chris, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities
very close to the Stadthalle, which was my purpose of my visit this time. walking distance to Westbahnhof, which is connected to Hauptbahnhof by tram no. 18 and also connected to the airport by bus.
Stayed 2 nights in May 2019

8/10 Good

Madlena

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay
Small, but clean and comfortable room. It was on the ground floor, overlooking the street, so a bit noisy. The area is safe and quiet, but far from the city centre. Very close to Stadthalle.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Victoria Eisenreich,Assistant Front Office Manager on 16 Jan 2019
Thank you very much for your 5-star feedback via expedia. We are happy that your stay was perfect! We are looking forward to your next stay with us! All the best

8/10 Good

Verified traveller

O.K. for the price. 16 EUR for breakfast a little bit too high.
Stayed 1 night in Dec 2018
Response from Victoria Eisenreich,Assistant Front Office Manager on 9 Jan 2019
Thank you for your feedback! We are happy that you had a good stay at our Pension Stadthalle. As we serve a full organic breakfast buffet with high quality products the price could be higher in comparison to other 3 star hotels. We hope you enjoyed our big organic breakfast buffet and hope to welcome you again! All the best from Vienna

8/10 Good

Gideon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, comfortable, good value for $
Check in is at a hotel away from the Pension. Breakfast is served at the hotel.
Stayed 1 night in Nov 2018
Response from Victoria Eisenreich,Assistant Front Office Manager on 9 Jan 2019
Dear Gideon, Thank you for your feedback via hotels.com We are happy that you enjoyed your stay at our guesthouse. As we have a 24/7 reception at our Hotel we are always pleased to assist you! We are looking forward to welcom you again! Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

joshua

disappointment, no satisfaction
small dense room. no place for luggege. very small table with one chair. no facilities like cattle or so. not happy not worth the money paid for.
Stayed 2 nights in Aug 2018
Response from Victoria Eisenreich on 17 Oct 2018
Dear Joshua, Thank you for your feedback about your stay with us. We are sorry that we did not mached your expectations. As we do have a lot of different rooms at our hotel it is always possible to ask for a change or a different room style. We would be very happy to welcome you again to show you some other sides of our hotel. All the best from Vienna

8/10 Good

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

8/10 Good

Kyle, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to metro station
The room is clean and quiet, close to a metro station. Overall, it is a good hotel to stay.
Stayed 6 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
The room was clean and well laid out. Fit for purpose visiting THE CITY and tourism.

10/10 Excellent

Skylar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Amazing experience with great staff. The location is perfect as it's not very touristy. The area is diverse so you have a multitude of food options. The hotel is clean and affordable. Great stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, and comfy, but small. There is no shower gel in the bathroom. Use your Room no. for WiFi

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, cheerful, modern and immaculate.
The pension is separate to the hotel and was basically just a small room with a shower room 'pod'. However, it was cheap, modern and immaculate, so it totally suited my needs.
Stayed 2 nights in Feb 2018

4/10 Poor

Ziyad

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

JUWON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 좋았어요~
직원들이 엄청 친절하고 숙소가 너무 좋았어요 추천합니다
Stayed 1 night in Dec 2023

8/10 Good

Sylvia

Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Daniel, Hilden

Liked: Cleanliness, staff & service, property conditions & facilities
Gete Pension in der Nähe des Westbahnhofs.
Stayed 2 nights in Oct 2023

8/10 Good

Sandra

Stayed 1 night in Sep 2023

10/10 Excellent

Malahat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rekommenderas varmt
2* pension motsvarar alla förväntningar! Mysigt rent rum .Har fått fläkt,men behövde inte använda det Personal är väldigt trevliga och vänliga Skulle uppmärksamma att jag glömt pengar i rummet när jag checkar ut med vårdpersonal hittat och lämnat de på hotellet Ett STORT TACK ännu en gång
Stayed 2 nights in Jul 2023

2/10 Terrible

Jonas

Stayed 1 night in Jun 2023

10/10 Excellent

YUSUKE

Liked: Cleanliness, staff & service, property conditions & facilities
What a quiet and clean place to stay! The lakeside terrace was great. The owners are very friendly and helpful. In addition, it is very reasonably priced and I can't complain.
Stayed 1 night in Jun 2023

8/10 Good

Sigrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ich bekam ein Zimmer im Haupthotel, das Personal, sowohl an der Rezeption als auch beim Frühstück war überaus freundlich, das Frühstücksbuffet ein Traum. Das Hotel ist gut an Öffis angebunden. Eine super Adresse für meinen nächsten Wientrip!
Stayed 1 night in Jun 2023

8/10 Good

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities
Pension in Ordnung, (Preis/Leistung) etwas schwer zu finden da das Hotel Schild!! mit Efeu ziemlich zugewachsen, Efeu sollte etwas entfernt werden. Frühstück haben wir nicht in Anspruch genommen, schien uns etwas überteuert mit 20,00 Euro. Sonst wären wir zufrieden, gerne wieder zugewachsen ist d zugewgenommen, mit
Stayed 2 nights in May 2023

10/10 Excellent

Näzih El

Liked: Cleanliness, staff & service, property conditions & facilities
Super tolles Hotel mit sehr freundlichem Personal! Fairer Preis, aber bisschen irreführend mit der Anreise (die hinterlegte Adresse ist falsch). Das Pensions-Zimmer ist klein aber praktisch. Die Lage zum Westbahnhof ist gleich um die Ecken.
Stayed 1 night in May 2023

10/10 Excellent

Yanzhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Jutta

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gutes Preis-Leistungsverhältnis, gute Lage, kostenlose Parkmöglichkeiten am Wochenende, Zimmer ruhig, geräumig und sauber
Stayed 1 night in Apr 2023
Response from Sarah Berger / Sales & Marketing on 15 May 2023
Liebe Jutta!Vielen lieben Dank für das positive Feedback. Da lacht unser Gastgeber*innenherz. Bis hoffentlich bald in Wien,Liebe Grüße,Sarah Berger