Daily buffet breakfast (EUR 18 per person)
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Reviews of Leonardo Hotel Vienna Otto Wagner

3 out of 5
Leonardo Hotel Vienna Otto Wagner
Graumanngasse 3-5, Vienna, Vienna

Reviews

8.4

Very good

Rating 10 - Excellent. 99 out of 219 reviews" "
Rating 8 - Good. 86 out of 219 reviews" "
Rating 6 - Okay. 20 out of 219 reviews" "
Rating 4 - Poor. 5 out of 219 reviews" "
Rating 2 - Terrible. 9 out of 219 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice hotel.
Stayed 3 nights in May 2024
Response from Rey on 15 May 2024
Many thanks for taking your time to share your evaluation of your recent stay in Vienna. We do hope, you had a nice time in the City and we remain, with kind regards.

8/10 Good

Cindy

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Great location, close to subway and tram. The price was good for being close to inner city. Our room was on the side of the subway rails and was rather loud. Ear plugs if you need them is suggested.
Stayed 8 nights in Apr 2024
Response from Front Office Leonardo Otto Wagner on 24 Apr 2024
Kindly thank you for taking your time to review your stay in Vienna. We appreciate your feedback and we remain with warm regards.

10/10 Excellent

Farina Conchita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend everybody to book here.
Stayed 2 nights in Apr 2024
Response from Leonardo Vienna Otto Wagner on 19 Apr 2024
Many thanks for taking your time to share your evaluation of your recent stay in Vienna. We do hope, you had a nice time in the City and we remain, with kind regards.

2/10 Terrible

Henry

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First room was dusty and had hair on the bed, so we changed room. There is no air conditioning, despite what they advertise, it was blowing out 29 degree heat all night and we couldn't sleep. I've seen other reviews with the same complaint, and staff confirmed A/C only works at certain times. The bed sinks in when you lay on it, and I ended up with a bad back.The toilet door doesn't close fully in any of the rooms, so you can hear eachother, and see eachother through the crack in the door. Hair drier didn't work, they replaced it with another one which would overheat and stop working after 30 seconds of use. Housekeeping came in and invaded our privacy when we left do not disturb on the door. They also never changed our sheets during our visit, they only made the bed. Breakfast was incredibly overpriced for what they offer, and it was always an unpleasant experience because of how busy and cramped it was. The location is in a really rough part of Vienna too, lots of drunk people. All in all, I would absolutely not recommend this hotel, particularly not for a couple.
Stayed 4 nights in Apr 2024
Response from Lisa Scheiflinger on 17 Apr 2024
Dear guest, dear Mr. Young, We would like to thank you for your comment of our hotel. It is very important for us to receive feedback from our guests. Only through your opinion, your ideas and your criticism we can constantly improve our services and start working to find appropriate solutions. Again, thank you very much for your honest feedback and all the best, Lisa Scheiflinger, Hotel Assistant

8/10 Good

Wandee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rey on 15 Mar 2024
Many thanks for taking your time to share your evaluation of your recent stay in Vienna. We do hope, you had a nice time in the City and we remain, with kind regards.

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very close to the U-Bahn station on U4 line which makes it a very convenient location. Interaction with the staff was minimal as I had late check in (11pm) and early check out (3am) and didn’t use the breakfast facilities. Was a bit wary checking in and out at these times with a darkened reception area and minimal people around but this was more because I was a solo female traveller. There was a lot of noise on my final evening however when this was reported, the staff did go and ask them to quieten down which was appreciated. Other nights nice and quiet. Room spacious and clean with everything I needed. Powerful shower. Comfy bed - only thing I’d prefer was a double duvet for single occupancy instead of two singles but again this is personal choice. I’d definitely stay here again on my next visit to Vienna.
Stayed 3 nights in Jan 2024
Response from Rey on 29 Jan 2024
Dear Charlotte, we value your detailed feedback and are grateful for the good rating. We are happy to read that you had a good use of our location and that we could satisfy your during your stay with us. Of course, we look forward in welcoming you again on your next trip in Vienna!

8/10 Good

Stephen

Stayed 1 night in Jan 2024
Response from Rey on 1 Feb 2024
Thank you for taking your time and give us a good rating.

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is very near train/ tram stations going to and from city centre and very accessible to Belvedere and Schunbrunn Palace if you visit.
Stayed 5 nights in Dec 2023
Response from Rey on 8 Jan 2024
Dear Alma, thank you for your perfect rating. We are happy to see that you have enjoyed your stay with us and had a good use of our location.

2/10 Terrible

Adam

Stayed 3 nights in Dec 2023
Response from Leonardo Vienna Otto Wagner on 25 Jan 2024
Thank you for choosing the Hotel for your stay. We gladly accept your feedback. Together with our team, we are working to again meet the usual standards and to provide our guests with a pleasant and relaxed atmosphere. We remain with kind regards

8/10 Good

Hamidreza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a short trip. Friendly personel. Thank you
Stayed 4 nights in Jan 2024
Response from Rey on 8 Jan 2024
Thank you for taking your time to give us such nice feedback. We look forward in the chance of welcoming you soon again.

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rey on 8 Jan 2024
Thank you for you rating.

8/10 Good

Susana, Welland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern? Yes. But Ikea furniture. Not my thing. Sliding door between shower and toilet, definitely not my thing. Clean? Yes. Minimal stuff provided - shower/shampoo gell but nothing else. Coffee -2 pods, 2 sugars, 2 whiteners and the coffee maker. No extras provided no breakfast included. I was questioning my choice of hotel when arrived to the area. But.. you keep your nose clean, you don't get in trouble. Very close to tram and subway.
Stayed 1 night in Dec 2023
Response from Rey on 31 Dec 2023
Kindly thank you for taking your time to review your stay in Vienna. We appreciate your feedback and we remain with warm regards.

8/10 Good

Almaz, Almaty

Stayed 2 nights in Dec 2023
Response from Rey on 17 Dec 2023
Many thanks for taking your time to share your evaluation of your recent stay in Vienna. We do hope, you had a nice time in the City and we remain, with kind regards.

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Rey on 11 Dec 2023
Thank you for the great rating and we are happy to see that we could satisfy your expectations.

8/10 Good

Nichola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from EBi on 12 Dec 2023
Dear Nichola, Kindly thank you for taking your time to share your evaluation of your recent stay in Vienna. We appreciate it. Warm regards

10/10 Excellent

Jasmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and pleasant
Cozy and pleasant hotel room. Very friendly and helpful front desk staff Clean. Windows that can be wide opened. 40 minutes walking distance from the center but well connected by public transport. No fridge in the room Overall a good experience, would recommend
Stayed 3 nights in Dec 2023
Response from Rey on 10 Dec 2023
Dear Jasmina, thank you for taking your time and writing us such good review. We are delighted to hear that you have enjoyed your stay with us and we look forward in welcoming you soon again.

10/10 Excellent

Yasiru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel at a great location
Excellent hotel at a perfect location, my family thoroughly enjoyed the stay, reaching the city center just within a few min away as there is a metro line near by the hotel, we reached the hotel earlier than the stated checking time, however, without any issues we were able to check in as soon as we reached the hotel, from the airport its easy to reach the hotel just by the city airport train and then take the metro to the hotel, so its really convenient for us in terms of finding the hotel. Room service sometimes not punctual as they come late on the day, but its not a major issue for us as they are kind and happy to assist whenever we request the room service.Rooms are cleaned and exactly looks in the pictures.
Stayed 3 nights in Nov 2023
Response from EBi on 6 Dec 2023
Dear Yasiru, Kindly thank you for taking your time to review your stay in Vienna and for sharing your rating.We appreciate it and we remain with warm regards.

8/10 Good

rowena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy transportation.
Stayed 2 nights in Nov 2023
Response from EBi on 6 Dec 2023
Dear rowena, Kindly thank you for taking your time to review your stay in Vienna and for sharing your rating.We are happy that you felt comfortable and we remain, with warm regards.

8/10 Good

Yuen Ki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is clean and the room looks modern. It is near to the U4 tube and therefore easily assessable to most tourist spots. Please remember to bring your own slippers as they don’t provided it. Though you may ask the front desk for one, it is not guaranteed you can get it. For me, it was out of stock when I asked… :(
Stayed 1 night in Nov 2023
Response from EBi on 6 Dec 2023
Dear Yuen Ki, Kindly thank you for taking your time to review your stay and for sharing your evaluation.We hope you did enjoy beautiful Vienna and we remain, with warm regards.

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 2 nights in Oct 2023
Response from Rey on 29 Oct 2023
Dear Ms. Maria, thank you for giving us such fantastic rating! We look forward to providing you on your next stay in Vienna. :)

6/10 Okay

Taha

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Overall clean hotel however, the customer service was not great at all. We had informed them beforehand we were coming for our first year anniversary trip but they did not attend to any of our requests. They would not even let us check in earlier and made us wait from 8:30am till 3pm (aprox 6 hours). They mentioned early check in would be 30 euros on the day of and once we agreed they said we can no longer check in earlier as it is very busy. Once we got there at 3pm there was no line to check in and not busy at all. The room was average, fairly small and the washroom had a sliding door which would not even close properly. To top if off the washroom had no exhaust either. We had hoped for a better experience when celebrating out anniversary but the hotel made no efforts whatsoever to make it special.
Stayed 3 nights in Oct 2023
Response from Rey on 18 Oct 2023
Thank you for choosing the Hotel for your stay. Regarding the early-check-in, we always say that we cannot promise for rooms to be ready so early. When we do have a room, then we charge 30,00 EUR. In your case, it seems that we did not have rooms available so early on. We gladly accept your feedback. Together with our team, we are working to again meet the usual standards and to provide our guests with a pleasant and relaxed atmosphere. We remain with kind regards.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, and clean, well-appointed rooms. Excellent public transportation (several tram and two U-barn lines).
Stayed 3 nights in Oct 2023
Response from Rey on 18 Oct 2023
Dear Mr. Kevin, thank you for taking your time to write us such superb review. We are delighted to hear that you were satisfied with our service and that you enjoyed your stay with us. :) We look forward in welcoming you another time in future!

4/10 Poor

Karla

Disliked: Cleanliness, staff & service
Extremely frustrated with my stay! The room that I booked has an A/C in the room that was not “working” when I questioned the receptionist about, she said that the hotel is a green hotel and during winter time they just use the heater. Note that it’s not even winter. My room had no ventilation, was extremely warm. The AC was needed! The window just opened a small portion and of I left it open during the night the noise of the street was unbearable. 3 nights with no sleep. The only good thing about this hotel was the breakfast, since I didn’t get any assistance with my room!
Stayed 3 nights in Oct 2023
Response from Rey on 15 Oct 2023
Many thanks for your booking at our Hotel and for taking the time to share your direct feedback with us. We appreciate it. In our meetings we discuss the constructive comments left to us and this is helping to strengthen our weaknesses. We remain with kind regards.

8/10 Good

Johan Kjoelhede

Stayed 3 nights in Oct 2023
Response from Rey on 12 Oct 2023
Thank you for your good rating and we hope to welcome near future again.

8/10 Good

Justina

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
We can’t find the hotel sign board on the building! Next to rail track but noise is bearable for us, might be hard for light sleepers. Room is Very modern and has good lighting and facilities. Less than 5 minutes walk to train station, convenient to train to city. We walked to schonbrunn palace in 35 minutes, took the opportunity to see the area on the way.
Stayed 3 nights in Sep 2023
Response from Rey on 12 Oct 2023
Dear Ms Justina, thank you for taking your time to give us such detailed review. We are aware that it might still be confusing to find us, but not for long anymore! We will soon receive a big sign board, so you will not be able to miss us. :) Also, glad to hear that you could use our good location to its most potential. Kind regards

6/10 Okay

Milos

Stayed 3 nights in Sep 2023
Response from Rey on 4 Oct 2023
Thank you for your rating. We hope to get the chance to welcome you again soon. Kind regards

6/10 Okay

Ricardo

Travelled with partner
Liked: Cleanliness
Air condition was off because the outside temperature was lower than 20 C
Response from Rey on 3 Oct 2023
Kindly thank you for taking your time to review your stay in Vienna. We appreciate your feedback and we remain with warm regards.

8/10 Good

Andor

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV didn't work and they couldn't help.
Stayed 1 night in Sep 2023
Response from Rey on 30 Sept 2023
Many thanks for taking your time to share your evaluation of your recent stay in Vienna. We do hope, you had a nice time in the City and we remain, with kind regards.

10/10 Excellent

JOY ALUVILA

Stayed 5 nights in Sep 2023
Response from Rey on 15 Oct 2023
Many thanks for taking your time to share your evaluation of your recent stay in Vienna. We are happy to hear that you had a nice time in the City and we remain, with kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rey on 19 Sept 2023
Dear Guest, thank you for taking time to give us such good review. We are delighted to see that you have enjoyed your stay with us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Rey on 15 Sept 2023
Thank you for taking your time to give your great review! We hope for the change to welcome you in the future again.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Rey on 15 Sept 2023
Thank you so much for that superb rating you have given us. We are delighted to see that you have enjoyed your stay with us. We look forward in welcoming you again in near future!

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good price. Great staff. Very helpful. Spoke with us in English.
Stayed 2 nights in Sep 2023
Response from Rey on 15 Sept 2023
Many thanks for taking your time to share your evaluation of your recent stay in Vienna. We do hope, you had a nice time in the City and we remain, with kind regards.

8/10 Good

Jeong Keun

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Leonardo Vienna Otto Wagner on 25 Aug 2023
Dear Jeong Keun,thank you a lot for taking the time to leave us a review. We really appreciate this.We are glad that you felt comfortable and hope that you had a nice time in Vienna.Kind regards

10/10 Excellent

Faris

Stayed 1 night in Aug 2023
Response from EBi on 4 Aug 2023
Dear Faris, Kindly thank you for taking your time to share your evaluation of your recent stay in Vienna. We appreciate it and we are happy that you felt comfortable. With warm regards.

8/10 Good

Bjoern, Moglice

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel but limited service in the bar and a bit off from the interesting areas of Vienna
Stayed 3 nights in Jul 2023
Response from EBi on 2 Aug 2023
Dear Bjoern,Kindly thank you for taking your time to review your stay in Vienna.We appreciate it.With warm regards.

10/10 Excellent

Vesselen

Travelled with partner
Liked: Amenities
Clean room with AC. Close to transportation. Breakfast is overrated, not worth EU18. There is a nice bakery, close to the subway station.
Stayed 3 nights in Jul 2023
Response from EBi on 1 Aug 2023
Dear Vesselen, Kindly thank you for taking your time to share your evaluation of your recent stay in Vienna. We appreciate it and we are happy that you felt comfortable. With warm regards.

6/10 Okay

Sarika

Stayed 2 nights in Jul 2023
Response from EBi on 14 Aug 2023
Dear Sarika,Many thanks for taking your time to share your evaluation of your recent stay in Vienna. We do hope, you had a nice time in the City and we remain, with kind regards.

10/10 Excellent

Daniel

Stayed 3 nights in Jul 2023
Response from EBi on 1 Aug 2023
Dear Daniel,Kindly thank you for taking your time to share your evaluation of your recent stay in Vienna. We appreciate it and we are happy that you felt comfortable. With warm regards.

10/10 Excellent

Sridhar Reddy

Liked: Cleanliness, staff & service, room comfort
It was good and perfect for transportation to city centre, attractions and fast food.
Stayed 2 nights in Jul 2023
Response from Ebi on 10 Jul 2023
Dear Sridhar Reddy,Kindly thank you for taking your time to review your stay in Vienna.We are happy that you felt comfortable.With warm regards.

10/10 Excellent

Aiste

Stayed 2 nights in Jul 2023
Response from EBi on 28 Jul 2023
Dear Aiste, Kindly thank you for taking your time to share your evaluation of your recent stay in Vienna. We appreciate it and we are happy that you felt comfortable. With warm regards.

10/10 Excellent

Gary

Stayed 4 nights in Jun 2023
Response from Ebi on 10 Jul 2023
Dear Gary, Kindly thank you for taking your time to review your stay in Vienna.We are happy that you felt comfortable.With warm regards.

8/10 Good

Adam

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Leonardo Otto Wagner on 9 Jul 2023
Dear Adam,thank a lot for taking the time to leave a review.We really appreciate this and hope you a great time in the city.Warm regards from Vienna

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, clean and convenient
Hotel is in good location , close to convenient tube stops into town. Breakfast very nice. It is next to overpass but little noise. The bathroom/toilet door a little strange and toilet door didn’t shut properly and lacked privacy.
Stayed 2 nights in Jun 2023
Response from Leonardo Otto Wagner on 28 Jun 2023
Dear Louise,thank you very mich for taking the time to leave a review.We really appreciate this.We are glad, that you felt comfortable with us and hope that you had a nice time in the city.Best regards

10/10 Excellent

Henry

Stayed 2 nights in Jun 2023
Response from Leonardo Vienna Otto Wagner on 20 Jun 2023
Dear Henry,thank you very much for taking the time to leave a review with us. We really appreciate the high rating and are happy, that you felt comfortable with us.Best regards from Vienna

10/10 Excellent

Jolyon

Easy to get to from Margaretengürtel Haltestelle and just a short U4 ride to both Schönbrunn and Karlsplatz. Good WiFi connection with excellent breakfast and clean rooms. I would recommend the hotel as a value and a convenience.
Stayed 1 night in Jun 2023
Response from Leonardo Otto Wagner on 15 Jun 2023
Dear Jolyon,thank you very much for taking the time to share the evaluation of your stay and for the great 5* review.We really appreciate this.We are happy, that you felt comfortable with us.Warm regards

10/10 Excellent

Constance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable. Helpful staff. Huge (optional) breakfast. Close to 3 Ubahn stations. Close to Schoenbrunn.
Stayed 1 night in Jun 2023
Response from Leonardo Otto Wagner on 15 Jun 2023
Dear Constance,thank you very much for the great review. We really appreciate this.We are glad, that you felt comfortable and hope, that you had a great time in the city.Warm regards

8/10 Good

Sinead

Liked: Cleanliness, property conditions & facilities
Lovely room, very clean and quiet, very close to bus stop and train straight into the city centre. Only issues were the bathroom was a bit strange was a sliding toilet door which didn't close fully so you could see in. Also had the house keepers just walk in to our room a couple times.
Stayed 5 nights in May 2023
Response from EBi on 22 May 2023
Dear Sinead, Kindly thank you for taking your time to review your stay in Vienna. We appreciate your feedback and we remain with warm regards.

10/10 Excellent

Jakub

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice just street near the windows was bit more busy than expected
Stayed 3 nights in May 2023
Response from EBi on 22 May 2023
Dear Jakub, Kindly thank you for taking your time to review your stay in Vienna. We appreciate your feedback and we remain with warm regards.

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Very limited facilities - no soap or toiletries, no mini fridge, no wardrobe... 6 clothes hangers... The room and the building were very clean and the staff were lovely..
Stayed 3 nights in May 2023
Response from EBi on 22 May 2023
Dear Raymond, Kindly thank you for taking your time to review your stay in Vienna. We appreciate your feedback and we remain with warm regards.