I booked a one night stay for my Mom at this hotel. When she checked in, she sent me photos, and the place looked dodgie, like a 2* hotel. The bed was so small, she could have fallen off of it (she is 5’5), and the whole room was about 2by2... the pictures from Expedia were completely different to what the room looked like, falsely advertising the conditions with pictures that made the room look bigger, and more elegant looking. Even the furniture was different in the room! The bathroom was also different.
i called the hotel, but staff said they cannot do anything. My booking said twin bed, yet the staff said it was “just a request” therefore they’ve followed protocol.
Then I called Expedia. 3x the line was disconnected, and I was not called back (although the operators all said they have my number in case the call gets disconnected). Each time I called back, I had to start over and explain everything again. It was 1AM my time (I live in Sydney). At the end, the last operator said that she couldn’t reach the hotel as no one is picking up the phone... Wonder how I was able to reach the hotel then? They told me to send an email to their customer support team... which I will... but none of this will change the fact that the room I booked for mom was FALSELY ADVERTISED and nothing changed about that. Even if I get reimbursed, it won’t change the fact that the one night my mom spent at this hotel, was in a 2by2 room that looked like a dodgie 2* hotel.