Dear Petra,thank you for your feedback. We apologize that your stay did not meet all your expectations. We're sorry to hear that you did not find a kettle in the standard room.We do indeed provide kettles in our higher room categories, but we understand that this may be frustrating for guests in the standard room. However, please note that you can always inquire at the reception. We have the option to provide you with a kettle in your room to enhance your stay.We will also review your concerns regarding the cost of the airport transfer and ensure that our prices are fair and competitive.Thank you for your honest feedback, and we hope you will consider giving us another opportunity to accommodate you in the future, providing you with an improved experience.Warm greetings from HEINhotel Team

Dear Aimee,thank you very much for your positive review and the praise for our hotel! We are delighted to hear that you were satisfied with our service and enjoyed your stay. We always strive to provide our guests with a pleasant experience, and it's great to hear that our receptionist provided you with excellent service. We will make sure to pass on your compliments to our staff member. It is important to us that our guests feel appreciated and well taken care of. We hope to welcome you back soon. Best regards from HEINhotel vienna airport

Dear Kamila, thank you for your full points. We're delighted to hear that you had a great experience with us! Your review motivates us to continue delivering our best! We look forward to seeing you again. Kind regards from HEINhotel Team

Dear Mary,Thank you for your detailed review and feedback! We're delighted to hear that you found our staff, both at the reception and the bar, to be wonderful, friendly, and helpful. Providing excellent service is a top priority for us, and we're glad to know that we met your expectations in this regard.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future. Warm greetings from HEINhotel Team

Dear Ingrid,thank you for your excellent review. We make every effort to ensure that our guests have a wonderful hotel experience. It is nice to hear that you felt so comfortable with us. It was a pleasure having you as our guests. We look forward to your next stay!Warm greetings from Heinhotel Team

Sehr geehrter Gast,vielen lieben Dank für volle Punkte. Es ist schön zu hören, dass Sie so zufrieden waren. Wir würden uns freuen, wenn uns Sie wieder besuchen kommen. Beste Grüße vom HEINhotel Team

Dear Guest,thank you for your great rating. It is great that you enjoyed your stay with us. We look forward to seeing you again here!Best regards from HEINhotel

Dear guest, thank you very much for your good rating. The well-being of our guests is most important to us. All best for you!Kind regards from HEINhotel Team

Dear Guest,Thank you for sharing your feedback with us. We regret that you did not inform us about this issue during your stay, as we would have taken immediate action to address it. Additionally, it is important to note that there may be a confusion with another hotel or a similar situation. We highly recommend clarifying this with our team to ensure that any misunderstandings are resolved. Certainly, you are welcome to contact us directly at welcome@heinhotel.at to provide further information and clarify any remaining details. We are committed to resolving this matter to your satisfaction. Best regards HEINhotel vienna airport Team

Dear Guest,thank you so much for your positiv review! It would be our pleasure to welcome you back again.Warm greetings from HEINhotel Team

Dear Guest,Thank you very much for your great review and for your words of praise. It is nice to know that you had a good time in our house and that we were part of your pleasant stay. This is the best motivation! We hope to see you next time here!Kind regards from the HEINhotel team

Dear Gisella,We are really grateful for your positive review. Your praise is the best reward for our efforts and it motivates us to continue doing our best. We are pleased that you were satisfied with our service. We are looking forward to welcome you here again at HEINhotel!Kind regards from HEINhotel Team

Dear Svetlana, Thank you very much for your great rating! It's good to know that you have a nice time in our house and that we were part of your lovely stay is the best motivation ever! That's why we look forward to welcoming you back soon! Greetings from the Heinhotel team

Dear Gast,We're sorry to hear that your experience fell short of expectations. If you could provide more details, we'd appreciate the opportunity to address and improve any concerns you may have.Warm greetings from HEINhotel Team

Lieber Michel,vielen Dank für Ihre hervorragende Bewertung. Wir tun unser Bestes, um sicherzustellen, dass unsere Gäste ein wunderbares Hotelerlebnis haben. Es ist schön zu hören, dass Sie sich bei uns so wohl gefühlt haben. Es war uns eine Freude, Sie als unserer Gast zu haben. Wir freuen uns auf Ihren nächsten Aufenthalt!Schöne Grüße vom Team des Heinhotels

Dear Marketa,thank you for your excellent review. We make every effort to ensure that our guests have a wonderful hotel experience. It is nice to hear that you felt so comfortable with us. It was a pleasure having you as our guests. We look forward to your next stay!Warm greetings from Heinhotel Team

Dear Guest, 10 points - thank you so much for your exellent rating. The team always wants to offer the best service - praise of course increases motivation!! Best regards

Dear guest,thank you for your great rating. So glad you have enjoyed your stay with us. Hopefully we will be able to welcome you next time! Best regards

Dear Alfred,That sounds like a wonderful stay here with us, full of satisfaction! We are very happy about your nice rating - thank you! We hope you will visit us again soon!Kind regards

Dear Erlis,We are so sorry to hear that you were disappointed with your stay at our hotel. We are working hard to improve ourselves constantly.We do hope we have the opportunity to show you an experience next time.Kind regards

Dear Rosario, thank you for your review. So glad you have enjoyed your stay with us. Hopefully we will be able to welcome you next time! Best regards - the HEINHOTEL Team

Dear Linda, many thanks for sending such a great review over to us and your feedbck. It is great to hear you enjoyed your stay that much. See you soon again in future! Kind regards - the HEINHOTEL Team

Dear guest,thank you for your review and feedback. It is nice that you share your positive experience with us. We are looking forward to your next visit!Kind regards - the HEINHOTEL Team

Dear guest,thank you so much for your review.We are looking forward to welcome you again here!Kind regardsHEINhotel vienna airport Team

Dear guest,thank you very much for your perfect review. We are looking forward to your further visits! Best regards - the HEINHOTEL Team

Dear guest,thank you for your review. We are so sorry to hear that you were disappointed with your stay at our hotel this time. We are working hard to improve ourselves constantly. We hope we have the opportunity to show you an experience next time. Best regards - the HEINHOTEL Team

Dear guest,we are thankfull for your feedback. We are really sorry that you were not satisfied in 100%. Actually, we have hotelbar , where we serve small snacks like sausage, toasts, soups, pasta cream etc. Our hotelbar is from Monday till Friday from 4p.m. - 12a.m(Saturday-Sunday - 4p.m -11üp.m.). open. You booked economy room. In our house are diffrent rooms category. For example in comfort room category , you can find a tea or coffee and kettle. Upon request we can put a kettle in the room.Hopefully, you give us the second chance and you visit our HEINHOTEL again in future!Best regards

Dear guest,thank you for telling us your opinion about your stay. We work hard to provide our guests with a wonderful experience. We are happy that our location suited your needs. Actually, upon request we can put a kettle in the room. We are sorry that you were not transported with our shuttle, but unfortunately our driver was not in the house at this time.We are looking forward to welcome you in HEINHOTEL vienna airport again.Best regards

Dear guest,thank you very much for your feedback and letting other travelers know about your stay. We offer a wide range of local and organic products such as Austrian cheese and jam, organic coffee and tea, organic milk, organic eggs, organic bread(4 types of bread), organic muesli, Austrian comb honey, home-made sweet dishes and egg dish, ham & bacon, fresh fruits, yoghurt, e.g. to ensure a good start into the day.Our breakfast buffet has everything your heart desires. It is also other alternative, the reception is always at your disposal, if you would ask. In the bar you can order small snacks like toast and coffee. Hopefully we can welcome you again soon. Best regards

Dear guest,thank you for review. It is sad to hear that you were not satisfied with your stay. Hopefully, that we get the second chance and you will visit us again, if you come again to Vienna!Best regards

Dear guest,thank you so much! We are very delighted to read such an amazing feedback about the breakfast, our staff and your room. Makes us happy you enjoyed it.It was a pleasure having you as our guests.Kind regards and hope to see you soon.! - the Hein Hotel Team

Dear guest, thank you for your rating! Kind regards and hope to see you soon!the Hein Hotel Team

Dear Guest,thank you so much for your great rating. We are very lucky, that we could meet all your expectations. Hopefully we may welcome you again in the future!Best regards - the Hein Hotel Team

Lieber Gast,vielen Dank für Ihr Feedback. Es tut uns Leid, dass wir Ihre Wünsche nicht erfüllt konnten. Vielleicht nächstes Mal können wir Ihre Erwartungen überzeugen. Liebe Grüße vom Team des Hein Hotels

Dear Guest, we thank you for your great comment. To hear 'all was good' is our confirmation that we are on the right way. So we hope that you choose us again, when you are on your next trip in Vienna! Best regards - the Hein Hotel Team

Dear guest,thank you for your review. It is great, that you enjoyed your stay with us. We would be very happy if you visit us again!Best regards from HEINhotel Team

Dear guest,we like that you took your time, had a critical look on your stay and told us about it. It saddens us to read you were not fully convinced of your stay.Please, if you encounter any issues on your next stay, kindly bring it to our attention, we are here to help.Best regards - the Hein Hotel team

Dear guest,we thank you for your honest words.It is important for us to get to know how our guests feel and perceive, so we are thankful, that you wrote this comment.We offer an airport ahuttle from the hotel to the airport for everybody. Hopefully we get the chance to make it up during a future visit. Best regards - the Hein Hotel Team

Dear guest,such a great rating, puts a smile on our faces. We are very lucky, that we could meet all your expectations.Looking forward to your next visit we will give you a warm welcome for sure!Best regards - the Hein Hotel Team

Dear guest,your feedback is important for us, so we want to say "thank you". Therefore we are of course sorry, that you were not satisfied with the price of our breakfast buffet, which is 19,00. We offer a wide range of local and organic products such as Austrian cheese and jam, organic coffee and tea, organic milk, organic eggs, organic bread, organic muesli, Austrian comb honey, home-made sweet dishes, ham & bacon, fresh fruits, yoghurt, e.g. to ensure a good start into the day. Our breakfast buffet has been praised by many guests, as there are freshly prepared dishes every day. Also in the bar you can order the toasts.I really hope to convince you next time!Best regards - the Hein Hotel Team

Dear guest,thank you very much for your review.Our rooms were fitted with new, high-quality pillows - of course we are very sorry that these were not suitable for you. A pillow menu is of course available to our guests. We are very sorry that you did not feel comfortable and that our staff did not seem to have helped. Of course, that is not our quality. We will discuss this with our employees and of course improve it immediately.We hope that you will choose our hotel for your next visit in Vienna, so that we get the chance to convince you completely from our services!Best regards - the Hein Hotel Team

Dear guest,we thank you ver much for your feedback.To know that you spend a good time in our house and that we were part of your nice stay - is the best motivation at all!We will discuss this with our house technic and of course improve the light sensor immediately.Best regards - the Hein Hotel Team

Dear guest,we thank you for the great rating. That makes the job twice as much fun for us! We are happy to pass on the great evaluation of our employees. Praise is a motivation for our employees.Hopefully we may welcome you again in the future!Best regards - the Hein Hotel Team

Dear guest,thank you so much for this a great rating. We are very lucky, that we could meet all your expectations.We welcome you again any time!Best regards - the Hein Hotel Team

Dear guest,thank you very much for your feedback. We would like to say sorry that you were not a 100% satisfied with your stay. Our pricing is based on comparable companies in the region.Nevertheless we hope to welcome you probably again someday!Best regards - the Hein Hotel Team