4/10 Poor
Helen
Travelled with group
23 Apr 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Renovations had commenced. We got shut on 3rd floor on the first evening with no means of fire escape as hardboard floor for building works had wedged corridor door closed. No phones in room but luckily had a mobile to phone externally so receptionist could come and free the door so we could access stairs or lift and leave the building for our evening meal. Electrics not working properly. Items wouldn’t charge. Safe in room was broken and had to be replaced on second day with valuables kept in paper envelopes at reception desk for first day/night. Limited breakfast. Room not cleaned properly, cups not washed etc. Limited tea and coffee. No milk in rooms and none available at reception. All in all a really poor show for a radisson hotel. Charged €60 for transport from airport arranged by hotel. Driver came into reception and discreetly gave receptionist a cash ‘backhander’. Uber return to the airport was €32. Vienna itself is a lovely city and well worth a visit but stay somewhere else.
Helen
Stayed 4 nights in Apr 2024