Hotel Mesra Haiwan Kesayangan di Vestal

"The bathroom door would not close (door too big for door frame). Hook on back of bathroom door hanging by one screw and unusable. We stayed 2 nights - came back to room on the second day at 4PM - bed was not made and dirty towels were on the floor. We inquired at the front desk and were told there is no housekeeping provided on multiple day stays. There was no signage regarding no housekeeping at the front desk. We were given additional towels but were told to leave the wet, used towels...

"The staff were very rude at check in . Not accommodating at all. And for a 4 star hotel I was not impressed. The shower head in the shower was loose , the plug for the tub broken and they put some kind of a sticky mat in the tub which was placed on top of dirty sticky mat instead of taking out the old ones ."