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Reviews of Hotel Surya

3.5 out of 5
Hotel Surya
S-20/51 A-5, The Mall Road, Varanasi, Uttar Pradesh

Reviews

7.6

Good

Rating 10 - Excellent. 30 out of 124 reviews" "
Rating 8 - Good. 56 out of 124 reviews" "
Rating 6 - Okay. 22 out of 124 reviews" "
Rating 4 - Poor. 8 out of 124 reviews" "
Rating 2 - Terrible. 8 out of 124 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ranjit

Travelled with family
Disliked: Cleanliness
Pick up and drop off services and the location was good.our room was filled with mosquitoes. When we complained they spray something so much that smell stay in room for all night.it was so strong it made me and my sister sick .it was hard to breath in that room.it ruined our next trip for 4 days.
Stayed 2 nights in Mar 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive property
Grand old building. Very reasonably priced. I got unlucky with a corner room and no view, but otherwise, will come again.
Stayed 1 night in Nov 2023

4/10 Poor

Kaushikaben

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean and rooms are run down.
Stayed 1 night in Mar 2023

10/10 Excellent

Gerald

Stayed 3 nights in Feb 2023

10/10 Excellent

Rakesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hidden Gem
Hotel Surya is a very comfortable Hotel to stay in . It’s nicely maintained on regular basis. The staff is good and to Top it all , the FOOD is amazing .
Stayed 2 nights in Dec 2022
Response from Ajay Mishra on 31 Jan 2023
Dear Guest,Greetings of the day!!!!We thank you for your feedback. We are happy that you liked the hotel & food.Looking forward to see you again in our hotel for a pleasant stay.Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really a memorable stay at Surya Kaiser Palace, hassles free check in and courteous service. Had few issues with my luggage lock which they gleefully resolved. Even the property is well maintained and worth staying there. I have already thought of booking this hotel whe
Stayed 1 night in Jan 2021

8/10 Good

Prakashpatel, Houston tx

Liked: Cleanliness, amenities, property conditions & facilities
Best food in town Clean and nice hotel Friendly staff Great location
Stayed 2 nights in Jan 2020
Response from Reservation on 24 Feb 2020
Dear Guest. Namaste !!! Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service. It was indeed a pleasure having you at the Hotel Surya Kaiser Palace and we look forward to welcoming you soon again. Kind regards,

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 2 nights in Jan 2020
Response from Reservation on 7 Feb 2020
Dear Guest. Namaste !!! Thank you for your very kind and thoughtful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service. It was indeed a pleasure having you at the Hotel Surya Kaiser Palace and we look forward to welcoming you soon again. Kind regards,

10/10 Excellent

Thomas, Santa Fe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, excellent breakfast buffet! Very nice staff (Thank you Santos). Great spa. Location is off the river front but still nice. You’ll have to cab or tuk tuk to the riverfront and old town but at 60 to 75 a night, it’s a deal. The bar and lounge on grounds is also a gem. Thank you for a nice stay 👍
Stayed 1 night in Dec 2019
Response from Room Reservation manager on 8 Jan 2020
Dear Guest. Namaste !!! Thank you for visiting the Hotel Surya Kaiser Palace during your trip to Varanasi. we are delighted to know that you had good experience at the Palace. It is always the endeavor of our teams to create memorable experiences for our valued guests. Your positive feedback about the hotel is deeply appreciated and have been communicated to all the members of our team specially Santos. They are certainly assets to our organization. We value your patronage and look forward to welcome you back to Hotel Surya Kaiser Palace soon.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good but the staff is even better. Very warm , reliable people who helped make our trip excellent. When I am in Varanasi next I am surely going to stay here again and recommend my family and friends as well.
Stayed 2 nights in Dec 2019
Response from room reservation on 17 Dec 2019
Dear Guest. Namaste !!! Thank you for choosing to stay at Hotel Surya Kaiser Palace, and for sharing your feedback. It was kind of you to take time out to share the experience of your visit, and we are glad that the hotel’s facilities and services met with your approval. We are privileged to enjoy the goodwill of our guests, and have always benefited from their advice and suggestions. It is our earnest effort to provide our guests with an appreciable value offering, and we shall certainly reflect on the indication provided, to see how this is conveyed more meaningfully and experientially to our guests, and is perceived as such. We were delighted to learn that our colleagues came across as the warm, caring and sensitive individuals that they truly are. We look forward to being of service again, and ensuring that you experience our best hospitality on all your visits. Once again, thank you for your visit and feedback

6/10 Okay

Amy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel property was lovely. My room was clean and comfortable. The disconnect was with the service. Of all the hotels and guest houses I've stayed at in India ( dozens) I never experienced some of the baffling customer service moments. I went to the restaurant alone for dinner and was told I could not eat as they were too busy. Then I was told to go to my room and order room service. I went to the separate bar and was stopped at the door and told we are full. When I negotiated with someone to just let me order a drink to take to my room I found four empty bar stools. I have no idea why I was turned away twice. I was dressed nicely in Indian clothing, I was polite as I always am and it didn't matter. I went to the front desk and told a manager. He walked me to the restaurant and was told the same, too busy to let her sit down. He apologized and make a point that I would get a seat a dinner the following evening. But in a country where "Guest is God" and almost every single person I've encountered in the service industry goes above and beyond to help, that did not happen at Suyra .
The "Full bar" where I was told I couldn't sit.
Stayed 3 nights in Oct 2019
Response from Reservation Manager on 6 Dec 2019
Dear Guest. Namaste !!! Thank you for choosing to stay at Hotel Surya Kaiser Palace, and for sharing your feedback. It was kind of you to take time out to share the experience of your visit. We are privileged to enjoy the goodwill of our guests, and have always benefited from their advice and suggestions. It is our earnest effort to provide our guests with an appreciable value offering, and we shall certainly reflect on the indication provided, to see how this is conveyed more meaningfully and experientially to our guests, and is perceived as such. Please accept our apologies for the discomfort you faced during your stay. We look forward to another opportunity to showcase our hotel and its services in a better manner epitomizing hospitality, and please do also let us know of any preferences you would like us to keep in mind for your future visits, to facilitate more comfortable and pleasant stays. Once again, thank you for your visit and feedback, and we look forward to an early opportunity to be of service again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Ajay Mishra on 20 Aug 2019
Dear sir, Greetings of the day!!! We would like to thank you for your review. We are appreciative that you have liked our hotel. looking forward to seeing you again Regards, Ajay Mishra Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Door latches and locks dont work, Room service is very much late and the breakfast was not at all upto mark.
Stayed 1 night in Jun 2019

8/10 Good

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, Good Rooms
I will surely stay in the same hotel in my next visit.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and the staff are really nice!! The restaurant they have it’s really good and the rooms are perfect.
Stayed 1 night in Apr 2019
Response from Ajay Mishra on 30 May 2019
We would thank you for review. We are happy that you liked our food & rooms. Looking forward to see you again. Thanks

6/10 Okay

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
A unique property, kind of like a heritage building, location is decent, most of the staff is excellent, shout out to Gopal the hotel lifeguard and boatman, very kind and approachable person and gives excellent boat tours of the Ganges, he did everything he could to make our stay comfortable. Food and drinks where decent as well, prices where average. Nothing special I guess. However the room cleaning staff where quite rude, wouldn’t provide clean towels for the room unless I have them a tip, had to call down to the front desk three times, each time they brought me the wrong item and then asked for a tip for cleaning the room, pretty sure they where doing it on purpose just to try and get money from me. Also did a poor job cleaning the room, floor was merkey and bed sheet where quit old and used. Staff did not replace dirty towels, just pick them up off the floor and hang them back up. For this reason I give the hotel a mediocre rating, definitely room for improvement
Stayed 2 nights in Mar 2019

8/10 Good

Ghanshyam

Liked: Property conditions & facilities
BuffetNeeds more staff Breakfast and dinner not good also staff level very l
Stayed 3 nights in Feb 2019

8/10 Good

Lisa, Sydney Australia

Liked: Staff & service, room comfort
Basic hotel nothing outstanding. Not very close to Ganges when you consider traffic.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find in Varanasi
Beautiful former palace, with great restaurant, great food, great food staff. Away from the crazy hustle of the city. The room was beautiful and this makes for an overall excellent pick for the area.
Stayed 3 nights in Jan 2019
Response from Ajay Mishra on 10 Jan 2019
Thank you for your valuable feedback. Looking forward to seeing you again

10/10 Excellent

HC, Dallas/Ft. Worth Area, Texas

Liked: Cleanliness, staff & service, property conditions & facilities
I could've stayed at the Clarks Varanasi (the venue for the meeting). I found Surya (about 300m/3-5 min walking dist. to the Clarks) having pretty good reviews & reasonable costs. My stay at Surya was excellent and fully satisfied (one thing: the shower drain was slow, a minor thing for me). The breakfast was very good (chose it with the lodging cost). The hotel has a restaurant, having Indian/Chinese dishes, and they were excellent. I ate at other hotels and a non-hotel restaurant. But the restaurant at Surya is the one I would recommend to anyone. The hotel staff were very friendly and would do their best to resolve any issue. The hotel setting is nice with a garden in the middle of the hotel surrounded by the hotel complex. It does have a bar next to the garden. I would recommend Surya without hesitation to those who visit Varanasi. OTHER INFO: From the Varanasi airport to Surya takes about 25-35 min WITHOUT traffic. I took a non-commercial taxi by Sarat Travel (a booth INSIDE the exit terminal, 780 rup. (to Surya) & 600 rup. (for return). If there is traffic, it can take more than 1, up to 2 hrs as I heard. For currency exchange, the airport has one (just exchange enough for your taxi with some extra) as you can get better rate from the one near Surya (walking from Surya to the main street, turn left, enter into the office area immediately after turning, a small office right to a travel agency, less than 3 min walking). Have a small bills, e.g., 10/20/50 rup. for tipping.
Stayed 6 nights in Dec 2018
Response from Ajay Mishra on 10 Jan 2019
Thank you for your valuable feedback. We are happy that you liked our food, garden & other facilities. Looking forward to seeing you again

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
The property is nice and big and worth the money.Need more cleanliness and efficiency in housekeeping staff service
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Stayed 3 nights in Oct 2018

10/10 Excellent

Amit Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from AJAY MISHRA on 21 Nov 2018
Thank you for your review. We hope to see you soon.

8/10 Good

Mike, Toronto Canada

Liked: Cleanliness, staff & service
It was a quiet oasis in a very busy, chaotic city. Staff are very friendly and helpful. The restaurant was great as was the breakfast. All in all for what we paid I couldn’t have done better.
Stayed 2 nights in Oct 2018
Response from AJAY MISHRA on 21 Nov 2018
Dear Sir, Thank you for your review. We hope to see you soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Spacious room but not the cleanest. Lots of mosquitoes in the room.
Stayed 2 nights in Mar 2018

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Hotel, setting lovely, good comfortable
Brilliant
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel, safe for a solo traveler, comfortable and well situated. Kind and helpful staff helped arrange medicine when I was sick, as well as tours to Sarnath and other sites, at reasonable prices.
Stayed 2 nights in Jan 2018

8/10 Good

Ernie , Madison WI USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel, older and well maintained. Excellent staff, quiet, nice clean rooms. The WiFi was a bit weak. Good buffet breakfast. I would stay again
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely excursions to Ghat.
Enjoyed our breakfast and the nice rooms. Thoughtful touches. Had great wifi connectivity. Easy walk to shops and the local mall.
Stayed 2 nights in Jan 2018

10/10 Excellent

Ron, Sydney, Auatralia

Liked: Cleanliness, staff & service, room comfort
Beautiful setting with a touch of the past
Definitely recommend this old world charm hotel. Staff were helpful
Stayed 2 nights in Oct 2017

8/10 Good

leesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and staff was great.
I had a wonderful time. Breakfast was great. I enjoyed my message. Lovely hotel.
Stayed 2 nights in Oct 2016

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great property great food great staff
the dinner was one on the best cooked meals i have ever had, property is beautiful and the staff is courteous.
Response from S Gautam on 26 Mar 2017
Thank you so much for your comments. We are very happy to hear your enjoyed your stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Priyanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world charm - Heritage hotel in a good area
What I really liked: the service, cleanliness, the sweet natured staff, the immaculate garden, the location, the recently done up luxury rooms and the food. So overall, a fantastic stay. What the hotel could improve on: better towels, availability of pen and notepads / post-its in the rooms, and refrigerators that are maintained. I would recommend anyone going here to choose the renovated luxury rooms.

8/10 Good

Rudolf

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Surya
The Hotel was located in a so-so area, but I guess it was the better area of Varanasi, but I must say that the hotel helped my to get tours to the Ganges at a one and a half time the price, due to traveling solo, but the price was reasonable, and the trip to the airport was also organized by the hotel at a slightly higher price

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Good hotel that can be even better.
Reception staff is indifferent to say the least. To our surprise and embarrasment one of the reception staff rushed out to check our receipts when we were leaving. He could have checked from his own records. Apart from this ambience of the hotel was OK. Upholstery and bedding needs immediate change so do towels.

8/10 Good

Nand, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel away from holy ghats
Varanasi ghats area are too crowded, no easy transportation is available.

4/10 Poor

sarala

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

cherry, Sydney

Liked: Property conditions & facilities
Disliked: Staff & service
Staff are expected tip,
Room are not bad, WiFi was excellent, staff are not helpful. expected tip,

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Manager and Staff!
Breakfast selection was very good and the on demand omelettes were delicious. Tea service was spotty at times. We dined at the hotel's Canton Royale Restaurant often and the food was superb and reasonably priced. Beer was exceptionally expensive. Free Wifi was actually only for one person/device, but after discussing the absurdity of registering 2 guests and then offering only one Wifi service, the manager reconsidered. In fact, the manager was a very kind, understanding gentleman who offered an appropriate solution to a sleepless night caused by other disrespectful guests and also assisted us with money concerns caused by the Indian government's nightmarish demonetization policy. Be forewarned that visiting India at this time will force you to run from atm to atm every day in hopes of acquiring meagre sums of cash. Besides the unusually odd electrical outlets, our stay turned out to be quite pleasant.

8/10 Good

Sreenivasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Colin, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel with a good beer garden
The hotel driver was very good helpful his name was Raju Can recommend him
Response from SGautam on 24 Nov 2015
Thank you for your review and recommendations. It is wonderful to hear that our staff impressed you. Please visit us again.

8/10 Good

UMESH, Indrapuram GHAZIABAD

Liked: Cleanliness, room comfort
Average hotel
Hotel is okay but during my stay renovation work was going on and because of this it was highly uncomfortable. Deluxe room is not good as the toilet leaks. Tea maker does not work you have to remind many times to get the tea bags etc in the room. Overall mind set of the staff is like a small Street hotel though the food price structure is very high and there is nothing around.these are very small things and practicality does not cost any thing but a big big favourable impression on the guest.
Response from Sohmer on 7 Dec 2015
I am sorry you did not enjoy your stay. We appreciate your feedback and the opportunity to continuously improve. The tea and coffee setup should be refreshed daily, and we have additional water kettles if the ones are not working. I apologize that you had difficulties getting these since this is something we can easily do. We are in the Cantonment area with many other restaurants and hotels for our guests to try, although most find our restaurant the best. We hope you will visit us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
The hotel and staff were wonderful. The rooms were clean and comfortable. About 8kms from the ghats, good hotel if you don't want to be in the center near the ganges for your whole stay. Good breakfast and amenities.
Response from Sohmer on 6 Feb 2016
Thank you so much for your comments. We hope you will stay with us again.

4/10 Poor

Priyesh, Pratapgarh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should definitely avoid it
I booked it for one night stay.. Had come for business purpose.. When I entered the room I found it small and in bad condition..furniture was in pathetic condition. Bathroom was also not up to the mark.. Air conditioner suddenly stopped then automatically started again..

8/10 Good

Charles, Brisbane

Liked: Cleanliness, staff & service, room comfort
The pool is an oasis from the Varanasi heat
The hotel staff were very attentive. The hotel manager met with us to discuss tours etc. We went on three of the tours ran by the hotel. They're not a tour in the traditional sense but you are given a private driver and driven to the location. Our driver was very friendly and it was very refreshing to hop into the cool ac car after visiting a site. The morning ceremony at Assi Ghat, the evening boat ride and the trip to Sarnath are a must. In terms of the accommodation, our room was very tired. It was in desperate need of a renovation. The bathroom was a single wet room with a shower curtain seperating you from the toilet. The AC worked well, so did the TV and the bed was comfy. That was all that mattered for us. The grounds are lovely. There is a beautiful lawn that they bring table and chairs onto at night to have dinner or drinks. The pool was a little oasis to escape the chaos and heat of Varanasi. The drinks from the bar were also great. We also enjoyed the spa services. Overall a great stay.
Response from Sohmer on 5 Dec 2015
Thank you for staying with us.  Luckily we are finishing the renovations this week. We are offering newly renovated rooms for our guests.  We're very happy to hear that you enjoyed the tours. Sarnath is definitely a 'must see' for anyone visiting our holy city. Thank you and we hope to see you again. 

6/10 Okay

Amrit, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't bother
Not worth the money for this hotel, old and dusty like faulty towers! Stay near the ghats at a quarter of the price!
Response from Sohmer on 6 Feb 2016
Thank you for staying with us. We are sorry you did not fully enjoy your visit.

6/10 Okay

Fei, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel is located away from river ganges, but in a relatively nice neigbhourhood, quiet and clean. There is a small mall nearby. Room is clean, although it has a smell of curry(but I guess that's common in India). There is a nice restaurant in the hotel, good taste of food and nice environment, although the food is a bit overpricead and maybe not very clean?. (I got luxness the second day I was in Varanasi, but I had all my meals in that restaurant, so...)
Response from Sohmer on 20 Jun 2015
Thank you for staying with us. I'm sorry you did not feel well. We do our best to maintain a high level of cleanliness in our restaurant and just installed a brand new water filter in the restaurant. We hope you have a wonderful trip. Please visit us again.

6/10 Okay

Fei, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The hotel is located away from river ganges, but in a relatively nice neigbhourhood, quiet and clean. There is a small mall nearby. Room is clean, although it has a smell of curry(but I guess that's common in India). There is a nice restaurant in the hotel, good taste of food and nice environment, although the food is a bit overpricead and maybe not very clean?. (I got luxness the second day I was in Varanasi, but I had all my meals in that restaurant, so...) Overall, I think the stay was good.
Response from Sohmer on 4 Jul 2015
Thank you very much for your review. I'm sorry to hear that you didn't feel well. We do our best to keep up restaurant up to a high standard of sanitation. Sometimes, the change of food can still be difficult. We hope you will stay with us again. Thank you.