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Reviews of Sheraton Vancouver Wall Centre

4 out of 5
Sheraton Vancouver Wall Centre
1000 Burrard St,, Vancouver, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 723 out of 1132 reviews" "
Rating 8 - Good. 243 out of 1132 reviews" "
Rating 6 - Okay. 93 out of 1132 reviews" "
Rating 4 - Poor. 34 out of 1132 reviews" "
Rating 2 - Terrible. 39 out of 1132 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Wall Centre Reservations on 30 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

4/10 Poor

Rosa

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The check-in person was very nice but she was working alone — so the lineup was long and slow. Also, the rooms are looking a little old and worn out. For example, the towels are so thin and worn that two have holes in them.
Stayed 1 night in Apr 2024
Response from Wall Centre Reservations on 1 May 2024
Thank you very much for the feedback. We pride ourselves on delivering a friendly uncomplicated hotel experience during your time with us, we have unfortunately fallen short of our goal during your recent stay. Rest assured, that your comments have been shared with the team in an effort to improve our level of services. Furthermore, we have notified our management team. Thank you again for staying at the Wall Centre and hope to see you again soon!

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Wall Centre Reservations on 29 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

8/10 Good

Crissy

Liked: Cleanliness, staff & service, property conditions & facilities
We a great place to stay while attending a concert
Stayed 2 nights in Apr 2024
Response from Wall Centre Reservations on 26 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here multiple times and highly recommend! Clean, modern and very spacious!
Stayed 2 nights in Apr 2024
Response from Wall Centre Reservations on 24 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was lovely, room was exceptionally clean and spacious. Great central location to explore Vancouver. Thankyou
Stayed 3 nights in Apr 2024
Response from Wall Centre Reservations on 24 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. We would stay here again
Stayed 2 nights in Apr 2024
Response from Wall Centre Reservations on 24 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Wall Centre Reservations on 24 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Patrick

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Wall Centre Reservations on 24 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Douglas Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with great views of downtown Vancouver and the mountains. Thoroughly enjoyed my stay!
Stayed 2 nights in Apr 2024
Response from Wall Centre Reservations on 24 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Wall Centre Reservations on 24 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

6/10 Okay

Destiny

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Wall Centre Reservations on 24 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Jung, Mukilteo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family room was spacious and worked great for a family of four. A plenty of shopping and dining options available in walkable distance. Not easy to in and out and expensive, but on-site parking available. Friendly and well trained staffs!
Stayed 1 night in Mar 2024
Response from Wall Centre Reservations on 18 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Rakesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Wall Centre Reservations on 18 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Guada

Travelled with partner
Liked: Staff & service, amenities
Great Location to explore the city by just walking.
Stayed 2 nights in Apr 2024
Response from Wall Centre Reservations on 16 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Moe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to fun places family things good for kids. Everything walking distance
Stayed 2 nights in Apr 2024
Response from Wall Centre Reservations on 15 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to talk to, friendly and hands on on there guests.
Stayed 3 nights in Apr 2024
Response from Wall Centre Reservations on 14 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Cody

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service.
Stayed 4 nights in Apr 2024
Response from Wall Centre Reservations on 10 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Ors

Stayed 3 nights in Apr 2024
Response from Wall Centre Reservations on 1 May 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

4/10 Poor

michael

Business traveller
Cleaner was parked outside my room for 5 days making a non-stop racket and slamming the door repeatedly. Window cleaners for 2 days and then they double charged me for one of the nights and claimed they couldn’t correct it at the front desk sending me off to a 1-800 number to dispute. Takes 15 minutes just to get through the automated garbage at the beginning. All really frustrating, not a great stay
Stayed 6 nights in Apr 2024
Response from Wall Centre Reservations on 13 Apr 2024
Thank you very much for the feedback. We pride ourselves on delivering a friendly uncomplicated hotel experience during your time with us, we have unfortunately fallen short of our goal during your recent stay. Rest assured, that your comments have been shared with the team in an effort to improve our level of services. Furthermore, we have notified our management team. Thank you again for staying at the Wall Centre and hope to see you again soon!

10/10 Excellent

Leo M

Business traveller, Travelled with partner
Liked: Amenities
Accommodations were excellent. Would strongly recommend this Hotel 🏨 thanks
Stayed 3 nights in Apr 2024
Response from Wall Centre Reservations on 10 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

8/10 Good

AMRITA

Stayed 2 nights in Apr 2024
Response from Wall Centre Reservations on 29 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

8/10 Good

josett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was great, however I picked it because it showed amazing views from every room. I splurged specifically for this reason. We opened the first set of curtains and our view was an empty lot full of homeless people. The view from the other room was straight across from apartment the had decks full of junk.
Stayed 1 night in Apr 2024
Response from Wall Centre Reservations on 8 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in Apr 2024
Response from Wall Centre Reservations on 8 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Davide, Vaughan

Business traveller
Liked: Amenities
Overall nice location, great buildings and strong value.
Stayed 3 nights in Apr 2024
Response from Wall Centre Reservations on 8 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Wall Centre Reservations on 8 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Francois, Calgary

Stayed 3 nights in Mar 2024
Response from Wall Centre Reservations on 8 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

8/10 Good

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel right in central Vancouver that was so easy to walk to public transit and attractions. The front desk did try to charge us an extra fee when we checked out so be diligent with your initial quote. Otherwise clean room, comfortable bed, and enjoyable pool!
Stayed 2 nights in Mar 2024
Response from Wall Centre Reservations on 8 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

8/10 Good

Gaileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice Sheraton. Unfortunately there are two towers and if you end up in the less luxurious tower, you have very few amenities and have to walk a long way to get to the other tower which has restaurants, the pool, gym, etc.
Stayed 2 nights in Mar 2024
Response from Wall Centre Reservations on 8 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the amenities of the property of which is quite good for my business needs. Also the location of the hotel is quite stellar of which means I can walk to anywhere on wish list of tourist attractions.
Stayed 3 nights in Mar 2024
Response from Wall Centre Reservations on 8 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

8/10 Good

Tessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was very nice and clean. Parking for hotel guests was very expensive though.
Stayed 6 nights in Mar 2024
Response from Wall Centre Reservations on 8 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

8/10 Good

Saros

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There wasn't a trash bags.
Stayed 2 nights in Mar 2024
Response from Wall Centre Reservations on 8 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 4 nights in Mar 2024
Response from Wall Centre Reservations on 8 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in and check out.
Stayed 3 nights in Mar 2024
Response from Wall Centre Reservations on 1 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

6/10 Okay

ISABEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, rooms were comfortable and clean, spacious. The dining and breakfast was underwhelming.
Stayed 1 night in Mar 2024
Response from Wall Centre Reservations on 31 Mar 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always excellent service
Stayed 1 night in Mar 2024
Response from Wall Centre Reservations on 31 Mar 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Michel

Stayed 3 nights in Mar 2024
Response from Wall Centre Reservations on 17 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Kristopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint we had was the hospital was super close and had ambulances running in and out at all times of the day and night. After 10pm it wasn't as bad, but during the day it does become annoying. The breakfasts are incredible, and Gerry (wait staff) is super professional and attentive. Housekeeping kept our room spotless and provided extra towels and water the entire stay. There is a drug problem in Vancouver that you need to be aware of and while it's no fault of Sheraton you do need to keep an eye out for the meth heads and the smell of marijuana.
Stayed 11 nights in Mar 2024
Response from Wall Centre Reservations on 31 Mar 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Dornubari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Wall Centre Reservations on 27 Mar 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

8/10 Good

Lindsey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the two bedroom suit on the 29th floor. The main room was facing the hospital, the master bedroom was facing the courtyard. The views from each area were beautiful! As for the noise, 2/9 nights were slightly disrupted by the ambulance sirens. Because of other reviews about the sirens, I slept with white noise and earplugs. It was no big deal. We requested a microwave and received it less than an hour later! Extra toiletries were brought up in less than 30mins from phone request. I would definitely recommend this place. They were very accommodating for our long stay.
Stayed 9 nights in Mar 2024
Response from Wall Centre Reservations on 26 Mar 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Especially the valet staff. Hotel is clean. Rooms are awesome. Such a great view of the city.
Stayed 3 nights in Mar 2024
Response from Wall Centre Reservations on 26 Mar 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

8/10 Good

May Cristine, Edmonton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice, pool is cold, treadmill sound is loud, parking is too small
Stayed 2 nights in Mar 2024
Response from Wall Centre Reservations on 26 Mar 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

6/10 Okay

LAURA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, but just one average restaurant.
Stayed 2 nights in Mar 2024
Response from Wall Centre Reservations on 26 Mar 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, polite, helpful
Stayed 1 night in Mar 2024
Response from Wall Centre Reservations on 24 Mar 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Tracey

Stayed 4 nights in Mar 2024
Response from Wall Centre Reservations on 13 Apr 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

JOEY

Liked: Amenities
Everything is good
Stayed 4 nights in Mar 2024
Response from Wall Centre Reservations on 21 Mar 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

NIRAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with friendly staff
Stayed 5 nights in Mar 2024
Response from Wall Centre Reservations on 19 Mar 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Modern clean great staff
Stayed 2 nights in Mar 2024
Response from Wall Centre Reservations on 19 Mar 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with nice pool and gym. Everything was very clean and maintained.
Stayed 1 night in Mar 2024
Response from Wall Centre Reservations on 12 Mar 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!

10/10 Excellent

Kadin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Wall Centre Reservations on 12 Mar 2024
Thank you for taking the time to rate your stay at the Wall Centre. We appreciate your feedback!