Exterior

Reviews of Days Inn by Wyndham Vancouver Downtown

2.5 out of 5
Days Inn by Wyndham Vancouver Downtown
921 West Pender Street, Vancouver, BC

Reviews

7.4

Good

Rating 10 - Excellent. 429 out of 1445 reviews" "
Rating 8 - Good. 426 out of 1445 reviews" "
Rating 6 - Okay. 303 out of 1445 reviews" "
Rating 4 - Poor. 166 out of 1445 reviews" "
Rating 2 - Terrible. 121 out of 1445 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities
While it’s clearly an older building they do their best to modernize it. While id be unlike to return for an extended stay, for a weekend stay it fits the bill perfectly.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to stay if you are embarking a ship
Stayed 1 night in Apr 2024
Response from Christine on 28 Apr 2024
Thank you Michael for sharing your experience. We're pleased to hear that you found our hotel convenient, especially for guests embarking on a cruise. If you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to reach out. We look forward to welcoming you back in the future!

6/10 Okay

Luigi

Stayed 7 nights in Apr 2024

10/10 Excellent

Jose, Cary

Liked: Cleanliness, staff & service
Friendly staff, room service was great
Stayed 6 nights in Apr 2024
Response from Christine on 28 Apr 2024
Thank you Jose for taking the time to write a review. We're thrilled to hear that you had a positive experience with our staff and room service! Providing excellent service is a top priority for us, and we're glad to hear that we met your expectations. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Mohit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most tourist attractions are in walking distance.
Stayed 1 night in Apr 2024
Response from Christine on 28 Apr 2024
Thank you Mohit for taking the time to write a review. We're delighted to hear that you found our hotel to be conveniently located near many tourist attractions. Exploring the city on foot can be a wonderful way to experience everything it has to offer. If there's anything else we can assist you with during your stay, please feel free to reach out. We're here to ensure you have a comfortable and enjoyable experience with us.

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
Place was very dirty. No fan in bathroom and barely room to move around.
Stayed 1 night in Apr 2024
Response from Christine on 28 Apr 2024
Thank you Jeff for taking the time to write a review. We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is our top priority, and we regret that we fell short of your expectations in this regard. Your feedback is valuable to us, and we will address these concerns to ensure improvements are made. Additionally, we appreciate your feedback regarding the bathroom fan and room space. We will take this into consideration as we strive to enhance our guests' experiences. If you choose to stay with us again, we will do our utmost to provide you with a more satisfactory experience. Thank you for bringing these matters to our attention.

4/10 Poor

Billy

Disliked: Property conditions & facilities
Inconvenient to check in/parking on the street while checking in is sketchy Having to pay $25 to park your car 2 blocks away sucks Very old building
Stayed 1 night in Apr 2024
Response from Christine on 28 Apr 2024
Thank you Billy for taking the time to write a review. We apologize for the inconvenience you experienced during check-in and the parking situation. Your feedback regarding these issues is important to us, and we will take it into consideration as we work to improve our services. We understand that parking arrangements and the condition of the building are significant factors in our guests' experiences, and we will strive to address these concerns. Thank you for bringing these matters to our attention.

8/10 Good

Harshkumar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Customer Service. Location was amazing near to everything also price was great. Only negative thing was size of rooms
Stayed 1 night in Apr 2024
Response from Christine on 28 Apr 2024
Thank you Harshkumar for your review. We're thrilled to hear that you enjoyed our excellent customer service and found our location convenient. Thank you for your feedback regarding the size of the rooms; we'll take this into consideration as we aim to improve our guests' experiences. We appreciate your patronage and hope to welcome you back for another stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Good

REEMA

Travelled with partner
Good coffee and pastries
Stayed 2 nights in Apr 2024
Response from Christine on 28 Apr 2024
Thank you Reema for taking the time to write a review. We're delighted to hear that you enjoyed our coffee and pastries! Thank you for sharing your positive experience. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future!

6/10 Okay

Kerri

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast sucked. It was very basic and minimal. No fruit. Only protein was cold hardboiled eggs Parking inconvenient as nowhere to offload luggage during certain times of day. Staff was incredible .....pleasant and helpful.
Stayed 2 nights in Apr 2024
Response from Christine on 28 Apr 2024
Thank you Kerri for taking the time to write a review. We're sorry to hear that you were disappointed with the breakfast offerings during your stay. Your feedback is valuable to us, and we'll take it into consideration as we work to improve our breakfast options for our guests. Additionally, we apologize for any inconvenience you experienced with parking and offloading luggage. We're glad to hear that our staff provided incredible service and were pleasant and helpful throughout your stay. If there's anything else we can do to enhance your experience in the future, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back again.

2/10 Terrible

Nicole

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately, we had a terrible experience with parking and check in at the hotel. The parkade they provide is unsafe for vehicles. 4 vehicles (including ours) got a window smashed and we almost got a parking ticket and some almost got towed when we parking in the front of the hotel when checking in. 900 Cordova is not a safe parkade to leave your vehicles. I hate to leave a bad review but people must be aware of this situation
Stayed 2 nights in Apr 2024
Response from Christine on 28 Apr 2024
Thank you Nicole for taking the time to write a review. We're deeply sorry to hear about your negative experience with parking and check-in at our hotel. Your safety and comfort are our top priorities, and we sincerely apologize for any inconvenience or distress caused by the situation in the parkade. We take your feedback seriously and will investigate the issues with Easypark to ensure the safety of our guests' vehicles. Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to address these concerns. If there's anything else we can assist you with, please don't hesitate to reach out.

2/10 Terrible

Natalie

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Dated and falling apart. Time to knock it down Free breakfast was ok. Location is great
Stayed 2 nights in Apr 2024
Response from Christine on 28 Apr 2024
Thank you Natalie for taking the time to write a review. We're sorry to hear that you found our property dated and in need of repair. Your feedback is important to us, and we'll take it into consideration as we strive to improve our facilities. We're glad to hear that you found our location great and that you enjoyed the complimentary breakfast. We appreciate your feedback and hope to have the opportunity to better meet your expectations in the future. Thank you for staying with us.

10/10 Excellent

Caitlyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff ! And very acomodating
Stayed 2 nights in Apr 2024
Response from Christine on 28 Apr 2024
Thank you Caitlyn for taking the time to write a review. We're thrilled to hear that you found our staff to be super friendly and accommodating! Providing excellent service is always our top priority, and we're glad to know that we met your expectations. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

6/10 Okay

Sehaj Binner

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Night staff is very rude
Stayed 1 night in Apr 2024
Response from Christine on 21 Apr 2024
Thank you Sehaj Binner for taking the time to write a review. We're deeply sorry to hear about your experience with our night staff. Providing friendly and courteous service is a top priority for us, and we apologize for any behavior that fell short of this standard. Your feedback is valuable, and we will address this issue internally to ensure it doesn't happen again. If there's anything specific you'd like to share or if there's anything we can do to make it right, please don't hesitate to reach out. We appreciate your honesty and hope to have the opportunity to improve your impression of our hotel in the future.

6/10 Okay

Sophia

Travelled with family, Business traveller
Double room was very small. Bathroom fan extremely noisy. Room had poor lighting.
Stayed 4 nights in Apr 2024
Response from Christine on 21 Apr 2024
Thank you Sophia for taking the time to write a review. We're sorry to hear about the issues you encountered during your stay. Your feedback is important to us, and we appreciate you bringing these matters to our attention. We'll address the concerns regarding room size, bathroom fan noise, and lighting to ensure a more comfortable experience for our guests in the future. If you decide to stay with us again, please don't hesitate to reach out if there's anything we can do to make your stay more enjoyable. Thank you for sharing your feedback.

4/10 Poor

Marissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christine on 21 Apr 2024
Thank you Marissa for taking the time to write a review. We're sorry to hear that your experience fell short of expectations. If you have any specific feedback or concerns you'd like to share with us, please don't hesitate to reach out. We value your input and would like to address any issues to improve our services.

10/10 Excellent

Arjun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Christine on 21 Apr 2024
Thank you Arjun for your top rating! We're thrilled to hear that you had such a positive experience with us. If there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back again soon!

8/10 Good

Tafheem

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 3 nights in Apr 2024
Response from Christine on 21 Apr 2024
Thank you Tafheem for taking the time to write a review. We're glad to hear that you enjoyed our excellent location! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Juan, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was awesome! Friendly and helpful.
Stayed 4 nights in Mar 2024
Response from Christine on 21 Apr 2024
Thank you Juan for your review! We're thrilled to hear that you had a positive experience with our staff! Providing friendly and helpful service is a top priority for us, and we're delighted that our team made your stay enjoyable. If you have any other feedback or if there's anything else we can do to enhance your experience, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Aren, Toronto

Business traveller
Liked: Cleanliness, property conditions & facilities
Everything was great. Consider adding more variety to breakfast menu.
Stayed 2 nights in Apr 2024
Response from Christine on 18 Apr 2024
Thank you Aren for your feedback! We're glad to hear that you had a great stay. We appreciate your suggestion regarding the breakfast menu and will take it into consideration as we strive to improve our offerings. We hope to welcome you back for another enjoyable stay in the future!

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Hotel was very clean, in room and common areas. Staff was friendly and helpful. Building is older, there was some noise from the surrounding streets.
Stayed 3 nights in Apr 2024
Response from Christine on 13 Apr 2024
Thank you Cristina for your review! We're pleased to hear that you enjoyed our great location and found the hotel clean both in your room and common areas. We're also glad that our friendly and helpful staff made a positive impression during your stay.We understand that being in an older building may lead to some noise from the surrounding streets, and we appreciate your understanding. We strive to ensure our guests have a comfortable stay and will take your feedback into account as we work on improving our property.We hope to have the pleasure of welcoming you back for another stay in the future!

10/10 Excellent

Abdullah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here is pretty good
Stayed 1 night in Apr 2024
Response from Christine on 13 Apr 2024
Thank you Abdullah for your feedback! We're glad to hear that you found your experience here to be good. If you have any specific aspects of your stay that you'd like to share, we'd love to hear more about what you enjoyed or what we could improve. We hope to welcome you back in the future!

2/10 Terrible

Trevor

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old dirty not maintained need renovation
Stayed 3 nights in Apr 2024
Response from Christine on 13 Apr 2024
Thank you Trevor for sharing your feedback. We are sorry to hear that you were not satisfied with the condition of our hotel. We understand that our facilities may need updates, and we appreciate your comments. We are continuously working to improve and will take your feedback into account. Thank you for bringing this to our attention.

8/10 Good

Amy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Christine on 13 Apr 2024
Thank you Amy for your 4 out of 5 review. We hope to see you again soon!

10/10 Excellent

Sarbrajinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Christine on 14 Apr 2024
Thank you for your review! We're pleased to see that you had a positive experience overall. If there's anything we can do to improve our services and facilities for your next stay, please don't hesitate to let us know. We look forward to welcoming you back!

4/10 Poor

jeff

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property in rough shape, was over priced. The location was good
Stayed 5 nights in Apr 2024
Response from Christine on 13 Apr 2024
Thank you Jeff for your feedback. We're glad you found the location convenient. However, we regret to hear that you found the property in rough shape and overpriced. We take guest feedback seriously and strive to improve our facilities and services. Your comments will be shared with our management team for further review. Thank you for sharing your thoughts with us.

10/10 Excellent

Jagdeep

Liked: Cleanliness, staff & service, property conditions & facilities
it was good
Stayed 1 night in Apr 2024
Response from Christine on 14 Apr 2024
Thank you Jagdeepfor your feedback! We're glad to hear that you had a good experience. If you have any specific comments or suggestions for us, please feel free to let us know. We appreciate your stay and hope to welcome you back again!

4/10 Poor

Shauna

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was fantastic, they knew the hotel was old and had issues. But for the room size, the sketchy elevator and the crappy breakfast it’s stupid expensive. Not worth $200 a night
Stayed 3 nights in Apr 2024
Response from Christine on 13 Apr 2024
Thank you Shauna for taking the time to share your feedback. We're glad you found our staff to be fantastic and understanding. However, we're sorry to hear that you were disappointed with the room size, elevator, and breakfast. We strive to offer competitive prices and value for our guests, so we'll take your comments into consideration as we work to improve our services and facilities. If you choose to stay with us again, please let us know how we can make your experience more enjoyable. Thank you for your review.

6/10 Okay

Akash

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christine on 14 Apr 2024
Thank you for your review! We're pleased to see that you had a positive experience overall. If there's anything we can do to improve our services and facilities for your next stay, please don't hesitate to let us know. We look forward to welcoming you back!

8/10 Good

Fan

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Christine on 13 Apr 2024
Thank you Fan for your rating! We're pleased to hear you had a positive experience with us. If there’s anything we could have done to improve your stay or if you have any specific feedback, please don't hesitate to let us know. We hope to welcome you back in the future!

10/10 Excellent

simran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
everything was good.
Stayed 4 nights in Apr 2024
Response from Christine on 13 Apr 2024
Thank you Simran for your positive feedback! We're glad to hear you had a good experience during your stay. If you need anything else, please don't hesitate to let us know. We hope to welcome you back again soon!

4/10 Poor

MARY ANN

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Location is awesome. However, the clogged tub, housekeeping not replacing used towels (even if we wanted the room cleaned), and thin walls that made it hard to rest and sleep (we literally could hear people talking from the other room) outweighed the location of this old hotel. They need to renovate. Manager should make sure the housekeepers are being efficient and clogged tubs are being fixed.
Stayed 4 nights in Apr 2024
Response from Christine on 13 Apr 2024
Thank you Mary Ann for your feedback. We're glad to hear you enjoyed our convenient location, but we sincerely apologize for the issues you experienced during your stay. It's disappointing to hear about the clogged tub, thin walls, and issues with housekeeping not replacing used towels as you requested.Your concerns will be shared with our management team and housekeeping staff to ensure these issues are addressed promptly. We strive to provide all our guests with a comfortable and restful stay, and your experience did not meet our usual standards.We appreciate your feedback and hope you might consider giving us another chance in the future. If you decide to stay with us again, please let us know how we can make your experience more enjoyable. Thank you for choosing our hotel.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to many restaurants and attractions
Stayed 1 night in Apr 2024
Response from Christine on 13 Apr 2024
Thank you Susan for highlighting our hotel's convenient location near many restaurants and attractions! We strive to provide our guests with easy access to everything they need during their stay. We appreciate your feedback and hope to welcome you back soon for another pleasant visit.

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel should be completely gutted and rebuilt. OMG we felt like this hotel should be in the slums! Terrible, ALL Bad Reviews People have made regarding this hotel are TRUE !!! I gave ONE STAR for Property Conditions and Facility, It deserved "0" STARS !!!! yucky icky hotel.... the stafff should be embarrassed working in such a slimy hotel
Stayed 2 nights in Apr 2024
Response from Christine on 13 Apr 2024
Thank you Jacqueline for sharing your candid feedback with us. We sincerely apologize for the negative experience you had during your stay. We take guest satisfaction very seriously, and we are disheartened to hear that our property did not meet your expectations.We understand your concerns regarding the condition of the hotel and will take your comments into account as we work to improve the overall guest experience. We value your feedback and are grateful for your honest review, which helps us identify areas for improvement.Once again, we apologize for any inconvenience you experienced during your stay. If there is anything further we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. Thank you for bringing these issues to our attention.

8/10 Good

Gursharanjit

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Christine on 13 Apr 2024
Thank you Gursharanjit for your rating! We're pleased to hear you had a positive experience with us. If there’s anything we could have done to improve your stay or if you have any specific feedback, please don't hesitate to let us know. We hope to welcome you back in the future!

2/10 Terrible

Preet

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
TBH Room is very congested & suffocated.. No lights in the room no window view. Washroom are very tight and no hot water facility
Stayed 1 night in Apr 2024
Response from Christine on 13 Apr 2024
Thank you Preet for sharing your experience with us. We're sorry to hear that you found the room congested and lacking in natural light. We understand that a comfortable room environment is important for our guests, and we apologize for any inconvenience you experienced. We appreciate your feedback about the washroom and the lack of hot water and will use it to improve our facilities. We hope you will consider giving us another chance in the future.

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness
Excellent place to stay based off the location. Dirty rooms, good service.
Stayed 2 nights in Apr 2024
Response from Christine on 13 Apr 2024
Thank you John for sharing your feedback with us. We're glad you enjoyed our location and found our service to be good. We apologize for the cleanliness issues you experienced in your room. Your comments are valuable to us, and we'll take them into account as we work on improving our services and facilities. If you decide to stay with us again, please let us know if you have any concerns during your visit so we can address them immediately. Thank you for choosing to stay with us.

10/10 Excellent

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Christine on 7 Apr 2024
Thank you Antonio for your 5 out of 5 review. We hope to see you again soon!

4/10 Poor

Carrie, Hamilton

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location but the hotel needs work. The hotel is centrally located and it was an easy walk to most locations. The hotel itself needs a major reno. From paper thin walls, to heavy condensation in the room and mold in the bathroom, the hotel is not great. It looks like they tried to do a facelift by repainting (including over wallpaper) but it doesn’t hide the issues.
Stayed 4 nights in Mar 2024
Response from Christine on 6 Apr 2024
Thank you Carrie for taking the time to write a review. We're glad you found our location convenient. We apologize for any discomfort caused by the condition of the hotel. Your feedback is valuable, and we'll address these issues promptly. We hope to welcome you back for an improved experience in the future.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at Days Inn. The customer service was top notch. I will definitely stay here again when I return to Vancouver.
Response from Christine on 6 Apr 2024
Thank you Michael for taking the time to write a review. We're delighted to hear that you enjoyed your stay at Days Inn! Providing top-notch customer service is our priority, and we're thrilled that we could make your experience memorable. We look forward to welcoming you back when you return to Vancouver. Thank you for choosing us for your accommodation needs!

2/10 Terrible

kevin, Surrey

Stayed 1 night in Mar 2024
Response from Christine on 31 Mar 2024
Thank you Kevin for taking the time to write a review. We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we'd like to learn more about what went wrong during your stay so we can address any issues and improve our service.If you're willing to share more details about your experience or if there's anything specific that we can do to make things right, please don't hesitate to reach out to us directly. We value your feedback and are committed to ensuring that all our guests have a positive experience.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Romeeta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christine on 31 Mar 2024
Thank you Romeeta so much for your perfect rating! We're thrilled to hear that you had an outstanding experience during your stay with us. Providing top-notch service and ensuring our guests have a comfortable and enjoyable stay is our priority.Your satisfaction means a lot to us, and we truly appreciate your positive feedback. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you for choosing our hotel, and we can't wait to welcome you back for another 5-star experience in the future!

10/10 Excellent

YVONNE

Liked: Staff & service
.
Stayed 2 nights in Mar 2024
Response from Princess on 28 Mar 2024
Thank you Yvonne for taking the time to leave us such a fantastic rating! We are thrilled to hear that you had such a wonderful experience with us. Providing exceptional service and creating memorable stays for our guests is always our top priority, and knowing that we succeeded in doing so for you brings us great joy. We hope to have the pleasure of welcoming you back again soon for another exceptional stay.

10/10 Excellent

Kiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Princess on 28 Mar 2024
Thank you Kiana for taking the time to leave us such a fantastic rating! We are thrilled to hear that you had such a wonderful experience with us. Providing exceptional service and creating memorable stays for our guests is always our top priority, and knowing that we succeeded in doing so for you brings us great joy. We hope to have the pleasure of welcoming you back again soon for another exceptional stay.

6/10 Okay

Holly

Travelled with partner
Liked: Cleanliness, staff & service
Great location, friendly staff. Old building with cramped rooms, sound travels from hallway into room. Parking is an additional cost.
Stayed 1 night in Mar 2024
Response from Princess on 26 Mar 2024
Thank you Holly for sharing your experience with us. We're glad to hear that you appreciated our central location and the friendliness of our staff. We understand your concerns about the building's age and room size, as well as the sound traveling from the hallway. We continuously strive to improve our guests' experience, and your feedback will be valuable for us in this regard. Regarding parking, we apologize for any inconvenience caused by the additional cost. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

2/10 Terrible

merry grace

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Princess on 28 Mar 2024
We appreciate you taking the time to share your feedback with us. We're truly sorry to hear about the inconvenience you experienced during your attempt to check in. Please allow us to clarify that our credit card policy is in place to ensure a seamless check-in process and to protect both our guests and our establishment. We understand that this requirement may pose challenges for some guests, and we apologize for any frustration it may have caused you. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Amy, Sidney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were terrific & very accomodating. I've never experienced the front desk follow up with a phone call after check-in to ensure that everything in the room was satisfactory. That's a lovely touch & great customer service ! Room was very comfortable & quiet. Will definitely stay here again.
Stayed 1 night in Mar 2024
Response from Princess on 25 Mar 2024
Thank you, Amy for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay with us. Our front desk team takes great pride in providing exceptional service, and we're delighted that their efforts made a difference for you. We're glad you appreciated our follow-up call to ensure everything was satisfactory in your room. Your comfort and satisfaction are our top priorities, and we're delighted that you found the room comfortable and quiet. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Aries

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is off site but it is a 5 min walk from the hotel. Great customer service and friendly staff!
Stayed 1 night in Mar 2024
Response from Princess on 25 Mar 2024
Thank you, Aries for sharing your feedback with us! We're pleased to hear that you enjoyed our great customer service and found our staff to be friendly. We understand that off-site parking may be a consideration for some guests, and we're glad that you found it convenient, just a short 5-minute walk from the hotel. Your satisfaction is important to us, and we appreciate your kind words. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!

6/10 Okay

Nathan

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Princess on 25 Mar 2024
Thank you Nathan for your rating. We appreciate your feedback and are committed to continuously improving our services to better meet your expectations. If there are any specific areas where you feel we can make enhancements, please don't hesitate to let us know. Your satisfaction is important to us, and we value your input as we work to provide a better experience for all our guests. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support and hope to have the opportunity to exceed your expectations on your next visit.

10/10 Excellent

Wren

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel staff were absolutely wonderful, they checked us in 7 hours early after an early flight with no extra charges, they also held our bags on the last day so we could explore the city. The building was clearly a historical building so a bit older, but had been renovated and was very clean. The free breakfast was average, but a good snack before we went out for the day. Slow and small elevator, so we took the stairs a lot.
Stayed 4 nights in Mar 2024
Response from Princess on 25 Mar 2024
Thank you, Wren for your lovely review! We're thrilled to hear that our staff could accommodate your early check-in and help enhance your experience by holding your bags on your last day. We're glad you found our historical building clean and well-renovated. We appreciate your feedback regarding the elevator and breakfast. We'll certainly take your comments into consideration as we strive to improve our services. We hope to welcome you back for another wonderful stay in the future!