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"Really nice hotel , two nice pools, the staff is really welcoming, nice and helpful. A specific mention to Mr Benjamin at the front desk who is really kind and helpful for finding specific locations. Thanks also to Mrs Lin at the front desk too. The view from the room at the 18th floor is amazing "

"The staff and service at this hotel are second to none. Their attention to detail and their ability to secure the best deals for tours and transport are highlights"

"This is a great place to stay."

"We enjoyed our 8-day stay at the Best Western Sapphire. Upon checking in, we were surprised to be asked to pay an additional fee for our 8-year-old daughter who is considered an additional adult rather than a child. Our hotel suite was very nice, fairly new, and had a view of Sun World’s Sun Hills. When we checked in, it was extremely busy due to Vietnamese Labor Day and Reunification Day (lots of tourists being bussed in and out each day) but the last few days of our stay were very quiet and we often had the pool and Kids Club to ourselves. One of the staff, Ha, was extremely kind and welcoming. We appreciated her hospitality. We tried a breakfast and a dinner at the hotel restaurant but it was pretty expensive for the value (around $40 USD for a family of four) so we often would take a 25-minute walk or a 5-minute Grab to the nearby mall area to eat. Our family really enjoyed Sun World Ha Long which was a 10-minute Grab ride away. Note that the Dragon theme park and Typhoon water park were closed frequently due to weather and possibly low attendance. "

"The whole trip was great experience for a two night package to see Ha Long Bay. The Cruise ship was well appointed and a great base to see the UNECO Heritage site. A few small concerns: the beaches we visited had a lot of rubbish, all boats/ships should invite customers to pick-up the rubbish to help preserve this special environment. Also the ship should have videos and other media which better present the site and environmental goals etc., as this was poring covered by staff."

"Love it"

"Can’t fault the cruise or the staff who were brilliant.. But if you get up early to marvel at the views of a world UNESCO heritage site your going to be extremely disappointed and annoyed to see a HUGE amount of floating rubbish deposited by boats of all kinds including the boats that brought you there..!! We did see one small boat attempting to clean up some rubbish with a small net with very little impact. Please Vietnam look after your UNESCO site a lot better than you are."

"The property was clean and the staff was very kind. "

"Excellent, best , most spacious suite ever. Breakfast is good. The pools are amazing. Golf course is really exciting "